18C01 – Rear Door Modules – 2018 Ford Expedition & Lincoln Navigator

January 16, 2018

Second Row Power Windows May Not Reverse/FMVSS 118

If the window does not automatically reverse when an obstruction is found, it can increase the risk of injury.

 

NHTSA Campaign Number: 18V058

Manufacturer Ford Motor Company

Components VISIBILITY

Potential Number of Units Affected 361

 

Summary

Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, “Power-Operated Window Systems.”

 

Remedy

Ford will notify owners, and dealers will inspect the second row window electronic control modules, and replace them as necessary based on their build date codes, free of charge. The recall began on February 16, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18C01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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February 6, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 18C01
Certain 2018 Model Year Expedition and Navigator Vehicles
Rear Door Modules

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Expedition	2018	Kentucky Truck	November 27, 2017 through December 9, 2017
Navigator	2018	Kentucky Truck	November 27, 2017 through December 7, 2017

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 118: Power-operated window, partition, and roof panel systems, which requires automatic reversal for power-operated windows when remotely closing the windows.  One or both rear door modules (RDMs) may have been built incorrectly, potentially causing them to overheat internally when using the global close feature of the remote key fob.  This can prevent automatic reversal when an obstruction is encountered while the window is closing, increasing the risk of injury.  If this condition occurs, the window could still move in intervals of 500 milliseconds with manual switch operation.  Automatic reversal functions would resume once the control module’s internal temperature falls below the thermal protection threshold.  There is no fire risk associated with this condition.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect both the driver and passenger side rear door module (RDM) build date codes, and if necessary replace the RDM.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of February 12, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

             

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 18C01
Certain 2018 Model Year Expedition and Navigator Vehicles
Rear Door Modules

 

OASIS ACTIVATION

OASIS was activated on January 17, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists was available through https://web.fsavinlists.dealerconnection.com on January 17, 2018.  Owner names and addresses will be available by February 27, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
  • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership.  For details, reference EFC04786 National Launch of Lincoln Pickup and Delivery New Owner Privileges.

 

LINCOLN CLIENT SPECIAL HANDLING

To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:

• Fuel fill
• Gift Card for the client’s favorite restaurant

The Lincoln Loyalty Program is exclusive to Lincoln dealers.  Owners will not be notified of this service in owner mailings.  Reference EFC06196, Lincoln Loyalty Program Announcement for additional details.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (18C01) is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
• For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program

Announcement for Requirements and Claiming Instructions.  Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 18C01
Certain 2018 Model Year Expedition and Navigator Vehicles
Rear Door Modules

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect both rear door module build date codes, pass	18C01A	0.3 Hours
Inspect both rear door module built dates, replace ONE (1) door module	18C01B	0.3 Hours
Inspect both rear door module built dates, replace TWO (2) door modules	18C01C	0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity	Claim Quantity
GN1Z-14B291-C	Rear door module (for both LH and RH doors)	As Required

 

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2018 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — REAR DOOR MODULES

 

OVERVIEW

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 118: Power-operated window, partition, and roof panel systems, which requires automatic reversal for power-operated windows when remotely closing the windows. One or both rear door modules (RDMs) may have been built incorrectly, potentially causing them to overheat internally when using the global close feature of the remote key fob. This can prevent automatic reversal when an obstruction is encountered while the window is closing, increasing the risk of injury. If this condition occurs, the window could still move in intervals of 500 milliseconds with manual switch operation. Automatic reversal functions would resume once the control module’s internal temperature falls below the thermal protection threshold. There is no fire risk associated with this condition.

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect both the driver and passenger side rear door module (RDM) build date codes, and if necessary replace the RDM. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

SERVICE PROCEDURE

Recommended Tool List:

1/4″ Drive Ratchet (Hand and Power Tool)

1/4″ Drive 7mm Shallow Socket

1/4″ Drive 4″ (10 cm) Extension

6″ (15 cm) Trim Tool

 

1. Remove the RH and LH rear door trim panels. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
2. Inspect the RH and LH rear door module build date. See Figure 1. Is the build date between 2017.11.10 and 2017.11.20?
   • Yes – Replace the affected rear door module(s). Please follow the WSM procedures in Section 419-10.
   • No – No action required. Reinstall the RH and LH rear door trim panels. Please follow the WSM procedures in Section 501-05.

FIGURE 1

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February 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Compliance Recall Notice 18C01 / NHTSA Recall 18V-058

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 118 (Power-operated window, partition, and roof panel systems).

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the power-operated second row window may not automatically reverse if an obstruction is encountered while the window is closing.
What is the risk?	If the window does not automatically reverse as required, it may increase the risk of injury.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to inspect both the driver and passenger side rear door modules, and if necessary replace them free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 18C01.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-058.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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February 2018

 

* * * IMPORTANT SAFETY RECALL * * *

 

Compliance Recall Notice 18C01 / NHTSA Recall 18V-058

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 118 (Power-operated window, partition, and roof panel systems).

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the power-operated second row window may not automatically reverse if an obstruction is encountered while the window is closing.
What is the risk?	If the window does not automatically reverse as required, it may increase the risk of injury.
What will Lincoln and your dealer do?	The Lincoln Motor Company has authorized your dealer to inspect both the driver and passenger side rear door modules, and if necessary replace them free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay to schedule a service appointment for Recall 18C01.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.       The Lincoln Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App.  The app can be downloaded through the App Store or Google Play.  In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 18V-058.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

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Febrero 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña 18C01/campaña de la NHTSA 18V-058

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo,con el VIN que aparece más arriba, no cumple con las normas federales de seguridad de vehículos de motor (FMVSS) 118 de EE. UU. (sistemas de las ventanas eléctricas, división y del panel del techo).

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, la ventana eléctrica de la segunda fila podría no revertir automáticamente el movimiento en caso de que se encontrara una obstrucción mientras se cierra.
¿Qué riesgo existe?	Si la ventana no revierte automáticamente el movimiento según lo requerido, podría aumentar el riesgo de sufrir una lesión.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a inspeccionar ambos módulos de las puertas traseras del lado del conductor y del pasajero y si fuera necesario, reemplazarlos sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 18C01.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.       Ford Motor Company le recomienda realizar esta campaña en su vehículo.  El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo alguno, puede escribir al Administrador en el National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar www.safercar.gov.  Mencione la Campaña de seguridad 18V-058 de la NHTSA.
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español.

 

Gracias por su atención en este asunto sumamente importante.

División de Servicio al Cliente de Ford

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Febrero 2018

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña 18C01/campaña de la NHTSA 18V-058

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

The Lincoln Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad de vehículos de motor (FMVSS) 118 de EE. UU. (sistemas de ventanas eléctricas, división y panel del techo).

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, la ventana eléctrica de la segunda fila podría no revertir automáticamente el movimiento en caso de que se encontrara una obstrucción mientras se cierra.
¿Qué riesgo existe?	Si la ventana no revierte automáticamente el movimiento según lo requerido, podría aumentar el riesgo de sufrir una lesión.
¿Qué harán Lincoln y su distribuidor?	The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar ambos módulos de las puertas traseras del lado del conductor y del pasajero y si fuera necesario, reemplazarlos sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 18C01.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña en su vehículo.  El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo alguno, puede escribir al Administrador en el National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar www.safercar.gov.  Mencione la Campaña de seguridad 18V-058 de la NHTSA.
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.lincoln.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español.

 

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	EXPEDITION	2018
LINCOLN	NAVIGATOR	2018

 

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10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-18V058-8194.pdf 121.009KB

 

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Manufacturer Notices(to Dealers,etc)- February 6, 2018 – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 18C01 Certain 2018 Model Year Expedition and Navigator Vehicles Rear Door Modules

RCMN-18V058-8994.pdf 2220.754KB

 

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Non-Compliance Notice 573 Report/FMVSS 118

RCLRPT-18V058-3653.PDF 217.759KB

 

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Miscellaneous Document – FORD MEDIA CENTER – Ford issues Safety Compliance Recall; Expands Safety Recall for Vehicles Containing Certain Takata Airbag Inflators

RMISC-18V058-4475.pdf 36.401KB

 

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Recall Acknowledgement

RCAK-18V058-3222.pdf 245.899KB

 

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Manufacturer Notices(to Dealers,etc)- January 17, 2018 – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 18C01 Certain 2018 Model Year Expedition and Navigator Vehicles Rear Door Modules

RCMN-18V058-3750.pdf 51.109KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V058-1771.PDF 214.618KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V058-9245.PDF 214.513KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V058-7164.PDF 211.316KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V058-7726.PDF 211.428KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V058&docType=RCL

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Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API

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