Customer Satisfaction Program 20B21 – Cylinder Head Replacement – 2020 Ford Transit, F-150 & Police Interceptor Utility

2020 Ford F-150

NHTSA ID Number: 10180375 Manufacturer Communication Number: 20B21-S1   Summary Certain 2020 Model Year Transit vehicles with 3.5L engines and F-150 / Police Interceptor Utility vehicles with 3.3L engines – Cylinder Head Replacement   3 Affected Products Vehicles MAKE MODEL YEAR FORD EXPLORER POLICE INTERCEPT 2020 FORD F-150 2020 FORD TRANSIT 2020     September 17, 2020 … Read more

Customer Satisfaction Program 20B19 – Transmission Shift Hesitation – 2020 Ford Explorer

2020 Ford Explorer

NHTSA ID Number: 10174385 Manufacturer Communication Number: 20B19   Summary Some of the affected vehicles may be stuck in low gear after first staring the engine, the transmission may exhibit harsh shifting and hesitation. As a customer continues to drive, the vehicle may default to fourth gear. An illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes … Read more

Customer Satisfaction Program 20B15 – Engine Replacement – 2020 Ford F-250-F-550 & 2021 E-Series

2020 Ford F-250

NHTSA ID Number: 10174384 Manufacturer Communication Number: 20B15 Summary In some of the affected vehicles , a piston oil cooler bracket may have been damaged during engine assembly. A damaged piston oil cooler bracket may allow the piston oil cooler to detach. This can lead to low engine oil pressure and may result in intermittent engine noises … Read more

Customer Satisfaction Program 20B14 – Powertrain Control Module Update – 2020 Ford Escape Hybrid

2020 Ford Escape

NHTSA ID Number: 10176006 Manufacturer Communication Number: 20B14-S2   Summary Updated Technical Information for Power Steering Control Module (PSCM) reset after PCM reprogram. Unplugging the PSCM is no longer required as new FDRS service function is available. In some of the affected vehicles, the customer may experience limited powertrain acceleration and speed along with a “Stop Safely … Read more

Customer Satisfaction Program 20N04 – Steering Linkage Damper Extended Coverage – 2017-2019 Ford F-250/F-350 4×4 & F-450/F-550

2019 Ford F-Super Duty

NHTSA ID Number: 10237442 Manufacturer Communication Number: 20N04 S2 Summary Certain 2017-2019 MY F250/F350 and all F450/550 vehicles Steering Linage Damper replacement. Reason for this supplement: Updated program terms, includes new mobile service repair assessment and updated owner letters with revised program terms.   May 3, 2023 Customer Satisfaction Program 20N04 – Supplement #2 Certain 2017 through … Read more