TCU

TCU – Remote Start Inoperative With Vehicle Failed To Start Message Using MyFord Mobile/FordPass – 2018 Ford EcoSport/Expedition/Explorer

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2018 Ford EcoSport

NHTSA ID Number: 10181934 Manufacturer Communication Number: SSM 49288   Summary Some 2018 EcoSport/Expedition/Explorer vehicles equipped with a telematics control unit (TCU) module may exhibit an inoperative remote start with a Vehicle Failed To Start message when using the Ford Pass mobile application. This message may be observed even if the vehicle has been driven immediately prior … Read more

APIM/TCU/GWM Diagnostics and Repairs – 2021 Ford F-150

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2021 Ford F-150

NHTSA ID Number: 10184628 Manufacturer Communication Number: SSM 49379   Summary Before attempting repairs for SYNC 4 system, Telematics Control Unit (TCU) or Gateway Module (GWM) concerns, dealers must complete workshop manual (WSM) diagnostics in section 415-00 for SYNC 4 or TCU concerns and 418-00 for GWM concerns. Do not attempt APIM, TCU or GWM reprogramming or … Read more

Telematics Control Unit (TCU) – Remote Start Inop With Vehicle Failed To Start Message Using MyFord Mobile/FordPass/Lincolnway App – 2012-2020 Ford & Lincoln

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2020 Lincoln Continental

NHTSA ID Number: 10176123 Manufacturer Communication Number: SSM 48858   Summary Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a ‘Vehicle Failed To Start’ message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford … Read more

Equipped With Telematics Control Unit (TCU) – Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns – 2020 Ford & Lincoln

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2020 Ford Mustang

NHTSA ID Number: 10179344 Manufacturer Communication Number: SSM 49085   Summary Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) … Read more

Vehicle Software Update Message – Service Tool Displays Factory Mode – 2018-2019 Ford & Lincoln

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2019 Ford Mustang

NHTSA ID Number: 10167210 Manufacturer Communication Number: SSM 48279   Summary Some 2018-2019 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit a persistent message in the Ford Pass/Lincoln Way mobile app advising, “Your vehicles software is being updated. Vehicle controls will be unavailable for about 10 minutes while this update takes place.” … Read more