2018-2021 Ford & Lincoln – Unable to Perform Remote Commands via the FordPass/LincolnWay App – Erroneous Sleep Message

NHTSA ID Number: 10194413

Manufacturer Communication Number: SSM 49795

Summary

Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

 

 


69 Affected Products

Vehicles

MAKE MODEL YEAR
FORD BRONCO SPORT 2021
FORD ECOSPORT 2018-2019
FORD EDGE 2019-2021
FORD ESCAPE 2018-2019
FORD EXPEDITION 2018-2021
FORD EXPLORER 2018-2021
FORD EXPLORER POLICE INTERCEPT 2018-2019
FORD F-150 2018-2021
FORD F-250 SD 2019-2021
FORD F-350 SD 2019-2021
FORD F-450 SD 2019-2021
FORD F-550 SD 2019-2021
FORD FIESTA 2019
FORD FUSION 2018-2020
FORD FUSION ENERGI 2018-2020
FORD FUSION HYBRID 2018-2020
FORD MACH-E 2021
FORD MUSTANG 2018-2021
FORD RANGER 2019-2021
LINCOLN AVIATOR 2020-2021
LINCOLN CONTINENTAL 2018-2019
LINCOLN CORSAIR 2020-2021
LINCOLN MKX 2018-2021
LINCOLN NAUTILUS 2019-2021
LINCOLN NAVIGATOR 2018-2021

 


1 Associated Document

Manufacturer Communications

SSM 49795

https://www.nhtsa.gov/recalls?nhtsaId=10194413

MC-10194413-0001.pdf 48.026KB

MC-10194413-0001

 


 

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FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner, Car Diagnostic Scanner for All Cars with Battery Test
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  • 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause, which saves you time and money. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
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  • 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
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GODIAG GD203 OBD2 Scanner, ABS SRS Diagnostic Scan Tool, Car Code Reader for Oil Light Reset, EPB, TPS, SAS, OBD2 Car Scanner with 28 Special Function and Lifetime Free Update Online
  • 【Multi-Function OBD2 Scanner】GODIAG GD203 code reader is a cost-effective products for your vehicle maintenance. This obd2 scanner does not only professional in checking the ABS/SRS systems, but also do a lot of special reset functions like Anti-lock Brake Reset, Electronic Park Brake Reset, Diesel Particulate Filter Reset, Oil Service Light Reset, TPMS, TPS/TBA, etc.
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  • ABS SRS Scan Tool】The function of airbags is to reduce the degree of injury to the people in the event of a vehicle collision. You need to check frequently whether the ABS SRS is functioning properly. Our code reader can help you find common airbag problems easily include: malfunctioning airbags, disconnected airbag wiring, and damaged airbag sensors.
  • 【Oil Light Reset, EPA, SAS】If the brake pads are damaged, the brake pads should be replaced, and the brake pads need to be reset at the same time. When your car replaces the steering angle position sensor, the steering angle needs to be reset to find the relative zero where the car keeps driving straight. The oil light reset is required when the car oil or the mechanical parts that monitor oil life are replaced. Our obd2 scanner can do these jobs very well!
  • 【Support 17 Languages and Multiple Car Models】Supported languages include English, Spanish, German, French, Portuguese, Swedish, Italian, Simplified Chinese, Traditional Chinese, Russian, Japanese, Korean, Hungarian, Thai, Slovak, Dutch and Polish. This is a car scanner tool for ABS and SRS systems that supports most types of cars on the market. (Please Note: 28 special functions are excluded!)
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OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
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  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
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INNOVA 6100P OBD2 Scanner ABS SRS Transmission, Car Code Reader Diagnostic Scan Tool with Oil Reset, Battery & Alternator Test, Full OBD II, Live Data
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  • 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
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ANCEL OBD2 Scanner FX2000 Car Diagnostic Tool, ABS SRS Transmission Airbag Car Scanner, Check Engine Code Reader, Vehicle Scan Tool for All Vehicle
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OBD2 Scanner TOPDON AL600, ABS SRS Code Reader, Diagnostic Scan Tool, Active Test for ABS/SRS, with Car Maintenance Reset Service of Oil, BMS, SAS
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  • Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
  • Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.

Last update on 2023-12-03 / Affiliate links / Images from Amazon Product Advertising API

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