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NHTSA ID Number: 10218617
Manufacturer Communication Number: TSB 22-2309
Summary
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
This bulletin supersedes 22-2230.
Model:
| Ford |
| 2013-2018 Focus BEV |
| 2013-2020 Fusion PHEV |
| Lincoln
2017 Continental |
| 2015-2017 MKC |
| 2016-2017 MKX |
| 2015-2017 MKZ |
| 2015-2017 MKZ Hybrid |
Summary
This article supersedes TSB 22-2230 to update the Issue and Action.
Issue: Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- One of the following vehicles:
- At least one of the following concerns:
- Unable to complete modem authorization after 3G to 4G modem upgrade was performed
- Not have proper functionality of remote app features such as remote start, return odometer, fuel information or vehicle location incorrect in the app
Service Procedure
NOTE: During the new 3G to 4G modem upgrade, the Integrated Diagnostic System (IDS) scan tool must be at software level 126.04 or higher and connected to the internet.
1. Start a new IDS session for the vehicle.
NOTE: Do not use a previous session for the VIN. If the IDS asks to select a prior session, choose None of the Above.
2. Perform a programmable module installation (PMI) on the telematics control unit (TCU).
3. For 2017 C-Max Energi vehicles, check for a later version of instrument panel cluster (IPC) software and install the latest software if available.
4. Turn the ignition key to the ON position.
5. Access valet mode in the center display screen, Settings > Vehicle > Valet Mode, or Settings > Valet Mode.
6. Enable (turn on) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary.
7. Turn the ignition key to the OFF position, allowing the center display screen to fully power down.
8. Turn the ignition key to the ON position.
9. Disable (turn off) valet mode.
(1). To disable (turn off) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary.
10. Turn the ignition key to the OFF position, allowing the center display screen to fully power down.
11. Using the latest version of the FordPass or LincolnWay app, remove and then re-add the VIN to the mobile app.
NOTE: The same VIN can be used in multiple FordPass or LincolnWay devices. Any mobile device that might have previously had the VIN in the mobile app needs to have the VIN removed and then added back for proper remote functionality to return.
12. Select Allow when the pop-up appears on the center display screen. If no pop-up appears, repeat the previous steps to enable/disable valet mode.
13. Perform a remote lock/unlock and a remote start from the mobile app.
47 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | C-MAX | 2013-2017 |
| FORD | FOCUS | 2013-2018 |
| FORD | FUSION | 2013-2020 |
| FORD | FUSION ENERGI | 2013-2020 |
| FORD | FUSION HYBRID | 2013-2020 |
| LINCOLN | CONTINENTAL | 2017 |
| LINCOLN | MKC | 2015-2017 |
| LINCOLN | MKX | 2016-2017 |
| LINCOLN | MKZ | 2015-2017 |
| LINCOLN | MKZ HYBRID | 2015-2017 |
1 Associated Document
Manufacturer Communications
22-2309
02 August 2022
https://www.nhtsa.gov/recalls?nhtsaId=10218617
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NHTSA ID Number: 10214758
Manufacturer Communication Number: TSB 22-2230
Summary
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
1 Associated Document
Manufacturer Communications
22-2230
20 June 2022
https://www.nhtsa.gov/recalls?nhtsaId=10214758
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NHTSA ID Number: 10211709
Manufacturer Communication Number: TSB 22-2162
Summary
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
1 Associated Document
Manufacturer Communications
22-2162
29 April 2022
https://www.nhtsa.gov/recalls?nhtsaId=10211709
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Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II , VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool |
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
- 【ENHANCED VCI】The TOPDON RLink Lite operates as a versatile VCI box, enabling you to achieve advanced diagnostic, programming, and coding functionalities when paired with OE software. Moreover, TOPDON's DMS Driver Management System helps you easily master the OE software by offering drivers for various brands.***We don't provide extra OE software.
- 【FASTER & SMOOTHER】Powered by a 1.8 GHz quad-core processor, enjoy swift response and seamless operation. The RLink Lite Enhanced VCI runs on Android 11.0 for advanced features and top-notch security. With 2GB RAM and 32GB ROM, storage is ample for smooth performance and quick access to data and apps.
- 【PACKAGE+J2534 SUPPORT】The package comprises the RLink Lite main unit, a 2m OBDII diagnostic cable, a 5m Ethernet cable, a 1.5m USB 2.0 data cable, a 12V DC power adapter, and a quick start guide. Enjoy complimentary technical support from our dedicated TOPDON team for any J2534-related inquiries or concerns throughout the lifespan of your device.
Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN Modem Authorization/Remote Co mands/Location Issues In App After 3G To 4G Modem Upgrade – 8 Inch Or Larger Center Display Screen 22-2309 02 August 2022 This bulletin supersedes 22-2230. Model: Ford 2013-2017 C-MAX Energi 2013-2018 Focus BEV 2013-2020 Fusion PHEV Lincoln 2017 Continental 2015-2017 MKC 2016-2017 MKX 2015-2017 MKZ 2015-2017 MKZ Hybrid Summary This article supersedes TSB 22-2230 to update the Issue and Action. Issue: Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: – 2013-2017 C-MAX Energi – 2013-2018 Focus BEV – 2013-2020 Fusion PHEV – 2015-2017 MKZ/MKZ Hybrid – 2015-2017 MKC – 2016-2017 MKX – 2017 Continental • At least one of the following concerns: – Unable to complete modem authorization after 3G to 4G modem upgrade was performed – Not have proper functionality of remote app features such as remote start, return odometer, fuel information or vehicle location incorrect in the app Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation Time Perform A PMI On The TCU And Toggle The Valet Mode Following The Service Procedure (Do Not Use With Any Labor Operations Outside Of This Article) 2017 C-MAX Energi: Check For Later Version Of IPC Software And Install (Can be Claimed With Operation A) 222309A MT222309 0.4 Hrs. Actual Time Repair/Claim Coding Causal Part: 14G229 Condition Code: 04 Service Procedure NOTE: During the new 3G to 4G modem upgrade, the Integrated Diagnostic System (IDS) scan tool must be at software level 126.04 or higher and connected to the internet. 1. Start a new IDS session for the vehicle. NOTE: Do not use a previous session for the VIN. If the IDS asks to select a prior session, choose None of the Above. 2. Perform a programmable module installation (PMI) on the telematics control unit (TCU). 3. For 2017 C-Max Energi vehicles, check for a later version of instrument panel cluster (IPC) software and install the latest software if available. 4. Turn the ignition key to the ON position. 5. Access valet mode in the center display screen, Settings > Vehicle > Valet Mode, or Settings > Valet Mode. 6. Enable (turn on) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary. 7. Turn the ignition key to the OFF position, allowing the center display screen to fully power down. 8. Turn the ignition key to the ON position. 9. Disable (turn off) valet mode. (1). To disable (turn off) valet mode, when prompted, enter universal PIN 3681. Repeat the same PIN as necessary. 10. Turn the ignition key to the OFF position, allowing the center display screen to fully power down. 11. Using the latest version of the FordPass or LincolnWay app, remove and then re-add the VIN to the mobile app. NOTE: The same VIN can be used in multiple FordPass or LincolnWay devices. Any mobile device that might have previously had the VIN in the mobile app needs to have the VIN removed and then added back for proper remote functionality to return. 12. Select Allow when the pop-up appears on the center display screen. If no pop-up appears, repeat the previous steps to enable/disable valet mode. 13. Perform a remote lock/unlock and a remote start from the mobile app. © 2022 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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