2020 Ford F-150

Customer Satisfaction Program 20B21 – Cylinder Head Replacement – 2020 Ford Transit, F-150 & Police Interceptor Utility

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NHTSA ID Number: 10180375

Manufacturer Communication Number: 20B21-S1

 

Summary

Certain 2020 Model Year Transit vehicles with 3.5L engines and F-150 / Police Interceptor Utility vehicles with 3.3L engines – Cylinder Head Replacement

 

3 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayEXPLORER POLICE INTERCEPT2020
FORDeBayF-1502020
FORDeBayTRANSIT2020

 

 

September 17, 2020

TO: All U.S. FordeBay and LincolneBay Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility Vehicles with 3.3L Engines
Cylinder Head Replacement

 

REF:  NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21

Dated June 4, 2020

 

New! REASON FOR THIS SUPPLEMENT

  • Owner Notification Mailing Schedule: Owner letters were mailed beginning the week of August 24, 2020.
  • Part Requirements / Ordering Information: Parts are now available for in-stock and sold units. The SSSC will continue to order the proper parts for Dealers until further notice.

 

PROGRAM TERMS 

This program will be in effect through June 04, 2021. There is no mileage limit for this program.

 

EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of June 04, 2021 to encourage dealers and customers to have this service performed as soon as possible.

 

AFFECTED VEHICLES

VehicleModel YearAssembly PlantBuild Dates
Transit2020Kansas CityMarch 11, 2020 through March 19, 2020
F-1502020Kansas CityMarch 14, 2020 through March 19, 2020
F-1502020DearbornMarch 11, 2020 through March 18, 2020
Police Interceptor Utility2020ChicagoMarch 11, 2020 through March 17, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque, and a check engine/wrench light illuminated.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to confirm the repair requirements listed under Attachment II – Part Requirements / Ordering Information. Then, if applicable, replace the suspect cylinder head assembly(s) as directed in Attachment IV-Repair Table and per standard workshop manual procedures. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters were mailed beginning the week of August 24, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

New! ATTACHMENTS 

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Repair Table
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

OASIS ACTIVATION

OASIS was activated on April 24, 2020.

 

New! FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 24, 2020. Owner names and addresses will be available by September 18, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for non-commercial and non-fleet vehicles for up to two days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental days is required from the SSSC via the SSSC Web Contact Site.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – FordeBay & LincolneBay Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • FordeBay vehicles – 5 years or 60,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (20B21) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

LABOR ALLOWANCES
Note: Repair is VIN specific. Refer to Attachment IV – Repair Table to determine proper repair.

VehicleDescriptionLabor OperationLabor Time
Transit 3.5LReplace Left-Hand Cylinder Head AssemblyMT20B21BUp to 12.6 Hours
Replace Right-Hand Cylinder Head AssemblyMT20B21CUp to 12.7 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head AssembliesMT20B21DUp to 14.5 Hours
F150 3.3LReplace Left-Hand Cylinder Head Assembly20B21F11.6 Hours
Replace Right-Hand Cylinder Head Assembly20B21G11.7 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head Assemblies20B21H13.5 Hours
Police Interceptor Utility 3.3LReplace Left-Hand Cylinder Head AssemblyMT20B21JUp to 11.9 Hours
Replace Right-Hand Cylinder Head AssemblyMT20B21KUp to 11.8 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head AssembliesMT20B21LUp to 14.4 Hours

 

New! PART REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:

To place an order for a cylinder head assembly and respective parts, please submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Part Number  DescriptionOrder QuantityClaim Quantity
Parts are now available for in-stock and sold units. The SSSC will continue to order the proper parts for Dealers until further notice.     

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

Order the parts below through normal order processing channels:

DescriptionOrder QuantityClaim QuantityPart Number
Tappets – Select Specific Part(s) Based on

Measurements

As NeededAT4Z-6500-**
Engine oil (6.0qt/5.68L per vehicle, 12qt/pkg.)16XO-5W50-QGT Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Yellow Prediluted Antifreeze/Coolant2Up to 2 GallonsVC-13DL-G
Motorcraft® Silicone Gasket Remover (or equivalent)Claim as Misc. OTHERZC-30-A Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Metal Surface Prep Wipes (or equivalent- 2 req.)ZC-31-B Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Engine Shampoo and Degreaser (or equivalent)ZC-20eBay
Motorcraft® Metal Brake Parts Cleaner (or equivalent)PM-4-A Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
PM-4-B Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® High Performance Engine RTV Silicone (or equivalent)TA-357 Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft silicone gasket and sealant (or equivalent)TA-30 Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Flange Sealant (or equivalent)CU7Z-19B508-A

 

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from FordeBay Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2020 MODEL YEAR TRANSIT VEHICLES WITH 3.5L ENGINES AND F150/POLICE INTERCEPTOR UTILITY VEHICLES WITH 3.3L ENGINES — CYLINDER HEAD REPLACEMENT

 

SERVICE PROCEDURE

Verify Repair Action Based on VIN

IMPORTANT: DUE TO PART SUPPLY, RESTRICTED ORDERING IS IN PLACE. BEFORE ORDERING PARTS AND STARTING THE REPAIR THE FOLLOWING REQUIREMENTS MUST BE MET AT THIS TIME:

– Vehicle is sold and customer owned
– Customer has reported misfires and/or engine runs rough.

1. Refer to Attachment IV – Repair Table to determine the correct action and parts necessary. To search for a Vehicle Identification Number (VIN), click the search icon in the upper left corner of the Attachment IV, then type the VIN into the search field. See Figure 1.

2. Is the VIN listed?

– No – This program does not apply to this vehicle.

– Yes – Proceed to Step 3.

3. To place an order for a cylinder head assembly and respective parts, please submit a VIN-specific Part Order contact via the SSSC Web Contact Site. The SSSC will order the proper parts for Dealers until further notice.

4. Remove suspect cylinder head(s) based off direction from Attachment IV-Repair Table. Please follow Workshop Manual (WSM), procedure in Section 303-01C.

NOTE: Tappet measurement and selection is mandatory for all cylinder head replacements. Please follow the WSM procedure in Section 303-01 Valve Clearance Adjustment.

NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign material, including any material created while cleaning gasket surfaces, that enters the oil passages, coolant passages or the oil pan, can cause engine failure.

ATTACHMENT IV

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

REPAIR TABLE

Use the following chart, arranged by VIN, to identify which cylinder head(s) require replacement:

 

To search for a VIN: 

  • Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
  • Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Engine Vehicle Repair Action
1FTEW1EB0LFB737173.3LF150BOTH LH/RH Cylinder Heads
1FTMF1CB1LKE115503.3LF150BOTH LH/RH Cylinder Heads
1FTMF1CB8LKE100413.3LF150BOTH LH/RH Cylinder Heads
1FTEW1CB3LKE116353.3LF150LH Cylinder Head
1FTEW1CB6LKE253973.3LF150LH Cylinder Head
1FTEW1EB0LFB572603.3LF150LH Cylinder Head
1FTEW1EB2LFB708353.3LF150LH Cylinder Head
1FTEX1CB0LKE136773.3LF150LH Cylinder Head
1FTEX1CB1LKE136243.3LF150LH Cylinder Head
1FTEX1CB1LKE234253.3LF150LH Cylinder Head
1FTEX1CB2LFB630753.3LF150LH Cylinder Head
1FTEX1CB4LFB847983.3LF150LH Cylinder Head
1FTEX1CB6LKE102513.3LF150LH Cylinder Head
1FTEX1CB6LKE261093.3LF150LH Cylinder Head
1FTEX1CB7LFB842763.3LF150LH Cylinder Head
1FTEX1CB7LKE098703.3LF150LH Cylinder Head
1FTEX1CB9LKE136623.3LF150LH Cylinder Head
1FTEX1CBXLKE136543.3LF150LH Cylinder Head
1FTEX1EB0LFB692613.3LF150LH Cylinder Head
1FTEX1EB0LKE109063.3LF150LH Cylinder Head
1FTMF1CB0LKE223003.3LF150LH Cylinder Head
1FTMF1CB0LKE262963.3LF150LH Cylinder Head
1FTMF1CB3LFB713143.3LF150LH Cylinder Head
1FTMF1CB4LKE023113.3LF150LH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTMF1CB6LKE087253.3LF150LH Cylinder Head
1FTMF1CB7LKE243663.3LF150LH Cylinder Head
1FTMF1CB8LKE038823.3LF150LH Cylinder Head
1FTMF1CB8LKE232093.3LF150LH Cylinder Head
1FTMF1CB9LKE017673.3LF150LH Cylinder Head
1FTMF1CB9LKE254233.3LF150LH Cylinder Head
1FTMF1CBXLKE075453.3LF150LH Cylinder Head
1FTMF1CBXLKE148523.3LF150LH Cylinder Head
1FTMF1CBXLKE231013.3LF150LH Cylinder Head
1FTMF1EB2LKE099793.3LF150LH Cylinder Head
1FTEW1CB4LKE162593.3LF150RH Cylinder Head
1FTEW1CB7LFB630743.3LF150RH Cylinder Head
1FTEW1CBXLKE116333.3LF150RH Cylinder Head
1FTEW1CBXLKE240093.3LF150RH Cylinder Head
1FTEW1EB2LFB699923.3LF150RH Cylinder Head
1FTEW1EB3LFB585643.3LF150RH Cylinder Head
1FTEW1EB5LFB725803.3LF150RH Cylinder Head
1FTEW1EB5LKE169013.3LF150RH Cylinder Head
1FTEX1CB0LKE136633.3LF150RH Cylinder Head
1FTEX1CB2LKE102773.3LF150RH Cylinder Head
1FTEX1CB3LFB614023.3LF150RH Cylinder Head
1FTEX1CB3LKE136423.3LF150RH Cylinder Head
1FTEX1CB4LKE093733.3LF150RH Cylinder Head
1FTEX1CB5LFB752703.3LF150RH Cylinder Head
1FTEX1CB6LKE136353.3LF150RH Cylinder Head
1FTEX1CB7LKE105343.3LF150RH Cylinder Head
1FTEX1CB9LKE136593.3LF150RH Cylinder Head
1FTEX1CBXLKE093763.3LF150RH Cylinder Head
1FTEX1EB0LKE108903.3LF150RH Cylinder Head
1FTEX1EB5LKE126213.3LF150RH Cylinder Head
1FTEX1EB7LFB692563.3LF150RH Cylinder Head
1FTMF1CB0LKD985333.3LF150RH Cylinder Head
1FTMF1CB0LKE106643.3LF150RH Cylinder Head
1FTMF1CB1LKE096053.3LF150RH Cylinder Head
1FTMF1CB1LKE226453.3LF150RH Cylinder Head
1FTMF1CB2LKE101503.3LF150RH Cylinder Head
1FTMF1CB2LKE251963.3LF150RH Cylinder Head
1FTMF1CB3LKE092483.3LF150RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTMF1CB4LKE099683.3LF150RH Cylinder Head
1FTMF1CB5LKE112133.3LF150RH Cylinder Head
1FTMF1CB5LKE243653.3LF150RH Cylinder Head
1FTMF1CB7LKE095303.3LF150RH Cylinder Head
1FTMF1CB7LKE099783.3LF150RH Cylinder Head
1FTMF1CB7LKE111473.3LF150RH Cylinder Head
1FTMF1CB7LKE169803.3LF150RH Cylinder Head
1FTMF1CB9LKE144993.3LF150RH Cylinder Head
1FTMF1CB9LKE210473.3LF150RH Cylinder Head
1FTMF1CB9LKE239773.3LF150RH Cylinder Head
1FTMF1CBXLFB697683.3LF150RH Cylinder Head
1FM5K8AB1LGB841443.3LPolice UtilityBOTH LH/RH Cylinder Heads
1FM5K8AB2LGB844753.3LPolice UtilityLH Cylinder Head
1FM5K8AB3LGB433983.3LPolice UtilityLH Cylinder Head
1FM5K8AB6LGB843343.3LPolice UtilityLH Cylinder Head
1FM5K8AB7LGB849563.3LPolice UtilityLH Cylinder Head
1FM5K8AB7LGC008643.3LPolice UtilityLH Cylinder Head
1FM5K8AB8LGB851283.3LPolice UtilityLH Cylinder Head
1FM5K8AB8LGB861033.3LPolice UtilityLH Cylinder Head
1FM5K8AB9LGC015943.3LPolice UtilityLH Cylinder Head
1FM5K8ABXLGB433963.3LPolice UtilityLH Cylinder Head
1FM5K8ABXLGB657543.3LPolice UtilityLH Cylinder Head
1FM5K8ABXLGB845293.3LPolice UtilityLH Cylinder Head
1FM5K8ABXLGB856503.3LPolice UtilityLH Cylinder Head
1FM5K8ABXLGC130603.3LPolice UtilityLH Cylinder Head
1FM5K8AW5LGC143453.3LPolice UtilityLH Cylinder Head
1FM5K8AW6LGC140773.3LPolice UtilityLH Cylinder Head
1FM5K8AB0LGB842473.3LPolice UtilityRH Cylinder Head
1FM5K8AB0LGC016143.3LPolice UtilityRH Cylinder Head
1FM5K8AB1LGB846593.3LPolice UtilityRH Cylinder Head
1FM5K8AB2LGB839113.3LPolice UtilityRH Cylinder Head
1FM5K8AB2LGB849623.3LPolice UtilityRH Cylinder Head
1FM5K8AB3LGB851793.3LPolice UtilityRH Cylinder Head
1FM5K8AB4LGB233543.3LPolice UtilityRH Cylinder Head
1FM5K8AB7LGB855113.3LPolice UtilityRH Cylinder Head
1FM5K8AB9LGB852213.3LPolice UtilityRH Cylinder Head
1FBAX2C84LKA591883.5LTransitBOTH LH/RH Cylinder Heads
1FBAX9C83LKA574873.5LTransitBOTH LH/RH Cylinder Heads

 

VIN Engine Vehicle Repair Action
1FMZK1Y86LKA697483.5LTransitBOTH LH/RH Cylinder Heads
1FMZK1Y8XLKA711463.5LTransitBOTH LH/RH Cylinder Heads
1FTBR1C89LKA686523.5LTransitBOTH LH/RH Cylinder Heads
1FTBR1C8XLKA594263.5LTransitBOTH LH/RH Cylinder Heads
1FTBR1Y86LKA713723.5LTransitBOTH LH/RH Cylinder Heads
1FTBR1Y8XLKA702393.5LTransitBOTH LH/RH Cylinder Heads
1FTBR2C88LKA583763.5LTransitBOTH LH/RH Cylinder Heads
1FTBW3X85LKA667043.5LTransitBOTH LH/RH Cylinder Heads
1FTYE1Y83LKA660683.5LTransitBOTH LH/RH Cylinder Heads
1FBAX2C80LKA591553.5LTransitLH Cylinder Head
1FBAX2C82LKA603693.5LTransitLH Cylinder Head
1FBAX2C82LKA640203.5LTransitLH Cylinder Head
1FBAX2C83LKA580503.5LTransitLH Cylinder Head
1FBAX2C85LKA603793.5LTransitLH Cylinder Head
1FBAX2C86LKA580433.5LTransitLH Cylinder Head
1FBAX2C86LKA640193.5LTransitLH Cylinder Head
1FBAX2C88LKA583663.5LTransitLH Cylinder Head
1FBAX2C8XLKA585943.5LTransitLH Cylinder Head
1FBAX2C8XLKA602503.5LTransitLH Cylinder Head
1FBAX2Y80LKA595533.5LTransitLH Cylinder Head
1FBAX2Y80LKA599563.5LTransitLH Cylinder Head
1FBAX2Y80LKA711983.5LTransitLH Cylinder Head
1FBAX2Y81LKA638543.5LTransitLH Cylinder Head
1FBAX2Y81LKA652503.5LTransitLH Cylinder Head
1FBAX2Y82LKA612103.5LTransitLH Cylinder Head
1FBAX2Y83LKA602133.5LTransitLH Cylinder Head
1FBAX2Y86LKA638483.5LTransitLH Cylinder Head
1FBAX2Y89LKA616083.5LTransitLH Cylinder Head
1FDBR5P8XLKA645743.5LTransitLH Cylinder Head
1FDBW5P84LKA645943.5LTransitLH Cylinder Head
1FMZK1Y87LKA614813.5LTransitLH Cylinder Head
1FMZK1Y88LKA631883.5LTransitLH Cylinder Head
1FMZK1Y89LKA697443.5LTransitLH Cylinder Head
1FMZK2C8XLKA572443.5LTransitLH Cylinder Head
1FMZK2C8XLKA573903.5LTransitLH Cylinder Head
1FTBR1C80LKA623213.5LTransitLH Cylinder Head
1FTBR1C81LKA587463.5LTransitLH Cylinder Head
1FTBR1C81LKA588303.5LTransitLH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1C81LKA593773.5LTransitLH Cylinder Head
1FTBR1C81LKA607863.5LTransitLH Cylinder Head
1FTBR1C83LKA587473.5LTransitLH Cylinder Head
1FTBR1C83LKA601433.5LTransitLH Cylinder Head
1FTBR1C85LKA569353.5LTransitLH Cylinder Head
1FTBR1C85LKA586193.5LTransitLH Cylinder Head
1FTBR1C86LKA124603.5LTransitLH Cylinder Head
1FTBR1C86LKA601053.5LTransitLH Cylinder Head
1FTBR1C86LKA624223.5LTransitLH Cylinder Head
1FTBR1C87LKA581193.5LTransitLH Cylinder Head
1FTBR1C87LKA618453.5LTransitLH Cylinder Head
1FTBR1C87LKA686033.5LTransitLH Cylinder Head
1FTBR1C88LKA569453.5LTransitLH Cylinder Head
1FTBR1C88LKA575623.5LTransitLH Cylinder Head
1FTBR1C88LKA576093.5LTransitLH Cylinder Head
1FTBR1C88LKA620963.5LTransitLH Cylinder Head
1FTBR1C89LKA586103.5LTransitLH Cylinder Head
1FTBR1C89LKA588033.5LTransitLH Cylinder Head
1FTBR1C89LKA609723.5LTransitLH Cylinder Head
1FTBR1C89LKA681513.5LTransitLH Cylinder Head
1FTBR1V89LKA111063.5LTransitLH Cylinder Head
1FTBR1X83LKA568463.5LTransitLH Cylinder Head
1FTBR1X84LKA561923.5LTransitLH Cylinder Head
1FTBR1X84LKA568413.5LTransitLH Cylinder Head
1FTBR1X85LKA567833.5LTransitLH Cylinder Head
1FTBR1X87LKA567223.5LTransitLH Cylinder Head
1FTBR1X88LKA567933.5LTransitLH Cylinder Head
1FTBR1X89LKA562673.5LTransitLH Cylinder Head
1FTBR1X89LKA568043.5LTransitLH Cylinder Head
1FTBR1X8XLKA571053.5LTransitLH Cylinder Head
1FTBR1Y80LKA651773.5LTransitLH Cylinder Head
1FTBR1Y80LKA709283.5LTransitLH Cylinder Head
1FTBR1Y80LKA712683.5LTransitLH Cylinder Head
1FTBR1Y81LKA694643.5LTransitLH Cylinder Head
1FTBR1Y81LKA702603.5LTransitLH Cylinder Head
1FTBR1Y82LKA697163.5LTransitLH Cylinder Head
1FTBR1Y82LKA704933.5LTransitLH Cylinder Head
1FTBR1Y83LKA697083.5LTransitLH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1Y83LKA702613.5LTransitLH Cylinder Head
1FTBR1Y83LKA713143.5LTransitLH Cylinder Head
1FTBR1Y84LKA612003.5LTransitLH Cylinder Head
1FTBR1Y84LKA634473.5LTransitLH Cylinder Head
1FTBR1Y84LKA694573.5LTransitLH Cylinder Head
1FTBR1Y84LKA706423.5LTransitLH Cylinder Head
1FTBR1Y84LKA710463.5LTransitLH Cylinder Head
1FTBR1Y84LKA712423.5LTransitLH Cylinder Head
1FTBR1Y84LKA738333.5LTransitLH Cylinder Head
1FTBR1Y85LKA614953.5LTransitLH Cylinder Head
1FTBR1Y85LKA694523.5LTransitLH Cylinder Head
1FTBR1Y85LKA712653.5LTransitLH Cylinder Head
1FTBR1Y85LKA713943.5LTransitLH Cylinder Head
1FTBR1Y86LKA693463.5LTransitLH Cylinder Head
1FTBR1Y86LKA697183.5LTransitLH Cylinder Head
1FTBR1Y87LKA712213.5LTransitLH Cylinder Head
1FTBR1Y88LKA710173.5LTransitLH Cylinder Head
1FTBR1Y88LKA713733.5LTransitLH Cylinder Head
1FTBR1Y89LKA599133.5LTransitLH Cylinder Head
1FTBR1Y89LKA694993.5LTransitLH Cylinder Head
1FTBR1Y8XLKA695753.5LTransitLH Cylinder Head
1FTBR1Y8XLKA696113.5LTransitLH Cylinder Head
1FTBR2C85LKA674553.5LTransitLH Cylinder Head
1FTBR2C86LKA583273.5LTransitLH Cylinder Head
1FTBR2C86LKA589913.5LTransitLH Cylinder Head
1FTBR2C87LKA062363.5LTransitLH Cylinder Head
1FTBR2Y89LKA715033.5LTransitLH Cylinder Head
1FTBR3X82LKA559913.5LTransitLH Cylinder Head
1FTBR3X83LKA558543.5LTransitLH Cylinder Head
1FTBR3X83LKA560793.5LTransitLH Cylinder Head
1FTBR3X84LKA555693.5LTransitLH Cylinder Head
1FTBR3X85LKA560663.5LTransitLH Cylinder Head
1FTBR3X85LKA569563.5LTransitLH Cylinder Head
1FTBR3X88LKA559773.5LTransitLH Cylinder Head
1FTBR3X89LKA557283.5LTransitLH Cylinder Head
1FTBR3X89LKA559693.5LTransitLH Cylinder Head
1FTBR3X89LKA560683.5LTransitLH Cylinder Head
1FTBR3X8XLKA555893.5LTransitLH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR3X8XLKA557543.5LTransitLH Cylinder Head
1FTBW1Y82LKA646853.5LTransitLH Cylinder Head
1FTBW3X85LKA651503.5LTransitLH Cylinder Head
1FTBW3X85LKA656513.5LTransitLH Cylinder Head
1FTBW3X86LKA668253.5LTransitLH Cylinder Head
1FTBW3X89LKA634963.5LTransitLH Cylinder Head
1FTBW3X8XLKA633933.5LTransitLH Cylinder Head
1FTRS4X8XLKA579653.5LTransitLH Cylinder Head
1FTYE1C84LKA631543.5LTransitLH Cylinder Head
1FTYE1C84LKA635743.5LTransitLH Cylinder Head
1FTYE1Y84LKA700333.5LTransitLH Cylinder Head
1FTYE1Y84LKA703863.5LTransitLH Cylinder Head
1FTYE1Y85LKA636253.5LTransitLH Cylinder Head
1FTYE1Y85LKA703473.5LTransitLH Cylinder Head
1FTYE1Y85LKA703783.5LTransitLH Cylinder Head
1FTYE1Y88LKA703743.5LTransitLH Cylinder Head
1FTYE1Y89LKA700613.5LTransitLH Cylinder Head
1FTYE2C86LKA631283.5LTransitLH Cylinder Head
1FTYE2C88LKA680103.5LTransitLH Cylinder Head
1FTYE2C8XLKA666773.5LTransitLH Cylinder Head
1FTYE2Y81LKA053103.5LTransitLH Cylinder Head
1FTYE2Y83LKA700933.5LTransitLH Cylinder Head
1FTYE2Y84LKA675093.5LTransitLH Cylinder Head
1FTYE2Y85LKA053573.5LTransitLH Cylinder Head
1FTYE2Y87LKA053613.5LTransitLH Cylinder Head
1FBAX2C80LKA591383.5LTransitRH Cylinder Head
1FBAX2C81LKA598583.5LTransitRH Cylinder Head
1FBAX2C82LKA610843.5LTransitRH Cylinder Head
1FBAX2C82LKA613133.5LTransitRH Cylinder Head
1FBAX2C85LKA605613.5LTransitRH Cylinder Head
1FBAX2C86LKA611703.5LTransitRH Cylinder Head
1FBAX2C86LKA613803.5LTransitRH Cylinder Head
1FBAX2C89LKA129203.5LTransitRH Cylinder Head
1FBAX2Y80LKA638283.5LTransitRH Cylinder Head
1FBAX2Y86LKA670123.5LTransitRH Cylinder Head
1FBAX2Y87LKA638743.5LTransitRH Cylinder Head
1FBAX2Y89LKA638613.5LTransitRH Cylinder Head
1FBAX2Y8XLKA605953.5LTransitRH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FBAX2Y8XLKA614723.5LTransitRH Cylinder Head
1FBAX2Y8XLKA632403.5LTransitRH Cylinder Head
1FBAX9Y81LKA692093.5LTransitRH Cylinder Head
1FDAX2C87LKA640223.5LTransitRH Cylinder Head
1FDBF6P84LKA642623.5LTransitRH Cylinder Head
1FDBR5P84LKA646043.5LTransitRH Cylinder Head
1FDDR5P86LKA633483.5LTransitRH Cylinder Head
1FMZK2C82LKA639923.5LTransitRH Cylinder Head
1FMZK2Y84LKA554033.5LTransitRH Cylinder Head
1FTBR1C80LKA639543.5LTransitRH Cylinder Head
1FTBR1C81LKA584413.5LTransitRH Cylinder Head
1FTBR1C82LKA569113.5LTransitRH Cylinder Head
1FTBR1C82LKA590783.5LTransitRH Cylinder Head
1FTBR1C83LKA569513.5LTransitRH Cylinder Head
1FTBR1C83LKA574533.5LTransitRH Cylinder Head
1FTBR1C83LKA584393.5LTransitRH Cylinder Head
1FTBR1C83LKA623763.5LTransitRH Cylinder Head
1FTBR1C84LKA579153.5LTransitRH Cylinder Head
1FTBR1C84LKA618523.5LTransitRH Cylinder Head
1FTBR1C85LKA578433.5LTransitRH Cylinder Head
1FTBR1C85LKA581493.5LTransitRH Cylinder Head
1FTBR1C85LKA588803.5LTransitRH Cylinder Head
1FTBR1C85LKA619903.5LTransitRH Cylinder Head
1FTBR1C85LKA622343.5LTransitRH Cylinder Head
1FTBR1C86LKA590973.5LTransitRH Cylinder Head
1FTBR1C86LKA607663.5LTransitRH Cylinder Head
1FTBR1C87LKA609543.5LTransitRH Cylinder Head
1FTBR1C87LKA623333.5LTransitRH Cylinder Head
1FTBR1C88LKA584223.5LTransitRH Cylinder Head
1FTBR1C89LKA619273.5LTransitRH Cylinder Head
1FTBR1C89LKA619613.5LTransitRH Cylinder Head
1FTBR1C8XLKA585043.5LTransitRH Cylinder Head
1FTBR1C8XLKA601243.5LTransitRH Cylinder Head
1FTBR1C8XLKA619533.5LTransitRH Cylinder Head
1FTBR1C8XLKA622453.5LTransitRH Cylinder Head
1FTBR1C8XLKA630073.5LTransitRH Cylinder Head
1FTBR1C8XLKA640583.5LTransitRH Cylinder Head
1FTBR1C8XLKA640613.5LTransitRH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1D88LKA167213.5LTransitRH Cylinder Head
1FTBR1V82LKA115003.5LTransitRH Cylinder Head
1FTBR1V84LKA082743.5LTransitRH Cylinder Head
1FTBR1X80LKA567723.5LTransitRH Cylinder Head
1FTBR1X81LKA567473.5LTransitRH Cylinder Head
1FTBR1X81LKA568283.5LTransitRH Cylinder Head
1FTBR1X83LKA568153.5LTransitRH Cylinder Head
1FTBR1X85LKA567213.5LTransitRH Cylinder Head
1FTBR1X86LKA567583.5LTransitRH Cylinder Head
1FTBR1X86LKA568423.5LTransitRH Cylinder Head
1FTBR1X86LKA669513.5LTransitRH Cylinder Head
1FTBR1X87LKA568203.5LTransitRH Cylinder Head
1FTBR1X87LKA603033.5LTransitRH Cylinder Head
1FTBR1X88LKA568093.5LTransitRH Cylinder Head
1FTBR1X89LKA562533.5LTransitRH Cylinder Head
1FTBR1X89LKA567233.5LTransitRH Cylinder Head
1FTBR1X89LKA568493.5LTransitRH Cylinder Head
1FTBR1Y80LKA705393.5LTransitRH Cylinder Head
1FTBR1Y81LKA695003.5LTransitRH Cylinder Head
1FTBR1Y83LKA706163.5LTransitRH Cylinder Head
1FTBR1Y83LKA712163.5LTransitRH Cylinder Head
1FTBR1Y83LKA713933.5LTransitRH Cylinder Head
1FTBR1Y84LKA692503.5LTransitRH Cylinder Head
1FTBR1Y84LKA711923.5LTransitRH Cylinder Head
1FTBR1Y84LKA714353.5LTransitRH Cylinder Head
1FTBR1Y85LKA692563.5LTransitRH Cylinder Head
1FTBR1Y85LKA693063.5LTransitRH Cylinder Head
1FTBR1Y85LKA711223.5LTransitRH Cylinder Head
1FTBR1Y85LKA712173.5LTransitRH Cylinder Head
1FTBR1Y85LKA713463.5LTransitRH Cylinder Head
1FTBR1Y87LKA569933.5LTransitRH Cylinder Head
1FTBR1Y87LKA692913.5LTransitRH Cylinder Head
1FTBR1Y87LKA693103.5LTransitRH Cylinder Head
1FTBR1Y88LKA696723.5LTransitRH Cylinder Head
1FTBR1Y88LKA709043.5LTransitRH Cylinder Head
1FTBR1Y88LKA713393.5LTransitRH Cylinder Head
1FTBR1Y88LKA714063.5LTransitRH Cylinder Head
1FTBR1Y89LKA712983.5LTransitRH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1Y8XLKA694803.5LTransitRH Cylinder Head
1FTBR1Y8XLKA695583.5LTransitRH Cylinder Head
1FTBR1Y8XLKA706283.5LTransitRH Cylinder Head
1FTBR2C80LKA583383.5LTransitRH Cylinder Head
1FTBR2C85LKA139763.5LTransitRH Cylinder Head
1FTBR2C88LKA582333.5LTransitRH Cylinder Head
1FTBR2C8XLKA575673.5LTransitRH Cylinder Head
1FTBR2D81LKA154023.5LTransitRH Cylinder Head
1FTBR2X89LKA647153.5LTransitRH Cylinder Head
1FTBR2Y8XLKA692433.5LTransitRH Cylinder Head
1FTBR3X80LKA558443.5LTransitRH Cylinder Head
1FTBR3X81LKA557103.5LTransitRH Cylinder Head
1FTBR3X81LKA561143.5LTransitRH Cylinder Head
1FTBR3X81LKA569233.5LTransitRH Cylinder Head
1FTBR3X82LKA559433.5LTransitRH Cylinder Head
1FTBR3X83LKA559043.5LTransitRH Cylinder Head
1FTBR3X83LKA569863.5LTransitRH Cylinder Head
1FTBR3X84LKA558463.5LTransitRH Cylinder Head
1FTBR3X86LKA557523.5LTransitRH Cylinder Head
1FTBR3X86LKA561393.5LTransitRH Cylinder Head
1FTBR3X87LKA569603.5LTransitRH Cylinder Head
1FTBR3X88LKA558173.5LTransitRH Cylinder Head
1FTBR3X88LKA559153.5LTransitRH Cylinder Head
1FTBR3X88LKA559463.5LTransitRH Cylinder Head
1FTBR3X89LKA560993.5LTransitRH Cylinder Head
1FTBR3X8XLKA559163.5LTransitRH Cylinder Head
1FTBR3X8XLKA560633.5LTransitRH Cylinder Head
1FTBW1Y81LKA698003.5LTransitRH Cylinder Head
1FTBW3X80LKA668363.5LTransitRH Cylinder Head
1FTBW3X81LKA637353.5LTransitRH Cylinder Head
1FTBW3X81LKA656323.5LTransitRH Cylinder Head
1FTBW3X81LKA668283.5LTransitRH Cylinder Head
1FTBW3X82LKA668373.5LTransitRH Cylinder Head
1FTBW3X83LKA579533.5LTransitRH Cylinder Head
1FTBW3X84LKA634853.5LTransitRH Cylinder Head
1FTBW3X85LKA634773.5LTransitRH Cylinder Head
1FTBW3X85LKA657463.5LTransitRH Cylinder Head
1FTBW3X85LKA668023.5LTransitRH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBW3X87LKA657473.5LTransitRH Cylinder Head
1FTBW3X89LKA657823.5LTransitRH Cylinder Head
1FTBW3X89LKA658153.5LTransitRH Cylinder Head
1FTBW3X89LKA666873.5LTransitRH Cylinder Head
1FTBW9C82LKA585053.5LTransitRH Cylinder Head
1FTLR1Y84LKA704043.5LTransitRH Cylinder Head
1FTYE1C80LKA593613.5LTransitRH Cylinder Head
1FTYE1C86LKA631553.5LTransitRH Cylinder Head
1FTYE1C88LKA593343.5LTransitRH Cylinder Head
1FTYE1C89LKA651743.5LTransitRH Cylinder Head
1FTYE1Y80LKA702723.5LTransitRH Cylinder Head
1FTYE1Y81LKA654053.5LTransitRH Cylinder Head
1FTYE1Y82LKA711813.5LTransitRH Cylinder Head
1FTYE1Y82LKA712143.5LTransitRH Cylinder Head
1FTYE1Y88LKA633273.5LTransitRH Cylinder Head
1FTYE1Y88LKA714613.5LTransitRH Cylinder Head
1FTYE1Y89LKA633703.5LTransitRH Cylinder Head
1FTYE1Y89LKA714703.5LTransitRH Cylinder Head
1FTYE1Y8XLKA706213.5LTransitRH Cylinder Head
1FTYE1Y8XLKA710563.5LTransitRH Cylinder Head
1FTYE2Y80LKA632773.5LTransitRH Cylinder Head
1FTYE2Y82LKA700983.5LTransitRH Cylinder Head

 

April 24, 2020

SUBJECT:     NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Customer Satisfaction Program 20B21
Certain 2020 Model Transit vehicles with 3.5L Engines and F150/ Police Interceptor Utility vehicles with 3.3L Engines
Cylinder Head Replacement

 

AFFECTED VEHICLES

VehicleModel YearAssembly PlantBuild Dates
Transit2020Kansas CityMarch 11, 2020 through March 19, 2020
F-1502020Kansas CityMarch 14, 2020 through March 19, 2020
F-1502020DearbornMarch 11, 2020 through March 18, 2020
Police Interceptor Utility2020ChicagoMarch 11, 2020 through March 17, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque and a check engine/wrench light illuminated.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this customer satisfaction program. A complete Dealer Bulletin will be provided to dealers by May 29, 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this customer satisfaction program.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a program.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

 

Sincerely,

David J. Johnson

 

NHTSA ID Number: 10174386

Manufacturer Communication Number: 20B21-A

 

Summary

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque and a check engine/wrench light illuminated.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21 – Advance Notice
April 24, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10174386

MC-10174386-0001.pdf 349.064KB

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NHTSA ID Number: 10176846

Manufacturer Communication Number: 20B21

 

Summary

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque, and a check engine/wrench light illuminated.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21

https://www.nhtsa.gov/recalls?nhtsaId=10176846

MC-10176846-0001.pdf 518.554KB

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1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21 – Supplement #1
September 17, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10180375

MC-10180375-0001.pdf 750.393KB

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