NHTSA ID Number: 10198605
Manufacturer Communication Number: TSB 21-2175
Summary
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
89 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | E-150 | 2017 |
FORD | ECOSPORT | 2018-2019 |
FORD | EDGE | 2016-2018 |
FORD | ESCAPE | 2016-2019 |
FORD | EXPEDITION | 2016-2019 |
FORD | EXPLORER | 2017-2019 |
FORD | EXPLORER POLICE INTERCEPT | 2017-2019 |
FORD | F-150 | 2016-2018 |
FORD | F-250 SD | 2016-2019 |
FORD | F-350 SD | 2016-2019 |
FORD | F-450 SD | 2016-2019 |
FORD | F-550 SD | 2016-2019 |
FORD | FIESTA | 2016-2018 |
FORD | FLEX | 2016-2019 |
FORD | FOCUS | 2016-2018 |
FORD | FUSION | 2017-2018 |
FORD | FUSION ENERGI | 2017-2018 |
FORD | FUSION HYBRID | 2017-2018 |
FORD | MUSTANG | 2016-2018 |
FORD | POLICE INTERCEPTOR SEDAN | 2016-2019 |
FORD | TAURUS | 2016-2019 |
FORD | TRANSIT | 2016-2019 |
FORD | TRANSIT CONNECT | 2016-2018 |
LINCOLN | CONTINENTAL | 2017-2018 |
LINCOLN | MKC | 2016 |
LINCOLN | MKS | 2016 |
LINCOLN | MKT | 2016-2018 |
LINCOLN | MKX | 2016-2018 |
LINCOLN | MKZ | 2017-2018 |
LINCOLN | MKZ HYBRID | 2017-2018 |
LINCOLN | NAVIGATOR | 2016-2017 |
This bulletin supersedes 20-2255. Reason for update: Replace Awareness/Interim Message Model:
Model:
Ford |
2018-2019 EcoSport |
2016-2018 Edge |
2016-2019 Escape |
2016-2019 Expedition |
2017-2019 Explorer |
2016-2018 F-150 |
2016-2019 F-Super Duty |
2016-2018 Fiesta |
2016-2019 Flex |
2016-2018 Focus |
2017-2018 Fusion |
2016-2018 Mustang |
2016-2019 Taurus |
2016-2019 Transit |
2016-2018 Transit Connect |
Lincoln
2017-2018 Continental |
2016-2019 MKC |
2016 MKS |
2016-2019 MKT |
2016-2018 MKX |
2017-2018 MKZ |
2016-2017 Navigator |
Summary
This article supersedes TSB 20-2049 to update the Service Procedure and Labor Operation allowance.
Issue: Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns including but not limited to:
- Display operation concerns
- Navigation inoperative
- Voice recognition concerns
- Phone connection issues
- Dropped phone connections
- Applink related performance
- Travel Link not present or showing incorrect traffic
- Slow system response
This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 Universal Thumb Drive will be able to update the APIM software without the use of a scantool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following criteria:
- One of the following vehicles:
-
- 2016 MKS
-
- 2016-2017 Navigator
-
- 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty
-
- 2017-2018 Continental/Fusion/MKZ
-
- 2017-2019 Explorer
-
- 2018-2019 EcoSport
- Customer complaint of one or more of the following symptoms:
-
- Display operation concerns
-
- Navigation inoperative
-
- Voice recognition concerns
-
- Phone connection issues
-
- Dropped phone connections
-
- Applink related performance
-
- Travel Link not present or showing incorrect traffic
-
- Slow system response
Special Tool(s)
SYNC 3 Universal Thumb Drive
Service Procedure
- Disconnect all customer connected USB items from all media hub locations.
- Start the vehicle.
- Insert the SYNC 3 universal thumb drive into the USB port on the media hub.
- The module will update automatically with no user input required.
(1). Modules that are already updated to the latest software would indicate this after approximately 30 seconds.
(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.
(3). Once the programing has completed, the screen will display a message indicating that the module is up to date.
- Remove the SYNC 3 universal thumb drive when complete, and the screen will return to the SYNC 3 home screen. Reinsert any of the customer USB items. No vehicle or system restarts are required.
1 Associated Document
Manufacturer Communications
21-2175
01 June 2021
https://www.nhtsa.gov/recalls?nhtsaId=10198605
NHTSA ID Number: 10179117
Manufacturer Communication Number: TSB 20-2255
Summary
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
1 Associated Document
Manufacturer Communications
20-2255
05 August 2020
https://www.nhtsa.gov/recalls?nhtsaId=10179117
MC-10179117-0001.pdf 208.128KB
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