SYNC

Modem Authorization After 3G To 4G Modem Upgrade – SYNC Screens 8Inch Or Larger – 2013-2020 Ford & 2015-2017 Lincoln

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Ford & Lincoln Logo

NHTSA ID Number: 10218617 Manufacturer Communication Number: TSB 22-2309 Summary Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem … Read more

SYNC 4 – Various SYNC Concerns – 2021 Ford Mustang Mach-E/F-150

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10199504 Manufacturer Communication Number: SSM 49944   Summary Some 2021 Mustang Mach-E/F-150 vehicles may exhibit audio settings resetting after a key cycle, Android Auto concerns, Sirius presets missing more than three pages after a key cycle, touchscreen intermittent freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard … Read more

Equipped with SYNC – Blank/Black Infotainment Screen – 2020 Ford Explorer & Lincoln Aviator

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2020 Lincoln Aviator

NHTSA ID Number: 10181870 Manufacturer Communication Number: SSM 49245   Summary Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector … Read more

Wi-Fi Connection Message – 2019 Ford & Lincoln

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2019 Ford Mustang

NHTSA ID Number: 10156560 Manufacturer Communication Number: SSM 47844 Summary Some 2019 Mustang/Fusion/Edge/F-150/Continental/MKZ/Nautilus/Ranger vehicles with SYNC 3 may show a pop-up message every key cycle that states “Network Connection Needed – To complete the system updates your vehicle should connect to a Wi-Fi network or through the FordPass/LincolnWay app. Until the update is completed, some features may … Read more

SYNC Update Error Message when Attempting to Update to Version 3.3 – 2019 Ford EcoSport

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2019 Ford EcoSport

NHTSA ID Number: 10156599 Manufacturer Communication Number: SSM 47882 Summary Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error message when attempting to update the software to version 3.3. Professional Technician Society (PTS) website may show that software version 3.3 is available for 2019 SYNC 3 vehicles. Do not … Read more