Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair

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NHTSA ID Number: 10191184

Manufacturer Communication Number: 21B19

 

Summary

In all of the affected vehicles, the AWD module was assembled with an incorrect transistor that controls the transition between AWD and 2WD. When this transistor fails the vehicle will remain in either AWD or 2WD and not transition between the drive states. This can cause the wrench light to illuminate in the instrument cluster.

 

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
FORD BRONCO SPORT 2021
FORD ESCAPE 2020
LINCOLN CORSAIR 2021

 


PROGRAM TERMS 

This program will be in effect through April 30, 2022. There is no mileage limit for this program.

 

EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of April 30, 2022 to encourage dealers and customers to have this service performed as soon as possible.

We recommend dealers utilize their FSA VIN Lists name and address to contact customers with affected vehicles.  FSA VIN Lists are expected to be available on May 7, 2021.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021 Hermosillo December 14, 2020 through February 10, 2021
Escape 2020 Louisville December 2, 2020 through December 17, 2020
Corsair 2021 Louisville December 3, 2020 through December 7, 2020

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, the AWD module was assembled with an incorrect transistor that controls the transition between AWD and 2WD. When this transistor fails the vehicle will remain in either AWD or 2WD and not transition between the drive states.  This can cause the wrench light to illuminate in the instrument cluster.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this program, dealers are to replace the AWD module. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of April 26, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
W719675-S451eBay Seat to Body Bolts (4 in package, 4 required) 1 4
LX6Z-7P238-AANPeBay AWD Module 1 1

 

 


CERTAIN 2021 MODEL YEAR BRONCO SPORT AWD, 2020 ESCAPE AWD, AND 2021 CORSAIR AWD VEHICLES — ALL-WHEEL DRIVE (AWD) MODULE REPLACEMENT

 

SERVICE PROCEDURE

1. Locate the RDU and record the serial number. If needed, use a small dry rag to clean it. The RDU serial number is required to program the vehicle information into the new AWD module. See Figure 1.

NOTE: Do not use brake cleaner to clean off the serial number.

 

2. Replace the All-Wheel Drive (AWD) Module. Please follow the Workshop Manual (WSM) procedures in Section 307-07A for Bronco Sport vehicles, Section 308-07A for Escape vehicles, and Section 307-07A for Corsair vehicles.

 


 


1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 21B19
April 9, 2021

https://www.nhtsa.gov/recalls?nhtsaId=10191184

MC-10191184-0001.pdf 841.158KB

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light CarDAQ-Plus
Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light CarDAQ-M
Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light VSI J2534 ECU Reprogrammer
Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

Mongoose-Plus J2534

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

RAP2 OEM J2534 Remote Reprogramming Tool

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

Customer Satisfaction Program 21B19 - AWD Module Replacement - 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair | small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API

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