24S24 – Loss of Drive Power from Undetected Low Battery – 2021-2024 Ford Bronco Sport & 2022-2023 Maverick

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April 12, 2024 NHTSA CAMPAIGN NUMBER: 24V267000

Loss of Drive Power from Undetected Low Battery

An undetected low battery charge can result in a loss of electrical accessories such as hazard lights, or cause a loss of drive power, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V267

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM, POWER TRAIN

Potential Number of Units Affected 456,565

 

Summary

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.

 

Remedy

Dealers will recalibrate the body control module and power train control module, free of charge. Owner notification letters are expected to be mailed May 13, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S24.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Chronology :

On October 25, 2023, The National Highway Traffic Safety Administration’s Office of Defects Investigation (NHTSA ODI) requested information regarding allegations of loss of motive power (LOMP) followed by a loss of 12-volt accessories on 2021 MY Bronco Sport vehicles. NHTSA provided 29 potentially responsive Vehicle Owner Questionnaires (VOQs) that indicated that most customers’ concerns were resolved with a 12-volt battery replacement.

On November 28, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into this concern.

From November 2023 through January 2024, the Low Voltage Power Supply Engineering team evaluated field returns and warranty data for 2021 Bronco Sport vehicles focusing on 12-volt batteries and low voltage systems.

From December 2023 through March 2024, the Low Voltage Power Supply Engineering team conducted system and vehicle level testing and teardowns with batteries with various physical conditions and state of charge. The testing revealed that the Body Control Module (BCM) and Powertrain Control Module (PCM) calibrations are unable to detect the battery failure on these vehicles, which can result in a LOMP if the alternator is unable to keep up with the electrical load demand or if an Auto Stop-Start event is initiated.

On January 31, 2024, NHTSA’s ODI opened Preliminary Investigation PE24-002 into this concern.

As of February 8, 2024, Ford is aware of 917 warranty reports, 11 field reports, and 54 customer complaints related to this concern. There are 3 unverified reports of fire and 2 property damage claims.

As of February 8, 2024, Ford is not aware of any accidents or injuries attributed to this condition.

On April 5, 2024 Ford’s Field Review Committee reviewed the concern and approved a field action.

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
FORD BRONCO SPORT 2021-2024
FORD MAVERICK 2022-2023

 


2 Associated Documents

Defect Notice 573 Report

RCLRPT-24V267-6161.PDF 217.534KB

 


Recall Acknowledgement

RCAK-24V267-7377.pdf 645.471KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V267&docType=RCL

 


 

Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM IIeBay, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM IIeBay and VCMM)
  X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM IIeBay, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light CarDAQ-Plus
24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light CarDAQ-M
24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light VSI J2534 ECU Reprogrammer
24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

Mongoose-Plus J2534

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

RAP2 OEM J2534 Remote Reprogramming Tool

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

24S24 - Loss of Drive Power from Undetected Low Battery - 2021-2024 Ford Bronco Sport & 2022-2023 Maverick | small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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