Application Performance Upgrade 15A03 – SYNC 3 Software Updates – 2016 Ford & Lincoln

October 28, 2015

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC 3 Software Updates

 

ROGRAM TERMS  

This program will be in effect through April 29, 2016.  There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Escape 2016 Louisville May 27, 2015 through July 29, 2015
MKC 2016 Louisville May 26, 2015 through July 27, 2015
Expedition 2016 Kentucky Truck July 20, 2015 through July 23, 2015
Navigator 2016 Kentucky Truck July 20, 2015 through July 23, 2015

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In affected Escape and MKC vehicles, software concerns in the SYNC® 3 touch screen interface may cause the touch screen to exhibit one or more of the following conditions:

  • The touch screen may become slow to respond or unresponsive to touch input.
  • The touch screen may react to false touch events with no user interaction.

Additionally, affected Expedition and Navigator vehicles may have been loaded with an incorrect version of the SYNC® 3 operating system, which can cause one or more of the following conditions:

  • Navigation routes and other settings may not be maintained after cycling the ignition key off, then back on.
  • The touch screen may not display any graphics.
  • The voice/push-to-talk button may become unresponsive.
  • The system may become sluggish.
  • The touch screen may become slow to respond or unresponsive to touch input.

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Customer Satisfaction Program 17N01 – Clear Permanent DTC P0315 – 2011-2014 Ford Mustang

June 1, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 17N01
Certain 2011-2014 Mustang Vehicles Equipped with a 3.7L or 5.0L Engine
Clear Permanent DTC P0315

 

PROGRAM TERMS

This is a one-time repair program for vehicles that fail Inspection/Maintenance (I/M) testing in the states of California or Oregon due to the presence of Permanent Diagnostic Trouble Code (DTC) P0315.  This program extends the warranty coverage to clear a Permanent DTC P0315 for 10 years, through May 31, 2027 regardless of warranty start date.  Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Mustang 2011-2014 Flat Rock February 17, 2010 through March 21, 2014

Affected vehicles are identified in OASIS for vehicles currently residing in California or Oregon.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

Some of the affected vehicles may fail I/M testing in California or Oregon due to the presence of Permanent DTC P0315.  It is estimated that only 5% of the affected vehicle population will have this condition.  The presence of this Permanent DTC alone does not affect vehicle emissions or functionality.  However, Ford was recently informed by the California Air Resources Board (CARB) that they would start failing vehicles at I/M testing due to the presence of permanent DTCs before the end of the 2017 calendar year.  It is possible that Oregon will follow CARB’s direction at a future date, as well.

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