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Home • Info • MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission – 2012-2015 Ford

Info

MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission – 2012-2015 Ford

oemdtc January 8, 2022 No Comments

NHTSA ID Number: 10203850

Manufacturer Communication Number: SSM 50258

 

Summary

Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed.

 


9 Affected Products

Vehicles

MAKE MODEL YEAR
FORD C-MAX 2013
FORD FOCUS 2012-2015
FORD FUSION 2012-2013
FORD FUSION ENERGI 2013
FORD FUSION HYBRID 2013

 


APPLICABLE VEHICLES

2012 – 2015 CAR: DH C346N FOCUS
2012 CAR: DE FUSION/MILAN/MKZ (ZEPHYR)
2013 CAR: CG C344N C-MAX
2013 CAR: C7 CD391N FUSION

 


1 Associated Document

Manufacturer Communications

SSM 50258 – 2012-2015 Various Vehicles – MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission

https://www.nhtsa.gov/recalls?nhtsaId=10203850

MC-10203850-0001.pdf 116.975KB

MC-10203850-0001

 

Ford SYNC Updates

 

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  • Lincoln Models: Mkc (2015), Mks (2013-2015), Mkt (2013-2015), Mkx (2011-2015), Mkz (2013-2016), Navigator (2015).
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Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-19 / Affiliate links / Images from Amazon Product Advertising API

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