SYNC 3 – Various SYNC Symptoms, Rear View Camera Operation, Echo/Robotic Voice Concerns, Temperature Not Displayed In Pop UpScreen – 2019-2022 Ford & Lincoln

NHTSA ID Number: 10244707

Manufacturer Communication Number: TSB 23-2307

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.

This bulletin supersedes 22-2254. Reason for update: Incorrect Procedure

Model:

Summary

This article supersedes TSB 22-2254 to update the Issue, Action and Service Procedure.

Issue: Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang/Ranger, 2020-2021 EcoSport/Expedition/Navigator, 2020-2022 Escape/F-Super Duty/Corsair, 2020-2023 Explorer/Aviator, 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

• Loss of BlueTooth pairing
• Loss of navigation destinations
• Slow/lag operation
• Sirius audio not functioning properly after a key cycle with active subscription
• Presets not responding or indicating properly
• Intermittent audio echo/robotic voice heard during a Bluetooth phone call
• Wi-Fi connection message pop-up every key cycle
• Frozen unresponsive touchscreen
• Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
• Inoperative infotainment applications
• Poor/no AppLink function
• Apple CarPlay not launching on connection or a black screen when connected
• Voice prompts that skip or have short pauses while directions are being provided
• Sirius Travel Link™ not working properly with active subscription
• Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
• Blank or frozen center display screen
• System states In Michigan when trying to select a Point Of Interest (POI) on the navigation system
• System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
• Climate control features missing after previous update
• Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
• Center display screen flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator) This may be due to the SYNC Software.

To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• One of the following vehicle lines:
  • 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
  • 2019-2021 Transit Connect
  • 2019-2023 Mustang/Ranger
  • 2020-2021 EcoSport/Expedition/Navigator
  • 2020-2022 Escape/F-Super Duty/Corsair
  • 2020-2023 Explorer/Aviator
  • 2021-2023 Bronco Sport
  • 2022-2023 Maverick
• Equipped with SYNC 3
• At least one of the following infotainment concerns:
  • Loss of BlueTooth pairing
  • Loss of navigation destinations
  • Slow/lag operation
  • Sirius audio not functioning properly after a key cycle with active subscription
  • Presets not responding or indicating properly
  • Intermittent audio echo/robotic voice heard during a Bluetooth phone call
  • Wi-Fi connection message pop-up every key cycle
  • Frozen unresponsive touchscreen
  • Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
  • Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
  • Inoperative infotainment applications
  • Poor/no AppLink function
  • Apple CarPlay not launching on connection or a black screen when connected
  • Voice prompts that skip or have short pauses while directions are being provided
  • Sirius Travel Link™ not working properly with active subscription
  • Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
  • Blank or frozen center display screen
  • System states In Michigan when trying to select a point of interest (POI) on the navigation system
  • System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
  • Climate control features missing after previous update
  • Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
  • Center display screen flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)

Service Procedure

NOTE: For vehicles that are not currently at the dealership, the customer can also update their vehicle’s SYNC 3 software via Wi-Fi or follow the instructions on https://www.owner.Ford.com or https://www.owner.Lincoln.com to update the SYNC 3 software.

1. Reprogram the APIM using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool.

(1). When FDRS asks Do You Have A SYNC3 Universal Device, select No.

70 Affected Products

Vehicles

1 Associated Document

Manufacturer Communications

23-2307
10 October 2023

https://www.nhtsa.gov/recalls?nhtsaId=10244707

MC-10244707-0001.pdf 71.261KB

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NHTSA ID Number: 10214878

Manufacturer Communication Number: TSB 22-2254

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

1 Associated Document

Manufacturer Communications

22-2254
28 June 2022

https://www.nhtsa.gov/recalls?nhtsaId=10214878

MC-10214878-0001.pdf 76.379KB

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NHTSA ID Number: 10214125

Manufacturer Communication Number: TSB 22-2225

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

1 Associated Document

Manufacturer Communications

22-2225
08 June 2022

https://www.nhtsa.gov/recalls?nhtsaId=10214125

MC-10214125-0001.pdf 76.387KB

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NHTSA ID Number: 10203656

Manufacturer Communication Number: TSB 21-2411

Summary

This article supersedes TSB 21-2342 to update the Issue, Action, and Service Procedure. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi-Fi connection message pop-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only) Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided

1 Associated Document

Manufacturer Communications

21-2411
18 November 2021

https://www.nhtsa.gov/recalls?nhtsaId=10203656

MC-10203656-0001.pdf 143.281KB

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NHTSA ID Number: 10202705

Manufacturer Communication Number: TSB 21-2342

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

1 Associated Document

Manufacturer Communications

21-2342
07 October 2021

https://www.nhtsa.gov/recalls?nhtsaId=10202705

MC-10202705-0001.pdf 76.829KB

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NHTSA ID Number: 10201620

Manufacturer Communication Number: TSB 21-2294

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

1 Associated Document

Manufacturer Communications

21-2294
07 September 2021

https://www.nhtsa.gov/recalls?nhtsaId=10201620

MC-10201620-0001.pdf 76.921KB

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NHTSA ID Number: 10200743

Manufacturer Communication Number: TSB 21-2263

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

1 Associated Document

Manufacturer Communications

21-2263
09 August 2021

https://www.nhtsa.gov/recalls?nhtsaId=10200743

MC-10200743-0001.pdf 89.228KB

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NHTSA ID Number: 10194433

Manufacturer Communication Number: TSB 21-2150

Summary

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

1 Associated Document

Manufacturer Communications

21-2150
12 May 2021

https://www.nhtsa.gov/recalls?nhtsaId=10194433

MC-10194433-0001.pdf 99.006KB

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NHTSA ID Number: 10181924

Manufacturer Communication Number: TSB 20-2363

Summary

Some 2019 MKZ, 2019-2020 EcoSport/Mustang/Continental/Fusion/F-150/Transit Connect/Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

1 Associated Document

Manufacturer Communications

20-2363
19 October 2020

https://www.nhtsa.gov/recalls?nhtsaId=10181924

MC-10181924-0001.pdf 154.349KB

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NHTSA ID Number: 10180340

Manufacturer Communication Number: TSB 20-2301

Summary

Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

1 Associated Document

Manufacturer Communications

20-2301
08 September 2020

https://www.nhtsa.gov/recalls?nhtsaId=10180340

MC-10180340-0001.pdf 84.221KB

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NHTSA ID Number: 10165705

Manufacturer Communication Number: TSB 19-2282

Summary

Some 2019 Mustang, Continental, Fusion, MKZ, F150, Transit Connect, Ranger, Edge or Nautilus with SYNC 3 may have the following intermittent symptoms: a solid blue screen when moving forward at speeds above 16 kph (10 mph), the rear view camera remains on the screen at speeds below 16 kph (10 mph), or inoperative infotainment applications. This may be due to the SYNC 3 software version installed on the vehicle. To correct the condition, follow the Service Procedure steps to reprogram the accessory protocol interface module (APIM).

1 Associated Document

Manufacturer Communications

19-2282
16 September 2019

https://www.nhtsa.gov/recalls?nhtsaId=10165705

MC-10165705-0001.pdf 112.724KB

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NHTSA ID Number: 10179121

Manufacturer Communication Number: TSB 20-2259

Summary

Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure

1 Associated Document

Manufacturer Communications

20-2259
10 August 2020

https://www.nhtsa.gov/recalls?nhtsaId=10179121

MC-10179121-0001.pdf 247.624KB

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Ford SYNC Updates

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Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API

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