Customer Satisfaction

Customer Satisfaction Program 18N04 – Powertrain Control Module Reprogramming – 2018 Ford F-150 & 2019 F-250 – F-550 Superduty

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2019 Ford F-Super Duty

NHTSA ID Number: 10152486 Manufacturer Communication Number: 18N04-S1   Summary Certain 2018 Model Year F-150, 2019 Model Year F-250 through F-550 Superduty and 2019 Model Year F-650 through F-750 Medium Duty Vehicles Equipped with a Diesel Engine – Powertrain Control Module Reprogramming   7 Affected Products Vehicles MAKE MODEL YEAR FORD F-150 2018 FORD F-250 SD 2019 … Read more

Customer Satisfaction Program 18B19 – Exterior Door Handle Replacement – 2017 Lincoln Continental

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2017 Lincoln Continental

NHTSA ID Number: 10148746 Manufacturer Communication Number: 18B19-S1 Summary Certain 2013-2017 Model Year Police Interceptor Utility Vehicles – Exhaust Odor and Carbon Monoxide Complaints. Certain 2017 Model Year Continental Livery Vehicles – Exterior Door Handle Replacement   6 Affected Products Vehicles MAKE MODEL YEAR FORD EXPLORER 2013-2014 FORD EXPLORER POLICE INTERCEPT 2015-2017 LINCOLN CONTINENTAL 2017   October … Read more

Customer Satisfaction Program 18B20 – Seat Back Bolster Replacement – 2017-2018 Lincoln Continental

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2018 Lincoln Continental

August 21, 2018 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 18B20 Certain 2017-2018 Model Year Continental Livery Vehicles Seat Back Bolster Replacement   PROGRAM TERMS This program will be in effect through August 31, 2019.  There is no mileage limit for this program.   URGENCY / EXPIRATION DATE This Customer Satisfaction … Read more

Customer Satisfaction Program 18B21 – Automatic Engine Idle Shutdown – 2018 Ford Edge & Expedition

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2018 Ford Expedition

August 15, 2018 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 18B21 Certain 2018 Model Year Edge Vehicles Equipped with a 2.0L EcoBoost Engine and Expedition Vehicles Equipped with Keyless Ignition Automatic Engine Idle Shutdown   PROGRAM TERMS   This program will be in effect through August 31, … Read more

Customer Satisfaction Program 18N01 – Special R-1234yf Refrigerant Service Information – 2018 Ford Expedition & Lincoln Navigator

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2018 Ford Expedition

NHTSA ID Number: 10191517 Manufacturer Communication Number: 18N01-S2 Summary Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant Special R-1234yf Refrigerant Service Information Vehicles not previously repaired with certain build dates, and that remain in program 18N01, can now request loaner equipment for vehicles even if they are outside of New Vehicle Limited Warranty. … Read more