Loss of Navigation Voice Prompts After A SYNC Map Update – 2016-2021 Ford & Lincoln

NHTSA ID Number: 10205694

Manufacturer Communication Number: SSM 50375

Summary

Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

APPLICABLE VEHICLES

2016 – 2018 CAR: CG C344N C-MAX
2018 – 2021 CAR: BW B515A ECOSPORT INDIA
2016 – 2020 CAR: DQ CD539N EDGE
2016 – 2019 TRUCK: M2 C520N ESCAPE
2020 – 2021 CAR: TC CX482N ESCAPE
2016 – 2017 TRUCK: B7 U222N EXPEDITION
2018 – 2021 TRUCK: B8 U553N EXPEDITION
2017 – 2019 TRUCK: UB U502N EXPLORER
2020 – 2021 CAR: TW U625N EXPLORER
2016 – 2020 TRUCK: FC P552N F-150
2016 TRUCK: FA P473N SUPER DUTY
2017 – 2021 TRUCK: FE P558N SUPER DUTY
2016 – 2018 CAR: CT B299N FIESTA MCA
2016 – 2019 TRUCK: P3 D471N FLEX
2016 – 2018 CAR: DH C346N FOCUS
2017 – 2020 CAR: C7 CD391N FUSION
2017 – 2020 CAR: C7 CD391N FUSION
2016 – 2021 CAR: ZG S550N MUSTANG
2016 – 2019 CAR: PH D258N TAURUS
2016 – 2021 TRUCK: TH V363N TRANSIT
2016 – 2021 CAR: HC V408E TRANSIT CONNECT
2016 – 2021 CAR: HC V408E TRANSIT CONNECT
2021 CAR: HD CX430N C-SUV
2019 – 2021 TRUCK: FG P375N RANGER
2017 – 2020 CAR: PL D544N CONTINENTAL
2020 – 2021 CAR: TF CX483N CORSAIR
2016 – 2019 TRUCK: ME C489N MKC
2016 CAR: LE D385N MKS
2016 – 2019 TRUCK: P4 D472N MKT
2016 – 2020 CAR: D9 U540N MKX
2017 – 2020 CAR: C9 CD533N MKZ
2017 – 2020 CAR: C9 CD533N MKZ
2016 – 2017 TRUCK: B5 U228N NAVIGATOR
2018 – 2021 TRUCK: B9 U554N NAVIGATOR
2020 – 2021 CAR: TV U611N AVIATOR

147 Affected Products

Vehicles

1 Associated Document

Manufacturer Communications

SSM 50375 – 2016-2021 Various Vehicles – Loss of Navigation Voice Prompts After A SYNC Map Update

https://www.nhtsa.gov/recalls?nhtsaId=10205694

MC-10205694-0001.pdf 30.763KB

Loading...

Taking too long?

Reload document

| Open in new tab

Download [30.04 KB]

Ford SYNC Updates

SaleBestseller No. 1

2024 Latest Version A15 navigation updated sd Card GM5T 19H449 AJ Compatible with Ford/Lincoln, sync USA/Canada

• Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with Ford & Lincoln. Card can be used in 50 United States and Canada. Card is Compatible with Ford/Lincoln mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
• Navigation update Card Compatible with Ford: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
• Gps update SD Card Compatible with Ford: Focus 2012-2015), (Fusion 2013-2015), (Mustang 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
• SD Card is Compatible with Lincoln mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
• Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.

$46.99 −$4.00 $42.99

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 2

2024 Latest Version A15 Navigation SD Card Fits Ford/Lincoln Newest Updated A15 USA Canada GM5T-19H449-AJ

• 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
• Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
• Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
• Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
• This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.

$45.99 −$6.00 $39.99

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 3

2024 Latest Version Navigation sd Card Fits Ford/Lincoln Newest GPS Card Updated A15 USA Canada Map-GM5T-19H449-AJ

• 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
• Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
• Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
• Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)

$69.99 −$38.50 $31.49

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 4

A15 Navigation SD Card 2024 GPS Map Update, Latest Version GPS SD Map Card for Ford Lincoln, GM5T-19H449-AJ, USA Canada Maps

• 【Compatible with Ford】C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
• 【Compatible with Lincoln】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
• 【Map Coverage Area】USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
• 【Easy To Install】Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
• 【Please Note】This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.

$39.99 −$1.99 $38.00

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 5

Strpump Sync 2 to Sync 3 Upgrade T Port Harness Adapter Extension Cable Compatible for Ford USB Mutimedia Module Box Hub to APIM Module Cable

• SYNC 3 Media Box USB Extension Cable, Head Unit T port Adapter Black
• Compatibility: Compatible for Ford Lincoln Cadillac Buick Chevrolet USB CARPLAY Module Sync 2 to Sync 3 Retrofit Extension Harness
• Easy installation: Direct Replacement, plug and play.
• Fit for Ford USB Mutimedia interface Module Part Number: HU5Z-19A387-A, HC3Z-19A387-B
• Cabe Length: About 1.5M

$18.00

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 6

SYNC 1 to SYNC 3 4" to 8" PNP Conversion Harness, Suitable for Ford Edge Fusion F-150 Mustang Super Load Power Harness Adapter and USB Interface Module Adapter and APIM Cable

• INCLUDE:Ford USB Mutimedia interface Module power adapter HU5Z-19A387-A, HC3Z-19A387-B & APIM cable& Ford SYNC3 upgrade kit
• Compatible with:This 4" to 8" PNP Conversion Power Harness Set Fit for 2015-2018 Edge (Factory Auto Climate), 2013-2017 Fusion (Factory Auto Climate), 2015-2017 F-150, 2015-2018 Mustang
• note: for Ford Edge, for Fusion, for F-150, for Mustang, for Super Duty.【Focus/Kuga/ Eco Sport/ Fiesta/ not applicable】
• INSTALLATION: Easy installation, plug and play, direct replacement, no cut or spliced wirin(Please refer to the small label andManual)
• WARRANTY: 1 year warranty! 24hours customer service and technicial support.

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 7

2024 Latest Version A15 Navigation SD Card compatible with Ford/Lincoln Sync 2 System Navigation SD Card Map Update USA Canada GPS MAP GM5T-19H449-AJ GM5T19H449AJ The latest version of A14 SD Card

• ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
• Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
• Compatible with Ford (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANG 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
• Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
• ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update

$42.99 −$7.49 $35.50

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 8

SYNC 3 APIM Module 2024 with Latest NA 222 Map Fit for Ford F-150 F-250 F350 F450, Upgrade Sync3 Navigation Module Supports Apple CarPlay and Android Auto

• Quick Upgrade: Instantly enhance your driving experience by swiftly swapping out the SYNC 3 APIM module. Gain access to the latest 2024 NA 222 map, covering the United States and Canada, ensuring convenient and up-to-date navigation. Solve the issues stemming from outdated maps and a faulty old module efficiently
• Perfect Compatibility: SYNC3 navigation module fit for F-150 F-250 F350 F450; Fit for mkx/mkt/MKS/mkz/mkc; Fit for Taurus/Explorer/Edge/Super Duty/Flex/Fusion/Mustang/Escape/C-MAX/Expedition/Focus. Supports Apple CarPlay and Android Auto
• Pre-test Programming: Share your vehicle's VIN during purchase for a hassle-free experience. Our SYNC 3 APIM module undergoes rigorous testing to eliminate any potential defects. To simplify the process, we offer complimentary pre-programming tailored to your car's VIN. Skip the dealership – we've got you covered
• Functional Compatibility: SYNC3 APIM module can be installed quickly without cutting and splicing wiring, plug and play, perfectly retain original car functions like seat heating, climate control, rearview camera display, and more. Utilize the original car wiring harness and antenna during installation for added convenience
• Dedicated Customer Support: We are committed to excellence in product quality and customer service. Our upgrade kit meets or exceeds OEM standards for durability and performance. Each product undergoes stringent testing before delivery. If you have inquiries or need assistance, reach out to us via email. Our support team is dedicated to promptly resolving any concerns you encounter

$455.88

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 9

KPALAG USB Media Hub Module Box Power Adapter Harness Wiring Compatible with Ford Sync 2 to SYNC 3 Upgrade Retrofit (GEN 2b)

• 【Reliable Quality】Our power harness adapter is made of durable ABS and metal materials which is completely corrosion-resistant and dust-proof. The power adapter provides high level of accuracy and sensitivity. It uses thicker wires and thicker wire sheaths to make it more durable and practical.
• 【Fitment】The Power Harness Adapter fits for Focus 2015, Mustang 2015.
• 【Easy Installation】The Power Harness Adapter is manufactured to meet specifications for fit, form and function. Easy to install, plug and play. No cutting or splicing.
• 【Pin】Two rows of 4 pins.
• 【Package Included】1 x USB media hub power harness adapter as the picture.

$11.69

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 10

2023 Latest Version A14 Navigation SD Card Fits Ford/Lincoln Newest Updated A14 USA Canada

• Compatible with Lincoln: MKC 2015; MKS 2013-2015; MKT 2013-2015; MKX 2011-2016; MKZ 2013-2016; Navigator 2015.
• Compatible with Ford: C-Max 2013-2015; Edge 2011-2015; Escape 2013-2015; Escape Hybrid 2013-2015; Expedition 2015; Explorer 2011-2016; F-150 2013-2015; Super Duty (F-250/350/450) 2013-2016; Flex 2013-2015; Fiesta 2014-2015; Focus 2012-2015; Fusion 2013-2016; Mustang 2015; Taurus 2013-2015; Transit 2014-2015.
• This A14 card Updates A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
• Warranty & Service: We offer a 365-day no-questions-asked free return service and a 180-day warranty. If you have any questions, please contact us, our customer service is online 24 hours a day.
• Maps Including: The map includes new and expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico and Canada. This update is only available for SYNC systems that use SD cards for navigation.

$19.79 −$3.80 $15.99

Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-05-30 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.