Customer Satisfaction

Customer Satisfaction Program 20M01 – Catalytic Converter Extended Coverage – 2013-2019 Ford & Lincoln

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2015 Ford Police Interceptor

NHTSA ID Number: 10173001 Manufacturer Communication Number: 20M01 Summary In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).   13 Affected Products Vehicles … Read more

Customer Satisfaction Program 20N01 – Unintended Tailgate Opening – 2015-2018 Ford F-150

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2018 Ford F-150

NHTSA ID Number: 10173000 Manufacturer Communication Number: 20N01 Summary Extended Warranty Coverage- In the affected vehicles, if water enters into the electrical system, it could cause the tailgate to unlatch.   4 Affected Products Vehicle MAKE MODEL YEAR FORD F-150 2015-2018   March 31, 2020 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 20N01 … Read more

Customer Satisfaction Program 19822 – Battery Junction Box Clean and Seal – 2012-2013 Ford Fiesta

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2013 Ford Fiesta

NHTSA ID Number: 10172999 Manufacturer Communication Number: 19B22 Summary In some of the affected vehicles, moisture and debris containing road de-icing salts may enter the BJB through the BJB cover and base. This could result in corrosion inside the BJB for vehicles operated extensively in the USA corrosion States. Corrosion in the BJB may cause a variety … Read more

Customer Satisfaction Program 19B28 – Performance Brake Package – 2020 Ford Explorer

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2020 Ford Explorer

NHTSA ID Number: 10168823 Manufacturer Communication Number: 19B28 Summary NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 19B28 Certain 2020 Model Year Explorer ST Vehicles – Shipped w/o Performance Brake Package   1 Affected Product Vehicle MAKE MODEL YEAR FORD EXPLORER 2020   November 14, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE … Read more

Customer Satisfaction Program 19B27 – Uncured Power Steering Hoses – 2019 Ford F-Super Duty

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2019 Ford F-Super Duty

NHTSA ID Number: 10168824 Manufacturer Communication Number: 19B27-S1 Summary Customer Satisfaction Program 19B27 – Supplement #1 Certain 2019 Model Year F-Super Duty Vehicles Uncured Power Steering Hoses   6 Affected Products Vehicles MAKE MODEL YEAR FORD F-250 SD 2019 FORD F-350 SD 2019 FORD F-450 SD 2019 FORD F-550 SD 2019 FORD F-650 SD 2019 FORD F-750 … Read more