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NHTSA ID Number: 10176123
Manufacturer Communication Number: SSM 48858
Summary
Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a ‘Vehicle Failed To Start’ message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
101 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | C-MAX | 2013-2018 |
FORD | ECOSPORT | 2018-2020 |
FORD | EDGE | 2012-2015 |
FORD | ESCAPE | 2017-2020 |
FORD | EXPEDITION | 2018-2020 |
FORD | EXPLORER | 2017-2020 |
FORD | EXPLORER POLICE INTERCEPT | 2017-2018 |
FORD | F-150 | 2017-2020 |
FORD | F-250 SD | 2019-2020 |
FORD | F-350 SD | 2019-2020 |
FORD | F-450 SD | 2019-2020 |
FORD | F-550 SD | 2019-2020 |
FORD | FOCUS | 2012-2018 |
FORD | FUSION | 2013-2020 |
FORD | FUSION ENERGI | 2013-2019 |
FORD | FUSION HYBRID | 2010, 2013-2019 |
FORD | MUSTANG | 2018-2020 |
LINCOLN | AVIATOR | 2020 |
LINCOLN | CONTINENTAL | 2017-2020 |
LINCOLN | CORSAIR | 2020 |
LINCOLN | MKC | 2015-2019 |
LINCOLN | MKX | 2012-2015 |
LINCOLN | MKZ | 2013-2020 |
LINCOLN | MKZ HYBRID | 2013-2017, 2019 |
LINCOLN | NAVIGATOR | 2020 |
Vehicles:
2020 Aviator (U611N) (TV)
2013-2018 C-MAX – C344 HEV (CG)
2017-2020 Continental (D544) (PL)
2020 Corsair (CX483) (TF)
2020 Corsair (CX483A) (TG)
2018-2020 EcoSport B515 India (BW)
2012-2015 Edge (U387), MKX (U388) (Q1)
2017-2019 Escape (C520 NA) (M2)
2020 Escape (CX482) (TC)
2020 Escape (CX482A) (TE)
2018-2020 Expedition (U553) (B8)
2017-2019 Explorer (U502), Police Interceptor Utility (U502) (UB)
2020 Explorer (U625N) (TW)
2017-2020 F-150 (P552) (FC)
2012-2018 Focus C346 NA (DH)
2019-2020 F-Super Duty (P558) NA (FE)
2013-2020 Fusion (CD391N) NA, Fusion Hybrid/Energi (CD391N) (C7)
2015-2019 MKC (C489) (ME)
2013-2020 MKZ (CD533), MKZ Hybrid (C9)
2018-2020 Mustang (S550) (ZG)
2020 Navigator (U554) (B9)
2020 Transit Connect | Tourneo Connect (HC)
1 Associated Document
Manufacturer Communications
SSM 48858 – 2012-2020 Various Vehicle – Telematics Control Unit (TCU) – Remote Start Inop With Vehicle Failed To Start Message Using MyFord Mobile/FordPass/Lincolnway App
https://www.nhtsa.gov/recalls?nhtsaId=10176123
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Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API
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