Equipped With SYNC 3 – Infotainment Screen Concerns After SYNC Update – 2016-2019 Ford & Lincoln

2019 Ford F-Super Duty

NHTSA ID Number: 10168810 Manufacturer Communication Number: SSM 48340 Summary Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified … Read more

Battery Backup Component Failure Message Displayed On The Instrument Cluster – 2018-2020 Ford & Lincoln

2020 Lincoln Corsair

NHTSA ID Number: 10170929 Manufacturer Communication Number: SSM 48468   Summary Some 2020 Escape/Corsair, Edge, Explorer, Fusion, Ranger, Transit Connect Vehicles equipped with a TCU may exhibit a “Battery Backup Component Failure” message in the cluster. This may be accompanied by DTC 1477-09 – Backup Battery Component Failure. This may be due to the TCU experiencing a … Read more

Equipped With Telematics Control Unit (TCU) – Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns – 2020 Ford & Lincoln

2020 Ford Mustang

NHTSA ID Number: 10179344 Manufacturer Communication Number: SSM 49085   Summary Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) … Read more

Family Entertainment System – Audio/Video Not Synced When Using The Vehicle Speakers – 2018-2020 Ford & Lincoln

2020 Ford Explorer

NHTSA ID Number: 10216544 Manufacturer Communication Number: SSM 50959 Summary Some 2019-2022 Edge/Nautilus, 2018-2022 Expedition/Navigator, 2020-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1-866-869-7888. For claiming, refer to the … Read more

Customer Satisfaction Program 19N09 – Left Front Door Latch Extended Coverage – 2011-2014 Ford & Lincoln

2014 Ford Explorer

NHTSA ID Number: 10169994 Manufacturer Communication Number: 19N09 Summary Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage   14 Affected Products Vehicles MAKE MODEL YEAR FORD EDGE 2011-2014 FORD EXPLORER 2013-2014 FORD FOCUS ELECTRIC 2013-2014 LINCOLN MKT 2013-2014 LINCOLNRead more