Customer Satisfaction

Customer Satisfaction Program 19M01 – Catalytic Converter Extended Coverage – 2013-2018 Ford Police Interceptor Utility

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2017 Ford Police Interceptor Utility

NHTSA ID Number: 10178054 Manufacturer Communication Number: 19M01 S1   Summary Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine Catalytic Converter Extended Coverage This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first … Read more

Customer Satisfaction Program 19N01 – Transmission Molded Leadframe Extended Coverage – 2011-2013 Ford F-150 & 2012-2013 Expedition & Lincoln Navigator

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2013 Ford F-150

NHTSA ID Number: 10201087 Manufacturer Communication Number: 19N01-S4 Summary This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.   August 17, 2021 Customer Satisfaction Program 19N01 – Supplement #4 … Read more

Customer Satisfaction Program 19N05 – Carbon Monoxide Concern – 2011-2017 Ford Explorer

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2017 Ford Explorer

NHTSA ID Number: 10162412 Manufacturer Communication Number: 19N05   Summary Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles – Carbon Monoxide Concern     7 Affected Products Vehicle MAKE MODEL YEAR FORD EXPLORER 2011-2017   June 24, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 19N05 Certain 2011-2017 Model Year Explorer … Read more

Customer Satisfaction Program 19B12 – Anti-lock Brake System Module Software Update – 2019 Ford Explorer

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2019 Ford Explorer

NHTSA ID Number: 10163601 Manufacturer Communication Number: 19B12-S1   Summary Customer Satisfaction Program 19B12 Certain 2019 Model Year Explorer – Supplement #1 Anti-lock Brake System Module Software Update   1 Affected Product Vehicle MAKE MODEL YEAR FORD EXPLORER 2019   July 24, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 19B12 – Supplement … Read more

Customer Satisfaction Program 19N08 – Transmission Clutch Shudder / Transmission Clutch Warranty Extension – 2014-2015 Ford Fiesta & 2014-2016 Focus

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2016 Ford Focus

NHTSA ID Number: 10164603 Manufacturer Communication Number: 19N08   Summary Certain 2014 through 2015 Model Year Fiesta and 2014 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission – Transmission Clutch Shudder / Transmission Clutch Warranty Extension     5 Affected Products Vehicles MAKE MODEL YEAR FORD FIESTA 2014-2015 FORD FOCUS 2014-2016   August … Read more