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| General Service Bulletin (GSB): | Wipers – Warrantable vs Non-Warrantable |
| GSB Overview: | Use this GSB to help determine (Warrantable / NonWarrantable Wiper Blades Defect vs. Damage) |
| NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information. | |
Wiper Blade New Vehicle Limited Warranty Coverage (refer to the vehicles Warranty Guide):
2003 – 2011 models; wiper blade replacement is considered normal wear beyond 12 months in service regardless of miles driven.
2012 & newer models; wiper blade replacement is considered normal wear beyond 6 months in service regardless of miles driven.
Note: There are Extended Service Plans in which wiper blade replacement is covered, please refer to the applicable ESP plan for coverage and claiming information.
Service Maintenance Reminder:
Modern car wash chemicals and environmental fallout can result in wiper blade and/or windshield contamination that left alone, may contribute to poor wipe quality. Overall wiper blade performance can be improved by properly cleaning the wiper blades and/or the windshield.
Cleaning:
Refer to the Owner’s Manual for vehicle specific cleaning procedures. Cleaning of the wiper blades and windshield should be performed prior to making a warranty determination as several conditions exist that can be corrected with proper cleaning. Customers are expected to maintain and clean the wiper blades and windshield according to the instructions in the vehicle’s Owner’s Manual as a condition of vehicle warranty.
Before making a warranty repair, the wiper blade must be checked to ensure:
- The wiper blade is the correct OEM part for the vehicle (refer to the OEM Wiper Blade Application Chart)
- OEM wiper blade length and style is correct for the application (refer to OEM Wiper Blade Application Chart)
- Wiper blade is not an aftermarket or Motorcraft part (look for logo on Wiper Blade)
- Wiper blade does not contain non-warrantable damage
- Wiper blade build date falls within 6 months of the vehicle build date
To aid dealers in making informed decisions, this GSB contains the following information:
- OEM Wiper Blade Application Chart———————————Page 2
- Examples of OEM wiper blades—————————————Page 3 – 4
- Examples of Motorcraft Wiper blades——————————–Page 5
- Examples of commonly observed non-warrantable damage——-Page 5 – 6
- Wiper Blade build date identification information——————Page 7
OEM Wiper Blade Application Chart
The table below shows the OEM wiper blade characteristics (blade type and length). If the wiper blade on the customer’s vehicle does not match the table below, the wiper blade is not eligible for manufacturer warranty coverage.
| Model Year and Vehicle | Driver’s Side Blade Type | Blade Length | Passenger’s Side Blade Type | Blade Length | Rear Wiper Blade | Front Blade Code (see images below) |
| 2011,12,13,14,15,16 Fiesta | Flat | 25″ | Flat | 16″ | Plastic Conventional 12″ | A |
| 2011 Focus | Conventional | 22″ | Conventional | 19″ | B2 | |
| 2012,13,14,15,16 Focus | Flat | 29″ | Flat | 29″ | Plastic Conventional 12″ | B1 |
| 2011 & 2012 Fusion, Milan, MKZ | Conventional | 24″ | Conventional | 19″ | D | |
| 2013,14,15,16 Fusion | Flat | 26.7” | Flat | 26.7” | B1 | |
| 2011,12,13,14,15 Taurus | Flat | 25.5″ | Flat | 20″ | B1 | |
| 2011,12,13,14 MKS | Flat
Conventional | 25.5″ | Flat
Conventional | 20″
22″ | B1 | |
| 2011,12,13,14 Flex | 23.5″ | Plastic Conventional 12″ | B2 | |||
| 2011,12,13,14 MKT | Flat | 24″ | Flat | 22″ | Plastic Conventional 12″ | B1 |
| 2011 & 2012 Crown Victoria | Conventional | 22″ | Conventional | 22″ | B2 | |
| 2011 Town Car | Conventional
Conventional | 22″
18″ | Conventional
Conventional | 22″
18″ | B2 | |
| 2011 Ranger | B2 | |||||
| 2011 F-150 F-Series | Conventional | 22″ | Conventional | 22″ | C2 | |
| 2012,13,14,15,16 F-150 F-Series | Flat | 22″
22″ | Flat | 22″
22″ |
| C1 |
| 2011,12,13,14,15,16, F-250+ F-Super Duty | Flat | Flat | C1 | |||
2011,12,13,14,15,16 Mustang | Flat | 22″ | Flat | 20″ | B1 | |
| 2011,12,13,14,15 Expedition | Conventional | 22″ | Conventional | 22″ | Plastic Conventional 16″ | C2 |
| 2011,12,13,14,15 Navigator | Conventional Flat | 22″
20″ | Conventional Flat | 22″
20″ | Plastic Conventional 16″
Plastic Conventional 12″ | C2 |
| 2011 & 2012 Escape | B1 | |||||
| 13,14,15,16 Escape | Flat | 27.6” | Flat | 27.6” | Plastic Flat 11” | B1 |
| 2011, 12,13,14 Edge | Conventional | 26″ | Conventional | 20″ | Plastic Conventional 14″ | B2 |
| 15,16 Edge | Flat | 27.5” | Flat | 27.5” | Plastic Flat 15” | B1 |
| 2011,12,13,14 MKX | Conventional | 26″
| Conventional | 20″ | Plastic Conventional 14″ | B2 |
| 15,16 MKX | Flat | 24” | Flat | 18” | Plastic Conventional 11” | B1 |
| 15,16, MKZ | Flat | 22.8 | Flat | 20 | B1 | |
| 2011 & 2012 Transit Connect | Conventional | 21.5″ | Conventional | 19.5″ | Conventional 13.5″ | E |
| 2014,15,16 Transit | Flat | 29.5” | Flat | 21” | B1 | |
| 2011,12,13 Econoline | Conventional | 20″ | Conventional | 20″ | C2 | |
| 15,16, MKC | Flat | 25.6” | Flat | 15.75” | Flat 11” | B1 |
| 2011,12,13,14,15,16 Explorer | Flat | 25.6” | Flat | 21.6” | Flat 11” | B2 |
OEM Wiper Blade Examples
Motorcraft Wiper Blades
Motorcraft wiper blades are not OEM parts and therefore not covered by the factory warranty. Please refer to Service Part Warranty guidelines for coverage and claiming information. (DO NOT claim under factory warranty)
Damaged Wiper Blades
Prior to committing to warranty coverage, dealers must inspect the wiper blade for damage. Per W&P, damage is not a warrantable condition. If the transportation company damaged the wiper blade, the claim must be submitted using transportation program code (DO NOT claim as warranty).
Typical customers concerns for damaged wipers include: wiper assembly coming apart, wiper not wiping the glass fully, or the wiper blade element is torn.
Indication of Damage and Likely Root Cause
- Scratches or cracks on the blade structure – Ice scraper
- Bent or broken structure – Pulled or grabbed (car wash equipment)
- Paint being worn or scraped off – Impacted
- Cuts or scratches on the blade – Impacted (ice scraper)
- The metal spline is disengaged from the blade structure retaining claws – Blade pulled or impacted
- Missing end cap with impact marks – Impacted (ice scraper)
Wiper Blade is Significantly Older than the Vehicle
Time in service plays a large factor in wipe performance as wiper blades do wear out. Wiper blades that have been swapped off of an older vehicle may exhibit performance issues sooner than expected. Please use the following information to determine if a wiper blade falls into this situation. Based on current factory practices (first in first out), Ford is confident that the wiper blade build date will fall within 6 months of the vehicle build date.
If the wiper blade is more than 6 months older than the vehicle, the original wiper blade has been replaced and the wiper in question is NOT Warrantable.
Wiper Blade Date Codes:
| On Structure: 7 Digit Date Code:
Digit 1:Line #, Digits 2-3: Month, Digits 4-5: Day, Digits 6-7: Year Example “2032610” was built on Line (2) on March (03), (26), 20(10) | On Connector: 4 Digit Date Code:
Digit 1: Year, Digit 2: Month, Digit 3-4: Day Year: 2010=0, 2011=1, 2012=2, etc… Month: Jan=A, Feb=B, Mar=C, Apr=D, May=E, Jun=F, Jul=G, Aug=H, Sep=J, Oct=K, Nov=L, Dec=M Examples: 0G12à12-July-2010, 0B17à17-Feb-2010 | On Rubber Element:
Year and Quarter Year Marks Last two digits of the Year: 2009à09, 2010à10 Followed by a • for each quarter Example was built in the 1st quarter (Jan-Mar) of 2010 |
Wiper Blade Date Codes:
| On Structure: Date in DD-MMM-YY format
Example “29-OCT-09” was built on October, 29th, 2009 | On Connector: 4 Digit Date Code:
Digit 1: Month, Digit 2-3: Day, Digit 4: Year Month: Jan=1, Feb=2, Mar=3, Apr=4, May=5, Jun=6, Jul=7, Aug=8, Sep=9, Oct=0, Nov=N, Dec=D, Year: 2009=9, 2010=0, 2011=1, etc.. Example was built on October 18th, 2007 | On Rubber Element: DDD YY format
Day: 3 digits for the day of the year (1-365), Jan 1st=001, Dec 31st=365, Year: 2010=10, 2011=11, etc.. Example “296 09” was built on the 296th day of 2009 à October 23rd, 2009 |
G0000084
February 2016
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