24S33 – Powertrain Control Module (PCM) Software Update – 2022-2024 Ford Maverick, 2020-2022 Escape, & 2021-2022 Lincoln Corsair

Recall Acknowledgement

RCAK-24V330-6722.pdf 645.412KB

Defect Notice 573 Report

RCLRPT-24V330-2910.PDF 220.103KB

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-330
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 10, 2024 NHTSA Recall No. : 24V-330 Manufacturer Recall No. : 24S33 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 8,727 Estimated percentage with defect : 5 %
Vehicle Information : Vehicle 1 : 2022-2024 Ford Maverick Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : HYBRID ELECTRIC
Descriptive Information : Ford’s team reviewed production dealer service records to determine the population of affected vehicles. The Ford process is capable of determining which software part numbers have been installed in production and service. Affected vehicles contain the subject Hybrid Powertrain Control Module (HPCM) software. 8369 Maverick vehicles are affected. Software part numbers are contained in the warranty claims submitted by the dealer, and dealers have 30 days to submit warranty claims to Ford for reimbursement.
Therefore, the number of vehicles affected by this recall may increase until all warranty claims have been submitted by dealers from the time period the suspect software was active in service. Ford will submit an update to this defect report with a revised population in 30 days. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAR 11, 2021 – APR 04, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-330 Page 2 Vehicle 2 : 2020-2022 Ford Escape Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : HYBRID ELECTRIC
Descriptive Information : Ford’s team reviewed production dealer service records to determine the population of affected vehicles. The Ford process is capable of determining which software part numbers have been installed in production and service. Affected vehicles contain the subject Hybrid Powertrain Control Module (HPCM) software. 277 Escape vehicles are affected. Software part numbers are contained in the warranty claims submitted by the dealer, and dealers have 30 days to submit warranty claims to Ford for reimbursement.
Therefore, the number of vehicles affected by this recall may increase until all warranty claims have been submitted by dealers from the time period the suspect software was active in service. Ford will submit an update to this defect report with a revised population in 30 days. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 06, 2019 – DEC 15, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-330 Page 3 Vehicle 3 : 2021-2022 Lincoln Corsair Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : HYBRID ELECTRIC
Descriptive Information : Ford’s team reviewed production dealer service records to determine the population of affected vehicles. The Ford process is capable of determining which software part numbers have been installed in production and service. Affected vehicles contain the subject Hybrid Powertrain Control Module (HPCM) software. 81 Corsair vehicles are affected. Software part numbers are contained in the warranty claims submitted by the dealer, and dealers have 30 days to submit warranty claims to Ford for reimbursement.
Therefore, the number of vehicles affected by this recall may increase until all warranty claims have been submitted by dealers from the time period the suspect software was active in service. Ford will submit an update to this defect report with a revised population in 30 days. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : SEP 08, 2021 – NOV 13, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicles received HPCM software that can result in a forced neutral condition while driving. As the vehicle coasts to a stop, the transmission will automatically shift to “Park”. Driver retains other functionality including power braking and power steering. Once the driver shifts back to drive, the vehicle will enter a limp home mode which provides limited torque at low speeds up to 30mph.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of motive power can increase the risk of a crash.
Description of the Cause : Hybrid Transmission Internal Park Module (HTIPM) diagnostic software updates included in the Hybrid Powertrain Control Module (HPCM) software are detecting a noise in the Park Motor Position Sensor, resulting in an erroneous Park Motor Position Sensor Diagnostic Trouble Code (DTC).
Identification of Any Warning When this event occurs, the vehicle will go into neutral, the gear shift indicator light will flash “Drive” and instrument panel will display “Neutral”, and the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-330 Page 4 that can Occur : vehicle does not respond to accelerator pedal inputs. Simultaneously, the driver will receive notification via wrench light and multiple warning messages in the instrument panel cluster and an audible chime. Involved Components : Component Name 1 : HPCM Software
Component Description : 2022 Corsair HPCM Calibration Software Component Part Number : NX6A-14C204-BMG Component Name 2 : HPCM Software
Component Description : 2021 Corsair HPCM Calibration Software Component Part Number : MX6A-14C204-LX Component Name 3 : HPCM Software
Component Description : 2022 Escape HPCM Calibration Software Component Part Number : NX6A-14C204-BLG Component Name 4 : HPCM Software
Component Description : 2021 Escape HPCM Calibration Software Component Part Number : MX6A-14C204-BEL Component Name 5 : HPCM Software
Component Description : 2020 Escape HPCM Calibration Software Component Part Number : LX6A-14C204-ELV Component Name 6 : HPCM Software
Component Description : 2022 Maverick HPCM Calibration Software Component Part Number : NZ6A-14C204-AAE The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-330 Page 5 Component Name 7 : HPCM Software
Component Description : 2022 Maverick HPCM Calibration Software Component Part Number : NZ6A-14C204-ZE Component Name 8 : HPCM Software
Component Description : 2023 Maverick HPCM Calibration Software Component Part Number : PZ6A-14C204-AG Component Name 9 : HPCM Software
Component Description : 2023 Maverick HPCM Calibration Software Component Part Number : PZ6A-14C204-JF Component Name 10 : HPCM Software
Component Description : 2024 Maverick HPCM Calibration Software Component Part Number : RZ6A-14C204-BC Component Name 11 : HPCM Software
Component Description : 2024 Maverick HPCM Calibration Software Component Part Number : RZ6A-14C204-AC Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan
Country : United States Chronology :
On March 26, 2024, Ford’s Critical Concern Review Group CCRG opened an investigation into field reports The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-330 Page 6 related to vehicles experiencing a shift to neutral after receiving an HPCM software update at the dealer. The powertrain controls and calibration team’s investigation determined that new Hybrid Transmission Internal Park Module (HTIPM) software released for use in service in January 2024 can result in a forced neutral condition leading to a DTC code U1010 and U1011 while driving on some vehicles shortly after installation. As of April 15, 2024, Ford is aware of 315 warranty claims in North America that may be related to this condition. As of May 1, 2024, Ford is aware of 125 Vehicle Owner Questionnaire (VOQs) that may be related to this concern. On May 3, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the HPCM software updated to the latest calibration. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : New HPCM software will have HTIPM software that is more robust to Park Motor Position Sensor noise: MX6A-14C204-LY NX6A-14C204-BLH MX6A-14C204-BEM LX6A-14C204-ELX NZ6A-14C204-AAF NZ6A-14C204-ZF PZ6A-14C204-JG RZ6A-14C204-BD Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573 Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-330
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Notification to dealers is expected to occur on May 13, 2024. Mailing of
owner notification letters is expected to begin May 23, 2024 and is expected to be completed by May 24, 2024.
Planned Dealer Notification Date : MAY 13, 2024 – MAY 13, 2024
Planned Owner Notification Date : MAY 23, 2024 – MAY 24, 2024
* NR – Not Reported

**************************************************************************************************************

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 14, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S33
Certain 2021-2022 Corsair PHEV, 2020-2022 Escape PHEV and 2022-2024
Maverick FHEV Vehicles Equipped With 2.5L Engine
Powertrain Control Module (PCM) Software Update
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Corsair 2021-2022 Louisville September 8, 2021 through December 13, 2022
Escape 2020-2022 Louisville November 6, 2019 through December 15, 2022
Maverick 2022-2024 Hermosillo March 11, 2021 through April 4, 2024
US population of affected vehicles: 8,697. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, a recent update to the Hybrid Powertrain Control Module (HPCM)
software calibration may falsely set Diagnostic Trouble Code (DTC) U1010 and/or U1011 and result in
a forced neutral condition while driving resulting in the vehicle coasting to a stop and automatically
shifting to “Park”, along with a wrench light, multiple warning messages in the instrument panel cluster
and an audible chime. After shifting back into Drive the vehicle will enter a limp home mode which
provides limited torque at low speeds up to 30mph.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
update the PCM software. This service must be performed on all affected vehicles at no charge to the
vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New
Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 27, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the
customer has received a letter.
Ó Copyright 2024 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 4
Safety Recall 24S33
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on May 14, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 14, 2024.
Owner names and addresses will be available by June 14, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 4
Safety Recall 24S33
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with PCM software updates.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 4
Safety Recall 24S33
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
LINCOLN PICK-UP & DELIVERY
Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting Pick-
Up & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference
EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.
• For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S33 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 4 of 4
Safety Recall 24S33
CLAIMS PREPARATION AND SUBMISSION (continued)
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S33 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Lincoln Pick-Up & Delivery: Claims for Lincoln Pick-Up & Delivery with a Lincoln loaner (up
to 2 days) should be submitted on a separate line from the FSA. Refer to EFC14054, 2024
Lincoln Pick-Up & Delivery Updates for details.
o For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table
below.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24S33MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Safety Recall 24S33
LABOR ALLOWANCES
Description Labor Operation Labor Time
Update the Powertrain Control Module (PCM) software. This
update may also include software updates in the Battery
Energy Control Module, the Secondary OnBoard Diagnostic
Module, the Secondary On-Board Diagnostic Module C, and
the Antilock Brake System module.
24S33B 0.5 Hours
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
24S33MM 0.5 Hours
Lincoln vehicle PDL Allowance: Only vehicles outside of
Lincoln PDL contract coverage of 4 years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle PDL
for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
24S33LL 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S33PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S33
Certain 2021-2022 Corsair PHEV, 2020-2022 Escape PHEV and 2022-2024 Maverick FHEV
Vehicles Equipped With 2.5L Engine
Powertrain Control Module (PCM) Software Update
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S33
Certain 2021-2022 Corsair PHEV, 2020-2022 Escape PHEV and 2022-2024 Maverick FHEV
Vehicles Equipped With 2.5L Engine
Powertrain Control Module (PCM) Software Update
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
24S33
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24S33 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
SAFETY RECALL 24S33
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
CERTAIN 2021-2022 CORSAIR PHEV, 2020-2022 ESCAPE PHEV AND 2022-2024
MAVERICK FHEV VEHICLES EQUIPPED WITH 2.5L ENGINE — POWERTRAIN
CONTROL MODULE (PCM) SOFTWARE UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic
Field Communication (EFC) 14251 for more details.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.
6. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software
Update.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
SAFETY RECALL 24S33
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
NOTE: After the programming of the PCM, the FDRS will automatically prompt you to update the
necessary modules based on the vehicles options. Follow the on-screen instructions to complete
the update.
NOTE: Only one module may be updated at a time.
• SOBDMA – Secondary On Board Control Module A (If equipped AND Prompted by FDRS Tool)
• SOBDMC – Secondary On Board Control Module C (If equipped AND Prompted by FDRS Tool)
• ABS – Anti-Lock Brake System (If equipped AND Prompted by FDRS Tool)
• BECM – Battery Energy Control Module (If equipped AND Prompted by FDRS Tool)
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle’s computer to learn the transmission’s unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
SAFETY RECALL 24S33
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

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