Customer Satisfaction

21M05 – Unintended Tailgate Opening – 2017-2022 Ford Super Duty

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2022 Ford Super Duty

NHTSA ID Number: 10226945 Manufacturer Communication Number: 21M05 S3 Summary Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening REASON FOR THIS SUPPLEMENT Technical Information: Updated with revised instructions to account for wiring harness changes that were implemented into production and changes to the tailgate latch control assembly removal … Read more

Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair

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2021 Ford Bronco Sport

NHTSA ID Number: 10191184 Manufacturer Communication Number: 21B19   Summary In all of the affected vehicles, the AWD module was assembled with an incorrect transistor that controls the transition between AWD and 2WD. When this transistor fails the vehicle will remain in either AWD or 2WD and not transition between the drive states. This can cause the … Read more

Customer Satisfaction Program 20B51 – Electric Brake Booster Replacement – 2020 Lincoln Aviator, Ford Explorer & Escape & 2020-2021 Corsair

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2020 Lincoln Aviator

NHTSA ID Number: 10187723 Manufacturer Communication Number: 20B51   Summary In some of the affected vehicles, the Electric Brake Booster (EBB) may contain a cracked solenoid valve plunger that may break and move out of position. A dislocated valve plunger may lead to the driver experiencing any of the following symptoms: Hard brake pedal, over-braking condition, and … Read more

Customer Satisfaction Program 21B18 – Engine Assembly Replacement – 2021 Ford Explorer & Lincoln Aviator

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2021 Ford Explorer

NHTSA ID Number: 10189753 Manufacturer Communication Number: 21B18   Summary Certain 2021 Model Year Explorer/Aviator All-Wheel-Drive Vehicles Equipped with 3.0L Engines Engine Assembly Replacement All of the affected vehicles, an oversized right-hand exhaust camshaft journal was installed in the engine assembly. This may result in a misfire and low compression condition. The check engine light will be … Read more

Customer Satisfaction Program 20N08 – Special R-1234yf Refrigerant Service Information – 2018 Ford Expedition & Navigator

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2018 Ford Expedition

NHTSA ID Number: 10189756 Manufacturer Communication Number: 20N08   Summary Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant Special R-1234yf Refrigerant Service Information This program provides special service instructions, loaner equipment, and rental assistance to expedite the repair of affected vehicles equipped with R-1234yf Air Conditioner (A/C) refrigerant, which may be contaminated   … Read more