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May 10, 2024 NHTSA CAMPAIGN NUMBER: 24V329000
Steering Column Assembled with Incorrect Fastener
A loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V329
Manufacturer Ford Motor Company
Components STEERING
Potential Number of Units Affected 385
Summary
Ford Motor Company (Ford) is recalling certain 2024 F-150 vehicles. The steering column lower shaft may have been secured to the steering gear assembly with an incorrect fastener, which can result in the separation of steering components and cause a loss of steering control.
Remedy
Dealers will replace the lower steering shaft fastener, free of charge. Owner notification letters are expected to be mailed May 20, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S32.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 7, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S32
Certain 2024 Model Year F-150 Vehicles
Steering Column Lower Shaft Bolt Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2024 | Kansas City | April 10, 2024 through April 11, 2024 |
US population of affected vehicles: 385. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, it’s possible that an incorrect fastener was used to secure the steering column lower shaft to the steering gear. The incorrect fastener may loosen over time and could disengage. If the fastener disengages, separation of steering system adjoining components may occur, resulting in loss of steering control, which can increase the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the steering column lower shaft bolt. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
- Arrange for a mobile repair at the owner’s location, or:
- Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
- Re-deliver the owner’s vehicle after repairs have been completed.
- Pick-Up & Delivery and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 20, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with steering column lower shaft to steering gear bolt replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
- Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
PARTS REQUIREMENTS
| Service Part Number | Package Order Quantity | Number in Package | Description |
| N808684-S101 | 1 | 1 | Steering Column Lower Shaft Bolt |
CERTAIN 2024 MODEL YEAR F-150 VEHICLES — STEERING COLUMN LOWER SHAFT BOLT REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification requirement, for U.S. market only, will be enforced starting with repair orders opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the repairing technician is not certified in STST Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for more details.
1. Replace the steering column lower shaft bolt. See Figure 1. This completes the FSA.
• Torque: 22 lb.ft (30 Nm)
NOTE: 5.0L engine shown, others similar.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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Chronology :
On April 18, 2024, an issue pertaining to the fastener used on the lower steering shaft joint was brought to Ford’s Critical Concern Review Group (CCRG) for review. On April 11, 2024 the operation team leader at Kansas City Assembly Plant (KCAP) identified that an incorrect fastener was being used to secure the lower steering shaft on 2024 Model Year Ford F-150 vehicles.
Continued investigation by personnel at the vehicle assembly plant identified and removed mixed fastener stock. The incorrect fastener is shorter (25 mm vs 37 mm) and has a different material class (8.8 vs. 10.9).
The CCRG investigation determined that with the shorter fastener installed, two full threads are engaged and an additional three threads are partially engaged. The thread adhesive patch is only engaged in the partial threads. The correct fastener has seven threads engaged when installed and the thread adhesive patch is appropriately located in the joint. Over time, the joint secured with the incorrect fastener may lose clamp load due to limited thread engagement, incomplete contact with the thread adhesive path, and a fastener material class not intended for the application.
As of May 1, 2024, Ford is not aware of any warranty, field reports or customer complaints related to this concern.
On May 3, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2024 |
4 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-24V329-4556.pdf 517.985KB
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Defect Notice 573 Report
RCLRPT-24V329-8475.PDF 214.681KB
Recall 573 Report-05/13/2024
RCLRPT-24V329-8853.PDF 214.68KB
Recall Acknowledgement
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V329&docType=RCL
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SEOCONTENT-START
Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 7, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S32
Certain 2024 Model Year F-150 Vehicles
Steering Column Lower Shaft Bolt Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150 2024 Kansas City April 10, 2024 through April 11, 2024
US population of affected vehicles: 385. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, it’s possible that an incorrect fastener was used to secure the steering column
lower shaft to the steering gear. The incorrect fastener may loosen over time and could disengage. If the
fastener disengages, separation of steering system adjoining components may occur, resulting in loss of
steering control, which can increase the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the steering column lower shaft bolt. This service must be performed on all affected vehicles at
no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage
Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to the
Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 20, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up
to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 4
Safety Recall 24S32
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: ¼” drive torque wrench.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC
Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on May 7, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 7, 2024.
Owner names and addresses will be available by May 31, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but
are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 4
Safety Recall 24S32
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult
your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair
was performed before the date indicated in the reimbursement plan, which is posted with this
bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their
option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement plan.
Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with steering column lower shaft to steering
gear bolt replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC
Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact
ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset
section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 4
Safety Recall 24S32
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related Damage”
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement in
the U.S. market only will be enforced starting with repair orders opened on or after April 1, 2024.
FSA repairs will reject if the repairing technician is not certified in STST Competency 10 FSA.
See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 24S32
is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S32 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL)
Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 4 of 4
Safety Recall 24S32
CLAIMS PREPARATION AND SUBMISSION (continued)
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
Claim the mobile repair allowance Labor Operation Code 24S32 MM along with
the applicable Labor Operation Code for the repair (refer to the Labor Allowances
table in Labor Allowances and Parts Ordering Information).
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Safety Recall 24S32
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the steering column lower shaft bolt 24S32B 0.3 Hours
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
24S32MM 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S32PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number
Claim
Quantity
Package Order
Quantity
Number in
Package
Description
N808684-S101 1 1 1 Steering Column Lower Shaft Bolt
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an
emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by
all applicable local, state, and federal environmental protection and hazardous material regulations.
Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or
emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by
Policy Procedure Bulletin 4000.
FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer
fixed operations management team or an employee of the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Safety Recall 24S32
• All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS
RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts
inspection process (electronic or handwritten) is independent of other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair
Order, each applicable occurrence will require individual post-repair approval by the designated
employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
SAFETY RECALL 24S32
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024
CERTAIN 2024 MODEL YEAR F-150 VEHICLES — STEERING COLUMN LOWER
SHAFT BOLT REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if
the repairing technician is not certified in STST Competency 10 FSA. See
Electronic Field Communication (EFC) 14251 for more details.
1. Replace the steering column lower shaft bolt. See Figure 1. This completes the FSA.
• Torque: 22 lb.ft (30 Nm)
NOTE: 5.0L engine shown, others similar.
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
24291A
FRONT OF
VEHICLE
STEERING COLUMN
LOWER SHAFT
BOLT
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S32
Certain 2024 Model Year F-150 Vehicles
Steering Column Lower Shaft Bolt Replacement
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S32
Certain 2024 Model Year F-150 Vehicles
Steering Column Lower Shaft Bolt Replacement
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Safety Recall 24S32
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for safety recall 24S32 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S32
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S32, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before June 7, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-329
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 13, 2024 NHTSA Recall No. : 24V-329 Manufacturer Recall No. : 24S32 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 385 Estimated percentage with defect : 10 %
Vehicle Information : Vehicle 1 : 2024-2024 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : In the affected vehicles, the incorrect fastener may have been used to attach the lower steering shaft to the steering gear. Ford’s team reviewed plant records to determine the population of affected vehicles.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 385 F-150 vehicles are affected.
Production Dates : APR 10, 2024 – APR 11, 2024 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : In the affected vehicles, an incorrect fastener may have been used to secure the steering column lower shaft to the steering gear.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fastener securing the lower I-shaft to steering gear joint may loosen over time and could disengage. If the fastener disengages, separation of steering system adjoining components may occur, resulting in loss of steering control
and increasing the risk of a crash. Part 573 Safety Recall Report 24V-329 Page 2 Description of the Cause : At the vehicle assembly plant, a box of fasteners intended for another use was incorrectly delivered to the station that secures the lower steering column I- shaft and mixed with the correct fasteners. Identification of Any Warning
that can Occur : As the fastener loosens, the customer may hear a clunk noise while turning or notice looseness in the steering. Involved Components : Component Name 1 : Lower Steering Shaft Fastener Component Description : Lower Steering Shaft Fastener Component Part Number : N808684-S101 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Road
Dearborn Michigan 48126
Country : United States Chronology :
On April 18, 2024, an issue pertaining to the fastener used on the lower steering shaft joint was brought to Ford’s Critical Concern Review Group (CCRG) for review. On April 11, 2024 the operation team leader at Kansas City Assembly Plant (KCAP) identified that an incorrect fastener was being used to secure the lower steering shaft on 2024 Model Year Ford F-150 vehicles. Continued investigation by personnel at the vehicle assembly plant identified and removed mixed fastener stock. The incorrect fastener is shorter (25 mm vs 37 mm) and has a different material class (8.8 vs. 10.9). The CCRG investigation determined that with the shorter fastener installed, two full threads are engaged and an additional three threads are partially engaged. The thread adhesive patch is only engaged in the partial threads. The correct fastener has seven threads engaged when installed and the thread adhesive patch is appropriately located in the joint. Over time, the joint secured with the incorrect fastener may lose clamp load due to limited thread engagement, incomplete contact with the thread adhesive path, and a fastener material class not intended for the application. As of May 1, 2024, Ford is not aware of any warranty, field reports or customer complaints related to this concern. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-329
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On May 3, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their lower steering shaft fastener replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be June 7, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The correct fastener (N808684-S101) will be installed at the joint which connects the lower steering shaft to the steering gear.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on May 8, 2024. Mailing of
owner notification letters is expected to begin May 20, 2024 and is expected to be completed by May 24, 2024.
Planned Dealer Notification Date : MAY 10, 2024 – MAY 10, 2024
Planned Owner Notification Date : MAY 20, 2024 – MAY 24, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-329
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 10, 2024 NHTSA Recall No. : 24V-329 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 385 Estimated percentage with defect : 10 %
Vehicle Information : Vehicle 1 : 2024-2024 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR
Descriptive Information : In the affected vehicles, the incorrect fastener may have been used to attach the lower steering shaft to the steering gear. Ford’s team reviewed plant records to determine the population of affected vehicles.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 385 F-150 vehicles are affected.
Production Dates : APR 10, 2024 – APR 11, 2024 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : In the affected vehicles, an incorrect fastener may have been used to secure the steering column lower shaft to the steering gear.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fastener securing the lower I-shaft to steering gear joint may loosen over time and could disengage. If the fastener disengages, separation of steering system adjoining components may occur, resulting in loss of steering control
and increasing the risk of a crash. Part 573 Safety Recall Report 24V-329 Page 2 Description of the Cause : At the vehicle assembly plant, a box of fasteners intended for another use was incorrectly delivered to the station that secures the lower steering column I- shaft and mixed with the correct fasteners. Identification of Any Warning
that can Occur : As the fastener loosens, the customer may hear a clunk noise while turning or notice looseness in the steering. Involved Components : Component Name 1 : Lower Steering Shaft Fastener Component Description : Lower Steering Shaft Fastener Component Part Number : N808684-S101 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Road
Dearborn Michigan 48126
Country : United States Chronology :
On April 18, 2024, an issue pertaining to the fastener used on the lower steering shaft joint was brought to Ford’s Critical Concern Review Group (CCRG) for review. On April 11, 2024 the operation team leader at Kansas City Assembly Plant (KCAP) identified that an incorrect fastener was being used to secure the lower steering shaft on 2024 Model Year Ford F-150 vehicles. Continued investigation by personnel at the vehicle assembly plant identified and removed mixed fastener stock. The incorrect fastener is shorter (25 mm vs 37 mm) and has a different material class (8.8 vs. 10.9). The CCRG investigation determined that with the shorter fastener installed, two full threads are engaged and an additional three threads are partially engaged. The thread adhesive patch is only engaged in the partial threads. The correct fastener has seven threads engaged when installed and the thread adhesive patch is appropriately located in the joint. Over time, the joint secured with the incorrect fastener may lose clamp load due to limited thread engagement, incomplete contact with the thread adhesive path, and a fastener material class not intended for the application. As of May 1, 2024, Ford is not aware of any warranty, field reports or customer complaints related to this concern. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-329
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On May 3, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their lower steering shaft fastener replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be June 7, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The correct fastener (N808684-S101) will be installed at the joint which connects the lower steering shaft to the steering gear.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on May 8, 2024. Mailing of
owner notification letters is expected to begin May 20, 2024 and is expected to be completed by May 24, 2024.
Planned Dealer Notification Date : MAY 10, 2024 – MAY 10, 2024
Planned Owner Notification Date : MAY 20, 2024 – MAY 24, 2024
* NR – Not Reported
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SEOCONTENT-END
