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NHTSA ID Number: 10173001
Manufacturer Communication Number: 20M01
Summary
In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
13 Affected Products
Vehicles
March 30, 2020
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT,
and 2016-2019 MKT Livery Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage
REF: NEW VEHICLE DELIVERY HOLD – Emission Recall 20E01
Dated March 30, 2020
REF: TSB 19-2366, TSB 18-2146, TSB 14-0204
PROGRAM TERMS
This program extends the warranty coverage of the catalytic converters to 10 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through October 31, 2020.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Police Interceptor Sedan | 2013-2019 | Chicago | June 16, 2012 through March 1, 2019 |
| MKZ | 2013-2015 | Hermosillo | April 25, 2012 through March 3, 2015 |
| MKT Retail & Livery | 2013-2015 | Oakville | September 15, 2011 through December 10, 2015 |
| MKT Livery Only | 2016-2019 | Oakville | July 20, 2015 through October 11, 2019 |
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Pending Agency approval, owner letters are expected to be mailed in late April 2020. Dealers should repair any 20M01 eligible vehicles identified in OASIS that exhibit an illuminated MIL with DTCs P0420 and/or P0430, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment Ill: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab .
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT, and 2016-2019 MKT
Livery Vehicles Equipped with a 3.?L Engine – Catalytic Converter Extended Coverage
OASIS ACTIVATION
OASIS will be activated on March 30, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
- Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification This refund offer expires March 30, 2021.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non- covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for service related to catalytic converter replacement.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required and does not apply for Police Interceptor, livery, or fleet vehicles . However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manualยญ Section 6 – Ford & Lincoln Program Policies/ General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required , although related damage must be on a separate repair line with the Related Damage radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty cove rage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty . Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 19-2366 (2016-2019, Police Interceptor Sedan), TSB 18-2146 (2013-2014 Police Interceptor Sedan and Lincoln MKT Livery), and TSB 14-0204 (2013-2015 MKZ) or applicable Labor Operation Codes for the Workshop Manual procedure.
- Claim Entry: Enter claims using Dealer Management System (OMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (20M01) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
Note: This does not apply for Police Interceptor, livery, or fleet vehicles.
- Refunds: Submit refunds on a separate repair line.
-
- Program Code: 20M01 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
-
ATTACHMENT II
Customer Satisfaction Program 20M01
Certain 2013-2019 Model Year Police Interceptor Sedan, 2013-2015 MKZ and MKT, and 2016-2019 MKT
Livery Vehicles Equipped with a 3.?L Engine – Catalytic Converter Extended Coverage
LABOR ALLOWANCES – POLICE INTERCEPTOR SEDAN (2013-2019MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | AWD | 20M01B | 1.9 |
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | 20M01C | 1.6 | |
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | 20M01D | 2.7 |
LABOR ALLOWANCES – MKZ (2013-2015MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01E | 2.2 |
| AWD | 2.7 | ||
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01F | 2.6 |
| AWD | |||
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | FWD | 20M01G | 3.9 |
| AWD | 4.3 |
LABOR ALLOWANCES – MKT (LIVERY and RETAIL 2013-2015 MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01H | 1.6 |
| AWD | 2.2 | ||
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | FWD | 20M01J | 1.7 |
| AWD | |||
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | FWD | 20M01K | 2.5 |
| AWD | 3.2 |
MKT Livery Vehicles Equipped with a 3.7L Engine – Catalytic Converter Extended Coverage
LABOR ALLOWANCES – MKT (LIVERY ONLY 2016-2019 MY)
| Description | Drive Type | Labor Operation | Labor Time |
| Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s. | AWD | 20M01L | 2.2 |
| Replace Front (LH) Catalytic Converter. Includes time for retrieving DTC’s. | 20M01M | 1.7 | |
| Replace Both Catalytic Converters. Includes time for retrieving DTC’s. | 20M01N | 3.2 |
PARTS REQUIREMENTS/ ORDERING INFORMATION – POLICE SEDAN, AND MKT ONLY
| Model Year | Description | Part Number | Order Quantity | Claim Quantity |
| 2013-2015 | Front Catalytic Converter (LH) | DA8Z-5G232-C  | As Needed Based on DTC(s) set | |
| Rear Catalytic Converter (RH) | DA8Z-5G232-D | |||
| 2016-2019 | Front Catalytic Converter (LH) | FB5Z-5G232-A | ||
| Rear Catalytic Converter (RH) | FB5Z-5G232-B | |||
PARTS REQUIREMENTS/ ORDERING INFORMATION – MKZ ONLY
| Model Year | Description | Part Number | Order Quantity | Claim Quantity |
| 2013-2015 | Front Catalytic Converter (LH) | DG9Z-5G232-D | As Needed Based on DTC(s) set | |
| Rear Catalytic Converter (RH) | DG9Z-5G232-E | |||
Additional Parts-If Replacing One Catalytic Converter(LH or RH)-ALL Model Years
| Vehicle Line | Description | Part Number | Order Quantity | Claim Quantity |
|
ALL | Nut – Catalyst to Cylinder Head (4 per pkg, 6 req’d) | W716011-S430 | 2 | 6 |
| ALL | Stud – Catalyst to Cylinder Head (12 per pkg, 6 req’d) | W712244-S300 | 1 | 6 |
| ALL | Gasket – Catalyst to Cylinder Head | DG1Z-9448-A | 1 | 1 |
| ALL | Gasket – Y-Pipe Gasket (LH/Front) | 7T4Z-9450-M | 1 | 1 |
| MKT | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520414-S441 | 2 | 6 |
| Police | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W714265-S441 | 2 | 6 |
| Police, MKT | Gasket- Y-Pipe to Tail Pipe | DASZ-9450-A | 1 | 1 |
| MKZ | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520103-S442 | 2 | 6 |
| MKZ | Gasket – Y-Pipe to Tail Pipe (1 req’d) | BT4Z-9450-A | 1 | 1 |
PARTS REQUIREMENTS/ ORDERING INFORMATION (continued)
Additional Parts-If Replacing Both Catalytic Converters-All Model Years
| Vehicle Line | Description | Part Number | Order Quantity | Claim Quantity |
| ALL | Nut – Catalyst to Cylinder Head (4 per pkg, 12 req’d) | W716011-S430 | 3 | 12 |
| ALL | Stud – Catalyst to Cylinder Head (12 per pkg, 12 req’d) | W712244-S300 | 1 | 12 |
| ALL | Gasket – Catalyst to Cylinder Head | DG1Z- 9448-A | 2 | 2 |
| ALL | Gasket – Y-Pipe Gasket (LH/Front) | 7T4Z-9450-M | 1 | 1 |
| MKT | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520414-S441 | 2 | 6 |
| Police | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W714265-S441 | 2 | 6 |
| Police, MKT | Gasket- Y-Pipe to Tail Pipe | DA5Z-9450-A | 1 | 1 |
| MKZ | Nut – Y-Pipe to Catalyst & Y-Pipe to Tailpipe (4 per pkg, 6 req’d) | W520103-S442 | 2 | 6 |
| MKZ | Gasket- Y-Pipe to Tail Pipe (1 req’d) | BT4Z-9450-A | 1 | 1 |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2019 MODEL YEAR POLICE INTERCEPTOR SEDAN, 2013-2015 MKZ AND MKT AND 2016-2019 MKT LIVERY VEHICLES EQUIPPED WITH A 3.7L ENGINE – CATALYTIC CONVERTER EXTENDED COVERAGE
SERVICE PROCEDURE
1. Using Integrated Diagnostic System (IDS), retrieve Diagnostic Trouble Codes (DTC’s). Are DTC’s P0420 and/or P0430 stored in the Powertrain Control Module (PCM)?
Yes – Replace the affected catalytic converter. Please follow the Workshop Manual (WSM) procedures in Section 309-00.
No – This article does not apply.
Customer Satisfaction Program 20M01
March 30, 2020
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Bestseller No. 9
Autel OBD2 Scanner MS309 Universal Car Engine Fault Code Reader, Check Engine Light and Emission Monitor Status, OBDII CAN Diagnostic Scan Tool
- ๐ฅใOn-Screen DTC Definition, Save Time & Easy To UseใAutel MS309 OBD2 code reader with UPGRADED CHIP to retrive and clear generic(P0, P2, P3 and U0), manufacturer-specific(P1, P3 and U1) and pending codes, and display DTCs(Diagnostic Trouble Codes) meanings under the codes based on the built-in database(more than 3000 codes). Don't need to spend much time to search meanings on the internet. This advanced plug-and-play MS309 scanner saves you time - a must-have obd2 scanner for each car owner.
- ๐ฅใRetrieve Freeze Frame Data &Vehicle infoใThe more specific the information available, the clearer the problem. The OBD2 scanner MS309 can retrieve freeze frame data, including important engine parameters like RPM, fuel pressure, fuel trim, engine coolant temperature, etc. Also it can retrieve Vehicle Information such as VIN number, Calibration ID(s), Calibration Verification Nos. (CVNs), etc, which is useful to check whether the ECU matches when you are buying a used car.
- ๐ฅใRead Codes & Clear CodesใKnowing the codes in advance will brace you for the repair cost estimate so that you won't be fooled and get overcharged by the repair shop.This Autel MaxiScan MS309 obd2 scanner scans OBD2-compliant vehicle Diagnostic Trouble Codes (DTCs) in seconds to pinpoint emission-related issues. The little guy can do many basic but necessary works: read/clear codes, view DTC definition, turn off check engine light, check I/M Readiness status, retrieve freeze frame data and vehicle info.
- ๐ฅใTurn Off Check Engine LightใWhen your car detects an emission related problem, Check Engine Light will be turned on. Do you want to spend hundreds of dollars to turn off this light every time, maybe it's just a gas cap that's not tightened or needs to change bad parts like spark plugs and ignition coils? With Autel MS309 scan tool, you can read code to quickly find out why the check engine light is on and reset it.
- ๐ฅใReady For Annual Smog CheckใIf the OBD II Readiness Monitors on your car are not โReadyโ, your car may fail the smog check. MS309 OBD2 scanner can retrieve I/M Readiness status to check the monitors like misfire monitor, fuel system monitor, comprehensive components monitor, catalyst monitor, O2 sensors, EVAP, etc, to help your car ready pass the annual smog check. That way you won't waste time and money on a failed smoke check.
Bestseller No. 10
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.๐TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When itโs an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You donโt need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you donโt need to pay extra money to buy a solid toolbox.
Last update on 2025-04-16 / Affiliate links / Images from Amazon Product Advertising API
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