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NHTSA ID Number: 10173001
Manufacturer Communication Number: 20M01
Summary
In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
13 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | POLICE INTERCEPTOR SEDAN | 2013-2015 |
| LINCOLN | MKT | 2013-2019 |
| LINCOLN | MKZ | 2013-2015 |
March 30, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT,
and 2016-2019 MKT Livery Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
REF: NEW VEHICLE DELIVERY HOLD – Emission Recall 20E01
Dated March 30, 2020
REF: TSB 19-2366, TSB 18-2146, TSB 14-0204
PROGRAM TERMS
This program extends the warranty coverage of the catalytic converters to 10 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through October 31, 2020.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Police Interceptor Sedan | 2013-2019 | Chicago | June 16, 2012 through March 1, 2019 |
| MKZ | 2013-2015 | Hermosillo | April 25, 2012 through March 3, 2015 |
| MKT Retail & Livery | 2013-2015 | Oakville | September 15, 2011 through December 10, 2015 |
| MKT Livery Only | 2016-2019 | Oakville | July 20, 2015 through October 11, 2019 |
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Pending Agency approval, owner letters are expected to be mailed in late April 2020. Dealers should repair any 20M01 eligible vehicles identified in OASIS that exhibit an illuminated MIL with DTCs P0420 and/or P0430, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment Ill: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab .
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT, and 2016-2019 MKT
Livery Vehicles Equipped with a 3.?L Engine – Catalytic Converter Extended Coverage
OASIS ACTIVATION
OASIS will be activated on March 30, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
- Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification This refund offer expires March 30, 2021.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non- covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for service related to catalytic converter replacement.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required and does not apply for Police Interceptor, livery, or fleet vehicles . However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual Section 6 – Ford & Lincoln Program Policies/ General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required , although related damage must be on a separate repair line with the Related Damage radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty cove rage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty . Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 19-2366 (2016-2019, Police Interceptor Sedan), TSB 18-2146 (2013-2014 Police Interceptor Sedan and Lincoln MKT Livery), and TSB 14-0204 (2013-2015 MKZ) or applicable Labor Operation Codes for the Workshop Manual procedure.
- Claim Entry: Enter claims using Dealer Management System (OMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (20M01) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
Note: This does not apply for Police Interceptor, livery, or fleet vehicles.
- Refunds: Submit refunds on a separate repair line.
-
- Program Code: 20M01 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
-
ATTACHMENT II
Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT, and 2016-2019 MKT
Livery Vehicles Equipped with a 3.?L Engine – Catalytic Converter Extended Coverage
LABOR ALLOWANCES – POLICE INTERCEPTOR SEDAN (2013-2019MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | AWD | 20M01B | 1.9 |
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | 20M01C | 1.6 | |
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | 20M01D | 2.7 |
LABOR ALLOWANCES – MKZ (2013-2015MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01E | 2.2 |
| AWD | 2.7 | ||
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01F | 2.6 |
| AWD | |||
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | FWD | 20M01G | 3.9 |
| AWD | 4.3 |
LABOR ALLOWANCES – MKT (LIVERY and RETAIL 2013-2015 MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01H | 1.6 |
| AWD | 2.2 | ||
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01J | 1.7 |
| AWD | |||
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | FWD | 20M01K | 2.5 |
| AWD | 3.2 |
MKT Livery Vehicles Equipped with a 3.7L Engine – Catalytic Converter Extended Coverage
LABOR ALLOWANCES – MKT (LIVERY ONLY 2016-2019 MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | AWD | 20M01L | 2.2 |
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | 20M01M | 1.7 | |
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | 20M01N | 3.2 |
PARTS REQUIREMENTS/ ORDERING INFORMATION – POLICE SEDAN, AND MKT ONLY
| Model Year | Description | Part Number | Order Quantity |
Claim Quantity |
| 2013-2015 | Front Catalytic Converter (LH) | DA8Z-5G232-C  |
As Needed Based on DTC(s) set | |
| Rear Catalytic Converter (RH) | DA8Z-5G232-D |
|||
| 2016-2019 | Front Catalytic Converter (LH) | FB5Z-5G232-A |
||
| Rear Catalytic Converter (RH) | FB5Z-5G232-B |
|||
PARTS REQUIREMENTS/ ORDERING INFORMATION – MKZ ONLY
| Model Year | Description | Part Number | Order Quantity |
Claim Quantity |
| 2013-2015 | Front Catalytic Converter (LH) | DG9Z-5G232-D | As Needed Based on DTC(s) set | |
| Rear Catalytic Converter (RH) | DG9Z-5G232-E |
|||
Additional Parts-If Replacing One Catalytic Converter(LH or RH)-ALL Model Years
| Vehicle Line | Description | Part Number | Order Quantity |
Claim Quantity |
|
ALL |
Nut – Catalyst to Cylinder Head (4 per pkg, 6 req’d) | W716011-S430 |
2 | 6 |
| ALL | Stud – Catalyst to Cylinder Head (12 per pkg, 6 req’d) | W712244-S300 |
1 | 6 |
| ALL | Gasket – Catalyst to Cylinder Head | DG1Z-9448-A |
1 | 1 |
| ALL | Gasket – Y-Pipe Gasket (LH/Front) | 7T4Z-9450-M | 1 | 1 |
| MKT | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520414-S441 |
2 | 6 |
| Police | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W714265-S441 |
2 | 6 |
| Police, MKT | Gasket- Y-Pipe to Tail Pipe | DASZ-9450-A | 1 | 1 |
| MKZ | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520103-S442 |
2 | 6 |
| MKZ | Gasket – Y-Pipe to Tail Pipe (1 req’d) | BT4Z-9450-A |
1 | 1 |
PARTS REQUIREMENTS/ ORDERING INFORMATION (continued)
Additional Parts-If Replacing Both Catalytic Converters-All Model Years
| Vehicle Line | Description | Part Number | Order Quantity |
Claim Quantity |
| ALL | Nut – Catalyst to Cylinder Head (4 per pkg, 12 req’d) | W716011-S430 |
3 | 12 |
| ALL | Stud – Catalyst to Cylinder Head (12 per pkg, 12 req’d) | W712244-S300 |
1 | 12 |
| ALL | Gasket – Catalyst to Cylinder Head | DG1Z- 9448-A | 2 | 2 |
| ALL | Gasket – Y-Pipe Gasket (LH/Front) | 7T4Z-9450-M | 1 | 1 |
| MKT | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520414-S441 |
2 | 6 |
| Police | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W714265-S441 |
2 | 6 |
| Police, MKT | Gasket- Y-Pipe to Tail Pipe | DA5Z-9450-A |
1 | 1 |
| MKZ | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520103-S442 |
2 | 6 |
| MKZ | Gasket- Y-Pipe to Tail Pipe (1 req’d) | BT4Z-9450-A |
1 | 1 |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2019 MODEL YEAR POLICE INTERCEPTOR SEDAN, 2013-2015 MKZ AND MKT AND 2016-2019 MKT LIVERY VEHICLES EQUIPPED WITH A 3.7L ENGINE – CATALYTIC CONVERTER EXTENDED COVERAGE
SERVICE PROCEDURE
1. Using Integrated Diagnostic System (IDS), retrieve Diagnostic Trouble Codes (DTC’s). Are DTC’s P0420 and/or P0430 stored in the Powertrain Control Module (PCM)?
Yes – Replace the affected catalytic converter. Please follow the Workshop Manual (WSM) procedures in Section 309-00.
No – This article does not apply.
Customer Satisfaction Program 20M01
March 30, 2020
https://www.nhtsa.gov/recalls?nhtsaId=10173001
https://static.nhtsa.gov/odi/tsbs/2020/MC-10173001-0001.pdf
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A-Premium AD100 Universal OBD2 Scanner Diagnostic Tool, Car Code Reader OBDII/EOBD/CAN Scan Tool, Check Engine Light/Read Clear Fault Codes/Smog Check/Live Data Stream/Battery Test, For Car Since 1996
- 🙂[Compact But Powerful]: A-premium AD100 is a powerful multi-functional check engine code reader, it brings together a variety of mainstream functions in one, can easily and efficiently check the cause of the check engine light on, but also can accurately read the fault code, and after you fix the problem, clear the fault code, let your car back to health. If you don't understand the fault code, that's OK! the car code reader has a built-in DTC library, with 100000 DTC data for you to look up
- 🙂[Versatile Assistant]: This obd2 scanner also has many practical features that can help you effectively diagnose the specific cause of car failure, such as: view freeze frame, read data stream, show real-time curve (fuel system, engine speed, coolant temperature, load value ...) , view car information, O2 sensor test, EVPA system test and etc. with these functions, you can quickly know whether the car is in a state of health, saving you precious time and much cost (pay to garages lol lol !!!)
- 🙂[Useful I/M Readiness Test]: Still worried about your car passing sm-og check? And you don't want to spend a lot of diagnostic money taking your car to local garages to checked it out. Don't worry, AD100 code readers & scan tools built-in I/M monitor readiness function allows you to accurately read and obtain data (MIL, fuel system, misfire, catalyst...), and with this data, you can know if your car meets the check standards
- 🙂[Simple But Useful - Battery Test]: This car diagnostic scanner has a battery test function, just sit in the driver's seat, you can check the real-time voltage of the 12V battery, and confirm whether the current battery age is serious. With it, you don't have to open the hood, and use battery voltage tester to check, so that you are more convenient. In the market, battery testing is only installed on more advanced scanner, but our team built it into the AD100 so that anyone can experience it
- 🙂[Easy to Use]: The fixd car diagnostic tool has a 1.77-inch display and a 3.3-foot-long cable that allows you to see details in dim environment.The car scanner has an advanced 32bit cpu, which can easily deal with daily operation. The body shell is made of strong plastic, which will not be damaged if accidentally dropped to the ground, while ensuring the normal operation of the obd scanner.The appearance and buttons are all humanized, and the grip and operation are very comfortable
Bestseller No. 10
Car and Auto Mini Carry Case Compatible with BlueDriver Bluetooth Pro OBDII OBD2 Scan Tool Monitor for iPhone & Android (Black+Red Zipper)
- Auto Scanner Case Perfect Fit: This mini code readers & scan tools carrying case is perfect for BlueDriver Bluetooth Pro OBDII OBD2 LSB2 Scan Tool for iPhone & Android, Veepeak OBDCheck BLE OBD2 Bluetooth Scanner Auto OBD II Diagnostic Scan Tool, Dimension: 3.14 x 2.56 x 1.6 inches.
- Compact&Lightweight, Hard and Skid-Proof obdii scanner bluetooth Storage Bag: Made of hard EVA material with soft touch PU leather surface,It provides a full range of protection for your car code reader, it’s not only easy to store bluedriver LSB2 Diagnostic Scan Tool indoors prevent loss, but also can be fully prepared for outdoor activities in your car or truck, easy for you to read and clear your Check Engine Light and all other vehicle systems.
- 100% safe car scanner reader case holder: The Blue Driver OBDII scanner fits snugly in this case, without any looseness inside, keep your obd2 scanner safety all the time, this scanner tool case is sturdy, easy to open and close. You don't have to worry about damaging the OBD2 Diagnostic Scan Tool 'when' I accidentally drop the case or knock it to the ground.
- Portable Carrying Auto Mini Case: It is really compact and space saving, easy for you to carrying it anywhere, you can put it in your purse, pocket, backpack or just keep it in your car. You can always check up your vehicle with fixd car diagnostic tool, perfect as a gift for your friends, husband, father and someone who own a OBD2 Diagnostic Scan Tool.
- NOTE: For sale is only a case, not include the bluedriver obd2 scanner and other accessories, with any quality problem, please contact us directly, we will always on your service.
Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API
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