Customer Satisfaction Program 18N04 – Powertrain Control Module Reprogramming – 2018 Ford F-150 & 2019 F-250 – F-550 Superduty

October 12, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 18N04
Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles Equipped with a Diesel Engine
Powertrain Control Module Reprogramming

 

PROGRAM TERMS

This is a one-time repair program with no time or mileage limits.  Coverage is automatically transferred to subsequent owners.

 

URGENCY

Dealers are encouraged to complete this service on all in stock and customer vehicles brought in for any reason to ensure vehicles meet conditional certifications described in the Reason For Program section below.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-150 2018 Dearborn September 13, 2017 through October 4, 2018
F-250 through F-550 2019 Kentucky Truck March 5, 2018 through August 22, 2018
Ohio May 7, 2018 through August 28, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROGRAM

In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement an enhanced calibration, which must be applied to all affected vehicles that come into the dealer.

 

SERVICE ACTION

If an affected vehicle comes into the dealership for any reason, dealers are to reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 111.03 or higher. This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

No owner notification will be mailed on this program.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances
Attachment III: Technical Information

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

Customer Satisfaction Program 18N04
Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles
Equipped with a Diesel Engine
Powertrain Control Module Reprogramming

 

OASIS ACTIVATION 

OASIS will be activated on October 11, 2018.

 

FSA VIN LISTS ACTIVATION 

FSA VIN Lists will not be activated for this service action.

 

SOLD VEHICLES

  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership

 

STOCK VEHICLES

  • Perform this program on all affected vehicles in stock prior to delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory

 

TITLE BRANDED / SALVAGED VEHICLES

Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:

  • SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
  • ALL WARRANTY CANCELLED INCLUDING EMISSIONS

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 18N04 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Program Terms: This program does not have mileage or time limit.

ATTACHMENT II

Customer Satisfaction Program 18N04
Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles
Equipped with a Diesel Engine
Powertrain Control Module Reprogramming

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Reprogram PCM using IDS release 111.03 or higher. 18N04B 0.4 hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.


ATTACHMENT III

CERTAIN 2018 MODEL YEAR F-150 AND 2019 F-250 THROUGH F-550 SUPERDUTY VEHICLES EQUIPPED WITH A DIESEL ENGINEPOWERTRAIN CONTROL MODULE REPROGRAMMING.

OVERVIEW

 

OVERVIEW

In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB).  While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement enhanced calibration, which must be applied to all affected vehicles that come into the dealer.

 

SERVICE PROCEDURE

Module Reprogramming

NOTE:  Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after    programming.  For DTCs generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE:  Make sure the IDS computer does not enter sleep mode during programming.

2. Reprogram the Power Control Module (PCM) using Integrated Diagnostic Software (IDS) release 111.03 or higher.  Make sure you are connected to the Internet prior to reprogramming.

NOTE:  Calibration files may also be obtained at www.motorcraftservice.com.

NOTE:  Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

 

Important Information for Module Programming

NOTE:  When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
  • Inspect Vehicle Communication Module (VCM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC.  Once reconnected, the VCM icon should appear in the corner of the IDS screen.  If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed.  This should be the last session used in most cases.  If not, use the session created on the date that the programming failed.

NOTE:  If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen.  This loads any deleted sessions and allows you to    look through them.  Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.


Customer Satisfaction Program 18N04

October 12, 2018

https://www.nhtsa.gov/recalls?nhtsaId=10148745

https://static.nhtsa.gov/odi/tsbs/2018/MC-10148745-9999.pdf

GDE Error: Error retrieving file - if necessary turn off error checking (404:Not Found)

 

Service Information & Reprogramming

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus
CarDAQ-M
VSI J2534 ECU Reprogrammer
Drew Tech Mongoose Pro Oem Diagnostics And Programing Cable Ford

 

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com


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Last update on 2019-03-23 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-03-23 / Affiliate links / Images from Amazon Product Advertising API

One thought on “Customer Satisfaction Program 18N04 – Powertrain Control Module Reprogramming – 2018 Ford F-150 & 2019 F-250 – F-550 Superduty

  1. After having the Powertrain Control Module reprogrammed (18-NO4B ) I noticed a drop in acceleration and it seems like the transmission shift points are different. Does this reprogramming change the power output? It seem to affect my truck. I had the reprogramming at El Cajon Ford in El Cajon California. I’m wondering if anyone has had the same experience?

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