FordPass

FordPass Missing Button To Activate Vehicle And/Or Message Stating WiFi Hotspot Feature Not Enabled When Attempting To Access The Settings In SYNC – 2021 Ford F-150

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2021 Ford F-150

NHTSA ID Number: 10198642 Manufacturer Communication Number: SSM 49887   Summary Some 2021 F-150 vehicles built on or before 18-May-2021 may exhibit FordPass missing the button to activate the vehicle and/or a message stating WiFi hotspot feature not enabled when attempting to access the WiFi hotspot settings in the SYNC4 menu. This may be due to the … Read more

Telematics Control Unit (TCU) – FordPass/Lincoln Way Feature Unavailable Message – 2017-2023 Ford & Lincoln

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Ford & Lincoln Logo

NHTSA ID Number: 10241627 Manufacturer Communication Number: SSM 51838 Summary In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the … Read more

Customer Satisfaction Program 21B36 – Software Calibration Update – 2021 Ford Mustang Mach-E

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10198615 Manufacturer Communication Number: 21B36 Summary Some 2021 Mustang Mach-E vehicles may exhibit Bluetooth disconnection when the customer is using Phone as a Key to unlock or start their vehicle. The customer can still unlock and/or start their vehicle using the key FOB. The customer can also unlock their vehicle using FordPass or the … Read more

TCU Provisioning Application -FDRS – 2021 Ford F-150/Mustang Mach-E/Bronco/Edge & Lincoln Nautilus

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2021 Ford F-150

NHTSA ID Number: 10203861 Manufacturer Communication Number: SSM 50271   Summary Some 2021 F-150/Mustang Mach-E/Bronco/Edge/Nautilus customers may experience an inoperative FordPass/LincolnWay app, features in FordPass/LincolnWay are not functioning and/or the customer cannot pair the FordPass/LincolnWay mobile app to the vehicle. If the telematics control unit (TCU) on the vehicle does not exhibit any diagnostic trouble codes (DTC), … Read more

Unable To Authorize The FordPass/Lincoln Way App – No DTCs Present – 2021 Ford Bronco/Edge & Lincoln Nautilus

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2021 Ford Bronco Sport

NHTSA ID Number: 10203863 Manufacturer Communication Number: SSM 50272   Summary Some 2021 Bronco, Edge/Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). Before … Read more