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May 24, 2024 NHTSA CAMPAIGN NUMBER: 24V368000
Rearview Camera Image May Not Display Properly
A flickering or distorted rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 24V368
Manufacturer Ford Motor Company
Components BACK OVER PREVENTION
Potential Number of Units Affected 109,283
Summary
Ford Motor Company (Ford) is recalling certain 2020-2024 Lincoln Aviator vehicles. The accessory protocol image module (APIM) can be affected by electromagnetic interference with a cell phone in the vehicle, causing the rearview camera image to flicker or become distorted.
Remedy
Owners are advised not to use their cell phones while reversing until the remedy is completed. Dealers will install shielding on the accessory protocol image module (APIM), free of charge. Owner notification letters are expected to be mailed July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S35.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
On February 6, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of intermittent flickering and poor quality of the rearview video display in Model Year (“MY”) 2020-2024 Aviator vehicles.
Between February and April 2024, Ford’s PD team conducted tests to quantify the influence of the cell phone radio frequency (RF) transmissions on the performance of the APIM digital video interface video quality. This testing indicates the condition is dependent on location of the phone in the vehicle, cellular signal strength, and the specific phone usage, with the worst-case factors being a cell phone used in close proximity to the APIM in the console cupholder area, low signal strength of 2 bars or less, and an active call. CCRG also examined any overlap between this issue and other related rearview camera recalls for this population of vehicles.
Ford reviewed warranty, connected data, and reports of repeat repairs to understand the field exposure. Between August 27, 2019, and May 4, 2024, Ford is aware of 478 reports of rearview video “flicker” or distortion in North America which may be attributed to this concern.
As of May 4, 2024, Ford is aware of 5 Vehicle Owner Questionnaire (VOQs) related to this concern.
As of April 3, 2024, there are no known reports of injuries, or fires attributed to this condition. Ford is aware of one report of minor property damage potentially related to this concern.
On May 17, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LINCOLN | AVIATOR | 2020-2024 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V368-8061.PDF 215.04KB
Recall Acknowledgement
RCAK-24V368-9409.pdf 645.348KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V368&docType=RCL
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-368
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 24, 2024 NHTSA Recall No. : 24V-368 Manufacturer Recall No. : 24S35 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 109,283 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2024 Lincoln Aviator Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 10/19/2018 and and was taken out of production on 04/25/2024. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 19, 2018 – APR 25, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The Accessory Protocol Image Module (APIM) may be susceptible to electromagnetic interference from a customer mobile phone that is in-use and placed in the console area while the vehicle is in reverse, resulting in a rearview camera image that flickers, jumps, shakes, or scrolls.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A distorted or flickering rearview video while reversing can reduce visibility behind the vehicle, increasing the risk of a crash.
Description of the Cause : The APIM PCB’s (printed circuit board) connector placement results in lower impedance in the video circuit, making it susceptible to electromagnetic
interference in the 1.6GHz to 2.7GHz band. Part 573 Safety Recall Report 24V-368 Page 2 Identification of Any Warning
that can Occur : Customers can refrain from cellular phone usage while reversing to prevent this condition from occurring. Involved Components : Component Name 1 : Sync 3.2V2
Component Description : MOD ASY INTG M/MEDIA (2020 MY Aviator) Component Part Number : LC5T–14G371-*** Component Name 2 : Sync 3.2V2
Component Description : MOD ASY INTG M/MEDIA (2020 – 2024 MY Aviator) Component Part Number : MC5T–14G371-*** Supplier Identification : Component Manufacturer
Name : Panasonic Automotive Systems Company of Address : 776 Hwy 74 S
Peachtree City Georgia 30269
Country : United States Chronology :
On February 6, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of intermittent flickering and poor quality of the rearview video display in Model Year (“MY”) 2020-2024 Aviator vehicles. Between February and April 2024, Ford’s PD team conducted tests to quantify the influence of the cell phone radio frequency (RF) transmissions on the performance of the APIM digital video interface video quality. This testing indicates the condition is dependent on location of the phone in the vehicle, cellular signal strength, and the specific phone usage, with the worst-case factors being a cell phone used in close proximity to the APIM in the console cupholder area, low signal strength of 2 bars or less, and an active call. CCRG also examined any overlap between this issue and other related rearview camera recalls for this population of vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-368
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Ford reviewed warranty, connected data, and reports of repeat repairs to understand the field exposure. Between August 27, 2019, and May 4, 2024, Ford is aware of 478 reports of rearview video “flicker” or distortion in North America which may be attributed to this concern. As of May 4, 2024, Ford is aware of 5 Vehicle Owner Questionnaire (VOQs) related to this concern. As of April 3, 2024, there are no known reports of injuries, or fires attributed to this condition. Ford is aware of one report of minor property damage potentially related to this concern. On May 17, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have shielding installed on the APIM module. In the owner notification letter, Ford will provide guidance to customers to refrain from cellular phone usage while reversing until the remedy repair is completed. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be July 26,2024.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The shielding components (part base 14J220) will protect against electromagnetic interference in the 1.6GHz to 2.7GHz band from customer mobile phones.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on July 2, 2024. Mailing of
owner notification letters is expected to begin July 8, 2024, and is expected to be completed by July 12, 2024.
Planned Dealer Notification Date : JUL 02, 2024 – JUL 02, 2024
Planned Owner Notification Date : JUL 08, 2024 – JUL 12, 2024
* NR – Not Reported
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