Fusion Hybrid

MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission – 2012-2015 Ford

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2015 Ford Focus

NHTSA ID Number: 10203850 Manufacturer Communication Number: SSM 50258   Summary Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the … Read more

Missing Authorization, Command and Control Or Phone-As-A-Key Buttons in FordPass Or LincolnWay App – 2017-2022 Ford and Lincoln

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10214832 Manufacturer Communication Number: SSM 50873 Summary Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to … Read more

2018-2021 Ford & Lincoln – Unable to Perform Remote Commands via the FordPass/LincolnWay App – Erroneous Sleep Message

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2021 Ford Bronco Sport

NHTSA ID Number: 10194413 Manufacturer Communication Number: SSM 49795 Summary Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep … Read more

TCU – Incomplete User Authorization, Inoperative Remote Features And/Or Fleet Vehicle Feature Unavailable Message – 2017-2020 Ford & Lincoln

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2020 Ford Expedition

NHTSA ID Number: 10181912 Manufacturer Communication Number: SSM 49283   Summary Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will … Read more

Telematics Control Unit (TCU) With WiFi Hotspot – Vehicle Hotspot Feature Is Not Enabled On This Vehicle Message – 2018-2020 Ford & Lincoln

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2020 Ford Mustang

NHTSA ID Number: 10187930 Manufacturer Communication Number: SSM 49541   Summary Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled … Read more