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Diagnostic Tips
SYNC 3 – Various SYNC Performance Related Concerns – 2016-2019 Ford & Lincoln
Diagnostic Tips

SYNC 3 – Various SYNC Performance Related Concerns – 2016-2019 Ford & Lincoln

oemdtc March 5, 2021 No Comments

NHTSA ID Number: 10198605

Manufacturer Communication Number: TSB 21-2175

 

Summary

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

 

 


89 Affected Products

Vehicles

MAKE MODEL YEAR
FORD E-150 2017
FORD ECOSPORT 2018-2019
FORD EDGE 2016-2018
FORD ESCAPE 2016-2019
FORD EXPEDITION 2016-2019
FORD EXPLORER 2017-2019
FORD EXPLORER POLICE INTERCEPT 2017-2019
FORD F-150 2016-2018
FORD F-250 SD 2016-2019
FORD F-350 SD 2016-2019
FORD F-450 SD 2016-2019
FORD F-550 SD 2016-2019
FORD FIESTA 2016-2018
FORD FLEX 2016-2019
FORD FOCUS 2016-2018
FORD FUSION 2017-2018
FORD FUSION ENERGI 2017-2018
FORD FUSION HYBRID 2017-2018
FORD MUSTANG 2016-2018
FORD POLICE INTERCEPTOR SEDAN 2016-2019
FORD TAURUS 2016-2019
FORD TRANSIT 2016-2019
FORD TRANSIT CONNECT 2016-2018
LINCOLN CONTINENTAL 2017-2018
LINCOLN MKC 2016
LINCOLN MKS 2016
LINCOLN MKT 2016-2018
LINCOLN MKX 2016-2018
LINCOLN MKZ 2017-2018
LINCOLN MKZ HYBRID 2017-2018
LINCOLN NAVIGATOR 2016-2017

 

 


 

This bulletin supersedes 20-2255. Reason for update: Replace Awareness/Interim Message Model:

 

Model:

Ford

2016-2018 C-MAX Hybrid

2018-2019 EcoSport
2016-2018 Edge
2016-2019 Escape
2016-2019 Expedition
2017-2019 Explorer
2016-2018 F-150
2016-2019 F-Super Duty
2016-2018 Fiesta
2016-2019 Flex
2016-2018 Focus
2017-2018 Fusion
2016-2018 Mustang
2016-2019 Taurus
2016-2019 Transit
2016-2018 Transit Connect
Lincoln

2017-2018 Continental

2016-2019 MKC
2016 MKS
2016-2019 MKT
2016-2018 MKX
2017-2018 MKZ
2016-2017 Navigator

 

 

Summary

This article supersedes TSB 20-2049 to update the Service Procedure and Labor Operation allowance.

 

Issue: Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

  • Display operation concerns
  • Navigation inoperative
  • Voice recognition concerns
  • Phone connection issues
  • Dropped phone connections
  • Applink related performance
  • Travel Link not present or showing incorrect traffic
  • Slow system response

 

This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

 

NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 Universal Thumb Drive will be able to update the APIM software without the use of a scantool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

 

Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following criteria:

  • One of the following vehicles:
    • 2016 MKS
    • 2016-2017 Navigator
    • 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang
    • 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty
    • 2017-2018 Continental/Fusion/MKZ
    • 2017-2019 Explorer
    • 2018-2019 EcoSport
  • Customer complaint of one or more of the following symptoms:
    • Display operation concerns
    • Navigation inoperative
    • Voice recognition concerns
    • Phone connection issues
    • Dropped phone connections
    • Applink related performance
    • Travel Link not present or showing incorrect traffic
    • Slow system response

 

Special Tool(s)

SYNC 3 Universal Thumb Drive

 

Service Procedure

  1. Disconnect all customer connected USB items from all media hub locations.
  1. Start the vehicle.
  1. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.
  1. The module will update automatically with no user input required.

(1). Modules that are already updated to the latest software would indicate this after approximately 30 seconds.

(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.

(3). Once the programing has completed, the screen will display a message indicating that the module is up to date.

  1. Remove the SYNC 3 universal thumb drive when complete, and the screen will return to the SYNC 3 home screen. Reinsert any of the customer USB items. No vehicle or system restarts are required.

 



1 Associated Document

Manufacturer Communications

21-2175
01 June 2021

https://www.nhtsa.gov/recalls?nhtsaId=10198605

MC-10198605-0001.pdf 89.041KB

MC-10198605-0001

NHTSA ID Number: 10179117

Manufacturer Communication Number: TSB 20-2255

 

Summary

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

 

1 Associated Document

Manufacturer Communications

20-2255
05 August 2020

https://www.nhtsa.gov/recalls?nhtsaId=10179117

MC-10179117-0001.pdf 208.128KB

MC-10179117-0001

 

Ford SYNC Updates

 

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Last update on 2022-07-05 / Affiliate links / Images from Amazon Product Advertising API

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About The Author

oemdtc

Tags:2016 2017 2018 2019 AppLink C-MAX Continental EcoSport Edge Escape Expedition Explorer F-150 F-250 F-350 F-450 F-550 F-Super Duty Fiesta Flex Focus Ford Fusion Lincoln MKC MKS MKT MKX MKZ Mustang Navigation Navigator Phone Connection Slow System Response SYNC 3 Taurus Transit Transit Connect Travel Link Voice Recognition

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