Touchscreen Unresponsive – 2016-2018 Ford & Lincoln With SYNC 3

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NHTSA ID Number: 10143102

Manufacturer Communication Number: SSM 47379

 

Summary

Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

 

58 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayC-MAX2016-2018
FORDeBayECOSPORT2018
FORDeBayEDGE2016-2018
FORDeBayESCAPE2016-2018
FORDeBayEXPEDITION2016-2017
FORDeBayEXPLORER2016-2018
FORDeBayF-1502016-2018
FORDeBayFIESTA2016-2018
FORDeBayFLEX2016-2018
FORDeBayFOCUS2016-2018
FORDeBayFUSION2016-2018
FORDeBayMUSTANGeBay2016-2018
FORDeBayTAURUS2016-2018
FORDeBayTRANSIT2016-2018
FORDeBayTRANSIT CONNECT2016-2017
LINCOLNeBayCONTINENTAL2017-2018
LINCOLNeBayMKC2016-2018
LINCOLNeBayMKS2016
LINCOLNeBayMKT2016-2018
LINCOLNeBayMKX2016-2018
LINCOLNeBayMKZ2016-2018
LINCOLNeBayNAVIGATOR2016-2017

 


1 Associated Document

Manufacturer Communications

SSM 47379

MC-10143102-9999.pdf 6.305KB

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NHTSA ID Number: 10137100

Manufacturer Communication Number: SSM 47167

 

Summary

Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.


1 Associated Document

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NHTSA ID Number: 10138533

Manufacturer Communication Number: SSM 47041

 

Summary

Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.


1 Associated Document

Manufacturer Communications

SSM 47041

MC-10138533-9999.pdf 7.009KB

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NHTSA ID Number: 10140332

Manufacturer Communication Number: SSM 47041

 

Summary

Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.


1 Associated Document

Manufacturer Communications

SSM 47041

MC-10140332-9999.pdf 7.009KB

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Ford SYNC Updates

 

Bestseller No. 1
2025 Latest A15 Navigation SD Card Compatible with Ford/Lincoln, F150 Explorer Fusion Expedition Escape Edge MKC MKZ MKX Sync Navigation Accessories Update USA/Canada Maps, GM5T-19H449-AJ
  • LATEST DATA: A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. This map update covers hundreds of cities, counties and metropolitan areas in all 50 U.S. states and Canada. Latest 2025 version navigation accessories fits for FordeBay/LincolneBay.
  • COMPATIBLE WITH FORDeBay MODELS: Fits for FordeBay (F-150 2013 - 2015), (EXPLORER 2011 - 2016), (FUSION 2013 - 2016), (EXPEDITION 2015), (ESCAPE 2013 - 2015), (EDGE 2011 - 2015), (FOCUS 2012 - 2015), (C-MAX 2013 - 2015), (ESCAPE HYBRID 2013 - 2015), (EXPEDITION XT 2015), (FIESTA 2014 - 2015), (FLEX 2013 - 2015), (MUSTANGeBay 2015), (SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016), (TAURUS 2013 - 2015), (TRANSIT 2013 - 2015), (TRANSIT CONNECT 2014 - 2016).
  • COMPATIBLE WITH LINCOLNeBay MODELS: Fits for LINCOLNeBay (MKZ 2013 - 2016), (MKX 2011 - 2016), (MKC 2015), (MKS 2013 - 2015), (MKT 2013 - 2015), (NAVIGATOR 2015).
  • INSTALLATION INSTRUCTION: You need to check if the CCPU of FordeBay/LincolneBay SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn vehicle off 2. Locate the SD card slot 3. Remove the old SD Card 4. Insert the new Navigatilon SD Card into the SD card slot untll it clicks 5. Start the engine to ensure the new Navigation SD Card is functioning. The word "Navigation" should appear in the upper right hand corner.
  • BUY WITH CONFIDENCE: Press Navigation to access navigation functions. lf โ€œInsert Nav SD Card" appears, this means the system doesn't recognize that the new card was inserted. Ensure the card is inserted all the way until it clicks. If for any reason you are not satisfied with your Navigation SD Card, we offer 24-hour, 100% satisfaction customer support services.
Bestseller No. 2
2025 Latest Version A15 Navigation SD Card Compatible with Ford/Lincoln, Includes New Updated Roads USA and Canada - Sync 2 Navigation System
  • โœ…โœ…โœ… Lifetime Service& Add to Cart Now!: Reliable, simple, and made to last, each Lucksky A15 Navigation SD Card comes with an absolute lifetime guarantee โ€“ that's our promise of enduring quality.
  • โœ…Compatible with FordeBay Navigation: C-Max (2013-2015), (Edge 2011/2015), Escape (2013/2015), Escape Hybrid (2013-2015), Expedition 2015, Expedition XT 2015, Explorer (2011-2016), F-150 (2013-2015), Fiesta (2014-2015), Flex (2013/2015), Focus (2012-2015), Fusion (2013-2016), MustangeBay 2015, Super Duty(F-250/FF-350/F-450) (2013-2016), Transit (2013 2015), Transit Connect (2014-2016)
  • โœ…Compatible with LincolneBay Navigation: MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015
  • โœ…2025 A15 Newest System: The map includes the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This fordeBay navigation sd card update is only available for SYNC systems that use SD cards for navigation. This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
  • โœ…Built-in Premium Chips: The fordeBay navigation sd card is made of premium chips and 9 pins. It has 32GB of memory and high-speed data processing ability, which is not easily burned or damaged during use.
Bestseller No. 3
2024 Latest Version A15 Navigation SD Card Fits for Ford/Lincoln,Sync USA/Canada,Updated A15 GM5T-19H449-AJ
  • Package Contents:You will get 1*2024 Latest Version A15 Navigation SD Card, Including USA and Canada.
  • Fits For FordeBay Models:F150(2013-2015),Super Duty F250/350/450(2013-2016),Explorer(2011-2016),Escape(2013-2015),Expedition(2015),MustangeBay(2015),Transit(2013-2015),Transit Connect(2014-2016),Taurus(2013-2015).
  • Fits For LincolneBay Models:MKC(2015),MKS(2013-2015),MKT(2013-2015),MKX(2011-2016),MKZ(2013-2016),Navigator(2015).
  • Plug and play:You just plug the A15 Navigation SD Card into the truck with space for storage with SD maps and it loads everything on its own.
  • Quality Service:1 year manufacturer's warranty and 30-Day No Hassle Money Back,If you have any question please feel free to contact us.Maigoo provides you with the most satisfactory service.
SaleBestseller No. 4
2024 A15 Navigation SD Card for Ford & Lincoln, Latest Navigation System Map Update for F-150, Explorer, Escape, Fusion, Edge, MKZ, Includes New Updated Roads USA and Canada - Sync 2 Navigation System
  • ใ€Compatible with FordeBay modelsใ€‘F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Escape, Escape Hybrid 2013-2015, Super Duty (F-250/F-350/F-450) 2013-2016, Edge 2011-2015, Focus 2012-2015, Flex 2013-2015, Fiesta 2014-2015, C-Max 2013-2015, MustangeBay 2015, Taurus 2013-2015, Expedition 2015, Transit 2014-2015
  • ใ€Compatible with LincolneBay Modelsใ€‘MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2014-2016, Navigator 2015
  • ใ€A15 Navigation SD Cardใ€‘This SD card updates previous versions such as A14, A13, A12, and so on, providing expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This FordeBay navigation SD card update ensures that users have access to the newest map data, allowing for accurate and up-to-date navigation information.
  • ใ€Easy to Useใ€‘Before replacing the SD card, ensure the engine is OFF at least 10 mintes. Insert the new card (label side up), then turn ON the vehicle. The system will update automaticallyโ€”DO NOT turn off the engine until itโ€™s complete. The update takes about 10-20 minutes, with no additional programming required.
  • ใ€Navigation SD Card Warningใ€‘Do not insert the A15 Sync navigation SD card into non-vehicle devices, as this may damage the map data. Additionally, A15 Navigation SD cards are locked to the first vehicle once inserted and cannot be switched to another vehicle
Bestseller No. 6
2024 Latest Version A15 Navigation SD Card Fits for Ford/Lincoln, Updated Roads Map Card Sync USB/Canada, Ford Explorer Accessories A15 GM5T-19H449-AJ GPS SD Map Card Rocketek USB
  • 2024 Latest Navigation GPS Maps SD Card A15: Navigation update 2024 Version A15 GM5T 19H449 AJ card compatible with FordeBay & LincolneBay. The FordeBay navigation SD card map includes the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 United States and Canada.
  • 2024 A15 Newest System: 2024 Latest Navigation GPS Maps sd Card A15 newest updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. Note: This fordeBay navigation update card is only available for SYNC systems that use SD cards for navigation. Navigation System Map Updated for the United States and Canada.
  • Compatible with FordeBay Navigation: C-Max (2013-2015), (Edge 2011-2015), Escape (2013-2015), Escape Hybrid (2013-2015), Expedition 2015, Expedition XT 2015, Explorer (2011-2016), F-150 (2013-2015), Fiesta (2014-2015), Flex (2013-2015), Focus (2012-2015), Fusion (2013-2016), MustangeBay 2015, Super Duty(F-250/FF-350/F-450) (2013-2016), Transit (2013-2015), Transit Connect (2014-2016), Taurus(2013-2015).
  • Compatible with LincolneBay Navigation: This 2024 latest maps A15 navigation SD card fits for many LincolneBay Models, include MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015. Latest 2024 version navigation accessories fits for LincolneBay.
  • Note: Please check if the CCPU of FordeBay/LincolneBay SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. โˆš If your FordeBay or LincolneBay has the following textโ€œNavigationโ€ or โ€œInsert Nav SD Cardโ€on the central screen, the our A15 Navigation SD Card can be used. X If โ€œInformationโ€ is displayed, this SD card will not be compatible with your car.
Bestseller No. 7
2025 Latest Version A15 Navigation SD Card Compatible with Ford/Lincoln Sync 2 System Navigation SD Card Map Update USA Canada GPS MAP GM5T-19H449-AJ GM5T19H449AJ The Latest Version of A15 SD Card
  • ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
  • Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
  • Compatible with FordeBay (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANGeBay 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
  • Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
  • ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
Bestseller No. 8
2024 Latest Version A15 Navigation Updated sd Card GM5T 19H449 AJ Compatible with Ford/Lincoln, sync USA/Canada
  • Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with FordeBay & LincolneBay. Card can be used in 50 United States and Canada. Card is Compatible with FordeBay/LincolneBay mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
  • Navigation update Card Compatible with FordeBay: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
  • Gps update SD Card Compatible with FordeBay: Focus 2012-2015), (Fusion 2013-2015), (MustangeBay 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
  • SD Card is Compatible with LincolneBay mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
  • Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.
Bestseller No. 9
A15 Navigation SD Card 2024 GPS Map Update, Latest Version GPS SD Map Card for Ford Lincoln, GM5T-19H449-AJ, USA Canada Maps
  • ใ€Compatible with FordeBayใ€‘C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, MustangeBay 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
  • ใ€Compatible with LincolneBayใ€‘MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
  • ใ€Map Coverage Areaใ€‘USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
  • ใ€Easy To Installใ€‘Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
  • ใ€Please Noteใ€‘This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
Bestseller No. 10
Navigation sd Card Fits Ford Lincoln USA Canada- 2025 New Map Updated A15 - GM5T-19H449-AJ
  • 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
  • Compatible with FordeBay Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
  • Compatible with FordeBay Navigation: Expedition (2015), MustangeBay (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
  • Compatible with LincolneBay Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)

Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API


 

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