Customer Satisfaction Program 20B14 – Powertrain Control Module Update – 2020 Ford Escape Hybrid

NHTSA ID Number: 10174383

Manufacturer Communication Number: 20B14

Summary

In some of the affected vehicles, the customer may experience limited powertrain acceleration and speed along with a Stop Safely Now message and a check engine light displayed in the instrument cluster. Diagnostic Trouble Codes (DTCs) P0340 and P1A0C may be present in the Powertrain Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting in incorrect synchronization and the inability of the engine to produce the requested torque.

 

1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD ESCAPE 2020

April 16, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD  Customer Satisfaction Program 20B14
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update

 

PROGRAM TERMS 

This program will be in effect through April 30, 2021.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Escape 2020 Louisville January 9, 2019 through February 27, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the customer may experience limited powertrain acceleration and speed along with a “Stop Safely Now” message and a check engine light displayed in the instrument cluster. Diagnostic Trouble Codes (DTC’s) P0340 and P1A0C may be present in the Powertrain Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting in incorrect synchronization and the inability of the engine to produce the requested torque.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to update the PCM using Ford Diagnostic and Repair System (FDRS). This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 27, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update

 

OASIS ACTIVATION

OASIS will be activated on April 16, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 16, 2020. Owner names and addresses will be available week of May 11, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20B14 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Update Powertrain Control Module using FDRS. 20B14B 0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.


ATTACHMENT III

CERTAIN 2020 MODEL YEAR ESCAPE FULL HYBRID ELECTRIC VEHICLE — POWERTRAIN CONTROL MODULE REPROGRAM

 

SERVICE PROCEDURE

Module Programming

NOTE:  Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming.  For DTCs generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE:  Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE:  If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.

2. Log into Ford Diagnosis and Repair System (FDRS).

NOTE:  Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run.  Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE:  Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen.  Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the PCM.

6. From the list on the RH side of the screen, select PCMPowertrain Control Module (PCM) Software Update.

7. Click RUN.  Follow all on-screen instructions carefully.

8. From the list on the RH side of the screen, select Self-Test and click RUN.

9. Click the Run Selected Tests button in the lower right.

10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.

11. Disconnect the battery charger from the 12V battery once the programming has completed.

NOTE:  Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy      which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.

 

Important Information for Module Programming

NOTE:  When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE:  A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC.  Launch FDRS.  The VCMII/VCMM icon should turn green in the bottom right corner of the screen.  If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu.  If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module        Installation (PMI).  Follow the on-screen prompts.  When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process.  Make sure all applicable steps are followed in order.


Customer Satisfaction Program 20B14
April 16, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10174383

https://static.nhtsa.gov/odi/tsbs/2020/MC-10174383-0001.pdf

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Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus
CarDAQ-M
VSI J2534 ECU Reprogrammer
Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 

 

 

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com


 

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Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

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