FordPass

Missing Authorization, Command and Control Or Phone-As-A-Key Buttons in FordPass Or LincolnWay App – 2017-2022 Ford and Lincoln

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10214832 Manufacturer Communication Number: SSM 50873 Summary Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to … Read more

2018-2021 Ford & Lincoln – Unable to Perform Remote Commands via the FordPass/LincolnWay App – Erroneous Sleep Message

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2021 Ford Bronco Sport

NHTSA ID Number: 10194413 Manufacturer Communication Number: SSM 49795 Summary Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep … Read more

TCU – Incomplete User Authorization, Inoperative Remote Features And/Or Fleet Vehicle Feature Unavailable Message – 2017-2020 Ford & Lincoln

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2020 Ford Expedition

NHTSA ID Number: 10181912 Manufacturer Communication Number: SSM 49283   Summary Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will … Read more

TCU – Remote Start Inoperative With Vehicle Failed To Start Message Using MyFord Mobile/FordPass – 2018 Ford EcoSport/Expedition/Explorer

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2018 Ford EcoSport

NHTSA ID Number: 10181934 Manufacturer Communication Number: SSM 49288   Summary Some 2018 EcoSport/Expedition/Explorer vehicles equipped with a telematics control unit (TCU) module may exhibit an inoperative remote start with a Vehicle Failed To Start message when using the Ford Pass mobile application. This message may be observed even if the vehicle has been driven immediately prior … Read more

Telematics Control Unit (TCU) – Remote Start Inop With Vehicle Failed To Start Message Using MyFord Mobile/FordPass/Lincolnway App – 2012-2020 Ford & Lincoln

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2020 Lincoln Continental

NHTSA ID Number: 10176123 Manufacturer Communication Number: SSM 48858   Summary Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a ‘Vehicle Failed To Start’ message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford … Read more