24S35 – Rearview Camera Image May Not Display Properly – 2020-2024 Lincoln Aviator

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May 24, 2024 NHTSA CAMPAIGN NUMBER: 24V368000

Rearview Camera Image May Not Display Properly

A flickering or distorted rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V368

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 109,283

 

Summary

Ford Motor Company (Ford) is recalling certain 2020-2024 Lincoln Aviator vehicles. The accessory protocol image module (APIM) can be affected by electromagnetic interference with a cell phone in the vehicle, causing the rearview camera image to flicker or become distorted.

 

Remedy

Owners are advised not to use their cell phones while reversing until the remedy is completed. Dealers will install shielding on the accessory protocol image module (APIM), free of charge. Owner notification letters are expected to be mailed July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S35.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Chronology :

On February 6, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of intermittent flickering and poor quality of the rearview video display in Model Year (“MY”) 2020-2024 Aviator vehicles.

Between February and April 2024, Ford’s PD team conducted tests to quantify the influence of the cell phone radio frequency (RF) transmissions on the performance of the APIM digital video interface video quality. This testing indicates the condition is dependent on location of the phone in the vehicle, cellular signal strength, and the specific phone usage, with the worst-case factors being a cell phone used in close proximity to the APIM in the console cupholder area, low signal strength of 2 bars or less, and an active call. CCRG also examined any overlap between this issue and other related rearview camera recalls for this population of vehicles.

Ford reviewed warranty, connected data, and reports of repeat repairs to understand the field exposure. Between August 27, 2019, and May 4, 2024, Ford is aware of 478 reports of rearview video “flicker” or distortion in North America which may be attributed to this concern.

As of May 4, 2024, Ford is aware of 5 Vehicle Owner Questionnaire (VOQs) related to this concern.

As of April 3, 2024, there are no known reports of injuries, or fires attributed to this condition. Ford is aware of one report of minor property damage potentially related to this concern.

On May 17, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
LINCOLN AVIATOR 2020-2024

 


2 Associated Documents

Recall 573 Report

RCLRPT-24V368-8061.PDF 215.04KB

 


Recall Acknowledgement

RCAK-24V368-9409.pdf 645.348KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V368&docType=RCL

 


 

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Last update on 2024-05-30 / Affiliate links / Images from Amazon Product Advertising API

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