SYNC 3 – Various SYNC Performance Related Concerns – 2016-2019 Ford & Lincoln

NHTSA ID Number: 10198605

Manufacturer Communication Number: TSB 21-2175

 

Summary

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.

 

 

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89 Affected Products

Vehicles

 

 

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This bulletin supersedes 20-2255. Reason for update: Replace Awareness/Interim Message Model:

 

Model:

 

 

Summary

This article supersedes TSB 20-2049 to update the Service Procedure and Labor Operation allowance.

 

Issue: Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

• Display operation concerns

• Navigation inoperative

• Voice recognition concerns

• Phone connection issues

• Dropped phone connections

• Applink related performance

• Travel Link not present or showing incorrect traffic

• Slow system response

 

This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

 

NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 Universal Thumb Drive will be able to update the APIM software without the use of a scantool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

 

Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following criteria:

• One of the following vehicles:

• • 2016 MKS

• • 2016-2017 Navigator

• • 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang

• • 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty

• • 2017-2018 Continental/Fusion/MKZ

• • 2017-2019 Explorer

• • 2018-2019 EcoSport

• Customer complaint of one or more of the following symptoms:

• • Display operation concerns

• • Navigation inoperative

• • Voice recognition concerns

• • Phone connection issues

• • Dropped phone connections

• • Applink related performance

• • Travel Link not present or showing incorrect traffic

• • Slow system response

 

Special Tool(s)

SYNC 3 Universal Thumb Drive

 

Service Procedure

1. Disconnect all customer connected USB items from all media hub locations.

2. Start the vehicle.

3. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.

4. The module will update automatically with no user input required.

(1). Modules that are already updated to the latest software would indicate this after approximately 30 seconds.

(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.

(3). Once the programing has completed, the screen will display a message indicating that the module is up to date.

5. Remove the SYNC 3 universal thumb drive when complete, and the screen will return to the SYNC 3 home screen. Reinsert any of the customer USB items. No vehicle or system restarts are required.

 

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1 Associated Document

Manufacturer Communications

21-2175
01 June 2021

https://www.nhtsa.gov/recalls?nhtsaId=10198605

MC-10198605-0001.pdf 89.041KB

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NHTSA ID Number: 10179117

Manufacturer Communication Number: TSB 20-2255

 

Summary

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

 

1 Associated Document

Manufacturer Communications

20-2255
05 August 2020

https://www.nhtsa.gov/recalls?nhtsaId=10179117

MC-10179117-0001.pdf 208.128KB

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