24S20 – Michelin Mis-Built Tires – 2023 Ford Maverick & Bronco Sport

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 25, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S20
Certain 2023 Model Year Maverick & Bronco Sport Vehicles
Michelin Mis-Built Tires
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Maverick 2023 Hermosillo October 5, 2023 through October 10, 2023
Bronco Sport 2023 Hermosillo October 5, 2023 through October 11, 2023
US population of affected vehicles: 114. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, it may be possible that one or more of the tires were mis-built with a
hybrid cap made of aramid and nylon instead of an all-nylon composition, resulting in a tire with
increased cornering stiffness. Given the random manner in which these tires were fitted to vehicles
during manufacturing, there is a possibility of various combinations these tires may present on a
single vehicle – ranging from all four tires being affected to just one. A high variation in cornering
stiffness amongst a vehicle’s tires can result in a degradation in vehicle handling during evasive traffic
maneuvers, resulting in a potential loss of vehicle control which increases the risk of a crash.
SERVICE ACTION
Dealers are to inspect tires and check the tire label serial number. If the serial number matches a
suspect tire or the serial number cannot be read, the tire(s) will be replaced free of charge (parts and
labor). This service must be performed on all affected vehicles at no charge to the vehicle owner.
Near, but not over the DOT code or mold number, render all suspect removed tire(s) unserviceable
by cutting one sidewall circumferentially a minimum of 6 inches in length, cutting the bead with bolt
cutters or drilling a one-inch diameter hole through the sidewall. The DOT code must be readable
after disabling the tire. Refer to the Technical Instructions for further detail regarding Tire Disabling
and Tire Return. Submit a photo to the SSSC of the unserviceable tire.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
Ó Copyright 2024 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 1, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S20
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on March 25, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 25,
2024. Owner names and addresses will be available by April 15, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable. Immediately contact any of your affected customers whose
vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the
Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S20
• Refunds will only be provided for the cost associated with tire inspections and tire
replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review.
• Upon approval, the SSSC will provide an approval code that must be used for claiming.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S20 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S20
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S20 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Provision for Tire Disposal:
o Dealers are authorized to claim up to a maximum value of $5 per tire for tire disposal for
completing this program.
 Program Code: 24S20
 Misc. Expense: OTHER
 Misc. Expense: Claim up to $5 per tire
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Safety Recall 24S20
LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove all four wheels; mark tire orientation to rim; break
both beads and check label; inflate tires (do not balance)
and install on vehicle – PASS INSPECTION
24S20A 0.5 Hours
Remove all four wheels; mark tire orientation to rim; break
both beads and check label; inflate tires (do not balance)
and install on vehicle – FAILED INSPECTION
– CONTACT SSSC FOR LABOR OPERATION CODES SPECIFIC
TO YOUR REPAIR.
Note: This assumes if any of the tires fails, they will put the
vehicle back together until replacement tires arrive.
24S20AA 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S20PP 0.5 Hours
Time allowed to submit photos. 24S20ZZ 0.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
9OO4-20522-MCHE
TIRE (the part number prefix contains O’s not
zero’s)
AS
NEEDED
AS
NEEDED
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Safety Recall 24S20
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
SAFETY RECALL 24S20
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
23730B
THIS EXAMPLE READS
AN808459
PASSES INSPECTION
FIGURE 1
CERTAIN 2023-2024 MODEL YEAR BRONCO SPORT AND MAVERICK
VEHICLES — TIRE SERIAL NUMBER BAR CODE LABEL INSPECTION
SERVICE PROCEDURE
1. Remove all four (4) wheels and tires from the vehicle. Follow the Workshop Manual (WSM) procedures
in Section 204-04.
2. Mark the orientation of each tire to wheel before continuing to the next step, to avoid having to balance
the wheels and tires.
3. Break the inner and outer bead on all four (4) wheels and tires. Do Not remove the tire from the wheel
at this time. Follow the WSM procedures in Section 204-04A – Disassembly and Assembly.
4. Inspect for the tire serial number bar code label, on the bead sealing surface, of each tire. Does the
label have one of the following bar codes? AK710533, AK710543, AK710526, AK710536, AK710551,
AK710561, or AK710562. See Figure 1.
Yes – Mark the tire(s) as DO NOT USE and mount the tire(s) back on the wheels and install
the wheels and tires on the vehicle, until the new tire(s) arrive. Once the new tire(s)
arrive, refer to the Tire Disabling, Tire Return and Photo Submission Requirements on
Page 2. Follow the WSM procedures in Section 204-04 for tire replacement and
installation.
No – Align the tire and wheel orientation lines, inflate the tires to specifications, and assemble
back the tires and install the wheels and tires on the vehicle. Follow the WSM procedures in
Section 204-04. Recall complete.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
SAFETY RECALL 24S20
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
TIRE DISABLING, TIRE RETURN AND PHOTO SUBMISSION REQUIREMENT
NOTE: The tire disablement must take place near the DOT and mold numbers so it can be captured in
the photo evidence. The DOT code and mold number must be readable after disabling the tire.
1. ALL suspect tires removed from vehicles must immediately be made unusable by one of the following
methods: cutting one sidewall circumferentially at a minimum of six (6) inches (152.4 mm) in length,
cutting the bead with bolt cutters or drilling a one (1) inch (25.4 mm) diameter hole through the
sidewall. DO NOT CUT THROUGH OR DRILL THE DOT CODE OR THROUGH THE MOLD
NUMBER.
Special Tire Handling Information
• Rendering the DOT code and/or mold number unreadable will subject that tire to be
charged back to the dealer.
2. Submit clear photo(s) of ALL the disabled tire(s) to the Special Service Support Center (SSSC).
• The photo(s) must clearly demonstrate the disablement near the DOT code and mold numbers
in the same photo.
3. Dispose of tire(s) in compliance with your local laws.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S20
Certain 2023 Model Year Maverick & Bronco Sport Vehicles
Michelin Mis-Built Tires
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S20
Certain 2023 Model Year Maverick & Bronco Sport Vehicles
Michelin Mis-Built Tires
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
24S20
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24S20 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S20
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S20, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 19, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-223
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 22, 2024 NHTSA Recall No. : 24V-223 Manufacturer Recall No. : 24S20 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 115 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2023-2023 FORD MAVERICK
Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts.
The mis-built tires were installed on Maverick vehicles produced between 10/05/2023 and 10/10/2023.
37 Maverick vehicles are affected.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database.
Production Dates : OCT 05, 2023 – OCT 10, 2023
VIN Range 1 : Begin : NR End : NR ntial Part 573 Safety Recall Report 24V-223 Page 2 Vehicle 2 : 2023-2023 FORD BRONCO SPORT
Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts.
The mis-built tires were installed on Bronco Sport vehicles produced between 10/05/2023 and 10/11/2023.
78 Bronco Sport vehicles are affected.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database.
Production Dates : OCT 05, 2023 – OCT 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Tires were produced with a hybrid cap ply made of aramid and nylon instead of an all-nylon composition,
resulting in a tire with a 20-30% increase in cornering stiffness. Given the random manner in which these tires
were fitted to vehicles during manufacturing, there is a possibility for various combinations of these tires to be
present on a single vehicle – ranging from all four tires being affected to just one.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Ford’s engineering judgement is that a high variation in cornering stiffness
between tires can result in a
degradation in vehicle handling during evasive traffic maneuvers, resulting in a potential loss of vehicle control
which increases the risk of a crash.
Description of the Cause : The supplier used a mislabeled bobbin containing the incorrect cap material during tire production. Identification of Any Warning
that can Occur : None known Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-223 Page 3 Component Name 1 : Tire
Component Description : 225/60R18 100H Primacy A/S Tire Component Part Number : M1PC-1508-E1A Supplier Identification : Component Manufacturer
Name : Industrias Michelin SA de CV Address : Blvd Eduard Michelin S/N
Leon Foreign States 37294
Country : Mexico Chronology :
On October 24, 2023, an issue pertaining to mis-built tires on 2023 model year Maverick and Bronco Sport vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Ford learned that Ford’s supplier identified 21 mis-built tires they shipped to Hermosillo Stamping and Assembly Plant (HSAP).
Between November 2023 and January 2024, Ford and Michelin inspected vehicles at HSAP and distribution ramps from the suspect build period. This process led to the identification and replacement of 14 mis-built tires.
The remaining 7 mis-built tires may be installed on vehicles that were delivered to dealerships.
In February 2024, Ford’s Vehicle Dynamics team reviewed supplier data and conducted an engineering assessment on the performance of the mis-built tires.
As of March 05, 2024, Ford is not aware of any warranty claims related to this concern on Maverick and Bronco Sport vehicles. Ford has not identified any VOQs related to this condition.
On March 15, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-223
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their tires
inspected. If mis-built tires are present, the dealer will replace them with tires produced according to
specification. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be April 19, 2024.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The replacement tire (component part number M1PC-1508-E1A) will be produced to specification.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 25, 2024. Mailing of
owner notification letters is expected
to begin April 01, 2024 and is expected to be completed by April 05, 2024.
Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : APR 01, 2024 – APR 05, 2024
* NR – Not Reported

**************************************************************************************************************

1 of 4
A/1/000001 /1
Ford Motor Company
Ford Customer Sel’Vlce Division
PO Box 1904
Dearborn, Michigan 48121
I 1111111111111111 11111 1111111111 111111111111111 111111111111111 IIII IIII
7711 50950554 A/1 /000001 /1
1111 Ml 111•111111′ 111• Ill’ •Ill 111 •111111111111111 •111 hl1•111111
JOHN A. SAMPLE April 2024
123 SAMPLE ST
SAMPLE CITY, Ml 12345-6789
***IMPORTANT SAFETY RECALL***
Safety Recall Notice 24S20 I NHTSA Recall 24V223
2023 Bronco Sport
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2023 Maverick and Bronco Sport vehicles, including the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
What is the risk?
What will Ford and
your dealer do?
How long will it take?
What should you do?
Your vehicle may have one or more tires that were mis-built with an improper
material composition, resulting in a tire with increased cornering stiffness.
A high variation in cornering stiffness amongst your vehicle’s tires can result
in a degradation in vehicle handling, resulting in a potential loss of vehicle
control which increases the risk of a crash.
Ford Motor Company has authorized your dealer to inspect tires and check
the tire label serial number. If the serial number matches a suspect tire or the
serial number cannot be read, the tire(s) will be replaced free of charge (parts
and labor).
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
Please call your dealer without delay and request a service date for Recall
24S20. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford .com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2024 Ford Motor Company
04785
24S20 NIIDTB1A4S201
Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to tire inspection and replacement. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Motor Company at PO Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM – 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number listed
using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V223.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
04785
24S20 NI/DTB1A4S201
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A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 24S20 / Campaña 24V223 de la NHTSA
2023 Bronco Sport
Este aviso se aplica al vehículo, número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados
de los EE. UU.
Ford Motor Company determinó que existe un defecto relacionado con la seguridad en determinados
vehículos Maverick y Bronco Sport 2023, incluido el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que su vehículo tenga una o más llantas con defectos de
fabricación, con una composición de material inadecuada, lo que puede causar
que la llanta presente mayor rigidez en las curvas.
¿Qué riesgo existe? Una gran variación en la rigidez en las curvas entre las llantas del vehículo
puede tener como consecuencia un desgaste en el manejo del vehículo y, a la
larga, una posible pérdida de control del vehículo, lo cual aumenta el riesgo de
un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company autorizó a su concesionario a inspeccionar las llantas y
revisar el número de serie de la etiqueta de la llanta. Si el número de serie
coincide con el de una llanta sospechosa o no se puede leer el número de
serie, reemplazaremos las llantas sin costo (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al concesionario y solicite una cita de servicio para realizar
la campaña 24S20. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/1
04785
24S20 NI/DTB1A4S201
Abril de 2024
Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
© Copyright 2024 Ford, División de Servicio al Cliente
􀀬􀀈􀀈􀀂􀀂􀀆􀀁􀀊􀀆􀀁􀀆􀀆􀀅􀀬
771150950554 A/3/000001/1
􀀭􀀭􀀮􀀭􀀰􀀭􀀰􀀰􀀯􀀭􀀰􀀭􀀰􀀰􀀮􀀮􀀯􀀯􀀭􀀯􀀮􀀰􀀭􀀰􀀯􀀯􀀭􀀭􀀰􀀰􀀰􀀯􀀮􀀮􀀭􀀮􀀯􀀭􀀮􀀮􀀰􀀰􀀯􀀭􀀭􀀮􀀰􀀮􀀮􀀮􀀭􀀰􀀰􀀮􀀰􀀯􀀰􀀮􀀭􀀮􀀮􀀮􀀮􀀭􀀭
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que participan.
Su concesionario recogerá el vehículo y lo regresará con la reparación
realizada.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con la inspección y el reemplazo de las llantas. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso de Ford, envíe la solicitud de reembolso
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, PO Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes (CRC) Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. El CRC está abierto de
lunes a viernes de 8:00 a.m. a 11:00 p.m. y los sábados de 8:00 a.m. a
8:00 p.m. (hora del este). Si es usuario de TTY/TDD, comuníquese con el CRC
al número que se menciona mediante el servicio de retransmisión de
telecomunicaciones, para esto, marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es
ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Mencione la
campaña de seguridad 24V223 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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© Copyright 2024 Ford, División de Servicio al Cliente

**************************************************************************************************************

© Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 5, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S20 – SUPPLEMENT #1
Certain 2023 Model Year Maverick & Bronco Sport Vehicles
Michelin Mis-Built Tires
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S20
Certain 2023 Model Year Maverick & Bronco Sport Vehicles
Michelin Mis-Built Tires – March 25, 2024
NEW! REASON FOR THIS SUPPLEMENT
• Parts Ordering Information – Update Replacement Tire Part Number
• Technical Instructions – Added Supplement Number, STST 10 certification
requirements and information regarding the Special Service Support Center (SSSC)
contact.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Maverick 2023 Hermosillo October 5, 2023 through October 10, 2023
Bronco Sport 2023 Hermosillo October 5, 2023 through October 11, 2023
US population of affected vehicles: 114. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, it may be possible that one or more of the tires were mis-built with a
hybrid cap made of aramid and nylon instead of an all-nylon composition, resulting in a tire with
increased cornering stiffness. Given the random manner in which these tires were fitted to vehicles
during manufacturing, there is a possibility of various combinations these tires may present on a
single vehicle – ranging from all four tires being affected to just one. A high variation in cornering
stiffness amongst a vehicle’s tires can result in a degradation in vehicle handling during evasive traffic
maneuvers, resulting in a potential loss of vehicle control which increases the risk of a crash.
© Copyright 2024 Ford Motor Company
SERVICE ACTION
Dealers are to inspect tires and check the tire label serial number. If the serial number matches a
suspect tire or the serial number cannot be read, the tire(s) will be replaced free of charge (parts and
labor). This service must be performed on all affected vehicles at no charge to the vehicle owner.
Near, but not over the DOT code or mold number, render all suspect removed tire(s) unserviceable
by cutting one sidewall circumferentially a minimum of 6 inches in length, cutting the bead with bolt
cutters or drilling a one-inch diameter hole through the sidewall. The DOT code must be readable
after disabling the tire. Refer to the Technical Instructions for further detail regarding Tire Disabling
and Tire Return. Submit a photo to the SSSC of the unserviceable tire.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 1, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
NEW! ATTACHMENTS
• NEW! Labor Allowances and Parts Ordering Information
• NEW! Technical Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S20 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.:
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS was activated on March 25, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 25,
2024. Owner names and addresses will be available by April 15, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable. Immediately contact any of your affected customers whose
vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the
Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
© Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S20 – Supplement #1
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with tire inspections and tire
replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence prior to performing the repair for this FSA.
• The SSSC must provide approval prior to performing the repair.
• Contact the SSSC and upload the necessary photo or copy of documentation as an
attachment for review.
• Upon approval, the SSSC will provide an approval code that must be used for claiming.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
© Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S20 – Supplement #1
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S20 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S20 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
▪ Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Provision for Tire Disposal:
o Dealers are authorized to claim up to a maximum value of $5 per tire for tire disposal for
completing this program.
▪ Program Code: 24S20
▪ Misc. Expense: OTHER
▪ Misc. Expense: Claim up to $5 per tire
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Safety Recall 24S20 – Supplement #1
LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove all four wheels; mark tire orientation to rim; break
both beads and check label; inflate tires (do not balance)
and install on vehicle – PASS INSPECTION
24S20A 0.5 Hours
Remove all four wheels; mark tire orientation to rim; break
both beads and check label; inflate tires (do not balance)
and install on vehicle – FAILED INSPECTION
– CONTACT SSSC FOR LABOR OPERATION CODES SPECIFIC
TO YOUR REPAIR.
Note: This assumes if any of the tires fails, they will put the
vehicle back together until replacement tires arrive.
24S20AA 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S20PP 0.5 Hours
Time allowed to submit photos. 24S20ZZ 0.2 Hours
NEW! PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number
Claim
Quantity
Package
Order
Quantity
Number
in
Package
Description
9OO4-72282
AS
NEEDED
1 1
TIRE (the part number prefix contains
O’s not zero’s)
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Safety Recall 24S20 – Supplement #1
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
SAFETY RECALL 24S20-S1
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
23730B
THIS EXAMPLE READS
AN808459
PASSES INSPECTION
FIGURE 1
CERTAIN 2023 MODEL YEAR BRONCO SPORT AND MAVERICK VEHICLES —
TIRE SERIAL NUMBER BAR CODE LABEL INSPECTION
SERVICE PROCEDURE
IMPORTANT! This procedure was modified from the original Workshop Manual (WSM) procedure.
For this Field Service Action (FSA), it is not necessary to remove the tires from the wheels during
the inspection procedure and balancing of the wheel and tire will not be required. Follow technical
instructions carefully.
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders opened on or
after April 1, 2024. Field Service Action (FSA) repairs will reject if the repairing technician is not
certified in STST Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for more
details.
1. Remove all four (4) wheels and tires from the vehicle. Follow the Workshop Manual (WSM) procedures
in Section 204-04.
2. Mark the orientation of each tire to wheel before continuing to the next step, to avoid having to balance
the wheels and tires.
3. Break the inner and outer bead on all four (4) wheels and tires. Do Not remove the tire from the wheel
at this time. Follow the WSM procedures in Section 204-04A – Disassembly and Assembly.
4. Inspect for the tire serial number bar code label, on the bead sealing surface, of each tire. Does the
label have one of the following bar codes? AK710533, AK710543, AK710526, AK710536, AK710551,
AK710561, or AK710562. See Figure 1.
Yes – Contact the Special Service Support Center (SSSC) to obtain an approval code to order
the new tire(s). Mark the failed tire(s) as DO NOT USE and mount the tire(s) back on the
wheels and install the wheels and tires on the vehicle, until the new tire(s) arrive. Follow
the WSM procedures in Section 204-04 for tire replacement and installation. Refer to the
Tire Disabling, Tire Return and Photo Submission Requirements on Page 2.
No – Align the tire and wheel orientation lines, inflate the tires to specifications, and assemble
back the tires and install the wheels and tires on the vehicle. Follow the WSM procedures in
Section 204-04. Recall complete.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
SAFETY RECALL 24S20-S1
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
TIRE DISABLING, TIRE RETURN AND PHOTO SUBMISSION REQUIREMENT
NOTE: The tire disablement must take place near the DOT and mold numbers so it can be captured in
the photo evidence. The DOT code and mold number must be readable after disabling the tire.
1. ALL suspect tires removed from vehicles must immediately be made unusable by one of the following
methods: cutting one sidewall circumferentially at a minimum of six (6) inches (152.4 mm) in length,
cutting the bead with bolt cutters or drilling a one (1) inch (25.4 mm) diameter hole through the
sidewall. DO NOT CUT THROUGH OR DRILL THE DOT CODE OR THROUGH THE MOLD
NUMBER.
Special Tire Handling Information
• Rendering the DOT code and/or mold number unreadable will subject that tire to be
charged back to the dealer.
2. Submit clear photo(s) of ALL the disabled tire(s) to the Special Service Support Center (SSSC).
• The photo(s) must clearly demonstrate the disablement near the DOT code and mold numbers
in the same photo.
3. Dispose of tire(s) in compliance with your local laws.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

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