Safety Recall 21S24 – Shifter Cable Bushing Replacement and Protective Cap – 2013-2021 Ford Transit Connect

May 24, 2021 NHTSA CAMPAIGN NUMBER: 21V376000

Unintentional Rollaway Due to Detached Shift Cable

A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury.

NHTSA Campaign Number: 21V376

Manufacturer Ford Motor Company

Components POWER TRAIN

Potential Number of Units Affected 192,080

Summary

Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Remedy

Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S24.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Transit Connect	2013-2021	Valencia	April 22, 2013 through April 30, 2021

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the shifter cable bushing in the transmission end may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park.

This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the bushing and install the protective service cap over the selector at the transmission end of the shifter cable. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: If vehicle already had the shifter cable bushing or shifter cable replaced, this program will still need to be completed with new bushing and installation of a protective cap.

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of June 28, 2021 when shifter cable bushings are expected to be on open order. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles while using parking brake.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

OWNER REFUNDS

This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.

Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Refunds will only be provided for the cost associated with shifter cable or shifter cable bushing replacement.

PARTS REQUIREMENTS

Description	Part Number	Order Quantity	Claim Quantity
Shifter Cable Bushing	DG9Z-7K340-A	1	1

Description	Part Number	Order Quantity	Claim Quantity
Protective Cap	DG9Z-7S004-A	1	1

ADDITIONAL PARTS ORDERING INFORMATION

NOTE: Although Shifter Cable Hold Down Bracket damage is not likely, we are making dealers aware of part availability in lieu of replacing the entire shifter cable. Less than 5% of the affected vehicle population is expected to require the Shifter Cable Hold Down Bracket.

Description

Part Number

Order Quantity

Claim Quantity

Shifter Cable Hold Down Bracket

(Only replace if damaged when removing shifter cable.)

DG9Z-7H181-A

CERTAIN 2013-2021 MODEL YEAR TRANSIT CONNECT EQUIPPED WITH A 2.5L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP

SERVICE PROCEDURE

All Vehicles

1. Apply the parking brake, chock wheels to make sure vehicle does not roll.

2. Position the gear shift lever in Drive (D).

3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12.

4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in Section 303-12.

5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1.

1. Remove the selector lever cable bracket bolt.

2. Disengage the selector lever cable holding clip.

- Use caution when removing hold down bracket to avoid damage. Hold down bracket is
  available separate of shift cable.

3. Disconnect the selector lever cable.

- Torque to 62 lb.in (7 Nm).

NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.

2013 Model Year Vehicles Only

6. Using a pair of Straight Jaw Adjustable pliers and a 15mm shallow socket push the bushing partially out of the selector lever cable end. See Figure 3.

Use caution not to damage the shifter cable during this procedure.

Inspect for damage before installing the new shifter cable bushing.

NOTE: For all 2013 Transit Connect vehicles equipped with original shift cable, the bushing maybe taller than the replacement bushing.

NOTE: The 15mm socket will rest against the hard plastic bottom end of shift cable, and will be large enough to allow bushing to be pressed partially out.

7. Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of the selector lever cable end. See Figure 4. Proceed to Step 9.

2014-2021 Model Year Vehicles Only

8. Press out the shifter cable bushing using one of the two methods below.

– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 5 and 6.

– Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By viewing Figure 7 the shoulder of bushing is positioned upward, small end of plier is pressing bushing out. Proceed to Step 9.

• Use caution not to damage the shifter cable during this procedure.

• Inspect for damage before installing the new shifter cable bushing.

All Vehicles

9. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 8.

• Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC).

10. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 9.

11. Rotate the manual control lever clockwise until it stops. See Figure 10.

12. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 11.

13. Release the selector lever cable adjuster lock. See Figure 12.

1. Carefully pry the adjuster lock tabs outward.

2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.

14. Connect the selector lever cable to the manual control lever. See Figure 13.

15. Slide the adjuster tab in place to lock the selector lever cable. See Figure 14.

NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.

16. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 15.

17. Verify installation by checking the cap is retained by the adjuster body.

NOTE: Selector lever cable removed for clarity.

18. Reassemble the vehicle by reversing the removal procedure.

19. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R).

FORD MOTOR COMPANY ISSUES SAFETY RECALL

MAY 27, 2021 | DEARBORN, MICH.

DEARBORN, Mich., May 27, 2021 – Ford Motor Company is issuing a safety recall for select 2013-21 Ford Transit Connect vehicles with 2.5-liter engine and 6F35 transmission.

In affected vehicles, the bushing that attaches the shifter cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. This could allow the driver to move the gear shift lever to park, turn the vehicle off, and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park.

This action affects 192,080 vehicles in the U.S. and federal territories and 12,629 in Canada.

Ford is not aware of any reports of accidents or injuries related to this condition.

Dealers will replace the under-hood shifter bushing and add a protective cap over the shifter cable bushing. Customer notifications will begin the week of June 28. The Ford reference number for this recall is 21S24.

hidden * * * * * * * *

December, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2014 Transit Connect has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S24 – SHIFTER CABLE BUSHING
What is the
issue?
On your vehicle, the bushing in the transmission shifter cable may degrade over time. This
may prevent the transmission shifter from moving the transmission to the intended gear
position.
If the driver attempts to shift to park in this condition, the transmission may not be in the park
position even though the shifter position indicates the vehicle is in park. The driver can turn
the vehicle off and exit the vehicle with no instrument panel warning or warning chime
indicating the vehicle is not secured in park. This could result in unintended vehicle
movement, increasing the risk of injury or crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2014 Transit Connect las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S24 – BUJE DEL CABLE DE LA PALANCA DE CAMBIOS
¿Cuál es el
problema?
Es posible que el buje en el cable de la palanca de cambios de la transmisión de su vehículo
se degrade con el paso del tiempo. Esto podría impedir que la palanca de cambios de la
transmisión se mueva a la posición del engrane deseada.
Si el conductor intenta cambiar a estacionamiento en esta condición, la transmisión podría
no estar en la posición de estacionamiento incluso si la posición de la palanca de cambios
indica que el vehículo sí está en estacionamiento. El conductor puede apagar el vehículo y
salir de este sin una advertencia en el panel de instrumentos ni una campanilla de
advertencia que indique que el vehículo no está fijo en estacionamiento. Esto podría generar
un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir un accidente
o lesionarse.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904

*******************************************************************************************************

June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S24 / NHTSA Recall 21V376
2016 Transit Connect
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the bushing in the transmission shifter cable may degrade
over time. This may prevent the transmission shifter from moving the
transmission to the intended gear position.
What is the risk? If the driver attempts to shift to park in this condition, the transmission may
not be in the park position even though the shifter position indicates the
vehicle is in park. The driver can turn the vehicle off and exit the vehicle
with no instrument panel warning or warning chime indicating the vehicle is
not secured in park. This could result in unintended vehicle movement,
increasing the risk of injury or crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the transmission
shifter cable bushing and install a protective service cap free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21S24. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle if you apply the parking brake before removing the ignition key
and exit the vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to replacing shifter cable or shifter cable
bushing. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V376.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 21S24 / Campaña 21V376 de la NHTSA
2016 Transit Connect
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el buje en el cable de la palanca de cambios de la transmisión
de su vehículo se degrade con el paso del tiempo. Esto podría impedir que la
palanca de cambios de la transmisión se mueva a la posición del engrane
deseada.
¿Qué riesgo existe? Si el conductor intenta cambiar a estacionamiento en esta condición, la
transmisión podría no estar en la posición de estacionamiento incluso si la
posición de la palanca de cambios indica que el vehículo sí está en
estacionamiento. El conductor puede apagar el vehículo y salir de este sin
una advertencia en el panel de instrumentos ni una campanilla de advertencia
que indique que el vehículo no está fijo en estacionamiento. Esto podría
generar un movimiento no intencionado del vehículo, lo cual aumenta el
riesgo de sufrir un accidente o lesionarse.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el buje del
cable de la palanca de cambios de la transmisión e instalar un tapón de
servicio protector sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21S24. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo de forma segura, si aplica el freno de
estacionamiento antes de quitar la llave del encendido y salir del vehículo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña de seguridad
a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios
relacionados con el reemplazo del cable de la palanca de cambios o el buje del
cable de la palanca de cambios. Para comprobar si cumple con los requisitos y
agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V376 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

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 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 21, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT:
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S24 – Supplement #1
Certain 2013 through 2022 Model Year Transit Connect Vehicles Equipped with a
2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S24
Dated May 25, 2021
New! REASON FOR THIS SUPPLEMENT
Parts: All parts are now on open order.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit
Connect 2013-2022 Valencia April 22, 2013 through April 30, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the shifter cable bushing in the transmission end may be damaged
or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to
the intended gear position. The transmission may not be in the park position, even though the shifter
position indicates that the vehicle was shifted to park.
This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument
panel warning message or warning chime indicating the vehicle is not secured in park. This could
result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the bushing and install the protective service cap over the selector at the transmission end of
the shifter cable. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
NOTE: If vehicle already had the shifter cable bushing or shifter cable replaced, this program will still
need to be completed with new bushing and installation of a protective cap.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 28, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
 Copyright 2021 Ford Motor Company
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
OASIS ACTIVATION
OASIS was activated on May 25, 2021
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on May 25,
2021. Owner names and addresses will be available by week of July 12, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles while
using parking brake.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
 Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
 Refunds will only be provided for the cost associated with shifter cable or shifter cable bushing
replacement.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S24 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Refunds: Submit refunds on a separate repair line.
– Program Code: 21S24 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace Shifter Cable Bushing, Install Protective Cap and
Adjust Shifter 21S24B 0.5 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
All parts are now on open order.
NOTE: If vehicle has had the shifter cable bushing or shifter cable replaced previously this program
will still need to be completed with new bushing and installation of a protective cap.
Part Number Description Order
Quantity
Claim
Quantity
DG9Z-7K340-A Shifter Cable Bushing 1 1
DG9Z-7S004-A Protective Cap 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
ADDITIONAL PARTS ORDERING INFORMATION
NOTE: Although Shifter Cable Hold Down Bracket damage is not likely, we are making dealers aware
of part availability in lieu of replacing the entire shifter cable. Less than 5% of the affected vehicle
population is expected to require the Shifter Cable Hold Down Bracket.
Part Number Description Order
Quantity
Claim
Quantity
DG9Z-7H181-A Shifter Cable Hold Down Bracket
(Only replace if damaged when removing shifter cable.) 1 1
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
CERTAIN 2013-2021 MODEL YEAR TRANSIT CONNECT EQUIPPED WITH A
2.5L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING
REPLACEMENT AND PROTECTIVE CAP
SERVICE PROCEDURE
All Vehicles
1. Apply the parking brake, chock wheels to make sure vehicle does not roll.
2. Position the gear shift lever in Drive (D).
3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in
Section 303-12.
4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in
Section 303-12.
5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1.
1. Remove the selector lever cable bracket bolt.
2. Disengage the selector lever cable holding clip.
• Use caution when removing hold down bracket to avoid damage. Hold down bracket is
available separate of shift cable.
3. Disconnect the selector lever cable.
• Torque to 62 lb.in (7 Nm).
STUD FOR
20054A
E161719
1
2
3
FIGURE 1
ATTACHMENT III
PAGE 2 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054B
BUSHING REMOVED
AND INSTALLED
THROUGH THE
BOTTOM END
OF SHIFT CABLE
TOP END OF
SHIFT CABLE
BOTTOM END
OF SHIFT CABLE
FIGURE 2
NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.
2013 Model Year Vehicles Only
6. Using a pair of Straight Jaw Adjustable pliers and a 15mm shallow socket push the bushing partially
out of the selector lever cable end. See Figure 3.
• Use caution not to damage the shifter cable during this procedure.
• Inspect for damage before installing the new shifter cable bushing.
NOTE: For all 2013 Transit Connect vehicles equipped with original shift cable, the bushing maybe taller
than the replacement bushing.
NOTE: The 15mm socket will rest against the hard plastic bottom end of shift cable, and will be large
enough to allow bushing to be pressed partially out.
20054C
TOP END OF
BUSHING
FIGURE 3
ATTACHMENT III
PAGE 3 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
7. Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of
the selector lever cable end. See Figure 4. Proceed to Step 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054D
TOP END OF
BUSHING
FIGURE 4
20054E
5mm SHALLOW
SOCKET 15mm SHALLOW
SOCKET
TOP END OF
BUSHING
FIGURE 5
2014-2021 Model Year Vehicles Only
8. Press out the shifter cable bushing using one of the two methods below.
– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be
pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing
on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket
centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out.
See Figures 5 and 6.
– Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By
viewing Figure 7 the shoulder of bushing is positioned upward, small end of plier is pressing
bushing out. Proceed to Step 9.
• Use caution not to damage the shifter cable during this procedure.
• Inspect for damage before installing the new shifter cable bushing.
ATTACHMENT III
PAGE 4 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054G
SHIFTER CABLE
BUSHING SHOULDER
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054F
TOP END OF
BUSHING
FIGURE 6
ATTACHMENT III
PAGE 5 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
All Vehicles
9. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install,
the bushing and cable end should be dry. See Figure 8.
• Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is
found, please call the Special Service Support Center (SSSC).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054H
SHIFTER CABLE
BUSHING SHOULDER
FIGURE 8
10. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position
the selector lever to Drive (D). See Figure 9.
20054I E156600
S
D
N
R
P
FIGURE 9
ATTACHMENT III
PAGE 6 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
11. Rotate the manual control lever clockwise until it stops. See Figure 10.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054J
E164813 FIGURE 10
12. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 11.
20054K
E164879 FIGURE 11
ATTACHMENT III
PAGE 7 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
13. Release the selector lever cable adjuster lock. See Figure 12.
1. Carefully pry the adjuster lock tabs outward.
2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever
cable.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054L
E164715
1
2
FIGURE 12
14. Connect the selector lever cable to the manual control lever. See Figure 13.
20054M
E164814 FIGURE 13
ATTACHMENT III
PAGE 8 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
18. Reassemble the vehicle by reversing the removal procedure.
19. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in
Reverse (R).
15. Slide the adjuster tab in place to lock the selector lever cable. See Figure 14.
NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054N
E164815 FIGURE 14
16. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and
then slide the other onto the housing until it snaps into place. The protective cap should cover
the bushing and the terminal end of the adjuster. See Figure 15.
17. Verify installation by checking the cap is retained by the adjuster body.
NOTE: Selector lever cable removed for clarity.
20054O
INSTALL PROTECTIVE
SERVICE CAP
OVER THE BUSHING
PROTECTIVE SERVICE
CAP INSTALLED
FULLY ONTO ADJUSTER
FIGURE 15
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 21S24
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 21S24, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to July 12, 2021
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

9 Affected Products

Vehicle


MAKE	MODEL	YEAR
FORD	TRANSIT CONNECT	2013-2021

11 Associated Documents

Miscellaneous Document – Media Release re Ford Motor Company is issuing a safety recall for select 2013-21Ford Transit Connect vehicles with 2.5-liter engine and 6F35 transmission

RMISC-21V376-7993.pdf 74.924KB

RMISC-21V376-7993

Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S24 Supplement #1 Certain 2013 through 2022 Model Year Transit Connect Vehicles Equipped with a 2.5L Engine and 6F35 Transmission Shifter Cable Bushing Replacement and Protective Cap

RCMN-21V376-3501.pdf 4080.107KB

RCMN-21V376-3501

Defect Notice 573 Report

RCLRPT-21V376-6396.PDF 215.394KB

RCLRPT-21V376-6396

Recall Quarterly Report #1, 2021-2

RCLQRT-21V376-8756.PDF 211.15KB

RCLQRT-21V376-8756

Recall 573 Report

RCLRPT-21V376-9292.PDF 215.404KB

RCLRPT-21V376-9292

ISSUED Owner Notification Letter(Part 577)

RCONL-21V376-2335.pdf 53.355KB

RCONL-21V376-2335

Recall Acknowledgement

RCAK-21V376-9663.pdf 696.215KB

RCAK-21V376-9663

Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S24 Certain 2013 through 2021 Model Year Transit Connect Vehicles Equipped with a 2.5L Engine and 6F35 Transmission Shifter Cable Bushing Replacement and Protective Cap

RCMN-21V376-9338.pdf 7889.799KB

RCMN-21V376-9338

ISSUED Renotification Notice

RCRN-21V376-9508.pdf 509.195KB

RCRN-21V376-9508

Recall Quarterly Report #2, 2021-3

RCLQRT-21V376-4606.PDF 211.251KB

RCLQRT-21V376-4606

Recall Quarterly Report #3, 2021-4

RCLQRT-21V376-6319.PDF 211.351KB

RCLQRT-21V376-6319

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V376&docType=RCL

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🚗【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】※Live Data Graphing ,more intuitive to know your vehicle’s problem . ※ Large size Color Screen ;※ Print Function:Print the diagnose result easily; ※ with user manual and register & update tutorial video uploaded in the link by us, you can Look up it anytime by ONE-CLICK.

SaleBestseller No. 2

LAUNCH CRP129X OBD2 Scanner for Car, 2022 Scan Tool ABS SRS Transmission Car Check Engine Code Reader, Diagnostic Scanner for Oil/EPB/SAS/TPMS Reset, Throttle Matching, Auto VIN, Free Online Update

🎁【Free TPMS Activation Tool】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS Activation Tool which works for GM cars. Limited quantity. First come, first served. 🎁【Great Gift Idea】: A top present choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Get LAUNCH CRP129X obd2 scanner and give your lover a surprise!
【2022 Upgraded Version】+【No extra software fee】LAUNCH CRP129X obd2 scanner is upgraded of launch scanner crp129 crp123x, creader vii+: 5 more practical reset functions (Oil/EPB/SAS/TPMS Reset, Throttle Matching) than LAUNCH CRP123X scan tool; Most used 4 system diagnoses (ABS/SRS/ENGINE/AT); Equipped with higher hardware: large 5" touch HD screen, Fast 7.0 Android, 16G RAM, 6100mah BAT, to give you better user experience; Lifetime free update & 5 Years warranty.
【Cost-effective: 5 Service Functions】+【Print Diagnostic Report】LAUNCH CRP129X obd2 scanner for car offers 5 OE-level services to give you more repair solutions: Oil Reset, Steering Angle Calibration, Electronic Parking Brake, TPMS Reset, Throttle Adaptation. Auto VIN scan can identify car make, model, and year info to shorten the navigation process. You can generate a vehicle health report by one-click and share to your mechanic friend to help you analyse problems to avoid blind maintenance!
【3 in 1 Diagnostic Scan Tool】+【Live Data Stream In Graphic】LAUNCH CRP129X car diagnostic scanner is not only a diagnostic scanner providing oe-level services, but also an ABS SRS scan tool, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual emission test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
【Work out of Box】+【Wide Vehicle Coverage】 LAUNCH CRP129X diagnostic scanner for all cars comes with latest software, which can be used out of box. No need to waste time to download the software first. This scan tool supports one-click update via Wi-Fi which can fix some bugs, and update new make up to 2021 models. It works on 60+ car brands, covering OBD2/EOBD/JOBD vehicle mostly manufactured after 1996. It also helps to judge the state of the battery via real-time battery voltage graphing.

SaleBestseller No. 3

FOXWELL NT630 Plus OBD2 Scanner ABS SRS Diagnostic Scan Tool with Bidirectional Control & ABS Auto Bleed, SAS Airbag Code Reader Car Diagnostic Tool for ABS Airbag Light Reset & SAS Calibration

🥇【 WORTH THE MONEY】 3 in 1 Foxwell scanner which you can not find with this good price. 1️⃣As a Bidirectional Scan Tool: Activate and commend ABS/ Airbag component; 2️⃣As a Reset Tool: Reset ABS & SRS system + SAS calibration tool, turn off the MIL after maintenance; 3️⃣As a Diagnostic Scan Tool: Diagnosis of ABS/SRS/Airbag/SAS faults & powerful obd2 scanners. 👉TIPS: This abs scan tool can not remove airbag crash data or collision data. NOT support coding function.
👍👍👍【ABS SRS BIDIRECTIONAL SCAN TOOL】The abs code reader scan tool temporarily allow you to do the active test on the ABS/Airbag system and components, including Auto Bleed Test/ Setup SDM Serial Number/ ABS Manual Control Tests/ ABS Motor Test/ ABS Version Test/ Actuator Tests, etc. To make sure the scan tool srs will run more smoothly, please confirm if the NT630 plus will work on your vehicle before purchase via Amazon messages.
🎃【ABS BLEED SCAN TOOL】👉Note: ABS bleeding function only works on the vehicles that support auto bleeding. The air will get inside when the brake system opened to replace components such as calipers, wheel cylinders, the master cylinder, or brake lines or hoses. To get a firm brake pedal, the air has to be removed by bleeding the brakes. This abs auto bleed scan tool will help bleed the brake, cycling the pump and valves during the bleeding process.
🚦【CEL ABS SRS SAS LIGHT FIX】The foxwell nt630 plus obd2 scanner abs srs is designed for solving issues when the warning light(MIL) was on the dashboard. Diagnose the system with the live data to find the issues clearly, locate the fault part and guide you where need to be repaired or replaced. Finally turning off the CEL Brake Airbag SAS light after maintenance.
🌈【STEERING ANGLE SENSOR (SAS) CALIBRATION】 This Foxwell obd2 scanner lets you perform calibration of the steering angle sensor, which permanently stores the current steering wheel position as straight-ahead in the sensor EEPROM. On successful calibration of the sensor, its fault memory is automatically cleared.

SaleBestseller No. 4

[2022 New Elite]LAUNCH OBD2 Scanner CRP123E- Engine/ABS/SRS/Transmission Diagnostic Scan Tool with Battery Test, AutoVIN,5" Touchscreen WiFi Free Update, Car Code Reader for All Cars

🎉【2022 New Elite Version, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/CRP123】 LAUNCH CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 OBD2 modes, read and clear fault codes,💡Online Google Search, 4 IN 1 Graphing ，Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
☑️【ABS/SRS/Engine/Transmission Diagnostic Tool +Battery Voltage Test& AUTOVIN】Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; One-click wifi update and free for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin, facilitate accurate diagnosis and provide useful information; Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
🔔【One to one Technical feedback and support】 Base on cloud server of launch，the “feedback function” can get the professional guidance of Launch Engineer.An excellent choice for family car owners. No extra paid updates, keep your diagnostic software updated and coverage increased, saving you even more money. 🎁Great Gift Idea For Every Car Owner💡Fast 7.0 Android💡16GB Memory💡5" touch HD screen💡6100mAh Rechargeable Battery
🎁【5-Year Warranty &10 Language Free To Use】 Launch CRP123E scan tool supports 10 languages. Choose your native language without encountering any sort of language barrier--English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese. 🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
5.🚗【 Find Your Vehicles Here】 Includes 57 vehicle makers of the BMW, VW, Jeep, Ford, Volvo, Dodge, Skoda,Mazda, Nissan,Porsche,Subaru,Lexus,Toyota,Aodi,Benz,Abarth, Acura, Alfa Romeo, BMW-Brilliance, Bugatti, Buick, Cadillac, Chevrolet, Chrysler, Citroen, Dacia, Daewoo, Fiat, General Motors (GM), Honda, Hyundai, Infiniti, Isuzu ,SUZUKI,Jaguar,KIA, Lancia, Land Rover, Lincoln, Mini Cooper, Opel,Peugeot,MITSUBISHI,Vauxhall,SPRINTER,SMART,SEAT,SAMSUNG,SAAB,RENAULT,Nissangtr,ect.

SaleBestseller No. 5

LAUNCH OBD2 Scanner-2022 New CRP129E Scan Tool TCM ENG ABS SRS Code Reader, Oil/EPB/TPMS/SAS/Throttle Reset Diagnostic Tool,AutoVIN,Free Lifetime Update,Upgraded of CRP123,CRP123E

【Free TPMS Activation Tool】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS Activation Tool which works for GM cars. Best choice for Father's Day gift, first come first served.
【One-Click Quick WIFI Update】Launch crp129e code reader built with large 5" touch HD screen, WIFI Update, make you can use the newest software all time free, battery voltage test, 6100mAh rechargeable battery, Auto VIN Scan, automatic generate vehicle health report diagnostic report, data print via email share, google search DTC online.
【FOUR SYSTEMS DIAGNOSTIC + LIVE DATA IN GRAPHING + DATA RECORD AND PLAYBACK】: Launch crp129e diagnostic tool read and reset Engine, Transmission, ABS and SRS systems, turn off the warning light related. Live data in graphing, record the live data stream for up to 10, simultaneous, PID's. Auto record diagnostic data, recorded data can be played back in text format and graph format. Playback supports two graphs (independent) or 4 PID's graphed.
【5 RESET SERVICE + BATTERY VOLTAGE TEST + FULL OBD2 MODES TEST +HEALTH REPORT PRINT】: This scan tool can do Oil Reset, Steering Angle Calibration, Electronic Parking Brake,TPMS Reset, Throttle Position Reset, performs real-time battery monitoring/graphing . Reset DTC, I/M Readiness Status,O2 Sensor Test, EVAP Test etc. ALL diagnostic data can be record and generate to diagnostic report which can be shared to email then print on computer.
【LIFETIME FREE ONLINE UPDATE + WORKS ON 57 VEHICLE BRANDS + 10 LANGUAGES SUPPORTED】: Launch crp129e diagnostic scan tool works on most vehicles after 1996 compliant with OBD2 protocols , more than 57 brands and over 10000+ cars, muti languages support English, French, Spanish, German, Korean, Japanese, Portuguese, Italian, Traditional Chinese, Russian. Launch crp129e code reader support lifetime free update online by connecting wifi, it keep you can use the newest software all the time.

SaleBestseller No. 6

ANCEL FX2000 Enhanced Four-System Diagnostic Scanner, Premier Auto ABS SRS Airbag Transmission Scan Tool, Car Check Engine OBD2 Code Reader with 16GB TF Card [2022 Newest Version]

Bestseller No. 7

INNOVA 6100P OBD2 Scanner ABS SRS Transmission, Car Code Reader Diagnostic Scan Tool with Oil Reset /Battery & Alternator Test /Full OBD II /Live Data /Repair Solutions 2 APP

【Check Engine Light】The obd2 scanner 6100P shows fault codes with DTC Severity and quickly reveals the cause of "Check Engine" light warnings(MIL). One-press hot key to turn off check engine light after vehicle maintenance. Live data displays plenty of vehicle data present, such as engine coolant temperature, fuel injector pulse width(fuel trim), RPM, spark timing, etc.
【ABS & SRS & Transmission 】In addition to emission-related OBD II codes,The abs srs obd2 scanner works well on reading/erasing ABS & SRS and Transmission codes for popular US Car Makes such as Ford, Chevy, Dodge, GM, etc. when the Traction light is constantly on. The ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
【Oil Light Reset+Oil Level/Oil Life】The Oil Reset feature provides step-by-step reset procedures after an oil change for most 1996 and newer OBD2 vehicles. The free stepwise guide which 6100P scan tool provides as regards oil change reset and drive cycle procedures may be a major relieve for beginners. This abs code reader can also monitor your oil level and its service life.
【Battery Test & Alternator Test】The Innova code reader can be used to check the performance of the battery or alternator for your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
【Code Severity Levels】With Code Severity Levels function of This Innova Scan Tool, you can quickly identify if your vehicle needs an immediate fix or if it can wait until you get home to fix it yourself,You don't need to worry about the warning lights on again. And we are glad to tell that Innova 6100P has been selected to "Amazon's Highly recommended products" as "Highly rated OBDII Scanners" 🙂

Bestseller No. 8

LAUNCH OBD2 Scanner CRP123X Code Reader (2022 Add New Features,New Chips)ABS/SRS/Engine/Transmission Scan Tool,Battery Test,AutoVIN,Online Google Search One-Click WiFi Lifetime Free Update,7.0 Android

👍[2022 Newest Launch obd2 scanner CRP123X, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/Creader VII+]: LAUNCH CRP123X added new functions like 💡 lifetime free updating fixing bugs,Upgrade new make up to 2022 models 💡 Free Battery Voltage Test, Online Feedback, Online Google Search,Auto VIN. 💡NEW CHIPS, Fast 7.0 Android, 16GB Memory, 5" touch HD screen,6100mAh Rechargeable Battery. 💡5-Year Warranty, Fast delivery by Amazon (arrival within 2 days)
🔔【Read & Clear/Reset ABS/SRS/Engine/Transmission Launch Scan Tool】+【AUTOVIN】Launch obd2 scanner diagnostic tool CRP123X code reader to figure out the cause issue before fixing the car problem scanning the most common systems, Launch abs scanner Read & clear all fault codes, view live data, turn off warning light related. 🎁AUTO VIN technology can identify vehicle make, model, and year information to shorten the vehicle navigation process.
🔥[Lifetime Free Update, No Extra Software Fee& Over 100000+ Vehicle Models]: Launch CRP123X with 2022 newer data & functions and software.LAUNCH car tool for 1996-2022 common vehicles in Asian, European, American, Indian and more car brands. Such as passenger cars, SUVs, minivans,12V light-duty trucks, etc. 👍FREE update, NO extra fee for the software, always have the latest bug fixes, new vehicles, newly added parameters, and functionality at your fingertips, SAVE AT LEAST $200 PER YEAR.
🎉[Real-time Diagnostic Report, 4 in 1 live data]: LAUNCH diagnostic scanner for all vehicles,shows you real-time data (temperature, speed, circle and etc) in text & graph formats for analysis and troubleshooting. Single, Launch code reader Merge & Multi-graph live data displays（merge 4 PIDs in one) , making problem-solving clearer. ALL diagnostic data can be recorded for further analysis and can be shared by email and then print on a computer.
💐[2 IN1 Diagnostic Tool, Battery Voltage Checker]: The automotive scanner diagnostic tool CRP123X even the beginners can do diagnostics by themselves with a LAUNCH car scanner. It monitors the vehicle’s battery's real-time voltage displayed in graphs and text, informing you of the health of your battery. 🔥Add-on Code Search, Help, and DTC Library provide massive information, making DTCs easy to understand. Supporting all modes of OBD2 test for OBD2, EOBD, JOBD, CAN 1996 & newer cars.

Bestseller No. 9

LAUNCH OBD2 Scanner CRP129E 2022 Newest Elite Ver, Engine/ABS/SRS/TCM Scan Tool Reset Oil Lamp/EPB/TPMS/SAS/Throttle Body,Android 7.0,Wi-Fi Lifetime Free Update,Auto VIN,Print Report

🎁【FREE TPMS ACTIVATION TOOL FOR GM'S CARS】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS activation Tool which works for GM cars.
👍2022 NEW ELITE VERSION OF LAUNCH CRP129E: 4 system diagnostics & 5 reset functions & 10 obdii modes + Health Report Generation-Launch crp129e scan tool reset ENG/SAS/ABS/AT systems,5 most used special reset capabilities (Steering Angle Calibration (SAS), Electronic Parking Brake (EPB), Oil Lamp Reset,TPMS, Throttle Position Reset). you can also generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution.
💯 4 IN 1 LIVE DATA & DATA RECORD & PLAYBACK: 4 in1 graphing parameter for 4 main systems. ➤ Auto-VIN for quick and accurate identification.➤Graphing Live data and the instantaneous voltage across the battery terminals. ➤Auto record diagnostic data, recorded data can be played back in text format and graph format. ➤Diagnostic Record in 4 ways:1)Graph2)Combine3)Value4)Frame Playback➤Print diagnostic report which can read hidden problem make early warning.
🆚UPGRADED VERSION OF CRP123(E): ➤1)5 inch bigger touch screen 2) 6100mAh faster charge battery 3) One-Click WIFI Update allow you use the newest software all time free 4) Graphing the instantaneous voltage across the battery terminals. 5) Print diagnostic report which can read hidden problem make early warning. 6) Google search DTC definition online. 7) AutoVIN scan. 8) one to one diagnostic feedback from Launch Tech.9) Share & Print healthy report.
💌LIFETIME FREE UPDATE & ONLINE TECH SUPPORT: One-click WiFi free updates on internet for lifetime ➤ 5 years warranty for quality issue for Launch crp129e from Launch Tech.➤ Lifetime help online with multilingual support: English, Spanish, French, German, Italian, Russian, Portuguese, Japanese, Korean, etc.,Lifetime help online and 5 years warranty,60 days no reason return and replacement. Ask Q&A on this page or email seller, you will get help within 12 hours.

Bestseller No. 10

THINKCAR SD6 Scan Tool Engine TCM ABS SRS BCM IC OBD2 Scanner with 28 Reset(5 Free Optional) Car Diagnostic Tools with Oil SAS IMMO TPMS Reset AutoVIN Automotive Code Reader WiFi Free Lifetime Update

【Engine+AT+ABS+SRS+BCM+IC Diagnosis Scan Tool】THINKCAR SD6 OBD2 Scanner automotriz provide 6 Systems--Engine(ECM),Transmission(AT),Airbag(SRS),Antilock Brake(ABS),Body Control Module(BCM),Instrument Cluster(IC) and permanently Free update the Latest Version.The car code reader quickly determines the cause of the vehicle's failure,turns off warning light. It also one-click generates a complete diagnostic report to record the information, review the former fault code and recorded data at any time.
【Free 5 Reset Services From 28 Reset】ThinkScan SD6 scan tool Support 28 Reset such as Oil RESET, SAS RESET, TPMS RESET, DPF, Key IMMO, Break RESET etc..5 special Functions can be selected from 28 Reset and SUPPORT Free Lifetime Update. Thinkcar SD6 offers comprehensive and swift diagnosis as an excellent Diagnostic scanner tool. If you have extra reset service needs, please visit ThinkStore and the subscription Fee is 29.95/Year/ Reset, it Can better meet the needs of individual car owners.
【Notice】The program function is Not Suitable for every car model, it depends on specific car models. You can check if THINKCAR SD6 scanner tool supports your car through Website < https:// h5.thinkcar. com/ coverage/ all > You can message car's info to us to check out. If you met the issue that need to pay for the software after register, please contact us with device SN information or send Email to [email protected] com. We will help to open access to full software.
【Real-time Battery Voltage Display and AUTO VIN】When THINKCAR SD6 automotive tools properly connect with vehicle, the scanner will display real-time battery voltage and get VIN and vehicle info rapidly, it reads and cleans code, supports display data stream graphic,store ScreenCap function and playback dynamic data stream, helps you do quick analysis and diagnosis, solve the potential problem of the vehicle.The SD6 Connect the car to use, No need to waste time to download the software First.
【4 Inches Touch Screen and Plug&Play mode】THINKCAR SD6 scanner is equipped with large 4’’ gorilla glass touch screen. Compared with other brand scan tools, Thinkcar SD6 is more wear-resistant and scratch-resistant. Comes with 1GB ROM to ensure the software runs fast, and 16GB internal memory offers enough space to download more car modules and newest Reset. Plug and play mode makes SD6 auto connects with your car quickly and supports offline diagnosis for worldwide 98% 12v passengercar.

Last update on 2022-05-14 / Affiliate links / Images from Amazon Product Advertising API

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