NHTSA ID Number: 10198615 Manufacturer Communication Number: 21B36 Summary Some 2021 Mustang Mach-E vehicles may exhibit Bluetooth disconnection when the customer is using Phone as a Key to unlock or start their vehicle. The customer can still unlock and/or start their vehicle using the key FOB. The customer can also unlock their vehicle using FordPass or the … Read more
NHTSA ID Number: 10198640 Manufacturer Communication Number: SSM 49885 Summary Some 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then … Read more
NHTSA ID Number: 10191099 Manufacturer Communication Number: SSM 49747 Summary Some 2018 Focus, 2019 Fiesta, 2019-2020 Transit and 2019-2020 Transit Connect vehicles may exhibit a concern where the radio randomly seeks through FM stations when a Bluetooth device is connected and streaming audio. Engineering is currently working on a solution for this condition. Inform customers that … Read more
2016 F-Super Duty – Various SYNC Symptoms – Accessory Protocol Interface Module (APIM) Water Intrusion Some 2016 F-Super Duty vehicles may exhibit multiple SYNC symptoms such as Bluetooth and/or voice recognition being inoperative and a key off current draw that could be related to a water leak from the windshield A-pillar area on the passenger … Read more
2015-2016 Various Ford Vehicles – SYNC Gen 1 With 4.2 Inch Display – Bluetooth Pairing And Connection Concerns – Built On Or Before 1/24/2016 Some 2015-2016 Edge/Focus/F-150/Mustang, or 2016 Explorer/Escape vehicles equipped with a 4.2 inch display and SYNC Software version v5.5-v5.8 that were built on or before 1/24/2016 may experience concerns with unable to … Read more