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NHTSA ID Number: 10198605
Manufacturer Communication Number: TSB 21-2175
Summary
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
![Ford & Lincoln](/Uploads/Ford-Lincoln.webp)
This bulletin supersedes 20-2255. Reason for update: Replace Awareness/Interim Message
Model:
2016-2018 C-MAX Hybrid
2018-2019 EcoSport
2016-2018 Edge
2016-2019 Escape
2016-2019 Expedition
2017-2019 Explorer
2016-2018 F-150
2016-2019 F-Super Duty
2016-2018 Fiesta
2016-2019 Flex
2016-2018 Focus
2017-2018 Fusion
2016-2018 Mustang
2016-2019 Taurus
2016-2019 Transit
2016-2018 Transit Connect
2017-2018 Continental
2016-2019 MKC
2016 MKS
2016-2019 MKT
2016-2018 MKX
2017-2018 MKZ
2016-2017 Navigator
Summary
This article supersedes TSB 20-2255 to update the TSB Service Procedure.
Issue: Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns including but not limited to:
- Display operation concerns
- Navigation inoperative
- Voice recognition concerns
- Phone connection issues
- Dropped phone connections
- Applink related performance
- Travel Link not present or showing incorrect traffic
- Slow system response
This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following criteria:
- One of the following vehicles:
- Customer complaint of one or more of the following symptoms:
- Display operation concerns
- Navigation inoperative
- Voice recognition concerns
- Phone connection issues
- Dropped phone connections
- Applink related performance
- Travel Link not present or showing incorrect traffic
- Slow system response
Service Procedure
1. Verify that the SYNC 3 universal thumb drive is titled SG3v202102 or later (later software levels will have a higher numerical value). Is the SYNC 3 universal thumb drive title SG3v202102 or later?
(1). Yes – proceed to Step 2.
(2). No – download the SYNC 3 Universal USB Updater Application under the Service Tips section of Professional Technician System (PTS). Review the instructions and use Scan for Updates and Update USB. Proceed to Step 2.
- NOTE: If needed, this is a one time upload to the thumb drive. Downloading the files to laptop and updating the thumb drive could take up to 2 1/2 hours depending on internet speed. Once the thumb drive is updated, it can be used repeatedly to update all vehicles in this article.
2. Disconnect all customer connected universal serial bus (USB) items from all media hub locations in the vehicle.
3. Start the vehicle.
4. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.
5. The module automatically updates with no user input required.
(1). Modules already at the latest software level will indicate this after approximately 30 seconds.
(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.
(3). Once the reprograming has completed, the screen will display a message indicating the module is up to date.
6. Remove the SYNC 3 universal thumb drive when complete. The screen returns to the SYNC 3 home screen. Reconnect any of the customer USB items. No vehicle or system restarts are required.
89 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | E-150 | 2017 |
FORD | ECOSPORT | 2018-2019 |
FORD | EDGE | 2016-2018 |
FORD | ESCAPE | 2016-2019 |
FORD | EXPEDITION | 2016-2019 |
FORD | EXPLORER | 2017-2019 |
FORD | EXPLORER POLICE INTERCEPT | 2017-2019 |
FORD | F-150 | 2016-2018 |
FORD | F-250 SD | 2016-2019 |
FORD | F-350 SD | 2016-2019 |
FORD | F-450 SD | 2016-2019 |
FORD | F-550 SD | 2016-2019 |
FORD | FIESTA | 2016-2018 |
FORD | FLEX | 2016-2019 |
FORD | FOCUS | 2016-2018 |
FORD | FUSION | 2017-2018 |
FORD | FUSION ENERGI | 2017-2018 |
FORD | FUSION HYBRID | 2017-2018 |
FORD | MUSTANG | 2016-2018 |
FORD | POLICE INTERCEPTOR SEDAN | 2016-2019 |
FORD | TAURUS | 2016-2019 |
FORD | TRANSIT | 2016-2019 |
FORD | TRANSIT CONNECT | 2016-2018 |
LINCOLN | CONTINENTAL | 2017-2018 |
LINCOLN | MKC | 2016 |
LINCOLN | MKS | 2016 |
LINCOLN | MKT | 2016-2018 |
LINCOLN | MKX | 2016-2018 |
LINCOLN | MKZ | 2017-2018 |
LINCOLN | MKZ HYBRID | 2017-2018 |
LINCOLN | NAVIGATOR | 2016-2017 |
1 Associated Document
Manufacturer Communications
21-2175
01 June 2021
https://www.nhtsa.gov/recalls?nhtsaId=10198605
NHTSA ID Number: 10179117
Manufacturer Communication Number: TSB 20-2255
Summary
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
1 Associated Document
Manufacturer Communications
20-2255
05 August 2020
https://www.nhtsa.gov/recalls?nhtsaId=10179117
MC-10179117-0001.pdf 208.128KB
- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with Ford & Lincoln. Card can be used in 50 United States and Canada. Card is Compatible with Ford/Lincoln mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
- Navigation update Card Compatible with Ford: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
- Gps update SD Card Compatible with Ford: Focus 2012-2015), (Fusion 2013-2015), (Mustang 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
- SD Card is Compatible with Lincoln mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
- Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.
- ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
- Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- Compatible with Ford (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANG 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
- Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
- ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
- 【Compatible with Ford】C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
- 【Compatible with Lincoln】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
- 【Map Coverage Area】USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- 【Easy To Install】Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
- 【Please Note】This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
- Compatible with Lincoln Models: MKS (2013-2015), MKT (2013-2015), MKX (2011-2015), MKZ (2014-2015)
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015)
- Latest data: 2024 navigation sd card a15 Map updates including ATMs, restaurants, fuel stations, miles of new roads, luxury hotels, Pet Shop, And new points of interest to help you find the services you need. whether driving around town or far from home.
- Get accurate directions to anywhere with map updates that identify new roads, businesses, schools, hospitals and points of interest. Accurate driving through unfamiliar or recently changed areas to reach your destination quickly and efficiently. SD cards work in all cities, counties, and metropolitan areas in the United States, Canada.
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- 2024 B15 navigation Sd card available for MyFord Touch or for MyLincoln Touch SYNC systems that use SD card for navigation.
- 2024 latest version :B15 Navigation SD Card SYNC Navigation System Map Update for the United States and Mexico. Confident driving in unfamiliar or recently changed areas.
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015).
- Compatible with Lincoln Navigation MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- Version A14 : 2023 U.S. And Canada Sync Navigation System Map Update, CCPU S.W Version:10212.10308.12058 Save your valuable time by updating with a USB stick, no need to visit your dealer.
- NAVIGATION SD CARD COMPATIBLE WITH FORD A14: F-150 2013 - 2015,C-MAX 2013 - 2015,EDGE 2011 - 2015,ESCAPE 2013 - 2015,FUSION 2013 - 2016,FUSION 2013 - 2016,EXPLORER 2011 - 2016,EXPEDITION 2015
- COMPATIBLE FORD NAVIGATION SD CARD: EXPEDITION XT 2015,FIESTA 2014 - 2015,FLEX 2013 - 2015,FOCUS 2012 - 2015,TAURUS 2013 - 2015,TRANSIT 2013 - 2015TRANSIT CONNECT 2014 - 2016,ESCAPE HYBRID 2013 - 2015,SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016
- A14 NAVIGATION SD UPDATED Compatible with Lincoln Navigation : MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- REPLACE PART NUMBER: GM5T19H449AH GM5T-19H449-AH.This update will only work on SYNC systems that use an SD Card for Navigation.
- 🚕 Latest Map Data:This GM5T-19H449-AG navigation SD card covers all maps and road information for the United States and Canada from 2022 to 2023. Let you not get lost on the intricate road! Note:Our map data comes from the latest data on the official website, and its updates always lag behind the actual calendar year. This is a normal phenomenon!
- 🚕 Applicable Car Models:The A14 navigation SD card is compatible with Ford:2013-2016 Super Dutv (F-250/F-350 /F-450), 2013-2015 C-Max, 2013-2015 Escape, 2011-2015 Edge, 2013-2015 Escape Hybrid, 2013-2015 F-150, 2013- 2015 Flex and more. It also compatible with Lincoln:2013-2015 MKS, 2015 MKC, 2011-2016 MKX, 2013-2015 MKT and more.
- 🚕 Accurate Aavigation:A small SD card carries information on hundreds of millions of roads and buildings. Whether you go to tourism, hotels, gas stations, towns, villages,barber shops and other places, or face the complicated traffic lights and road conditions, it can provide you with a powerful and accurate data flow to help you quickly reach your destination.
- 🚕 Built in Premium Chips:The car GPS navigation system SD card is made of premium chips and 9 pins. It has 32GB of memory and high-speed data processing ability, which is not easily burned or damaged during use. It only supports SYNC systems that use SD cards for navigation. Before purchasing, please confirm that your navigation system comes with this slot.
- 🚕 Perfect After-Sales Service:We care about our valued buyers, and each of our car accessories are carefully tested and inspected before delivery. If you have any questions, our customer service staff will be happy to help you.
- Latest Ford & Lincoln Navigation sd Card A14 maps updated 2023 includes New Roads USA and Mexico Support sync System
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Explorer (2011-2015), Escape (2013-2015)
- Compatible with Ford Navigation: Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), C-Max (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2014-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with : Lincoln Navigation MKC 2015 MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time Reprogram The APIM Following The Service Procedure (Do Not Use With Any Other Labor Operations) 212175A 0.3 Hrs. Repair/Claim Coding Causal Part: 14G371 Condition Code: 04
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