Customer Satisfaction Program 20B21 – Cylinder Head Replacement – 2020 Ford Transit, F-150 & Police Interceptor Utility

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NHTSA ID Number: 10180375

Manufacturer Communication Number: 20B21-S1

 

Summary

Certain 2020 Model Year Transit vehicles with 3.5L engines and F-150 / Police Interceptor Utility vehicles with 3.3L engines – Cylinder Head Replacement

 

3 Affected Products

Vehicles

MAKE MODEL YEAR
FORD EXPLORER POLICE INTERCEPT 2020
FORD F-150 2020
FORD TRANSIT 2020

 

 


September 17, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility Vehicles with 3.3L Engines
Cylinder Head Replacement

 

REF:  NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21

Dated June 4, 2020

 

New! REASON FOR THIS SUPPLEMENT

  • Owner Notification Mailing Schedule: Owner letters were mailed beginning the week of August 24, 2020.
  • Part Requirements / Ordering Information: Parts are now available for in-stock and sold units. The SSSC will continue to order the proper parts for Dealers until further notice.

 

PROGRAM TERMS 

This program will be in effect through June 04, 2021. There is no mileage limit for this program.

 

EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of June 04, 2021 to encourage dealers and customers to have this service performed as soon as possible.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2020 Kansas City March 11, 2020 through March 19, 2020
F-150 2020 Kansas City March 14, 2020 through March 19, 2020
F-150 2020 Dearborn March 11, 2020 through March 18, 2020
Police Interceptor Utility 2020 Chicago March 11, 2020 through March 17, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque, and a check engine/wrench light illuminated.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to confirm the repair requirements listed under Attachment II – Part Requirements / Ordering Information. Then, if applicable, replace the suspect cylinder head assembly(s) as directed in Attachment IV-Repair Table and per standard workshop manual procedures. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters were mailed beginning the week of August 24, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

New! ATTACHMENTS 

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Repair Table
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

OASIS ACTIVATION

OASIS was activated on April 24, 2020.

 

New! FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 24, 2020. Owner names and addresses will be available by September 18, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for non-commercial and non-fleet vehicles for up to two days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental days is required from the SSSC via the SSSC Web Contact Site.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 5 years or 60,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (20B21) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21 – Supplement #1
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

LABOR ALLOWANCES
Note: Repair is VIN specific. Refer to Attachment IV – Repair Table to determine proper repair.

Vehicle Description Labor Operation Labor Time
Transit 3.5L Replace Left-Hand Cylinder Head Assembly MT20B21B Up to 12.6 Hours
Replace Right-Hand Cylinder Head Assembly MT20B21C Up to 12.7 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head Assemblies MT20B21D Up to 14.5 Hours
F150 3.3L Replace Left-Hand Cylinder Head Assembly 20B21F 11.6 Hours
Replace Right-Hand Cylinder Head Assembly 20B21G 11.7 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head Assemblies 20B21H 13.5 Hours
Police Interceptor Utility 3.3L Replace Left-Hand Cylinder Head Assembly MT20B21J Up to 11.9 Hours
Replace Right-Hand Cylinder Head Assembly MT20B21K Up to 11.8 Hours
Replace Both Left-Hand and Right-Hand Cylinder Head Assemblies MT20B21L Up to 14.4 Hours

 

New! PART REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:

To place an order for a cylinder head assembly and respective parts, please submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Part Number  Description Order Quantity Claim Quantity
Parts are now available for in-stock and sold units. The SSSC will continue to order the proper parts for Dealers until further notice.     

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

Order the parts below through normal order processing channels:

Description Order Quantity Claim Quantity Part Number
Tappets – Select Specific Part(s) Based on

Measurements

As Needed AT4Z-6500-**
Engine oil (6.0qt/5.68L per vehicle, 12qt/pkg.) 1 6 XO-5W50-QGT Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Yellow Prediluted Antifreeze/Coolant 2 Up to 2 Gallons VC-13DL-G Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Silicone Gasket Remover (or equivalent) Claim as Misc. OTHER ZC-30-A Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Metal Surface Prep Wipes (or equivalent- 2 req.) ZC-31-B Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® Engine Shampoo and Degreaser (or equivalent) ZC-20eBay
Motorcraft® Metal Brake Parts Cleaner (or equivalent) PM-4-A Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
PM-4-B Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft® High Performance Engine RTV Silicone (or equivalent) TA-357 Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Motorcraft silicone gasket and sealant (or equivalent) TA-30 Customer Satisfaction Program 20B21 - Cylinder Head Replacement - 2020 Ford Transit, F-150 & Police Interceptor Utility | small light
Flange Sealant (or equivalent) CU7Z-19B508-A

 

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2020 MODEL YEAR TRANSIT VEHICLES WITH 3.5L ENGINES AND F150/POLICE INTERCEPTOR UTILITY VEHICLES WITH 3.3L ENGINES — CYLINDER HEAD REPLACEMENT

 

SERVICE PROCEDURE

Verify Repair Action Based on VIN

IMPORTANT: DUE TO PART SUPPLY, RESTRICTED ORDERING IS IN PLACE. BEFORE ORDERING PARTS AND STARTING THE REPAIR THE FOLLOWING REQUIREMENTS MUST BE MET AT THIS TIME:

– Vehicle is sold and customer owned
– Customer has reported misfires and/or engine runs rough.

1. Refer to Attachment IV – Repair Table to determine the correct action and parts necessary. To search for a Vehicle Identification Number (VIN), click the search icon in the upper left corner of the Attachment IV, then type the VIN into the search field. See Figure 1.

2. Is the VIN listed?

– No – This program does not apply to this vehicle.

– Yes – Proceed to Step 3.

3. To place an order for a cylinder head assembly and respective parts, please submit a VIN-specific Part Order contact via the SSSC Web Contact Site. The SSSC will order the proper parts for Dealers until further notice.

4. Remove suspect cylinder head(s) based off direction from Attachment IV-Repair Table. Please follow Workshop Manual (WSM), procedure in Section 303-01C.

NOTE: Tappet measurement and selection is mandatory for all cylinder head replacements. Please follow the WSM procedure in Section 303-01 Valve Clearance Adjustment.

NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign material, including any material created while cleaning gasket surfaces, that enters the oil passages, coolant passages or the oil pan, can cause engine failure.


ATTACHMENT IV

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B21
Certain 2020 Model Year Transit Vehicles with 3.5L Engines and F150 / Police Interceptor Utility
Vehicles with 3.3L Engines – Cylinder Head Replacement

 

REPAIR TABLE

Use the following chart, arranged by VIN, to identify which cylinder head(s) require replacement:

 

To search for a VIN: 

  • Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
  • Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Engine Vehicle Repair Action
1FTEW1EB0LFB73717 3.3L F150 BOTH LH/RH Cylinder Heads
1FTMF1CB1LKE11550 3.3L F150 BOTH LH/RH Cylinder Heads
1FTMF1CB8LKE10041 3.3L F150 BOTH LH/RH Cylinder Heads
1FTEW1CB3LKE11635 3.3L F150 LH Cylinder Head
1FTEW1CB6LKE25397 3.3L F150 LH Cylinder Head
1FTEW1EB0LFB57260 3.3L F150 LH Cylinder Head
1FTEW1EB2LFB70835 3.3L F150 LH Cylinder Head
1FTEX1CB0LKE13677 3.3L F150 LH Cylinder Head
1FTEX1CB1LKE13624 3.3L F150 LH Cylinder Head
1FTEX1CB1LKE23425 3.3L F150 LH Cylinder Head
1FTEX1CB2LFB63075 3.3L F150 LH Cylinder Head
1FTEX1CB4LFB84798 3.3L F150 LH Cylinder Head
1FTEX1CB6LKE10251 3.3L F150 LH Cylinder Head
1FTEX1CB6LKE26109 3.3L F150 LH Cylinder Head
1FTEX1CB7LFB84276 3.3L F150 LH Cylinder Head
1FTEX1CB7LKE09870 3.3L F150 LH Cylinder Head
1FTEX1CB9LKE13662 3.3L F150 LH Cylinder Head
1FTEX1CBXLKE13654 3.3L F150 LH Cylinder Head
1FTEX1EB0LFB69261 3.3L F150 LH Cylinder Head
1FTEX1EB0LKE10906 3.3L F150 LH Cylinder Head
1FTMF1CB0LKE22300 3.3L F150 LH Cylinder Head
1FTMF1CB0LKE26296 3.3L F150 LH Cylinder Head
1FTMF1CB3LFB71314 3.3L F150 LH Cylinder Head
1FTMF1CB4LKE02311 3.3L F150 LH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTMF1CB6LKE08725 3.3L F150 LH Cylinder Head
1FTMF1CB7LKE24366 3.3L F150 LH Cylinder Head
1FTMF1CB8LKE03882 3.3L F150 LH Cylinder Head
1FTMF1CB8LKE23209 3.3L F150 LH Cylinder Head
1FTMF1CB9LKE01767 3.3L F150 LH Cylinder Head
1FTMF1CB9LKE25423 3.3L F150 LH Cylinder Head
1FTMF1CBXLKE07545 3.3L F150 LH Cylinder Head
1FTMF1CBXLKE14852 3.3L F150 LH Cylinder Head
1FTMF1CBXLKE23101 3.3L F150 LH Cylinder Head
1FTMF1EB2LKE09979 3.3L F150 LH Cylinder Head
1FTEW1CB4LKE16259 3.3L F150 RH Cylinder Head
1FTEW1CB7LFB63074 3.3L F150 RH Cylinder Head
1FTEW1CBXLKE11633 3.3L F150 RH Cylinder Head
1FTEW1CBXLKE24009 3.3L F150 RH Cylinder Head
1FTEW1EB2LFB69992 3.3L F150 RH Cylinder Head
1FTEW1EB3LFB58564 3.3L F150 RH Cylinder Head
1FTEW1EB5LFB72580 3.3L F150 RH Cylinder Head
1FTEW1EB5LKE16901 3.3L F150 RH Cylinder Head
1FTEX1CB0LKE13663 3.3L F150 RH Cylinder Head
1FTEX1CB2LKE10277 3.3L F150 RH Cylinder Head
1FTEX1CB3LFB61402 3.3L F150 RH Cylinder Head
1FTEX1CB3LKE13642 3.3L F150 RH Cylinder Head
1FTEX1CB4LKE09373 3.3L F150 RH Cylinder Head
1FTEX1CB5LFB75270 3.3L F150 RH Cylinder Head
1FTEX1CB6LKE13635 3.3L F150 RH Cylinder Head
1FTEX1CB7LKE10534 3.3L F150 RH Cylinder Head
1FTEX1CB9LKE13659 3.3L F150 RH Cylinder Head
1FTEX1CBXLKE09376 3.3L F150 RH Cylinder Head
1FTEX1EB0LKE10890 3.3L F150 RH Cylinder Head
1FTEX1EB5LKE12621 3.3L F150 RH Cylinder Head
1FTEX1EB7LFB69256 3.3L F150 RH Cylinder Head
1FTMF1CB0LKD98533 3.3L F150 RH Cylinder Head
1FTMF1CB0LKE10664 3.3L F150 RH Cylinder Head
1FTMF1CB1LKE09605 3.3L F150 RH Cylinder Head
1FTMF1CB1LKE22645 3.3L F150 RH Cylinder Head
1FTMF1CB2LKE10150 3.3L F150 RH Cylinder Head
1FTMF1CB2LKE25196 3.3L F150 RH Cylinder Head
1FTMF1CB3LKE09248 3.3L F150 RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTMF1CB4LKE09968 3.3L F150 RH Cylinder Head
1FTMF1CB5LKE11213 3.3L F150 RH Cylinder Head
1FTMF1CB5LKE24365 3.3L F150 RH Cylinder Head
1FTMF1CB7LKE09530 3.3L F150 RH Cylinder Head
1FTMF1CB7LKE09978 3.3L F150 RH Cylinder Head
1FTMF1CB7LKE11147 3.3L F150 RH Cylinder Head
1FTMF1CB7LKE16980 3.3L F150 RH Cylinder Head
1FTMF1CB9LKE14499 3.3L F150 RH Cylinder Head
1FTMF1CB9LKE21047 3.3L F150 RH Cylinder Head
1FTMF1CB9LKE23977 3.3L F150 RH Cylinder Head
1FTMF1CBXLFB69768 3.3L F150 RH Cylinder Head
1FM5K8AB1LGB84144 3.3L Police Utility BOTH LH/RH Cylinder Heads
1FM5K8AB2LGB84475 3.3L Police Utility LH Cylinder Head
1FM5K8AB3LGB43398 3.3L Police Utility LH Cylinder Head
1FM5K8AB6LGB84334 3.3L Police Utility LH Cylinder Head
1FM5K8AB7LGB84956 3.3L Police Utility LH Cylinder Head
1FM5K8AB7LGC00864 3.3L Police Utility LH Cylinder Head
1FM5K8AB8LGB85128 3.3L Police Utility LH Cylinder Head
1FM5K8AB8LGB86103 3.3L Police Utility LH Cylinder Head
1FM5K8AB9LGC01594 3.3L Police Utility LH Cylinder Head
1FM5K8ABXLGB43396 3.3L Police Utility LH Cylinder Head
1FM5K8ABXLGB65754 3.3L Police Utility LH Cylinder Head
1FM5K8ABXLGB84529 3.3L Police Utility LH Cylinder Head
1FM5K8ABXLGB85650 3.3L Police Utility LH Cylinder Head
1FM5K8ABXLGC13060 3.3L Police Utility LH Cylinder Head
1FM5K8AW5LGC14345 3.3L Police Utility LH Cylinder Head
1FM5K8AW6LGC14077 3.3L Police Utility LH Cylinder Head
1FM5K8AB0LGB84247 3.3L Police Utility RH Cylinder Head
1FM5K8AB0LGC01614 3.3L Police Utility RH Cylinder Head
1FM5K8AB1LGB84659 3.3L Police Utility RH Cylinder Head
1FM5K8AB2LGB83911 3.3L Police Utility RH Cylinder Head
1FM5K8AB2LGB84962 3.3L Police Utility RH Cylinder Head
1FM5K8AB3LGB85179 3.3L Police Utility RH Cylinder Head
1FM5K8AB4LGB23354 3.3L Police Utility RH Cylinder Head
1FM5K8AB7LGB85511 3.3L Police Utility RH Cylinder Head
1FM5K8AB9LGB85221 3.3L Police Utility RH Cylinder Head
1FBAX2C84LKA59188 3.5L Transit BOTH LH/RH Cylinder Heads
1FBAX9C83LKA57487 3.5L Transit BOTH LH/RH Cylinder Heads

 

VIN Engine Vehicle Repair Action
1FMZK1Y86LKA69748 3.5L Transit BOTH LH/RH Cylinder Heads
1FMZK1Y8XLKA71146 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBR1C89LKA68652 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBR1C8XLKA59426 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBR1Y86LKA71372 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBR1Y8XLKA70239 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBR2C88LKA58376 3.5L Transit BOTH LH/RH Cylinder Heads
1FTBW3X85LKA66704 3.5L Transit BOTH LH/RH Cylinder Heads
1FTYE1Y83LKA66068 3.5L Transit BOTH LH/RH Cylinder Heads
1FBAX2C80LKA59155 3.5L Transit LH Cylinder Head
1FBAX2C82LKA60369 3.5L Transit LH Cylinder Head
1FBAX2C82LKA64020 3.5L Transit LH Cylinder Head
1FBAX2C83LKA58050 3.5L Transit LH Cylinder Head
1FBAX2C85LKA60379 3.5L Transit LH Cylinder Head
1FBAX2C86LKA58043 3.5L Transit LH Cylinder Head
1FBAX2C86LKA64019 3.5L Transit LH Cylinder Head
1FBAX2C88LKA58366 3.5L Transit LH Cylinder Head
1FBAX2C8XLKA58594 3.5L Transit LH Cylinder Head
1FBAX2C8XLKA60250 3.5L Transit LH Cylinder Head
1FBAX2Y80LKA59553 3.5L Transit LH Cylinder Head
1FBAX2Y80LKA59956 3.5L Transit LH Cylinder Head
1FBAX2Y80LKA71198 3.5L Transit LH Cylinder Head
1FBAX2Y81LKA63854 3.5L Transit LH Cylinder Head
1FBAX2Y81LKA65250 3.5L Transit LH Cylinder Head
1FBAX2Y82LKA61210 3.5L Transit LH Cylinder Head
1FBAX2Y83LKA60213 3.5L Transit LH Cylinder Head
1FBAX2Y86LKA63848 3.5L Transit LH Cylinder Head
1FBAX2Y89LKA61608 3.5L Transit LH Cylinder Head
1FDBR5P8XLKA64574 3.5L Transit LH Cylinder Head
1FDBW5P84LKA64594 3.5L Transit LH Cylinder Head
1FMZK1Y87LKA61481 3.5L Transit LH Cylinder Head
1FMZK1Y88LKA63188 3.5L Transit LH Cylinder Head
1FMZK1Y89LKA69744 3.5L Transit LH Cylinder Head
1FMZK2C8XLKA57244 3.5L Transit LH Cylinder Head
1FMZK2C8XLKA57390 3.5L Transit LH Cylinder Head
1FTBR1C80LKA62321 3.5L Transit LH Cylinder Head
1FTBR1C81LKA58746 3.5L Transit LH Cylinder Head
1FTBR1C81LKA58830 3.5L Transit LH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1C81LKA59377 3.5L Transit LH Cylinder Head
1FTBR1C81LKA60786 3.5L Transit LH Cylinder Head
1FTBR1C83LKA58747 3.5L Transit LH Cylinder Head
1FTBR1C83LKA60143 3.5L Transit LH Cylinder Head
1FTBR1C85LKA56935 3.5L Transit LH Cylinder Head
1FTBR1C85LKA58619 3.5L Transit LH Cylinder Head
1FTBR1C86LKA12460 3.5L Transit LH Cylinder Head
1FTBR1C86LKA60105 3.5L Transit LH Cylinder Head
1FTBR1C86LKA62422 3.5L Transit LH Cylinder Head
1FTBR1C87LKA58119 3.5L Transit LH Cylinder Head
1FTBR1C87LKA61845 3.5L Transit LH Cylinder Head
1FTBR1C87LKA68603 3.5L Transit LH Cylinder Head
1FTBR1C88LKA56945 3.5L Transit LH Cylinder Head
1FTBR1C88LKA57562 3.5L Transit LH Cylinder Head
1FTBR1C88LKA57609 3.5L Transit LH Cylinder Head
1FTBR1C88LKA62096 3.5L Transit LH Cylinder Head
1FTBR1C89LKA58610 3.5L Transit LH Cylinder Head
1FTBR1C89LKA58803 3.5L Transit LH Cylinder Head
1FTBR1C89LKA60972 3.5L Transit LH Cylinder Head
1FTBR1C89LKA68151 3.5L Transit LH Cylinder Head
1FTBR1V89LKA11106 3.5L Transit LH Cylinder Head
1FTBR1X83LKA56846 3.5L Transit LH Cylinder Head
1FTBR1X84LKA56192 3.5L Transit LH Cylinder Head
1FTBR1X84LKA56841 3.5L Transit LH Cylinder Head
1FTBR1X85LKA56783 3.5L Transit LH Cylinder Head
1FTBR1X87LKA56722 3.5L Transit LH Cylinder Head
1FTBR1X88LKA56793 3.5L Transit LH Cylinder Head
1FTBR1X89LKA56267 3.5L Transit LH Cylinder Head
1FTBR1X89LKA56804 3.5L Transit LH Cylinder Head
1FTBR1X8XLKA57105 3.5L Transit LH Cylinder Head
1FTBR1Y80LKA65177 3.5L Transit LH Cylinder Head
1FTBR1Y80LKA70928 3.5L Transit LH Cylinder Head
1FTBR1Y80LKA71268 3.5L Transit LH Cylinder Head
1FTBR1Y81LKA69464 3.5L Transit LH Cylinder Head
1FTBR1Y81LKA70260 3.5L Transit LH Cylinder Head
1FTBR1Y82LKA69716 3.5L Transit LH Cylinder Head
1FTBR1Y82LKA70493 3.5L Transit LH Cylinder Head
1FTBR1Y83LKA69708 3.5L Transit LH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1Y83LKA70261 3.5L Transit LH Cylinder Head
1FTBR1Y83LKA71314 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA61200 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA63447 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA69457 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA70642 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA71046 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA71242 3.5L Transit LH Cylinder Head
1FTBR1Y84LKA73833 3.5L Transit LH Cylinder Head
1FTBR1Y85LKA61495 3.5L Transit LH Cylinder Head
1FTBR1Y85LKA69452 3.5L Transit LH Cylinder Head
1FTBR1Y85LKA71265 3.5L Transit LH Cylinder Head
1FTBR1Y85LKA71394 3.5L Transit LH Cylinder Head
1FTBR1Y86LKA69346 3.5L Transit LH Cylinder Head
1FTBR1Y86LKA69718 3.5L Transit LH Cylinder Head
1FTBR1Y87LKA71221 3.5L Transit LH Cylinder Head
1FTBR1Y88LKA71017 3.5L Transit LH Cylinder Head
1FTBR1Y88LKA71373 3.5L Transit LH Cylinder Head
1FTBR1Y89LKA59913 3.5L Transit LH Cylinder Head
1FTBR1Y89LKA69499 3.5L Transit LH Cylinder Head
1FTBR1Y8XLKA69575 3.5L Transit LH Cylinder Head
1FTBR1Y8XLKA69611 3.5L Transit LH Cylinder Head
1FTBR2C85LKA67455 3.5L Transit LH Cylinder Head
1FTBR2C86LKA58327 3.5L Transit LH Cylinder Head
1FTBR2C86LKA58991 3.5L Transit LH Cylinder Head
1FTBR2C87LKA06236 3.5L Transit LH Cylinder Head
1FTBR2Y89LKA71503 3.5L Transit LH Cylinder Head
1FTBR3X82LKA55991 3.5L Transit LH Cylinder Head
1FTBR3X83LKA55854 3.5L Transit LH Cylinder Head
1FTBR3X83LKA56079 3.5L Transit LH Cylinder Head
1FTBR3X84LKA55569 3.5L Transit LH Cylinder Head
1FTBR3X85LKA56066 3.5L Transit LH Cylinder Head
1FTBR3X85LKA56956 3.5L Transit LH Cylinder Head
1FTBR3X88LKA55977 3.5L Transit LH Cylinder Head
1FTBR3X89LKA55728 3.5L Transit LH Cylinder Head
1FTBR3X89LKA55969 3.5L Transit LH Cylinder Head
1FTBR3X89LKA56068 3.5L Transit LH Cylinder Head
1FTBR3X8XLKA55589 3.5L Transit LH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR3X8XLKA55754 3.5L Transit LH Cylinder Head
1FTBW1Y82LKA64685 3.5L Transit LH Cylinder Head
1FTBW3X85LKA65150 3.5L Transit LH Cylinder Head
1FTBW3X85LKA65651 3.5L Transit LH Cylinder Head
1FTBW3X86LKA66825 3.5L Transit LH Cylinder Head
1FTBW3X89LKA63496 3.5L Transit LH Cylinder Head
1FTBW3X8XLKA63393 3.5L Transit LH Cylinder Head
1FTRS4X8XLKA57965 3.5L Transit LH Cylinder Head
1FTYE1C84LKA63154 3.5L Transit LH Cylinder Head
1FTYE1C84LKA63574 3.5L Transit LH Cylinder Head
1FTYE1Y84LKA70033 3.5L Transit LH Cylinder Head
1FTYE1Y84LKA70386 3.5L Transit LH Cylinder Head
1FTYE1Y85LKA63625 3.5L Transit LH Cylinder Head
1FTYE1Y85LKA70347 3.5L Transit LH Cylinder Head
1FTYE1Y85LKA70378 3.5L Transit LH Cylinder Head
1FTYE1Y88LKA70374 3.5L Transit LH Cylinder Head
1FTYE1Y89LKA70061 3.5L Transit LH Cylinder Head
1FTYE2C86LKA63128 3.5L Transit LH Cylinder Head
1FTYE2C88LKA68010 3.5L Transit LH Cylinder Head
1FTYE2C8XLKA66677 3.5L Transit LH Cylinder Head
1FTYE2Y81LKA05310 3.5L Transit LH Cylinder Head
1FTYE2Y83LKA70093 3.5L Transit LH Cylinder Head
1FTYE2Y84LKA67509 3.5L Transit LH Cylinder Head
1FTYE2Y85LKA05357 3.5L Transit LH Cylinder Head
1FTYE2Y87LKA05361 3.5L Transit LH Cylinder Head
1FBAX2C80LKA59138 3.5L Transit RH Cylinder Head
1FBAX2C81LKA59858 3.5L Transit RH Cylinder Head
1FBAX2C82LKA61084 3.5L Transit RH Cylinder Head
1FBAX2C82LKA61313 3.5L Transit RH Cylinder Head
1FBAX2C85LKA60561 3.5L Transit RH Cylinder Head
1FBAX2C86LKA61170 3.5L Transit RH Cylinder Head
1FBAX2C86LKA61380 3.5L Transit RH Cylinder Head
1FBAX2C89LKA12920 3.5L Transit RH Cylinder Head
1FBAX2Y80LKA63828 3.5L Transit RH Cylinder Head
1FBAX2Y86LKA67012 3.5L Transit RH Cylinder Head
1FBAX2Y87LKA63874 3.5L Transit RH Cylinder Head
1FBAX2Y89LKA63861 3.5L Transit RH Cylinder Head
1FBAX2Y8XLKA60595 3.5L Transit RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FBAX2Y8XLKA61472 3.5L Transit RH Cylinder Head
1FBAX2Y8XLKA63240 3.5L Transit RH Cylinder Head
1FBAX9Y81LKA69209 3.5L Transit RH Cylinder Head
1FDAX2C87LKA64022 3.5L Transit RH Cylinder Head
1FDBF6P84LKA64262 3.5L Transit RH Cylinder Head
1FDBR5P84LKA64604 3.5L Transit RH Cylinder Head
1FDDR5P86LKA63348 3.5L Transit RH Cylinder Head
1FMZK2C82LKA63992 3.5L Transit RH Cylinder Head
1FMZK2Y84LKA55403 3.5L Transit RH Cylinder Head
1FTBR1C80LKA63954 3.5L Transit RH Cylinder Head
1FTBR1C81LKA58441 3.5L Transit RH Cylinder Head
1FTBR1C82LKA56911 3.5L Transit RH Cylinder Head
1FTBR1C82LKA59078 3.5L Transit RH Cylinder Head
1FTBR1C83LKA56951 3.5L Transit RH Cylinder Head
1FTBR1C83LKA57453 3.5L Transit RH Cylinder Head
1FTBR1C83LKA58439 3.5L Transit RH Cylinder Head
1FTBR1C83LKA62376 3.5L Transit RH Cylinder Head
1FTBR1C84LKA57915 3.5L Transit RH Cylinder Head
1FTBR1C84LKA61852 3.5L Transit RH Cylinder Head
1FTBR1C85LKA57843 3.5L Transit RH Cylinder Head
1FTBR1C85LKA58149 3.5L Transit RH Cylinder Head
1FTBR1C85LKA58880 3.5L Transit RH Cylinder Head
1FTBR1C85LKA61990 3.5L Transit RH Cylinder Head
1FTBR1C85LKA62234 3.5L Transit RH Cylinder Head
1FTBR1C86LKA59097 3.5L Transit RH Cylinder Head
1FTBR1C86LKA60766 3.5L Transit RH Cylinder Head
1FTBR1C87LKA60954 3.5L Transit RH Cylinder Head
1FTBR1C87LKA62333 3.5L Transit RH Cylinder Head
1FTBR1C88LKA58422 3.5L Transit RH Cylinder Head
1FTBR1C89LKA61927 3.5L Transit RH Cylinder Head
1FTBR1C89LKA61961 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA58504 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA60124 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA61953 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA62245 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA63007 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA64058 3.5L Transit RH Cylinder Head
1FTBR1C8XLKA64061 3.5L Transit RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1D88LKA16721 3.5L Transit RH Cylinder Head
1FTBR1V82LKA11500 3.5L Transit RH Cylinder Head
1FTBR1V84LKA08274 3.5L Transit RH Cylinder Head
1FTBR1X80LKA56772 3.5L Transit RH Cylinder Head
1FTBR1X81LKA56747 3.5L Transit RH Cylinder Head
1FTBR1X81LKA56828 3.5L Transit RH Cylinder Head
1FTBR1X83LKA56815 3.5L Transit RH Cylinder Head
1FTBR1X85LKA56721 3.5L Transit RH Cylinder Head
1FTBR1X86LKA56758 3.5L Transit RH Cylinder Head
1FTBR1X86LKA56842 3.5L Transit RH Cylinder Head
1FTBR1X86LKA66951 3.5L Transit RH Cylinder Head
1FTBR1X87LKA56820 3.5L Transit RH Cylinder Head
1FTBR1X87LKA60303 3.5L Transit RH Cylinder Head
1FTBR1X88LKA56809 3.5L Transit RH Cylinder Head
1FTBR1X89LKA56253 3.5L Transit RH Cylinder Head
1FTBR1X89LKA56723 3.5L Transit RH Cylinder Head
1FTBR1X89LKA56849 3.5L Transit RH Cylinder Head
1FTBR1Y80LKA70539 3.5L Transit RH Cylinder Head
1FTBR1Y81LKA69500 3.5L Transit RH Cylinder Head
1FTBR1Y83LKA70616 3.5L Transit RH Cylinder Head
1FTBR1Y83LKA71216 3.5L Transit RH Cylinder Head
1FTBR1Y83LKA71393 3.5L Transit RH Cylinder Head
1FTBR1Y84LKA69250 3.5L Transit RH Cylinder Head
1FTBR1Y84LKA71192 3.5L Transit RH Cylinder Head
1FTBR1Y84LKA71435 3.5L Transit RH Cylinder Head
1FTBR1Y85LKA69256 3.5L Transit RH Cylinder Head
1FTBR1Y85LKA69306 3.5L Transit RH Cylinder Head
1FTBR1Y85LKA71122 3.5L Transit RH Cylinder Head
1FTBR1Y85LKA71217 3.5L Transit RH Cylinder Head
1FTBR1Y85LKA71346 3.5L Transit RH Cylinder Head
1FTBR1Y87LKA56993 3.5L Transit RH Cylinder Head
1FTBR1Y87LKA69291 3.5L Transit RH Cylinder Head
1FTBR1Y87LKA69310 3.5L Transit RH Cylinder Head
1FTBR1Y88LKA69672 3.5L Transit RH Cylinder Head
1FTBR1Y88LKA70904 3.5L Transit RH Cylinder Head
1FTBR1Y88LKA71339 3.5L Transit RH Cylinder Head
1FTBR1Y88LKA71406 3.5L Transit RH Cylinder Head
1FTBR1Y89LKA71298 3.5L Transit RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBR1Y8XLKA69480 3.5L Transit RH Cylinder Head
1FTBR1Y8XLKA69558 3.5L Transit RH Cylinder Head
1FTBR1Y8XLKA70628 3.5L Transit RH Cylinder Head
1FTBR2C80LKA58338 3.5L Transit RH Cylinder Head
1FTBR2C85LKA13976 3.5L Transit RH Cylinder Head
1FTBR2C88LKA58233 3.5L Transit RH Cylinder Head
1FTBR2C8XLKA57567 3.5L Transit RH Cylinder Head
1FTBR2D81LKA15402 3.5L Transit RH Cylinder Head
1FTBR2X89LKA64715 3.5L Transit RH Cylinder Head
1FTBR2Y8XLKA69243 3.5L Transit RH Cylinder Head
1FTBR3X80LKA55844 3.5L Transit RH Cylinder Head
1FTBR3X81LKA55710 3.5L Transit RH Cylinder Head
1FTBR3X81LKA56114 3.5L Transit RH Cylinder Head
1FTBR3X81LKA56923 3.5L Transit RH Cylinder Head
1FTBR3X82LKA55943 3.5L Transit RH Cylinder Head
1FTBR3X83LKA55904 3.5L Transit RH Cylinder Head
1FTBR3X83LKA56986 3.5L Transit RH Cylinder Head
1FTBR3X84LKA55846 3.5L Transit RH Cylinder Head
1FTBR3X86LKA55752 3.5L Transit RH Cylinder Head
1FTBR3X86LKA56139 3.5L Transit RH Cylinder Head
1FTBR3X87LKA56960 3.5L Transit RH Cylinder Head
1FTBR3X88LKA55817 3.5L Transit RH Cylinder Head
1FTBR3X88LKA55915 3.5L Transit RH Cylinder Head
1FTBR3X88LKA55946 3.5L Transit RH Cylinder Head
1FTBR3X89LKA56099 3.5L Transit RH Cylinder Head
1FTBR3X8XLKA55916 3.5L Transit RH Cylinder Head
1FTBR3X8XLKA56063 3.5L Transit RH Cylinder Head
1FTBW1Y81LKA69800 3.5L Transit RH Cylinder Head
1FTBW3X80LKA66836 3.5L Transit RH Cylinder Head
1FTBW3X81LKA63735 3.5L Transit RH Cylinder Head
1FTBW3X81LKA65632 3.5L Transit RH Cylinder Head
1FTBW3X81LKA66828 3.5L Transit RH Cylinder Head
1FTBW3X82LKA66837 3.5L Transit RH Cylinder Head
1FTBW3X83LKA57953 3.5L Transit RH Cylinder Head
1FTBW3X84LKA63485 3.5L Transit RH Cylinder Head
1FTBW3X85LKA63477 3.5L Transit RH Cylinder Head
1FTBW3X85LKA65746 3.5L Transit RH Cylinder Head
1FTBW3X85LKA66802 3.5L Transit RH Cylinder Head

 

VIN Engine Vehicle Repair Action
1FTBW3X87LKA65747 3.5L Transit RH Cylinder Head
1FTBW3X89LKA65782 3.5L Transit RH Cylinder Head
1FTBW3X89LKA65815 3.5L Transit RH Cylinder Head
1FTBW3X89LKA66687 3.5L Transit RH Cylinder Head
1FTBW9C82LKA58505 3.5L Transit RH Cylinder Head
1FTLR1Y84LKA70404 3.5L Transit RH Cylinder Head
1FTYE1C80LKA59361 3.5L Transit RH Cylinder Head
1FTYE1C86LKA63155 3.5L Transit RH Cylinder Head
1FTYE1C88LKA59334 3.5L Transit RH Cylinder Head
1FTYE1C89LKA65174 3.5L Transit RH Cylinder Head
1FTYE1Y80LKA70272 3.5L Transit RH Cylinder Head
1FTYE1Y81LKA65405 3.5L Transit RH Cylinder Head
1FTYE1Y82LKA71181 3.5L Transit RH Cylinder Head
1FTYE1Y82LKA71214 3.5L Transit RH Cylinder Head
1FTYE1Y88LKA63327 3.5L Transit RH Cylinder Head
1FTYE1Y88LKA71461 3.5L Transit RH Cylinder Head
1FTYE1Y89LKA63370 3.5L Transit RH Cylinder Head
1FTYE1Y89LKA71470 3.5L Transit RH Cylinder Head
1FTYE1Y8XLKA70621 3.5L Transit RH Cylinder Head
1FTYE1Y8XLKA71056 3.5L Transit RH Cylinder Head
1FTYE2Y80LKA63277 3.5L Transit RH Cylinder Head
1FTYE2Y82LKA70098 3.5L Transit RH Cylinder Head

 


April 24, 2020

SUBJECT:     NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Customer Satisfaction Program 20B21
Certain 2020 Model Transit vehicles with 3.5L Engines and F150/ Police Interceptor Utility vehicles with 3.3L Engines
Cylinder Head Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2020 Kansas City March 11, 2020 through March 19, 2020
F-150 2020 Kansas City March 14, 2020 through March 19, 2020
F-150 2020 Dearborn March 11, 2020 through March 18, 2020
Police Interceptor Utility 2020 Chicago March 11, 2020 through March 17, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque and a check engine/wrench light illuminated.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this customer satisfaction program. A complete Dealer Bulletin will be provided to dealers by May 29, 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this customer satisfaction program.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a program.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

 

Sincerely,

David J. Johnson

 


NHTSA ID Number: 10174386

Manufacturer Communication Number: 20B21-A

 

Summary

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque and a check engine/wrench light illuminated.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21 – Advance Notice
April 24, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10174386

MC-10174386-0001.pdf 349.064KB

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NHTSA ID Number: 10176846

Manufacturer Communication Number: 20B21

 

Summary

In all of the affected vehicles, there are shallow pressed valve seats in the cylinder heads. This may lead to a rough idle, engine misfires with a reduction in power/torque, and a check engine/wrench light illuminated.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21

https://www.nhtsa.gov/recalls?nhtsaId=10176846

MC-10176846-0001.pdf 518.554KB

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1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B21 – Supplement #1
September 17, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10180375

MC-10180375-0001.pdf 750.393KB

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Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

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