24S33 – Powertrain Control Module (PCM) Software Update – 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair

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May 10, 2024 NHTSA CAMPAIGN NUMBER: 24V330000

Software Error May Cause Loss of Drive Power

A loss of drive power increases the risk of a crash.


NHTSA Campaign Number: 24V330

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 8,727



Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.



Dealers will update the HPCM software, free of charge. Owner notification letters are expected to be mailed May 23, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S33.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Check if your Vehicle has a Recall


May 14, 2024

Safety Recall 24S33
Certain 2021-2022 Corsair PHEV, 2020-2022 Escape PHEV and 2022-2024
Maverick FHEV Vehicles Equipped With 2.5L Engine
Powertrain Control Module (PCM) Software Update



Vehicle Model Year Assembly Plant Build Dates
Corsair 2021-2022 Louisville September 8, 2021 through December 13, 2022
Escape 2020-2022 Louisville November 6, 2019 through December 15, 2022
Maverick 2022-2024 Hermosillo March 11, 2021 through April 4, 2024

US population of affected vehicles: 8,697. Affected vehicles are identified in OASIS and FSA VIN Lists.



In all of the affected vehicles, a recent update to the Hybrid Powertrain Control Module (HPCM) software calibration may falsely set Diagnostic Trouble Code (DTC) U1010 and/or U1011 and result in a forced neutral condition while driving resulting in the vehicle coasting to a stop and automatically shifting to “Park”, along with a wrench light, multiple warning messages in the instrument panel cluster and an audible chime. After shifting back into Drive the vehicle will enter a limp home mode which provides limited torque at low speeds up to 30mph.



Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the PCM software. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

To assist vehicle owners to have this repair completed when parts are available, dealers should:

  • Arrange for a mobile repair at the owner’s location, or:
  • Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
    • Re-deliver the owner’s vehicle after repairs have been completed.
  • Pick-Up & Delivery and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.



Owner letters are expected to be mailed the week of May 27, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.


Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.



  • All repairs in this program have the following assessment level.

– Mobile Reprogramming



  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.



  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.



  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.



The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.



Affected branded / salvaged title vehicles are eligible for this recall.



  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with PCM software updates.



Rental vehicles are not approved for this program.


PICK-UP & DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset section for additional details.


PICK-UP & DELIVERY- Non-participating Dealers

Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.



Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting PickUp & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.

  • For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.



Parts are not required to complete this repair.




IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification requirement, for U.S. market only, will be enforced starting with repair orders opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for more details.

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12 Volt (V) battery.

• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this procedure.

NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not the 12V battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC).

2. Log into Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).

NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the PCM.

6. From the list on the RH side of the screen, select PCMPowertrain Control Module (PCM) Software Update.

NOTE: After the programming of the PCM, the FDRS will automatically prompt you to update the necessary modules based on the vehicles options. Follow the on-screen instructions to complete the update.

NOTE: Only one module may be updated at a time.

• SOBDMA – Secondary On Board Control Module A (If equipped AND Prompted by FDRS Tool)

• SOBDMC – Secondary On Board Control Module C (If equipped AND Prompted by FDRS Tool)

ABSAnti-Lock Brake System (If equipped AND Prompted by FDRS Tool)

• BECM – Battery Energy Control Module (If equipped AND Prompted by FDRS Tool)

7. Click RUN. Follow all on-screen instructions carefully.

8. From the list on the RH side of the screen, select Self-Test and click RUN.

9. Click the Run Selected Tests button in the lower right.

10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.

11. Disconnect the battery charger from the 12V battery once the programming has completed.

NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.


Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

• Inspect the Vehicle Communication Module II (VCM IIeBay)/Vehicle Communication Module III (VCM III) or the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make sure scan tool connections are not interrupted during programming.

• A hardwired connection is strongly recommended.

• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.

• Turn the accessories back on after programming has completed.

• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).

• Follow all scan tool on-screen instructions carefully.

• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.

• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.


Recovering a module when programming has resulted in a blank module

a. Disconnect the VCM IIeBay/VCM III or the VCMM from the data link connector (DLC) and your computer.

b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.


Chronology :

On March 26, 2024, Ford’s Critical Concern Review Group CCRG opened an investigation into field reports related to vehicles experiencing a shift to neutral after receiving an HPCM software update at the dealer. The powertrain controls and calibration team’s investigation determined that new Hybrid Transmission Internal Park Module (HTIPM) software released for use in service in January 2024 can result in a forced neutral condition leading to a DTC code U1010 and U1011 while driving on some vehicles shortly after installation.

As of April 15, 2024, Ford is aware of 315 warranty claims in North America that may be related to this condition.

As of May 1, 2024, Ford is aware of 125 Vehicle Owner Questionnaire (VOQs) that may be related to this concern.

On May 3, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.


8 Affected Products


FORD ESCAPE 2020-2022


2 Associated Documents

Recall Acknowledgement

RCAK-24V330-6722.pdf 645.412KB


Defect Notice 573 Report

RCLRPT-24V330-2910.PDF 220.103KB


Latest Recalls Documents





Service Information & Reprogramming


Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
Model Year
Model Year
Model Year
Model Year
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.


Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.


Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
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24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light CarDAQ-M
24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light VSI J2534 ECU Reprogrammer
24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light

Mongoose-Plus J2534

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Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light

RAP2 OEM J2534 Remote Reprogramming Tool

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BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

24S33 - Powertrain Control Module (PCM) Software Update - 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair | small light



Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data




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Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API

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