Customer Satisfaction Program 19N05 – Carbon Monoxide Concern – 2011-2017 Ford Explorer

NHTSA ID Number: 10162412

Manufacturer Communication Number: 19N05

 

Summary

Customer Satisfaction Program 19N05: Certain 2011-2017 Model Year Explorer Vehicles – Carbon Monoxide Concern

 

 

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7 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	EXPLORER	2011-2017

 

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June 24, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern

 

PROGRAM TERMS

This is a one-time service program. This program will be in effect through July 31, 2022. There is no mileage limit for this program.

NOTE: This program replaces 17N03.

VEHICLES COVERED BY THIS PROGRAM

Vehicle	Model Year	Assembly Plant	Build Dates
Explorer	2011-2017	Chicago	2011 Job 1 through 2017 Job Last

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING THIS SERVICE

Ford is aware that some 2011-2017 Explorer owners have concerns about exhaust or carbon monoxide.  These vehicles are safe.  However, for our customers’ peace of mind, Ford is offering this no charge service that reduces the potential for exhaust to enter the vehicle. Customers can take their vehicles, regardless of mileage or warranty status, to a Ford dealer to have this service performed.   NOTE: This program does not apply to Police Interceptor units.

 

SERVICE ACTION

At the request of the customer, dealers are to reprogram the climate control module (using IDS release 107.04 or higher), and replace the lift gate drain valves. This service must be performed at no charge to the vehicle owner.

NOTE:  Climate control module reprogramming brings fresh air into the vehicle cabin during rapid acceleration.  Some customers in extremely hot and humid climates may notice a momentary change in max air conditioning output.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 1, 2019.  Dealers should apply this service at the request of the customer, whether or not they have received a letter.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Dealer Q & A Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern

 

OASIS ACTIVATION

OASIS will be activated on June 24, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will not be activated for this service action.

 

SOLD VEHICLES

• Owners that have concerns about exhaust or carbon monoxide will be directed to dealers for this service.
• Dealers are to prioritize servicing of customer vehicles over servicing of new and used vehicle inventory.

 

STOCK VEHICLES

• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES   

The use of rental vehicles is not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• This is a one-time service program and also applies to vehicles that are within the New Vehicle Limited Warranty coverage period. When a vehicle is determined to exhibit this concern, repairs should be claimed against Program Code 19N05.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 19N05 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Provision for Locally Obtained Supplies: Includes isopropyl alcohol and TA-19-C Instant Gel Adhesive or equivalent. o Program Code: 19N05 o Misc Expense: OTHER o Amount: Actual cost up to $5.00
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
• Program Terms: This program will be in effect through July 31, 2022. There is no mileage limit for this program.

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ATTACHMENT II

Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern

 

LABOR ALLOWANCES – All Vehicles

Description	Labor Operation	Labor Time
Liftgate Drain Valve Replacement Climate Control Module Reprogramming (using IDS release 107.04 or higher)	19N05B	0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description	Order Quantity	Claim Quantity	Part Number
Liftgate Drain Valve	2 (2011-2015) 3 (2016-2017)	2  (2011-2015) 3  (2016-2017)	4M8Z-78280B62-A
Motorcraft Instant Gel Adhesive (or equivalent, including but not limited to Loctite 414 or 495)	As Required	MISC. OTHER	TA-19-C

Order your parts requirements through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

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Customer Satisfaction Program 19N05

June 24, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10162412

https://static.nhtsa.gov/odi/tsbs/2019/MC-10162412-0001.pdf

 

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Mongoose-Plus J2534
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API

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