SYNC 3 – Various SYNC Performance Related Concerns – 2016-2019 Ford & Lincoln

NHTSA ID Number: 10179117

Manufacturer Communication Number: TSB 20-2255

Summary

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

99 Affected Products

Vehicles

This bulletin supersedes 20-2049. Reason for update: Replace Awareness/Interim Message Model:

Model:

Summary

This article supersedes TSB 20-2049 to update the Service Procedure and Labor Operation allowance.

Issue: Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

• Display operation concerns

• Navigation inoperative

• Voice recognition concerns

• Phone connection issues

• Dropped phone connections

• Applink related performance

• Travel Link not present or showing incorrect traffic

• Slow system response

This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 Universal Thumb Drive will be able to update the APIM software without the use of a scantool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following criteria:

• One of the following vehicles:

• • 2016 MKS

• • 2016-2017 Navigator

• • 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang

• • 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty

• • 2017-2018 Continental/Fusion/MKZ

• • 2017-2019 Explorer

• • 2018-2019 EcoSport

• Customer complaint of one or more of the following symptoms:

• • Display operation concerns

• • Navigation inoperative

• • Voice recognition concerns

• • Phone connection issues

• • Dropped phone connections

• • Applink related performance

• • Travel Link not present or showing incorrect traffic

• • Slow system response

Special Tool(s)

SYNC 3 Universal Thumb Drive

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times

Repair/Claim Coding

Service Procedure

1. Disconnect all customer connected USB items from all media hub locations.

2. Start the vehicle.

3. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.

4. The module will update automatically with no user input required.

(1). Modules that are already updated to the latest software would indicate this after approximately 30 seconds.

(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.

(3). Once the programing has completed, the screen will display a message indicating that the module is up to date.

5. Remove the SYNC 3 universal thumb drive when complete, and the screen will return to the SYNC 3 home screen. Reinsert any of the customer USB items. No vehicle or system restarts are required.

1 Associated Document

Manufacturer Communications

20-2255
05 August 2020

https://www.nhtsa.gov/recalls?nhtsaId=10179117

MC-10179117-0001.pdf 208.128KB

Loading...

Taking too long?

Reload document

| Open in new tab

Download [203.25 KB]

Ford SYNC Updates

 

Bestseller No. 1

Ford & Lincoln A8 SYNC Navigation System Map Update for US & Canada, NEW for 2017, LATEST SD Card for F150, Escape, Explorer, Flex, Fusion, Taurus, Mustang & More, GM5T-19H449-AB

$41.69

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 2

Latest A11 Navigation SD Card 2020-21 Fits Ford Lincoln Sync | Newest Update GM5T-19H449AE | USA & Canada Region

• This update will only work on 8-inch / 7-Inch MyFord Touch or MyLincoln Touch SYNC systems that use an SD Card for Navigation.
• New 2021 Ford & Lincoln A11 GM5T-19H449-AE Map Update Navigation SD Card . Covers New Roads and Speed Limits in the USA and Canada.
• If your software version is greater than or equal to 12285, this SD Card is compatible. If your software version is 10212, 10308, or 12058 your vehicle requires a software update from a dealer to work with this SD Card.
• COMPATIBILITY with Ford: C-Max 2013-2015, Edge 2011-2015, Escape 2013-2015, Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015. Super Duty (F-250/350/450) 2013-2015, Flex 2013-2015, Fiesta 2014-2015, Focus 2012-2015, Fusion 2013-2015, Mustang 2015, Taurus 2013-2015, Transit 2014-2015.
• COMPATIBILITY with Lincoln: MKS 2013-2015, MKT 2013-2015, MKX 2011-2015, MKZ 2014-2015.

$49.00

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 3

Narostep Latest A11 SD Card New 2020 GPS Navigation SD Card SYNC FITS All Ford Updates A9 A10 with Anti Fog Car Rearview Mirror Film Pack of 2

• This Ford & Lincoln A11 Navigation SD Card newest update 2020 includes New Roads and Speed Limit Updates
• Compatible with Ford: F-150 (2013-2015), Super Duty F-250/350/450 (2013-2015), Explorer (2011-2015), Escape (2013-2015)
• Ford: Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), C-Max (2013-2015)
• Ford: Expedition (2015), Mustang (2015), Transit (2014-2015), Taurus (2013-2015)
• Anti-fog stikers: To prevent the mirror produces fog, to prevent the formation of mist in the mirror above the fog. NOTICE: This product is Soft Film, but Not Tempered Glass!

$39.99

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 4

Navigation SD Card Ford Sync2 USA - A11 - GM5T-19H449-AE…

• This Ford & Lincoln A11 Navigation SD Card newest update 2020 includes New Roads and Speed Limit Updates
• Compatible with Ford: F-150 (2013-2015), Super Duty F-250/350/450 (2013-2015), Explorer (2011-2015), Escape (2013-2015)
• Ford: Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), C-Max (2013-2015)
• Ford: Expedition (2015), Mustang (2015), Transit (2014-2015), Taurus (2013-2015)
• please follow the instructions in the photo!

$39.49

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 5

Ford Lincoln A10 Navigation SD Card USA/Canada…

• Brand New Product (GM5T-19H449-AD) | Fast and Free Shipping
• Ford: C-Max 2013-2015 Edge 2011-2015 Escape 2013-2015 Escape Hybrid 2013-2015 Expedition 2015 Explorer 2011-2016 F-150 2013-2015 Super Duty (F-250/350/450) 2013-2016 Flex 2013-2015 Fiesta 2014-2015 Focus 2012-2015 Fusion 2013-2016 Mustang 2015 Taurus 2013-2015 Transit 2014-2015
• Lincoln: MKC 2015 MKS 2013-2015 MKT 2013-2015 MKX 2011-2016 MKZ 2014-2016 Navigator 2015
• Your Vehicle's SYNC System Software may need to be updated to the Latest Version to work with the Latest Maps.
• One Year Seller Warrenty Included

$35.49

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 6

Heffchi Ford SYNC 3 USB Hub Apple Carplay，Dual USB Interface Module Upgrade USB+ Type -C Module,SYNC 3 USB + Type-C Module-Update To Version 3.4,HC3Z-19A387-B HC3T-14F014-A

• COMPATIBLE FORD LINCOLN： ford sync 3 The new USB + Type-C plug features fast charging and more stable data transmission. It is used with the USB interface to easily charge different models of mobile phones and multimedia links between Apple carplay and Android auto phones, providing map navigation and compatible applications, support voice control
• APPLY TO FORD SYNC 3 INSTALLATION ：just plug and play, no need to cut, Please don’t forget to update to version 3.4 which can be found on the Ford Owner website after installing, and you can immediately give access to your Ford's Car Play,
• ONLY 3.4 VERSION- The new Type-c plug features fast charging and more stable data transmission. It is used with the USB interface to easily charge different models of mobile phones and multimedia links between Apple carplay and Android auto phones, providing map navigation and compatible applications, support voice control
• DUAL PORT DESIGN - Dual port interface module with new design, support for USB and t-C connections, for Ford Apple Carplay SYNC3, Only 3.4 Version. SYNC 3 Media Wiring Hub Adapter Plug Interface interchange part number is HC3Z-19A387-B, HU5Z-19A387-A,and display blue light when the power is turned on.
• SERVICE: It can be easily installed in one minute, just remove the useless module, and then connect the USB +-C dual interface module to the USB hub wiring adapter by hand and insert it in place. Amazon shipping and warranty period 1 years，Now is the time for you The car has replaced this USB + Type-C dual interface module,

$99.19

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 7

Bestycar Complete SYNC 2 to SYNC 3 Upgrade Kit for Ford Lincoln 8 Inch Capacitive Touchscreen SYNC 3 APIM Module USB Interface Module w/Carplay SYNC 3.4 21020 Software Version with NA 220 MAP

• COMPATIBILITY: Fit for all Ford/Lincoln cars factory comes with 8inch MyFord Touch SYNC2 system. Replace part number JL3T-14G370-HKB. With the latest SYNC 3.2 3.4 software and NA1 19 map data for USA and Canada. Support Ford Carplay and Android auto.
• EASY INSTALLATION: OEM Ford parts, plug and play.
• PACKAGE: 8" Capacitive Touchscreen, SYNC3 APIM module, Screen to module cable,GPS antenna, USB HUB, USB HUB power adapter, Pre-loaded NA1 19 map data for USA and Canada, Pre-programming for your car. Future technicial support will be available at any time.
• RETAINS FACTORY FEATURES: Retains ALL Factory Features: Rear Camera, Climate Controls, Steering Wheel Controls, Heated/Cooled Seats.
• WARRANTY: The product has been tested before shipping.The warranty period is 1 year. If you need any technical support or have any questions, please send email to us, we will get satisfactory solution for you.

$699.00

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 8

Ford Lincoln Sync U.s. and Canada Navigation System A7 Maps Sd Card for Escape, Flex, Focus, Fusion, Taurus, Edge, Explorer, F150, Mks, Mkt, and Mkx Gm5t-19h449-aa Us/can

• Attention to new car customer: SD card will not work if your Navigation system was disabled during new car delivery. If you have this problem, please stop by your local dealer to activate your Navigation system.
• Get accurate directions to wherever you travel with this map update that identifies new roads, subdivisions, business and points of interest. Drive confidently through unfamiliar or recently changed areas and arrive at your destination quickly and efficiently.
• Please Note: Vehicles with smaller 4.2-inch LCD display will NOT be compatible. This SD card is only compatible with 8-inch touchscreen factory Navigation systems that have been activated
• his is original factory Navigation SD CARD (NOT a burnt copy or bootleg) for FORD / Lincoln Navigation Systems.

$43.95

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 9

Fossil Touchscreen (Model: FTW6061)

• Smart watches powered by the Wear OS by Google work with iPhone and Android Phones. Case size: 44mm; Band size: 22mm; interchangeable with all Fossil 22mm bands
• Battery: 24 HR + multi day extended mode **Varies based on usage and after updates install**. USB cable with magnetic charger snaps two rings on watch case back and spins 360 degrees for ease of use. Charge up to 80% in under an hour
• Health and fitness: Heart Rate & Activity Tracking using Google Fit; Built-in GPS for distance tracking; Swimproof design 3ATM; New wellness enhancements allow you to track sleep history, monitor your restfulness and set sleep goals
• Lifestyle: This smart watch has always on display with thousands of watch faces to personalize your look and always see the time. Hundreds of apps from assistant to fitness, payments, music, social, news, games, stop watches, and more. With a swimproof design and charging in less than an hour, it’s perfect for all your activities.
• Smart watch functions: Stay connected with notifications for calls, texts, apps and automatic time, time zone and calendar syncing. Never miss a call - answer and make calls directly on your watch when your phone is out of reach.

$269.99

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 10

2021 SYNC3.4 Complete MyFordTouch SYNC 2 to SYNC 3 Upgrade Kit for Ford 8 Inch Capacitive Touchscreen SYNC 3 APIM Module USB Interface Module w/Carplay GPS Navigation Antenna

• [COMPATIBILITY]:Complete Ford/Lincoln SYNC 2 TO SYNC 3 upgrade kits Compatible list for Ford equiped 8'' SYNC2 :CMAX/Escape/Expedition/F-150/Focus/Fusion/Mustang/Edge/Explorer/F-250/F-350/Flex/Taurus,Lincoln: MKX/MKT/MKS/MKZ/MKC.
• [FEATURES AND SYSTEM]:100% OEM Complete SYNC2 to SYNC3 upgrade kits(not like others selling aftermarket GPS antenna having signal or GPS way off issues) for adding latest map version NA2 20 North America for Ford Lincoln CarPlay/Android Auto,OE parts# H2GT-14G370-GBE GL3T-18B955-SB.
• [PROGRAMMING AND TECH SUPPORT]:Pre-programming according to your VIN no dealer visit needed, Ford/Raptor/Mustang/Lincoln splash logo can programming,remote/online technical support provide if necessary,live programming can solve your problems.ATTENTION:Please send your VIN and USB media hub picture when purchasing.
• [RETAINS FACTORY FEATURES]:SYNC 3 upgrade kits use the latest NA 1 19 map version. Implement Apple carplay and Android auto.All factory features retain,eg,heating or cooling seat,steering wheel,Sirius XM,SWC,voice command,Climate controls.And plug into same SYNC2 connectors and easy installation.
• [CUSTOMER SERVICE]:Our SYNC 3 upgrade kits has been rigorously tested before leaving the factory to ensure that there are no quality problems.Customer service period is 2 year. If you have any questions about your product, please contact us by email and we will resolve all your questions as soon as possible.

$759.00

Buy on Amazon Price incl. tax, excl. shipping

Last update on 2021-06-23 / Affiliate links / Images from Amazon Product Advertising API