Customer Satisfaction Program 20N04 – Steering Linkage Damper Extended Coverage – 2017-2019 Ford F-250/F-350 4×4 & F-450/F-550

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NHTSA ID Number: 10237442

Manufacturer Communication Number: 20N04 S2

Summary

Certain 2017-2019 MY F250/F350 and all F450/550 vehicles Steering Linage Damper replacement.

Reason for this supplement: Updated program terms, includes new mobile service repair assessment and updated owner letters with revised program terms.

 


May 3, 2023

Customer Satisfaction Program 20N04 – Supplement #2
Certain 2017 through 2019 Model Year F250/350 4×4 and all F450/550 Vehicles
Steering Linkage Damper Replacement

 

REASON FOR THIS SUPPLEMENT

  • Program Terms: The time and mileage limits for this one-time repair are increasing to 10 years of service or 150,000 miles from the warranty start date. Part quantities are now available to fully support this program.
  • Included new Mobile Service Repair Assessment.
  • Updated Owner Letters with revised program terms.

 

PROGRAM TERMS

This program provides a no-cost, one-time repair (if needed) to the steering linkage damper for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.

This is a one-time repair program.

If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will last through December 31, 2024.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-250F-550 2017-2019 Kentucky Truck October 8, 2015 through November 3, 2019
F-250F-550 2017-2019 Ohio February 5, 2016 through November 13, 2019

US population of affected vehicles: 911,469. Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR

In some of the affected vehicles, customers may experience sustained steering wheel oscillation after hitting rough pavement or an expansion joint at speeds typically above 45 mph (72 Km/h).

 

SERVICE ACTION

If an affected vehicle exhibits this condition, dealers are to replace the steering linkage damper. This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Original owner Letters started mailing the week of May 11, 2020. Owners of vehicles not mailed in the original notifications began mailing the week of May 23, 2022. Owner letters advising customers of the revised program terms are expected to start mailing the week of May 8, 2023. Dealers should repair any affected vehicles that experience steering wheel oscillation, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

– Not Mobile Service Supported

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Vehicles with canceled warranties are not eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before May 31, 2023. This refund offer expires November 30, 2023.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost of the steering linkage damper and labor to install it. Additional parts and labor are not authorized for refund.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number  Description Order Quantity Claim Quantity
KC3Z-3E651-G Steering Linkage Damper 1 1

 


CERTAIN 2017 THROUGH 2019 MODEL YEAR F250/350 4X4 AND F450/550 VEHICLES — STEERING LINKAGE DAMPER EXTENDED COVERAGE

 

SERVICE PROCEDURE

NOTICE:  Suspension fasteners are critical parts that affect the performance of vital components and systems.  Failure of these fasteners may result in major service expense.  Use the same or equivalent parts if replacement is necessary.  Do not use a replacement part of lesser quality or substitute design.  Tighten all fasteners as specified in the WSM.

1.  If a customer reports steering oscillation, replace the steering linkage damper.  Please follow the Workshop Manual (WSM) procedures in Section 211-03.

NOTE:  If inspecting the steering drag link and tie rods, by design there will be 1-2 mm of vertical movement when pushing on or rotating the drag link and tie rod ends.  This movement is characteristic due to the internal spring design and parts should not be replaced for this normal condition.  Refer to the WSM procedures in Section 211-03 for additional information.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-250 SD 2017-2019
FORD F-350 SD 2017-2019
FORD F-450 SD 2017-2019
FORD F-550 2017-2019

 


1 Associated Document

Manufacturer Communications

May 3, 2023
Customer Satisfaction Program 20N04 – Supplement #2

https://www.nhtsa.gov/recalls?nhtsaId=10237442

MC-10237442-0001.pdf 556.04KB

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NHTSA ID Number: 10214130

Manufacturer Communication Number: 20N04-S1

Summary

Certain 2017 through 2019 Model Year F250/350 4×4 and all F450/550 Vehicles – Steering Linkage Damper Replacement. In some of the affected vehicles, customers may experience sustained steering wheel oscillation after hitting rough pavement or an expansion joint at speeds typically above 45 mph (72 Km/h).

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20N04 – Supplement #1
June 10, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10214130

MC-10214130-0001.pdf 403.736KB

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NHTSA ID Number: 10174720

Manufacturer Communication Number: 20N04

Summary

In some of the affected vehicles, customers may experience sustained steering wheel oscillation after hitting rough pavement or an expansion joint at speeds typically above 45 mph (72 Km/h).

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20N04
April 30, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10174720

MC-10174720-0001.pdf 288.862KB

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Last update on 2024-03-19 / Affiliate links / Images from Amazon Product Advertising API

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