February 22, 2021
NHTSA ID Number: 10184628 Manufacturer Communication Number: SSM 49379 Summary Before attempting repairs for SYNC 4 system, Telematics Control Unit (TCU) or Gateway Module (GWM) concerns, dealers must complete workshop manual (WSM) diagnostics in section 415-00 for SYNC 4 or TCU concerns and 418-00 for GWM concerns. Do not attempt APIM, TCU or GWM reprogramming or replacement unless directed by a …
September 16, 2020
NHTSA ID Number: 10181870 Manufacturer Communication Number: SSM 49245 Summary Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector is fully seated into the …
November 30, 2017
SSM 46931 2018 F-150/Expedition – SYNC Without Touchscreen – Diagnostic Trouble Code (DTC) B1252 In The Accessory Protocol Interface Module (APIM) Some 2018 F-150 and Expedition vehicles equipped with SYNC without touchscreen may have DTC B1252 present in the APIM when running an APIM On-Demand Self Test.