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NHTSA ID Number: 10168824
Manufacturer Communication Number: 19B27-S1
Summary
Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
6 Affected Products
Vehicles
November 21, 2019
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
New! REASON FOR THIS SUPPLEMENT
Labor Allowances: Unique labor operations have been established for the inspection of vehicles equipped with Vacuum Boost brakes vs. Hydro-Boost brakes.
PROGRAM TERMS
This program will be in effect through November 30, 2020. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of November 30, 2020 to encourage dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address (available on December 2, 2019) to contact customers with affected vehicles. This will help minimize the number of vehicles that may experience a power steering fluid leak.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-Super Duty | 2019 | Kentucky Truck | February 15, 2019 through June 14, 2019 |
| Ohio | February 15, 2019 through June 12, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, a power steering hose or hoses may not have been cured properly during the manufacturing process. An improperly cured power steering hose may develop a fluid leak and result in degradation or loss of the power steering assist. Vehicles with Hydro-Boost brake systems may also experience degradation or loss of the power brake assist.
SERVICE ACTION
Dealers are to inspect the lot batch and timestamp codes printed on affected power steering hoses, and replace if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 18, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment
III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 19B27
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
OASIS ACTIVATION
OASIS will be activated on November 5, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 5, 2019. Owner names and addresses will be available by December 2, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19B27 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
Customer Satisfaction Program 19B27
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspection Passes | ||
| Vacuum Boost – Inspect Power Steering Pump to Gear Hose – PASS | 19B27A | 0.3 Hours |
| Hydro-Boost – Inspect Power Steering Pump to Hydro-Boost and Hydro-Boost to Gear Hoses – PASS | 19B27AA | 0.4 Hours |
| Vehicles with Vacuum Boost Brakes – Inspection Does Not Pass* | ||
| With 6.2L Engine – Replace Power Steering Pump to Gear Hose | 19B27B | 0.6 Hours |
| With 6.7L Engine – Replace Power Steering Pump to Gear Hose | 19B27C | 0.8 Hours |
| Vehicles with Hydro-Boost Brakes – Inspection Does Not Pass (all engines) | ||
| Replace Power Steering Pump to Hydro-Boost Hose | 19B27D | 1.3 Hours |
| Replace Hydro-Boost to Gear Hose | 19B27E | 1.1 Hours |
| Replace Both the Power Steering Pump to Hydro-Boost Hose and the Hydro-Boost to Gear Hose | 19B27F | 1.6 Hours |
NOTE: All labor operations include inspection time.
* There are no 6.8L vehicles with Vacuum Boost Brakes affected by this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
Less than 5% of the affected vehicle population is expected to require a power steering hose replacement. Dealers must perform the power steering hose inspection prior to placing part orders.
To place an order submit a VIN-specific Part Order contact with a photo of the affected identification codes located on the power steering hose, via the SSSC Web Contact Site. Open part ordering for the part numbers listed BELOW is expected to begin by December 20, 2019.
| Description | Order Quantity | Claim Quantity | Part Number |
| F-250-F-350 6.7L w/ Vacuum Boost w/ Active Steering (AFS) – Power Steering (P/S) Pump to Gear Hose | 1 | 1 | JC3Z-3A719-A |
| F-250-F-350 6.7L w/ Vacuum Boost w/o AFS – P/S Pump to Gear Hose | 1 | 1 | JC3Z-3A719-B |
| 6.2L w/ Vacuum Boost – P/S Pump to Gear Hose | 1 | 1 | JC3Z-3A719-D |
| F-350-F550 6.7L w/ Hydro-Boost w/o AFS – P/S pump to Hydro-Boost Hose | 1 | 1 | JC3Z-3A717-A |
| F-350-F550 6.7L w/ Hydro-Boost, w/ AFS – P/S pump to Hydro-Boost Hose | 1 | 1 | JC3Z-3A717-B |
| 6.2L & 6.8L w/ Hydro-Boost – P/S pump to Hydro-Boost Hose | 1 | 1 | JC3Z-3A717-C |
| F-250-F-350 – Hydro-Boost to P/S Gear Hose | 1 | 1 | JC3Z-3A719-E |
| F-450-F-550 – Hydro-Boost to P/S Gear Hose | 1 | 1 | JC3Z-3A719-C |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II..
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR F-SUPER DUTY VEHICLES — UNCURED POWER STEERING HOSES
OVERVIEW
In some of the affected vehicles, a power steering hose or hoses may not have been cured properly during the manufacturing process. An improperly cured power steering hose may develop a fluid leak and result in degradation or loss of the power steering assist. Vehicles with Hydro-Boost brake systems may also experience degradation or loss of the power brake assist.
Dealers are to inspect the lot batch and timestamp codes printed on affected power steering hoses, and replace if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
1. Open the hood to determine if the vehicle is equipped with vacuum boost, or Hydro-Boost brake package. See Figure 1.
- For vehicles equipped with Hydro-Boost – Proceed to Power Steering Fluid Pressure Hose Inspection – Vehicles Equipped with Hydro-Boost, on Page 2.
- For vehicles equipped with Vacuum Boost – Proceed to Power Steering Pump to Steering Gear Pressure Hose Inspection – Vehicles Equipped with Vacuum Boost, on Page 17.
Power Steering Fluid Pressure Hose Inspection – Vehicles Equipped with Hydro-Boost
1. Release the two retainer clips for the left hand (LH) fuse box and position the fuse box aside.
See Figure 2.
2. Remove the upper convolute from the power steering pump to Hydro-Booster and the Hydro-Booster to steering gear pressure hoses. See Figure 3.
NOTE: The identification code repeats approximately every 10 inches on the power steering pressure hoses.
3. Locate and inspect the identification code on both power steering pressure hoses. See Figure 4.
4. Position vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
5. Remove the lower convolute on the power steering pump to Hydro-Boost pressure hose. See Figure 5.
6. Locate and inspect the identification codes on the lower rubber section of the power steering pump to Hydro-Boost pressure hose. See Figure 6.
7. Is the code with ‘F’ at the end 01249F and is the second code equal to or between 1315-1340?
Yes – Replace the affected hose:
-
- For power steering pump to Hydro-Boost pressure hose. Proceed to Power Steering Pump to Hydro-Boost Pressure Hose Replacement, on Page 5.
- For Hydro-Boost to steering gear pressure hose. Proceed to Hydro-Boost to Steering Gear Pressure Hose Replacement, on Page 12.
No – Reinstall the convolute and reposition the fuse box by reversing the removal procedure.
Power Steering Pump to Hydro-Boost Pressure Hose Replacement
1. Remove the power steering pump to Hydro-Boost pressure hose bracket retainer. See Figure 8.
2. Remove the retainer and disconnect the power steering pump to Hydro-Boost pressure hose at the power steering pump. See Figure 9.
3. Remove the LH fender splash shield. Please follow the WSM procedures in Section 501-08.
4. Release the power steering pressure hose from the retaining clip on the inboard side of the strut tower. See Figure 10.
5. Remove the hose fitting from the Hydro-Boost junction and disconnect the power steering pump to Hydro-Boost pressure hose. See Figure 11.
6. Working through the wheel well, remove and discard the power steering pump to Hydro-Boost pressure hose. See Figure 12.
7. Install the new pressure hose coupler into the Hydro-Boost junction. See Figure 13.
- Torque: 46 lb.ft (62 Nm)
8. Working through the wheel well, route the new power steering pump to Hydro-Boost pressure hose upwards to the pressure hose coupler. See Figure 14.
9. Connect the new power steering pump to Hydro-Boost pressure hose to the coupler on the Hydro-Boost junction. See Figure 15.
10. Connect the power steering pressure hose to the retaining clip on the inboard side of the strut tower. See Figure 16.
11. Connect the new power steering pump to Hydro-Boost pressure hose at the power steering pump and install the retainer. See Figure 17.
12. Install the power steering pump to Hydro-Boost pressure hose bracket retainer. See Figure 18.
- Torque: 48 lb.in (5.4 Nm)
13. Install the convolute to the lower power steering pump to Hydro-Boost pressure hose. See Figure 19.
14. Install the convolute to the upper power steering pump to Hydro-Boost and Hydro-Boost to steering gear pressure hoses. See Figure 20.
NOTE: If the Hydro-Boost to steering gear pressure hose is to be replaced, do not reassemble the vehicle or purge the power steering system at this time. Please refer to Page 12 Hydro-Boost to Steering Gear Pressure Hose Replacement.
15. Install the LH fender splash shield. Please follow the WSM procedures in Section 501-08.
16. Position back the LH side fuse box. See Figure 21.
17. Purge the power steering system. Please follow the WSM procedures in Section 211-02.
Hydro-Boost to Steering Gear Pressure Hose Replacement
1. Remove the LH fender splash shield. Please follow WSM procedures in Section 501-08.
2. Remove the hose fitting from the steering gear and disconnect the Hydro-Boost to steering gear pressure hose. See Figure 22.
3. Release the retaining clip on the inboard strut tower and near the Hydro-Boost junction. See Figure 23.
4. Remove the hose fitting from the Hydro-Boost junction and disconnect the Hydro-Boost to steering gear pressure hose. See Figure 24.
5. Working through the wheel well, remove and discard the Hydro-Boost to steering gear pressure hose. See Figure 25.
6. Install the new pressure hose coupler into the Hydro-Boost junction. See Figure 26.
- Torque: 46 lb.ft (62 Nm)
7. Working through the wheel well, route the new Hydro-Boost to steering gear pressure hose upwards to the pressure hose coupler. See Figure 27.
8. Install the new Hydro-Boost to steering gear pressure hose into the pressure hose coupler. See Figure 28.
9. Connect the pressure hose retaining clip into the inboard strut tower. See Figure 29.
10. Connect the new Hydro-Boost to steering gear pressure hose at the steering gear. See Figure 30.
- Torque: 26 lb.ft (35 Nm)
11. Position back the LH side fuse box. See Figure 31.
12. Install the LH fender splash shield. Please follow WSM procedures in Section 501-08.
13. Purge the power steering system. Please follow the WSM procedures in Section 211-02.
Power Steering Pump to Steering Gear Pressure Hose Inspection – Vehicles Equipped with Vacuum Boost
1. Remove the convolute from the power steering pump to steering gear pressure hose. See Figure 32.
2. Inspect the identification code on the rubber section of the power steering pump to steering gear pressure hose. See Figure 33.
3. Compare the identification codes to the list shown below. Is the code with ‘F’ at the end 01249F and is the second code equal to or between 1315-1340? See Figure 34.
Yes – Proceed to Step 4.
No – Reinstall the convolute by reversing the removal procedure.
4. Remove the hose fitting from the power steering gear and disconnect the steering gear pressure hose. See Figure 35.
5. If equipped, remove the power steering pressure hose bracket retainer. See Figure 36.
6. Position vehicle on a hoist. Please follow Workshop Manual (WSM) procedures in Section 100-02.
7. Remove the power steering pressure hose retainer at the power steering pump and discard the power steering pressure hose. See Figure 37.
8. Install the new power steering pressure hose and the retainer at the power steering pump. See Figure 38.
- Torque: 18 lb.ft (25 Nm)
9. If equipped, install the power steering pressure hose bracket retainer. See Figure 39.
- Torque: 48 lb.ft (5.4 Nm)
10. Connect the new power steering pressure hose at the steering gear. See Figure 40.
- Torque: 26 lb.ft (35 Nm)
11. Install the convolute onto the power steering pressure hose. See Figure 41.
12. Purge the power steering system. Please follow WSM procedures in Section 501-08.
November 2019
Customer Satisfaction Program 19B27
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, a power steering hose or hoses may not have been cured properly during the manufacturing process. |
| What is the effect? | An improperly cured power steering hose may develop a fluid leak and result in degradation or loss of the power steering assist. Vehicles with Hydro- Boost brake systems may also experience degradation or loss of the power brake assist. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to inspect your vehicle’s power steering hose or hoses, and replace if necessary free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until November 30, 2020. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 19B27. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
Thank you for your attention to this important matter.
Ford Customer Service Division
November 2019
Customer Satisfaction Program 19B27
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, a power steering hose or hoses may not have been cured properly during the manufacturing process. |
| What is the effect? | An improperly cured power steering hose may develop a fluid leak and result in degradation or loss of the power steering assist. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to inspect your vehicle’s power steering hose or hoses, and replace if necessary free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until November 30, 2020. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 19B27. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
Thank you for your attention to this important matter.
Ford Customer Service Division
Customer Satisfaction Program 19B27 – Supplement #1
November 21, 2019
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Customer Satisfaction Program 19B27 – Supplement #1
November 21, 2019
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Customer Satisfaction Program 19B27
November 5, 2019
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- Protects against wear and pump breakdown caused by abnormal wear, oxidation, and foaming
- Performs even in sub-zero treatment
- Specifically designed for power steering units
- Keeps power-steering systems running smoothly and helps stop or reduce fluid loss caused by leaky seals
- Formulated with high-quality oil and fortified with additives to revitalize dried, shrunken, and hardened seals
- Developed for use in GM, Ford, Chrysler, and most foreign cars and light trucks
- Anti-wear agents protect pump components
- Corrosion inhibitors to protect metal components
- The information below is per-pack only
- Premium full-synthetic formulation specifically engineered for Asian vehicles
- Provides protection against wear, foaming, and corrosion to maintain optimal performance
- Designed for extreme temperatures while also providing excellent operation in low temperatures
- Delivers excellent oxidative stability for extended fluid life
- The service solution for ALL European, North American, and Asian vehicles (Honda fluid recommended for Honda/Acura vehicles)
- Reduces friction and protects seals and hoses - extending the life of the power steering system
- Provides excellent cold and high temperature performance eliminating "morning sickness" stiffness
- Excellent for use in electric hydraulic systems
- Cleans and frees sticky turbines and pumps
- Adds Lubricity to help stop wear and improve performance
- Seals and helps prevent small leaks
- Foam inhibitors help extend fluid life
- REDUCES NOISE AND SMOOTHES OUT HARD STEERING: A unique dual cavity bottle containing a combination of the best performance additives to repair the most common power steering fluid related problems.
- STOPS LEAKS AND RECONDITIONS RACK & PINION: Power Steering Repair can be used to top-off the existing fluid when low, or add a bottle when changing fluid.
- RESTORES PREFORMANCE: Works on all vehicles, domestic and import.
- ADDS PROTECTION: Compatible with ALL types of power steering fluid or ATF, including petroleum, mineral oil and synthetic formulas.
- REPAIR-IT: Power Steering Repair-It works with all types of power steering fluid or ATF
- Keeps seals and O-rings pliable
- Prevents corrosion and squealing under severe conditions
- Protects against pump breakdown
- Not for use in Honda or Acura vehicles
- Suitable for all Honda models
- Honda genuine power steering fluid is manufactured for all Honda vehicle power steering systems
- Other manufacturer's power steering fluid may damage the Honda power steering system
- Genuine OEM Honda Parts
- 1 bottle treats 4 to 5 quarts of oil
- Stops and seals steering fluid leaks
- Works with all types of power steering leaks
- Part number: 1630
- Advanced additive package for excellent performance
- Reduces power-steering related noise, resulting in a quieter passenger compartment
- Special formula is non-foaming and anti-corrosive for longer fluid life and protection for power steering system components
Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API
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