21M05 – Unintended Tailgate Opening – 2017-2022 Ford Super Duty

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NHTSA ID Number: 10226945

Manufacturer Communication Number: 21M05 S3

Summary

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening

REASON FOR THIS SUPPLEMENT

Technical Information: Updated with revised instructions to account for wiring harness changes that were implemented into production and changes to the tailgate latch control assembly removal and installation procedures. As a result, the Labor Allowances and Parts Requirements / Ordering Information have also been updated accordingly.

Parts Requirements/Ordering Information: All parts are on open order. Special Service Support Center (SSSC) contact is no longer required to order tailgate actuator ground wiring kit.

 


November 22, 2022

Customer Satisfaction Program 21M05 – Supplement # 3
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening

 

REASON FOR THIS SUPPLEMENT

  • Technical Information: Updated with revised instructions to account for wiring harness changes that were implemented into production and changes to the tailgate latch control assembly removal and installation procedures. As a result, the Labor Allowances and Parts Requirements / Ordering Information have also been updated accordingly.
  • Parts Requirements/Ordering Information: All parts are on open order. Special Service Support Center (SSSC) contact is no longer required to order tailgate actuator ground wiring kit.

 

PROGRAM TERMS

This program provides a no-cost repair (if needed) to the power release tailgate feature for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.

This program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service Plan (ESP) may be eligible.

If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through January 31, 2023.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
Super Duty 2017-2022 Kentucky Truck October 8, 2015 through December 20, 2021

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING A NO-COST REPAIR

In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle. 

 

SERVICE ACTION

Some vehicles covered by Field Service Action (FSA) 21M05 may have FSA 19S48 currently open. Please check OASIS to verify coverage and perform FSA 19S48 ONLY if coverage applies. DO NOT perform FSA 19S48 on vehicles that are not included in that program.

If a vehicle included in FSA 21M05 has sustained damage to the tailgate due to an unintended tailgate opening, please refer to the claiming instructions for related damage.

  • 2017-2019 Vehicles: If an affected vehicle owner has reported an unintended tailgate opening, dealers are to modify the power release tailgate system wiring, install a new tailgate handle release switch and reprogram the Body Control Module (BCM) software using Integrated Diagnostic Software (IDS) release 126.05 or higher.

NOTE: Safety Recall 19S48 must be completed prior to performing the 21M05 service procedure. 

NOTE: FDRS cannot be used for programming on the 2017-2019 Super Duty vehicles.

  • 2020-2022 Vehicles: If an affected vehicle owner has reported an unintended tailgate opening, dealers are to modify the power release tailgate system wiring, install a new tailgate handle release switch and reprogram the BCM software using Ford Diagnosis and Repair System (FDRS).

NOTE: IDS cannot be used for programming on the 2020-2022 Super Duty vehicles.

Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair, dealership service management is to provide a copy of the “Customer Information Sheet” and “Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: The tailgate is required to perform the repair but does not need to be installed on the vehicle.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that experience unintended tailgate opening, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Vehicles with cancelled warranties are not eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires January 31, 2023.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with repairs associated with unintended tailgate opening.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

RELATED DAMAGE PHOTO SUBMISSION

Ford requires photos for any related damage claims associated with this program.

Please submit an Approval Request to the SSSC Web Contact Site containing clear photos of the VIN and all related damage, including the component(s) that contacted the vehicle, for approval consideration.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
KC3Z-14A411-D Tailgate Actuator Ground Wiring Kit 1 As Needed
GB5Z-9C888-B Tailgate Handle Release Switch 1
TA-32 21M05 - Unintended Tailgate Opening - 2017-2022 Ford Super Duty | small light Motorcraft® TA-32 Clear Silicone Rubber* (As Needed) Claim as Misc. OTHER
Obtain Locally Engineered Electrical Wire Harness Tape*

Coroplast® 837 or Equivalent

–  Can be obtained from Rotunda or Nairn (NAI837X)

–  Package of 3 or 6 rolls

Rosin Core Solder*
Black Electrical Tape* (As Needed)
Orange Electrical Tape* (As Needed)

– For vehicles equipped with 110 volts Inverter System

* The listed tapes and chemicals can be used on multiple vehicles.

 


CERTAIN 2017-2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A POWER RELEASE TAILGATE — UNINTENDED TAILGATE OPENING

 

SERVICE PROCEDURE

NOTE: For model years 2017-2019, Safety Recall 19S48 must be completed prior to performing this service procedure.

NOTE: At the completion of this repair, dealership service management is to provide a copy of the “Customer Information Sheet” and a copy of the “Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner.

NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the vehicle.

1. Lower the tailgate of the vehicle.

2. Open the hood of the vehicle.

3. If equipped, open the roof opening panel.

4. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual (WSM) procedures in Section 414-01.

5. Remove the Body Control Module (BCM). Please follow the WSM procedures in Section 419-10.

6. Inspect the BCM for any sign(s) of moisture and/or corrosion. See Figure 1 for examples of corrosion.

– Was any sign(s) moisture and/or corrosion present?

Yes – Photo(s) of BCM water contamination MUST be submitted to the Special Service Support Center (SSSC) prior to continuing with water leak diagnostics. Then proceed to Step 8.

No – Proceed to Step 7.

 

7. Remove each BCM fuse, one at a time, and inspect for any sign(s) of moisture and/or corrosion. See Figure 2.

– Was any sign(s) of moisture and/or corrosion present?

Yes – Photo(s) of BCM water contamination MUST be submitted to the SSSC prior to continuing with water leak diagnostics. Then proceed to Step 8.

No – Proceed to Step 36 (Page 12).

 

8. Is the vehicle equipped with a roof opening panel? See Figure 3.

Yes – Proceed to Step 9.

No – Proceed to Step 19 (Page 6).

 

9. Locate the roof opening panel drain tube on the Right Hand (RH) side of the vehicle behind the BCM. See Figure 4.

 

10. Inspect the roof opening panel drain tube and grommet.

– Is the drain tube and grommet in the correct position? See Figure 5.

Yes – Proceed to Step 17 (Page 6).

No – Proceed to Step 11.

 

11. Is the grommet attached to the roof opening panel drain tube as seen in Figure 6?

Yes – Proceed to Step 12.

No – Proceed to Step 13.

 

12. Install the roof opening panel drain tube into the body panel making sure that the grommet is fully seated. Perform a 2 tug test on the roof opening panel drain tube.

– Did the drain tube and grommet remain in place? See Figure 7.

Yes – Proceed to Step 17 (Page 6).

No – Proceed to Step 13.

 

13. Remove the RH A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05.

14. Lower the front RH corner of the headliner. See Figure 8.

CAUTION: Do not bend or crease the headliner.

 

15. Remove the roof opening panel drain tube. See Figure 9.

1. Remove the drain tube grommet located behind the BCM.

2. Disconnect the drain tube at the roof opening panel.

3. Release the drain tube retainers located along the RH A-pillar down through the Instrument Panel (IP).

4. Remove the drain tube out the top of the IP.

 

16. Install a new roof opening panel drain tube by reversing Step 15.

17. Pour a glass of water into the roof opening panel drain tube channel and immediately inspect the roof opening panel drain tube grommet for water leakage. See Figure 10.

– Is there water leakage inside the vehicle at the grommet?

Yes – Proceed to Step 18.

No – Proceed to Step 19.

 

18. Check that the roof opening panel drain tube rubber grommet is fully seated, then repeat Step 17.

– Is the roof opening panel drain tube rubber grommet fully seated and still leaking after the second inspection?

Yes – Proceed to Step 15.

No – Proceed to Step 19.

19. Using a garden hose, spray the upper RH side of the engine compartment fire wall. See Figure 11.

 

20. Immediately inspect under the RH side IP, near the BCM, for any sign(s) of water leakage and/or moisture.

– Was any sign(s) of water leakage and/or moisture present?

Yes – Proceed to Step 21.

No – Proceed to Step 25 (Page 8).

21. Remove the Instrument Panel. Please follow the WSM procedures in Section 501-12.

22. Verify the location of the water leak by repeating Step 19.

23. Using Motorcraft® TA-32 Clear Silicone Rubber Sealer or equivalent, apply a bead along the body patch and allow it to dry. See Figure 12. Retest by performing Step 19 once the Clear Silicone Rubber is dry.

– Was any water leakage found after sealant has dried?

Yes – Apply more sealant by performing Step 23.

No – Proceed to Step 24.

 

NOTE: Do not install the RH A-pillar, scuff plate, or BCM cover at this time.

24. Install the Instrument Panel. Please follow the WSM procedures in Section 501-12.

 

25. Inspect the front RH side door weatherstrip for any rips or deformity. See Figure 13.

– Were any rips or deformity present?

Yes – Install a new Front Passenger Door Weatherstrip. Proceed to Step 26.

No – Proceed to Step 26.

 

26. Using a garden hose, spray down the RH side of the windshield, then immediately inspect the A-pillar area within the vehicle for signs of moisture and/or leakage. See Figure 14.

– Was any sign of moisture and/or leakage found around the A-pillar?

Yes – Remove, then reseal the windshield. Please follow the WSM procedures in Section 501-11. Repeat Step 26.

No – Proceed to Step 27.

 

27. Using a garden hose, run water over the front RH roof ditch, immediately inspect the A-pillar inside the vehicle for signs of moisture and/or leakage. See Figure 15.

– Was any signs of moisture and/or leakage found around the A-pillar?

Yes – Proceed to Step 28.

No – If equipped with a roof opening panel, Proceed to Step 29.

If NOT equipped with a roof opening panel, Proceed to Step 36 (page 12).

 

28. Apply some Motorcraft® TA-32 Clear Silicone Rubber to the front RH roof ditch. See Figure 16. Allow the sealer to cure, then proceed to Step 27.

 

CAUTION: Do not bend or crease the headliner.

29. Lower the front RH corner of the headliner. See Step 14, Figure 8. Pour a glass of water into the roof opening panel drain tube channel and immediately inspect the drain tube, at the roof opening panel for water leakage. See Figure 17.

– Is there water leakage from the roof opening panel drain tube?

Yes – Proceed to Step 30.

No – Proceed to Step 33.

 

30. Check that the roof opening panel drain tube is fully seated, then repeat Step 28.

– Is the drain tube fully seated and still leaking after the second inspection?

Yes – Proceed to Step 31.

No – Proceed to Step 33.

 

31. Remove the roof opening panel drain tube. See Figure 18.

1. Remove the drain tube grommet located behind the BCM.

2. Disconnect the drain tube at the roof opening panel.

3. Release the drain tube retainers located along the RH A-pillar down through the IP.

4. Remove the drain tube out the top of the IP.

 

32. Install a new roof opening panel drain tube by reversing Step 31.

33. Position back the front RH corner of the headliner. See Figure 19.

 

34. If the previous water leak testing has not been successful in finding the source of the BCM contamination, please refer to WSM procedures under diagnosis and testing found in Section 501-00 to isolate and fix the water leak prior to continue with these instructions.

35. Install the RH A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05.

36. If the BCM is to be replaced due to corrosion and/or moisture, transfer all fuses to a new BCM.

  • Replace any corroded fuses with a new one.
  • Discard the old BCM.

37. Install the BCM and retainer. See Figure 20.

 

38. Inspect all the harness side BCM connectors for sign(s) of moisture and/or corrosion.

– Was any moisture and/or corrosion present?

Yes – For moisture ONLY – Blow dry the affected connector(s) and reconnect the BCM electrical connectors, then proceed to Step 39.

For corrosion – Order and install the appropriate terminal kit(s) for the affected terminal(s), reconnect the BCM electrical connectors, and then proceed to Step 39.

No – Reconnect the connector(s) to the BCM, then proceed to Step 39.

 

For Vehicles Built AFTER August 9, 2021 complete the Factory Installation Inspection
For Vehicles Built ON August 9, 2021 OR PRIOR, proceed to the next page

 

Factory Installation Inspection

NOTE: Please perform the inspections of all 4 Steps below before continuing to the Service Procedure in order to determine which Service Procedure Steps are required.

1. Page 16, Step 41, Figure 23. Remove the Right Hand (RH) Instrument Panel (IP) side panel. The IP wiring harness rework is included from the factory if the relay is installed. Skip Steps 42 to 62. Proceed to Step 63.

IF the relay is not present, perform Steps 42-62.

NOTE: Steps 2 and 3 need to be done together.

2. Page 30, Step 64, Figure 47. Inspect the male end of C248 for a Black-Violet (BK-VT) wire in pin 21. Proceed to Page 39, Step 89, Figure 65.

3. Page 39, Step 89, Figure 65. Inspect the male end of the gray 2 pin connector for a BK-VT wire in pin 2.

NOTE: Proceed to Step 4 if both Steps 2 and 3 have the BK-VT wire present. The rework procedure for Steps 2 and 3 will need to be completed if the BK-VT wire is not present in the male end of C248 or in the male end of the gray 2 pin connector.

IF the black or gray C248 male connector has a BK-VT wire in pin 21 (black connector) or in pin 2 (gray connector) BUT the 2 pin gray male connector DOES NOT have a BK-VT wire, then remove the BK-VT wire terminal from C248 and proceed to and perform Step 64.

IF there is no BK-VT wire present in the male end of C248 BUT the 2 pin gray male connector DOES have a BK-VT wire, proceed to Step 63 then at Step 95 the 2 pin male connector BK-VT wire will take the place of the dummy wire as there will not be a dummy wire present.

4. Page 39, Step 89, Figure 65. Inspect the gray 2 pin female connector for a BK-VT wire in pin 2. If the wire is present the tailgate harness rework will not need to be completed. If any other color of wire is present, then the tailgate harness rework must be completed starting at Step 71.

 

Complete Tailgate Actuator Ground Wiring Part Kit

ITEM DESCRIPTION QUANTITY
A Relay Harness 1
B1 Floor Board Jumper (3 end version) *1
B2 Floor Board Jumper (2 end version) *1
C Tailgate Jumper Harness 1
D Tie Strap
E Heat Shrink Tubing 4
F Under Body Harness Jumper 1

* Kit will include either B1 or B2 Floor Board Jumper Harness.

NOTE: Not all parts in the kit will be used for some vehicles built after August 9, 2021.

NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 21 for component identification.

 

39. Position aside the weatherstrip, release the clips and remove the RH instrument panel finish panel. See Figure 22.

 

40. Remove the Glove Compartment. Please follow the WSM procedures in Section 501-12.

 

41. Place the relay, included in the kit, onto the instrument panel wiring harness and secure using a tie strap. See figure 23.

 

42. Lower the steering column opening trim panel. See Figure 24.

 

43. Remove the bolts and the lower steering column shroud. See Figure 25.

 

44. Remove the bolts and the steering column reinforcement panel. See Figure 26.

 

45. Using a coat hanger, route the Green (GN) wire from the relay through the instrument panel. See Figure 27.

 

46. Pull the GN wire from the relay though the vehicles instrument panel to the Left Hand (LH) steering wheel opening. See Figure 28.

 

47. Disconnect C2008 from the underside of the steering column. See Figure 29.

 

48. Disengage the white locking tab on C2008. Install the GN wire from the relay into the open cavity of C2008. Engage the white locking tab. See Figure 30.

 

49. Reconnect C2008. See Figure 31.

 

50. Secure the wire from the relay using tie straps. See Figure 32.

 

51. Install the steering column reinforcement panel and the bolts. See Figure 33.

  • Torque: 80 lb.in (9 Nm)

 

52. Secure the wire from the relay to the wiring harness on the climate control housing using tie straps. See Figure 34.

 

53. Secure the wire from the relay to the wiring harness on the climate control housing using a tie strap. See Figure 35.

 

54. Disconnect C2280A from the BCM. See Figure 36.

 

55. Remove the tie strap from C2280A. See Figure 37.

 

56. Remove the red locking tab and the black cover. See Figure 38.

 

57. Remove the wire from pin 6 and strip back the wire coating to begin an inline splice. See Figure 39.

 

58. Strip the tip of the Blue (BL) wire from the relay and twist it into the Blue-White (BL-WT) wire from C2280A pin 6 to create an inline splice. See Figure 40.

 

59. Solder the BL wire from the relay to the inline splice, apply heat shrink and heat to seal the inline splice. Reinstall the terminal into pin 6. See Figure 41.

 

60. Install the red locking tab and the black cover. Secure using a tie strap and trim any excess. See Figure 42. Reconnect C2280A to the BCM.

 

CAUTION: Do not over torque the ground stud nut.

61. Remove the ground nut, install the ground wire with the eyelet from the relay on to the ground stud. Reinstall the ground stud nut. See Figure 43.

  • Torque: 70 in lb (8 Nm)

 

62. Locate and disconnect connector C248 on the BCM. See Figure 44.

– Is the connector grey or black?

NOTE: Use the parts chart on Figure 21 Page 13 to verify if you have B1 or B2 version Floor Board Jumper.

 

Black Connector

For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing the Black-Violet (BK-VT) wire WITH the green spot tape on both the relay and the floor board jumper wire. The BK-VT wire WITHOUT the green spot tape will be used for this connector. See Figure 45.

For B2 version Floor Board Jumper: Cut off the terminal on the end WITH the green spot tape on the floor board jumper wire, on the relay cut off and seal with heat shrink tubing. The BK-VT wire WITH the green spot tape the , BK-VT wire WITHOUT the green spot tape will be used for this connector. See Figure 45.

 

Grey Connector

For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing the Black-Violet (BK-VT) wire WITHOUT the green spot tape on both the relay and the floor board jumper wire. The BK-VT wire WITH the green spot tape will be used for this connector. See Figure 45.

For B2 version Floor Board Jumper: Cut off the terminal on the end WITHOUT the green spot tape on the floor board jumper wire, on the relay cut off and seal with heat shrink tubing the BK-VT wire WITHOUT the green spot tape. The BK-VT wire WITH the green spot tape will be used for this connector. See Figure 45.

 

NOTE: Black C248 shown, gray C248 similar.

 

63. Remove the white locking tab from the female end of C248. Install the BK-VT wire from the relay into pin 21 for a black connector and pin 2 for a grey connector. Reinstall the white locking tab. See Figure 46.

 

64. Detach the male end of C248 from the BCM retainer. Remove the white locking tab and install the BK-VT wire from the Floorboard Jumper into Pin 21 for a black connector or pin 2 for a grey connector. Reinstall the white locking tab, attach C248 to the BCM retainer and reconnect C248. See Figure 47.

 

65. On the floor of the front passenger side door, cut the wire harness tie strap. Using a Harness Ripper tool or equivalent, carefully open up the harness 75 mm (3 inch) from the front of the wire harness shield to expose the wiring. See Figure 48.

 

66. Position back and connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.

67. Locate the wire bundle within the wiring harness. Using a Vernier Caliper tool, measure all 3 Grey-Brown (GY-BN) wires and isolate the 1.5 mm (0.06 inch) wire within the bundle. This is the largest wire within the bundle. See Figure 49. Cut the 1.5 mm (0.06 inch) wire. Test the vehicles door locks. If the door locks work, the correct wire has been cut. If the door locks do not work, repair the wire and repeat Step 67.

 

68. Disconnect the negative battery cable(s) and position aside. Please follow the WSM procedures in Section 414-01.

69. Apply heat shrink tubing and seal the front of vehicle end of the cut wire. Strip, solder and seal with heat shrink the jumper wire from C248 to the rear of the vehicle end of the cut wire. See Figure 50. Re-wrap the harness using the appropriate (black or orange) electrical tape.

 

70. Reinstall the Glove Compartment. Please follow the WSM procedures in Section 501-12.

71. Remove the Tailgate Latch Control Assembly. Please follow the WSM procedures in Section 501-14.

 

72. Remove the white locking tab and the Blue-Grey (BL-GY) wire from the tailgate latch control assembly connector. Cut off the terminal of the BL-GY wire. See Figure 51.

 

73. Seal the BL-GY wire using heat shrink tubing. Install the non-sealed end of the BK-VT Tailgate Jumper Harness wire into the tailgate latch control assembly electrical connector. See Figure 52.

 

74. Bend back the sealed wire and secure using Coroplast® 837 or Equivalent Electrical Wire Harness Tape. Install the white locking tab. See Figure 53.

 

75. Apply a piece of Coroplast® 837 or Equivalent Electrical Wire Harness Tape after the push pin retainer to secure the Tailgate Jumper Harness. See Figure 54.

 

76. Using a straightened coat hanger, tape the sealed terminal end of the Tailgate Jumper Harness Wire to one end of the coat hanger. Route the wire and coat hanger on the LH side of the tailgate latch control assembly and through the opening in the center bottom of the tailgate. Continue to pass through the opening in the bed and down through the bottom of the vehicle. See Figure 55.

 

77. Secure the Tailgate Jumper Harness using tie straps and trim any tie strap excess length. See Figure 56.

 

NOTE: When installing tailgate latch actuating rods, let them rest in the neutral position in the retaining clips prior to closing to ensure not preload the latch.

78. Install the Tailgate Latch Control Assembly. Please follow the WSM procedure in Section 501-14.

  • Do not install the tailgate access panel or the tailgate bed liner (if equipped) at this time.

79. Remove the Tailgate Release Handle. Please follow the WSM procedures in Section 501-14.

80. Remove and discard the Tailgate Release Switch. See Figure 57.

 

81. Install the new Tailgate Release Switch by reversing the removal procedure. See Figure 57.

82. Install the Tailgate Release Handle. Please follow the WSM procedures in Section 501-14.

  • Camera alignment is not required.

 

NOTE: For 2017-2019 model year vehicles, the Safety Recall 19S48 Tailgate Jumper Harness Kit MUST be installed in order to complete this repair. See Figure 58.

NOTE: For 2020-2022 model year vehicles, all vehicles are equipped with the Tailgate Jumper Harness Kit from the manufacturer. See Figure 58.

 

83. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.

84. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap or other similar device.

85. Disconnect the black inline C4003 and the grey and black 2 pin connectors. See Figure 59.

 

86. Remove the tape and convolute of the female side of the Grey 2 pin connector to expose the end of the dummy wire located in Pin 2. See Figure 60.

 

87. On the female end of the Grey 2 pin connector, cut the end of the dummy wire in Pin 2 halfway between the heat shrink and the connector. Cut off the sealed terminal on the Tailgate Jumper Harness. See Figure 61.

 

88. Solder and heat shrink the Tailgate Jumper Harness to the dummy wire in Pin 2 of the grey 2 pin female end connector. See Figure 62.

 

89. Remove 76 mm (3 in) of tape and convolute of the male end of C4003 to expose the wiring. Locate the Grey-Brown (GY-BN) wire in C4003 (pin 10). See Figure 63.

 

90. Cut the GY-BN wire and seal the connector end of the wire using heat shrink tubing. Solder in the GY-BN jumper wire into the harness end of the cut wire. Seal using heat shrink tubing. See Figure 64.

 

91. Remove the tape and convolute on the male end of the Grey connector to expose the GY-BN dummy wire. Cut the GY-BN wire just in front of the heat shrink tubing and discard the heat shrink tubing. See Figure 65.

 

92. Apply heat shrink tubing to the GY-BN wire from C4003. Solder the GY-BN wire from C4003 to the GY-BN wire of the male end Grey connector. See Figure 66.

 

93. Position back the convolute and wrap any exposed wires on the harness with black electrical tape. See Figure 67.

 

94. Secure the tailgate jumper harness using a tie strap then cut the excess length of the tie strap. Return the connectors into the proper locations. See Figures 68 and 69.

 

Completed Wiring Modification

95. Remove the ratchet strap and raise the spare tire and replace the spare tire rod inside the vehicle.

96. Install the lower steering column shroud and the bolts. See Figure 70.

 

97. Position back the steering column opening trim panel. See Figure 71.

 

98. Install the RH instrument panel finish panel. See Figure 72.

 

99. Install the RH lower cowl trim panel and the access cover. Position back the weatherstrip. See Figure 73.

 

100. Install the RH scuff plate. See Figure 74.

 

101. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.

 


For 2017-2019 Model Year Vehicles, proceed to the steps below.

For 2020-2022 Model Year Vehicles, proceed to page 50.

 

For 2017-2019 Model Years vehicles ONLY

NOTE: Ford Diagnostic and Repair System (FDRS) cannot be used for programming on the 2017-2019 Super Duty vehicles.

 

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: Make sure the IDS computer does not enter sleep mode during programming.

2. Reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release 126.05 or higher. Make sure you are connected to the Internet prior to reprogramming.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Under “Programmable Parameters” select “Vehicle”. Then when prompted with the “Tailgate Release Switch” choose option “Double Press”. Select the tick.

4. If available, under “Programmable Parameters” select “Tailgate Ajar Message”. Choose option “indicator – Off/Disable”. Select the tick.

5. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

 

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
  • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Follow all scan tool on-screen instructions carefully.
  • Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:

NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).

b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

 


For 2020-2022 Model Years vehicles ONLY

NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020-2022 Super Duty vehicles.

 

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.

2. Log into Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the BCM.

6. From the list on the RH side of the screen, select BCMBody Control Module (BCM) Software Update.

7. Click RUN. Follow all on-screen instructions carefully.

8. From the list on the RH side of the screen, select BCMTailgate Interior Release Switch Configuration.

9. Click RUN. Follow all on-screen instructions carefully.

10. When prompted to choose a parameter state, select Double Press.

11. From the list on the RH side of the screen, select Tailgate Ajar Message.

12. Click RUN. Follow all on-screen instructions carefully.

13. When prompted to choose a parameter state, select Disable.

14. From the list on the RH side of the screen, select Self-Test and click RUN.

15. Click the Run Selected Tests button in the lower right.

16. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.

17. Disconnect the battery charger from the 12V battery once the programming has completed.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM IIeBay)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


Customer Satisfaction Program, Unintended Tailgate Opening
2017-2022 Model Year Super Duty Vehicles
Customer Information Sheet

Thank you for having Customer Satisfaction Program 21M05 completed on your vehicle.

Improvements have been made to your vehicle’s electronic tailgate system to prevent unintended tailgate opening. These include the following software updates:

  • The vehicle must be in park (P) to operate the power release tailgate
  • To open the power release tailgate from the interior of the vehicle, press the button on the instrument panel (if equipped) twice within three seconds
  • To open the power release tailgate from the exterior, press the button in the top of the tailgate handle twice within three seconds

Your vehicle was designed with multiple ways to open the tailgate. Please be aware that certain factors can cause your tailgate to appear to be closed, although it may not be fully latched.

Please remember to ensure that your tailgate is closed prior to driving. For further information regarding electronic tailgate operation, please refer to your vehicle Owner Manual.

Please keep this letter with your vehicle’s Owner Manual for future reference.

 

Sincerely,

Ford Motor Company

 


Owner’s Manual Addendum

Please insert this page in your Owner’s Manual.

 

Tailgate – Vehicles With: Remote Power Tailgate Release/Remote Release Tailgate

The following information supplements your Owner’s Manual. For any questions regarding the tailgate, contact an authorized dealer.

 

OPENING THE TAILGATE FROM INSIDE YOUR VEHICLE

The vehicle must be in park (P) to operate the power tailgate.

Press the button on the instrument panel twice within three seconds.

Note: A tone sounds when the tailgate opens.

 

OPENING THE TAILGATE FROM OUTSIDE YOUR VEHICLE

  1. Unlock the vehicle with the remote control or power door unlock button. 

Note: If an intelligent access transmitter is within 1 m (3 ft) of the tailgate, the tailgate unlocks when you press the tailgate release button.

  1. Press the button in the top of the tailgate handle twice within three seconds.

 


24 Affected Products

Vehicles

MAKE MODEL YEAR
FORD F-250 SD 2017-2022
FORD F-350 SD 2017-2022
FORD F-450 SD 2017-2022
FORD F-550 SD 2017-2022

 


1 Associated Document

Manufacturer Communications

November 22, 2022
Customer Satisfaction Program 21M05 – Supplement # 3

https://www.nhtsa.gov/recalls?nhtsaId=10226945

MC-10226945-0001.pdf 14058.057KB

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NHTSA ID Number: 10218896

Manufacturer Communication Number: 21M05 S2

Summary

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening ;REASON FOR THIS SUPPLEMENT Technical Information: Updated with revised instructions to account for wire color differences across multiple model year vehicles.

 

1 Associated Document

Manufacturer Communications

August 25, 2022
Customer Satisfaction Program 21M05 – Supplement # 2

https://www.nhtsa.gov/recalls?nhtsaId=10218896

MC-10218896-0001.pdf 14777.734KB

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NHTSA ID Number: 10216489

Manufacturer Communication Number: 21M05-S1

Summary

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 21M05 – Supplement # 1
July 22, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10216489

MC-10216489-0001.pdf 14717.175KB

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NHTSA ID Number: 10211995

Manufacturer Communication Number: 21M05

Summary

Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate – Unintended Tailgate Opening – In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 21M05
May 20, 2022

https://www.nhtsa.gov/recalls?nhtsaId=10211995

MC-10211995-0001.pdf 178.996KB

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NHTSA ID Number: 10214134

Manufacturer Communication Number: 21M05

Summary

In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for customers who may want this enhanced repair performed on their vehicle.

1 Associated Document

Manufacturer Communications

Owner Letter
June 2022

https://www.nhtsa.gov/recalls?nhtsaId=10214134

MC-10214134-0001.pdf 141.416KB

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Bestseller No. 1
MBI AUTO - Primered Steel, Tailgate Shell for 1997-2003 Ford F150 1999-2007 F250 F350 F450 F550 Super Duty Styleside, FO1900113
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Last update on 2024-03-08 / Affiliate links / Images from Amazon Product Advertising API

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