Customer Satisfaction Program 19N01 – Transmission Molded Leadframe Extended Coverage – 2011-2013 Ford F-150 & 2012-2013 Expedition & Lincoln Navigator

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David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 17, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 19N01 – Supplement #4 Certain 2011 – 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator Vehicles Equipped with A 6R80 Transmission Transmission Molded Leadframe Extended Coverage REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S07 – Supplement #2 Certain 2011 – 2013 Model Year F-150 Vehicles Equipped with A 6R80 Transmission 6R80 Sudden Transmission Downshift – Powertrain Control Module Reprogramming REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S19 Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80 Transmission 6R80 Sudden Transmission Downshift – Powertrain Control Module Programming REF: Customer Satisfaction Program 19B05 Certain 2012 – 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission Sudden Transmission Downshift – Powertrain Control Module Reprogramming New! REASON FOR THIS SUPPLEMENT • Labor Allowances – A new labor operation code is provided for photo and IDS log viewer file submission when ordering a molded leadframe. • Parts Requirements – A Customer Online Parts Inquiry System (COPIS) ticket is required when a part is backordered, vehicle off-road (VOR) must be indicated. • Rental: Rental is available if parts are backordered and COPIS ticket with VOR indicated is attached. PROGRAM TERMS This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program. If a vehicle has already exceeded either the time or the mileage limits, this extended warranty coverage ended on October 31, 2019. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Build Dates F-150 2011-2013 Dearborn April 28, 2010 through October 28, 2013 Kansas City May 18, 2010 through November 18, 2013 Expedition/Navigator 2012-2013 Kentucky Truck April 11, 2011 through August 19, 2013 Affected vehicles are identified in OASIS.  Copyright 2021 Ford Motor Company REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM). SERVICE ACTION The PCM software updates in FSA 19S07, 19S19 or 19B05 must be performed and/or closed before proceeding: • 19S07 – Certain 2011 – 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission • 19S19 – Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80 Transmission • 19B05 – Certain 2012 – 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the PCM, dealers are to replace the molded leadframe. This service must be performed at no charge to the vehicle owner. NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual (WSM) diagnostics. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters were mailed the week of May 6, 2019. Dealers should repair any affected vehicles that have that one or more of the DTCs listed, and/or if the vehicle exhibits an unintended downshift into first gear event, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 Customer Satisfaction Program 19N01 – Supplement #4 Certain 2011 – 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles Equipped With A 6R80 Transmission Transmission Molded Leadframe Extended Coverage OASIS ACTIVATION OASIS was activated on April 4, 2019. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Do not perform this program unless the affected vehicle exhibits the covered condition. TITLE BRANDED / SALVAGED VEHICLES Vehicles with cancelled warranties are not eligible for this service action. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expired November 30, 2019. • Refunds will only be provided for the cost associated with 6R80 molded leadframe replacement, with DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM, and present in an IDS log viewer file and/or similar (such as a computer scan from Auto Zone, etc.). Refunds without the proper documentation should not be approved. • If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500 are not stored in the PCM, 19N01 does not apply and a refund will not be approved; follow standard workshop manual (WSM) diagnostics. New! RENTAL VEHICLES Dealers may request a rental vehicle when Ford parts are on back-order; prior approval is required from the SSSC via the SSSC Web Contact Site. • A COPIS ticket with VOR flagged must be attached to the SSSC contact if the part is on back-order. • Follow Extended Service Plan (ESP) guidelines for dollar amounts. • If rental is approved by SSSC, a maximum of 10 days may be allowed, SSSC must be contacted for prior approval if additional days are required. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 Customer Satisfaction Program 19N01 – Supplement #4 Certain 2011 – 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles Equipped With A 6R80 Transmission Transmission Molded Leadframe Extended Coverage ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued) • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500 are not stored in the PCM, 19N01 does not apply; follow standard workshop manual (WSM) diagnostics. Dealers may be requested to upload an IDS log viewer file with existing DTCs and PCM part number before SSSC approval is provided. New! CLAIMS PREPARATION AND SUBMISSION • Note: All repairs for this program should be claimed using the claim entry direction below regardless if the vehicle is still under the New Vehicle Limited Warranty. o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 19N01 if vehicle is still within time and mileage limits. • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number 19N01 is the sub code.  Customer Concern Code (CCC): E31 – Check Engine Light  Condition Code (CC): 42 – Does Not Operate Properly  Causal Part Number: 7G276  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 19N01 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. o Refund offers expired November 30, 2019.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 Coverage Customer Satisfaction Program 19N01 – Supplement #4 Certain 2011 – 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles Equipped With A 6R80 Transmission Transmission Molded Leadframe Extended Coverage LABOR ALLOWANCES Vehicles Description Labor Operation Labor Time 2011-2012 F-150 Check for DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM and if present replace the molded leadframe 19N01B 2.2 Hours 2012-2013 Expedition/Navigator Check for DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM and if present replace the molded leadframe 19N01C 2.2 Hours All Contact SSSC, Attach IDS Log Viewer File (in PDF file format) and required photos to Part Order Contact Must be claimed with either 19N01B or 19N01C, and SSSC contact must contain the following: 1. IDS log viewer file in PDF file format 2. Photo of vehicle mileage 19N01ZZ 0.2 Hours New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: Molded leadframes are not available to repair all vehicles, which require replacement. To place an order for the molded leadframe, submit a VIN-specific Part Order contact via the SSSC Web Contact Site: 1. Attach an IDS log viewer file for each molded leadframe part order. The attachment must show both the VIN and DTCs P0720, P0722, P0731 and/or P1500. 2. Attach a photo of vehicle mileage (mileage > 150,000 is a customer pay claim) 3. DTCs P0720, P0722, P0731 and/or P1500 must be stored in the PCM. 4. Attach a COPIS ticket (with VOR indicated) if the part is backordered Part Number Vehicle Line Description Order Quantity Quantity Needed AL3Z-7G276-D All Molded Leadframe 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Note: Transmission fluid should no longer be claimed as Misc. Expense. Part Number Vehicle Line Description Order Quantity Quantity Needed XT-10-QLVC (1 Box = 12 Quarts) All MERCON® LV Automatic Transmission Fluid 1 1 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 Coverage Customer Satisfaction Program 19N01 – Supplement #4 Certain 2011 – 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles Equipped with A 6R80 Transmission Transmission Molded Leadframe Extended Coverage DEALER PRICE For latest prices, refer to DOES II. New! PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state, and federal environmental protection and hazardous material regulations. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. New! REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a nonmanagement employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 CUSTOMER SATISFACTION PROGRAM 19N01-S4 CPR © 2020 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2020 CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION — TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE SERVICE PROCEDURE 1. Is the MIL and/or Wrench Light is illuminated in the instrument cluster with DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM? (Save IDS Log Viewer File). • YES – Proceed to Step 2. • NO – This program does not apply. 2. Contact SSSC – IDS Log Viewer File and photos must be uploaded with part order as outlined in dealer bulletin, before approval is provided. NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent excessive transmission fluid loss while the main control assembly is removed. NOTE: The component being removed in step 3 will be referred to as a main control, main control valve body or a mechatronic assembly in the Workshop Manual (WSM). REPLACE THE MOLDED LEADFRAME 3. Remove the main control assembly. Please follow the WSM procedures in Section 307-01, In-Vehicle Repair. 4. Remove the six long bolts from the molded leadframe. See Figure 1. 1223A LONG BOLTS LONG BOLTS LONG BOLTS FIGURE 1 ATTACHMENT III PAGE 2 OF 3 CUSTOMER SATISFACTION PROGRAM 19N01-S4 CPR © 2020 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2020 5. Carefully separate the molded leadframe from the main control assembly. See Figure 2. 1223B1 MOLDED LEADFRAME MAIN CONTROL ASSEMBLY FIGURE 2 6. Install the new molded leadframe on the main control assembly. See Figure 3. NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during installation. 1223E MANUAL CONTROL VALVE MOLDED LEADFRAME MAIN CONTROL ASSEMBLY TR SENSOR PIN FIGURE 3 ATTACHMENT III PAGE 3 OF 3 CUSTOMER SATISFACTION PROGRAM 19N01-S4 CPR © 2020 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2020 7. Install the six long bolts to the new molded leadframe. See Figure 4. 1223A LONG BOLTS LONG BOLTS LONG BOLTS FIGURE 4 8. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5. 9. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedures in Section 307-01, In-Vehicle Repair. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 1223D STUD FOR MISSING NUT STUD FOR 1 2 6 5 4 3 FIGURE 5

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