User Authorization

Equipped With A TCU – Various FordPass/LincolnWay App Or Modem Concerns – 2020-2023 Ford & Lincoln

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Ford & Lincoln Logo

NHTSA ID Number: 10228846 Manufacturer Communication Number: SSM 51228 Summary Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior … Read more

TCU – Incomplete User Authorization, Inoperative Remote Features And/Or Fleet Vehicle Feature Unavailable Message – 2017-2020 Ford & Lincoln

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2020 Ford Expedition

NHTSA ID Number: 10181912 Manufacturer Communication Number: SSM 49283   Summary Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will … Read more

Equipped With Telematics Control Unit (TCU) – Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns – 2020 Ford & Lincoln

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2020 Ford Mustang

NHTSA ID Number: 10179344 Manufacturer Communication Number: SSM 49085   Summary Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) … Read more