September 16, 2014
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Regional Program 13R01 – Supplement #3
Certain 2005 through 2011 Model Year Crown Victoria, Grand Marquis, and Town Car
Vehicles Not Covered Under Safety Recall 13S08
Steering Column Shaft
REF: Regional Program 13R01 – Supplement #2
Steering Column Shaft dated February 21, 2014
REASON FOR THIS SUPPLEMENT
- Upper Intermediate Shaft Extension Repair: Upper Intermediate Shafts are now available in sufficient quantities that the extension repair procedure is no longer necessary. Vehicles with Upper Intermediate Shafts that fail the inspection procedure now require replacement of the Upper Intermediate Shaft. Claims for the Upper Intermediate Shaft extension repair dated September 22, 2014 and later will not be accepted.
- Prior Approval for Upper Intermediate Shafts: Replacement of the Upper Intermediate Shaft no longer requires prior approval.
The owners of 2005 through 2011 model year Crown Victoria, Grand Marquis, and Town Car vehicles not included in Safety Recall 13S08.
NOTE: Safety Recall 13S08 applies only to affected vehicles originally sold or currently registered in specific corrosion states. Regional Program 13R01 applies to all affected vehicles that are not covered by 13S08.
Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com.
REASON FOR THIS REGIONAL PROGRAM
In some of the affected vehicles, corrosion of the swing link joints on the Lower Intermediate Steering Shaft, combined with a collapsed Upper Intermediate Steering Shaft, can result in steering column separation leading to a loss of steering control.
Some customers have reported a potential change in steering feel (notchy, stiff, or binding) when the corrosion is present.
Owners of vehicles not included in Safety Recall 13S08 that have operated their vehicle in a corrosive environment (e.g., where salt is used on roads in the winter months), or have concerns regarding the steering on their vehicle, are eligible for inspection and repairs under this Regional program.