Various Vehicles – Deep Sleep Mode Notification In FordPass And/Or LincolnWay Cell Phone Apps – 2017-2022 Ford & Lincoln

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NHTSA ID Number: 10217028

Manufacturer Communication Number: SSM 50975

Summary

Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search ‘Deep Sleep’ in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.

 


2020 Lincoln MKZ
2020 Lincoln MKZ

 


140 Affected Products

Vehicles

MAKE MODEL YEAR
FORD BRONCO 2021-2022
FORD BRONCO SPORT 2021-2022
FORD C-MAX 2017-2018
FORD EDGE 2017-2022
FORD ESCAPE 2017-2019
FORD EXPEDITION 2018-2022
FORD EXPLORER 2017-2022
FORD EXPLORER POLICE INTERCEPT 2017-2019
FORD F-150 2017-2022
FORD F-250 SD 2017-2022
FORD F-350 SD 2017-2022
FORD F-450 SD 2017-2022
FORD F-53 2017-2022
FORD FIESTA 2017-2019
FORD FLEX 2017-2019
FORD FOCUS 2017-2018
FORD FUSION 2017-2020
FORD FUSION ENERGI 2017-2020
FORD FUSION HYBRID 2017-2020
FORD GT 2017-2022
FORD MAVERICK 2022
FORD MUSTANG 2017-2022
FORD MUSTANG MACH E 2021-2022
FORD RANGER 2019-2022
FORD TAURUS 2017-2019
LINCOLN AVIATOR 2020-2022
LINCOLN CONTINENTAL 2017-2020
LINCOLN CORSAIR 2020-2022
LINCOLN MKC 2017-2019
LINCOLN MKT 2017-2019
LINCOLN MKX 2017-2021
LINCOLN MKZ 2017-2020
LINCOLN MKZ HYBRID 2017-2020
LINCOLN NAUTILUS 2019-2022
LINCOLN NAVIGATOR 2017-2022

 


1 Associated Document

Manufacturer Communications

SSM 50975
2017-2022 Various Ford And Lincoln Vehicles – Deep Sleep Mode Notification In FordPass® And/Or LincolnWay® Cell Phone Apps

https://www.nhtsa.gov/recalls?nhtsaId=10217028

MC-10217028-0001.pdf 101.063KB

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NHTSA ID Number: 10174541

Manufacturer Communication Number: SSM 48757

Summary

Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered “deep sleep mode”. This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type “deep sleep” and click on “Ask”.

 

1 Associated Document

Manufacturer Communications

SSM 48757 – Various Vehicles – Deep Sleep Mode Notification In FordPass And/Or LincolnWay Cell Phone Apps

https://www.nhtsa.gov/recalls?nhtsaId=10174541

MC-10174541-0001.pdf 67.233KB

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NHTSA ID Number: 10174421

Manufacturer Communication Number: SSM 48757

Summary

Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered “deep sleep mode”. This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type “deep sleep” and click on “Ask”.

 

1 Associated Document

Manufacturer Communications

SSM 48757 – Various Vehicles – Deep Sleep Mode Notification In FordPassù And/Or LincolnWayù Cell Phone Apps

https://www.nhtsa.gov/recalls?nhtsaId=10174421

MC-10174421-0001.pdf 67.385KB

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Last update on 2024-07-02 / Affiliate links / Images from Amazon Product Advertising API

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