Customer Satisfaction Program 19M01 – Catalytic Converter Extended Coverage – 2013-2018 Ford Police Interceptor Utility

NHTSA ID Number: 10178054

Manufacturer Communication Number: 19M01 S1

 

Summary

Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine Catalytic Converter Extended Coverage This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first

 

7 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	EXPLORER POLICE INTERCEPT	2013-2019

 

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July 23, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 19M01 – Supplement #1
Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage

REF: NEW VEHICLE DELIVERY HOLD – Emission Recall 19E02 – Supplement #1
July 23, 2020

Customer Satisfaction Program 19M01
June 13, 2019

 

EASON FOR THIS SUPPLEMENT

• Affected Vehicles: Addition of certain 2019 Model Year Vehicles

 

PROGRAM TERMS

This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.

This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.  If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through August 31, 2021.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle	Model Year	Assembly Plant	Build Dates
Police Interceptor Utility	2013-2018	Chicago	August 25, 2011 through September 16, 2018
	2019		September 18, 2018 through September 20, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In the affected vehicles, it may be possible that aggressive law enforcement driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).

 

SERVICE ACTION

If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter.

This service must be performed at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION AND MAILING SCHEDULE

Owner Letters were mailed the week of July 1, 2019. The owner letters for the additional Supplement #1 population will be mailed by the week of August 3, 2020. Dealers should repair any 19M01 eligible vehicles identified in OASIS that exhibit an illuminated MIL with DTCs P0420 and/or P0430, whether or not the customer has received a letter.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Customer Satisfaction Program 19M01 – Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage

 

New! OASIS ACTIVATION

OASIS was activated on June 13, 2019. The OASIS population for supplement #1 will be activated on July 23, 2020.

 

FSA VIN LISTS ACTIVATION 

FSA VIN Lists will not be activated for this service action.

 

SOLD VEHICLES

• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:

• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS

 

New! OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires August 31, 2021.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for service related to catalytic converter replacement.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle powertrain warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 18-2138 (2013-2018 Police Interceptor Utility) or applicable Labor Operation Codes for the Workshop Manual procedure.
  • Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 19M01 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (19M01) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Refunds: Submit refunds on a separate repair line.
  • Program Code: 19M01                – Misc. Expense: ADMIN
  • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

 

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ATTACHMENT II

Customer Satisfaction Program 19M01 – Supplement #1
2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine
Catalytic Converter Extended Coverage

 

LABOR ALLOWANCES

Description	Model Year	FWD / AWD	Labor Operation	Labor Time
Replace Rear (RH) Catalytic Converter. Includes time for retrieving DTC’s.	2013-2015	FWD	19M01B	1.9 Hours
		AWD		2.2 Hours
	2016-2019
Replace Front (LH) Catalytic Converter.  Includes time for retrieving DTC’s.	2013-2015	FWD	19M01C	1.6 Hours
		AWD
	2016-2019			1.7 Hours
Replace Both Catalytic Converters. Includes time for retrieving DTC’s.	2013-2015	FWD	19M01D	2.8 Hours
		AWD		3.1 Hours
	2016-2019

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Model Year	Description	Order Quantity	Claim Quantity
DA8Z-5G232-C	2013-2015	Front Catalytic Converter (LH)	As Needed Based on DTC(s) set
DA8Z-5G232-D		Rear Catalytic Converter (RH)
FB5Z-5G232-A	2016-2019	Front Catalytic Converter (LH)
FB5Z-5G232-B		Rear Catalytic Converter (RH)

 

Additional Parts – If Replacing One Catalytic Converter (LH or RH) – All Model Years

Description	Order Quantity	Claim Quantity	Part Number
Gasket – Catalytic Converter to Cylinder Head	1	1	DG1Z-9448-A
Stud – Catalytic Converter to Cylinder Head (12 per pkg, 6 req’d)	1	6	W712244-S300
Nut – Catalytic Converter to Cylinder Head (4 per pkg, 6 req’d)	2	6	W716011-S430
Gasket – Y-pipe to LH Manifold	1	1	7T4Z-9450-AA
Nut – Y-pipe to Intermediate Pipe and Catalytic Converters (4 per pkg, 8 req’d)	2	8	W714265-S441
Gasket – Y-pipe to Intermediate Pipe	1	1	DA5Z-9450-A
Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d)	As Needed		W711918-S439

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Additional Parts – If Replacing Both Catalytic Converters – All Model Years
Description	Order Quantity	Claim Quantity	Part Number
Gasket – Catalyst to Cylinder Head	2	2	DG1Z-9448-A
Stud – Catalyst to Cylinder Head (12 per pkg, 12 req’d)	1	12	W712244-S300
Nut – Catalyst to Cylinder Head (4 per pkg, 12 req’d)	3	12	W716011-S430
Gasket – Y-Pipe to LH Manifold	1	1	7T4Z-9450-AA
Nuts – Y-pipe to Intermediate Pipe and Catalysts  (4 per pkg, 8 req’d)	2	8	W714265-S441
Gasket – Y-pipe to Intermediate Pipe	1	1	DA5Z-9450-A
Bolt – Driveshaft to PTU (AWD only) (4 per pkg, 4 req’d)	As Needed		W711918-S439

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

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ATTACHMENT III

CERTAIN 2013-2019 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES EQUIPPED WITH A 3.7L ENGINE — CATALYTIC CONVERTER EXTENDED COVERAGE

 

OVERVIEW

In the affected vehicles, it may be possible that aggressive law enforcement driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).

If an affected vehicle exhibits this condition, dealers are to replace the affected catalytic converter. This service must be performed at no charge to the vehicle owner.

 

SERVICE PROCEDURE

Recommended Tool List For Replacement:

1/4″ Drive Flex Head Ratchet

1/4″ Drive Shallow 10mm Socket

1/4″ Drive 12 in (305 mm) Extension

1/4″ Drive Torque Wrench

3/8″ Drive Impact Gun

3/8″ Drive Ratchet

3/8″ Drive 13mm Deep Swivel Impact Socket

3/8″ Drive 15mm Deep Swivel Impact Socket

3/8″ Drive 7 in (178 mm) & 12 in (305 mm) Impact Extensions

3/8″ Drive Torque Wrench

Long 10mm Ratchet Wrench

Stud Remover / Installer

Long Screwdriver (RH Converter Only)

Paint Stick (RH Converter Only)

Exhaust Gas Oxygen Sensor Socket 303-476 (RH Converter Only)

 

1.  Using Integrated Diagnostic System (IDS), retrieve DTCs.  Are DTCs P0420 and/or P0430 stored in the powertrain control module (PCM)?

Yes –  Replace the affected catalytic converter.  Refer to Workshop Manual (WSM) Section 309-00D.

No –  This article does not apply.

 

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August 2019

 

Emission Recall 19E02

Customer Satisfaction Program 19M01

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN): 12345678901234567

 

Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your vehicle may be releasing air pollutants that exceed applicable emission standards in your state.

What is the issue?	On your vehicle, it may be possible that aggressive law enforcement driving maneuvers can result in an overheated catalytic converter and catalyst degradation.
What is the effect? Service Engine Soon	Catalyst degradation may resultin an illuminated Service Engine Soon Indicator (icon shown to left) and may also cause elevated exhaust emissions.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to reprogram the Powertrain Control Module with improved catalyst protection software. This service will be performed free of charge (parts and labor).  If you do not have this service performed: Your vehicle may not pass emission or smog tests that may be required in your area. Your State Department of Motor Vehicles may not renew your vehicle registration. In addition, Ford Motor Company is extending the warranty coverage on the catalytic converters under Customer Satisfaction Program 19M01.  This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. If your vehicle has already exceeded either time or mileage limits listed above, this extended warranty coverage will last through December 31, 2019. Coverage is automatically transferred to subsequent owners.
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle may require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay to request a service appointment for Emission Recall 19E02. Provide the dealer with the VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this emission recall. You should contact their dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.    Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. If the previously paid for repair was performed before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to catalytic converter replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before August 31, 2021. To avoid delays, do not send receipts to Ford Motor Company.
What if you no longer own this vehicle?	If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).
California and Massachusetts Registration Requirements	The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal. If your vehicle is registered in California or Massachusetts, it is subject to these requirements. When your dealer completes this emission recall repair, you will receive a Vehicle Emission Recall Proof of Correction certificate. Please make sure that you receive a certificate from your dealer and that you have it with you when you renew your vehicle registration. It is also important for you to know that the certificate should be returned to the Department of Motor Vehicles (DMV) only if it is requested by the DMV. Otherwise, this certificate is to be held by you for your records. In order to ensure your full protection under emissions warranty provisions, and to avoid any inconvenience when renewing your registration, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 19M01 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10178054

MC-10178054-0001.pdf 285.366KB

 

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NHTSA ID Number: 10162410

Manufacturer Communication Number: 19M01

Summary

Customer Satisfaction Program 19M01: Certain 2013-2018 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine – Catalytic Converter Extended Coverage

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Customer Satisfaction Program 19M01

June 13, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10162410

https://static.nhtsa.gov/odi/tsbs/2019/MC-10162410-0001.pdf

 

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Mongoose-Plus J2534
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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