October 12, 2018
SUBJECT: Customer Satisfaction Program 18N04
Certain 2018 Model Year F-150 and 2019 Model Year F-250 through F-550 Superduty Vehicles Equipped with a Diesel Engine
Powertrain Control Module Reprogramming
This is a one-time repair program with no time or mileage limits. Coverage is automatically transferred to subsequent owners.
Dealers are encouraged to complete this service on all in stock and customer vehicles brought in for any reason to ensure vehicles meet conditional certifications described in the Reason For Program section below.
VEHICLES COVERED BY THIS PROGRAM
|Vehicle||Model Year||Assembly Plant||Build Dates|
|F-150||2018||Dearborn||September 13, 2017 through October 4, 2018|
|F-250 through F-550||2019||Kentucky Truck||March 5, 2018 through August 22, 2018|
|Ohio||May 7, 2018 through August 28, 2018|
Affected vehicles are identified in OASIS.
REASON FOR PROGRAM
In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement an enhanced calibration, which must be applied to all affected vehicles that come into the dealer.
If an affected vehicle comes into the dealership for any reason, dealers are to reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 111.03 or higher. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
No owner notification will be mailed on this program.
Attachment I: Administrative Information
Attachment II: Labor Allowances
Attachment III: Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
David J. Johnson
OASIS will be activated on October 11, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Correct other affected vehicles identified in OASIS which are brought to your dealership
- Perform this program on all affected vehicles in stock prior to delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
Refunds are not approved for this program.
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18N04 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Program Terms: This program does not have mileage or time limit.
|Description||Labor Operation||Labor Time|
|Reprogram PCM using IDS release 111.03 or higher.||18N04B||0.4 hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement enhanced calibration, which must be applied to all affected vehicles that come into the dealer.
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.
Customer Satisfaction Program 18N04
October 12, 2018
|Diagnostic Software||Interface Device||Complete Vehicle Diagnostics||Module Programming|
|IDS/FDRS||VCM, VCM II, VCMM||X||X||X||X|
|FJDS/FDRS||Compatible J2534 Devices
(Including VCM II and VCMM)
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
|CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool|
|VSI J2534 ECU Reprogrammer|
|Drew Tech Mongoose Pro Oem Diagnostics And Programing Cable Ford|
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- VXDIAG VCX NANO Box is PC-to-vehicle interface compatible with multiple software applications, minimizing your investment in multiple brand-specific diagnostic interfaces
- VXDIAG VCX Nano for GM/OPEL compatible with GDS and Tech2win software, support for GM/OPEL Diagnose and programming,for programming function, you would need buy software subscription online
- Fully compatible with SAE-J2534-1 & SAE-J2534-2; Quick access to vehicle data for maintenance or management reports; Support all current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- About Software: Our hardware is compatible with original software and for SPS programming online you need purchase subscription online.
- Installation Tips: Tech2win software can only be installed on 32bit computer(win7 or win10 both ok) and please attention Tech2win software can not be installed on virtual machine, need install on physica system. For any technical problem, please feel free to contact us at any time, we have engineer can assist you online.
- POWERFUL DIAGNOSIS &ANALYSIS: The Autel Maxisys MS908CV is especially made for working on Heavy Duty vehicles. It contains a whole set of heavy duty vehicle connectors and provides access to all the commonly performed service functions: Oil Reset, EPB, Brake Bleeding, DPF & SCR, Immo & keys, Injector Throttle and other regular maintenance functions.
- ADVANCED ECU CODING & PROGRAMMING: The complete diagnostic tool kit includes a compact sized MaxiFlash Elite which performs J2534 and J2534-2 pass-thru programming and provides Bluetooth VCI communication between the vehicle and the MaxiSys CV tablet.
- SPECIAL FUCTIONS: The diagnostic scan tool provides the special functions that complete repairs including Injector Quantity Adjustment, DPF Regeneration, Adaptations, Calibrations, Maintenance Resets.
- STRONG FEATURES: The automotive scanner read and clear codes, view and graph live data, perform tool-guided maintenance services, complete an array of special functions and diagnose manufacturer-specific systems including Allison transmissions, Bendix ABS Brake systems, Detroit Diesel Engines and Eaton and Wabash ABS trailer brakes.
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- ONLINE TECHNICAL SUPPORT - Online professional technical support by Teamviewer available if you meet any problem !
- VERSION - V1.4.1 Cable firmware ,Techstream proggram: V13.10.019 ,V13.00.022 and other old spare versions
- COMPATIBLE SYSTEMS - All windowns computer :Windows XP/Vista/7/8 /8.1/10 Both 32bit and 64bit (Professional/Enterprise/Ultimate Version)
- SUPPORTED MODELS - All 1998-2018 TOYOTA/LEXUS/SCION vehicles,For few functions on few old cars(such as before 2005),We recommend to use firmware V2.0.4 cable
- WORK WITH ANTIVIRUS PROGRAM - only two files maybe taken as malicious by few version Norton/MACfee on very few 64bit system,You can delete one if you are worried.
- HIGH SPEED SCAN TOOL: Transform your Windows PC, laptop, or phone into a super-fast, accurate automotive diagnostic device (not compatible with Apple iOS devices)
- WIRELESS DIAGNOSTICS: Bluetooth scan tool is easy to install, safe to leave plugged in without draining your car's battery, and features hackerproof wireless security
- FREE ANDROID APP & WINDOWS SOFTWARE: Includes OBDLink app for Android and OBDwiz for Windows and is compatible with 3rd party apps such as Torque and DashCommand
- MAXIMUM VEHICLE COVERAGE: Works on all 1996+ cars and light trucks sold in the USA (except hybrid or electric vehicles) and supports all 5 OBD-II protocols, plus SW-CAN (GM) and MS-CAN (Ford)
- SATISFACTION GUARANTEED: Your ScanTool is supplied with a 90-day money back guarantee if you are unsatisfied for any reason, along with a 3-year repair or replace manufacturer warranty
- ECU PROGRAMMING: The diagnostic tool comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues.
- VEHICLE COVERAGE: The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.
- ADVANCED HARDWARE: MK908P, as the advanced version of MS908P, features the 10. 1" 1920*1200 screen upgraded from 9. 7" 1024*768, and the battery capacity is 15000mAh increased by 4000 mA. Also, it has a better anti-impact protection design.
- BI-DIRECTIONAL CONTROL: The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems.
- ADDITIONAL SERVICE: The MK908P is designed to serve users with a rich array of easy-to-use functions and features. The Maxi Fix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software.
- The diagnostic tool comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues.
- The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.
- MK908P, as the advanced version of MS908P,MS908S,MS908E, MS908PS PRO, features the 10.1" 1920*1200 screen upgraded from 9.7" 1024*768, and the battery capacity is 15000mAh increased by 4000 mA. Also, it has a better anti-impact protection design.
- The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems.
- The MaxiFix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software.
- The CarDAQ-Plus2 is the next generation Drew Technologies J2534-1 and J2534-2 device with advanced support for J2534 v05.00 and DoIP.
- Features High Speed USB and support for global vehicles.
- Meets all of today's SAE J2534 standards.
- Rugged plastic case included for safe and convenient transporting.
- Free J2534 Toolbox application, online software updates and phone support.
- Comprehensive OE-Level diagnostic & OBDII services, advanced ECU coding and programming for pro tools;
- Designed for professional technicians who demand superior tool features to provide the most performance for their investment
- Auto-Vin technology for fast and precise vehicle identification. Autel MaxiCOM MK908P performs the same function as Autel Maxisys Elite, Autel MS908S PRO, MS908E, and provide better price.
- Extensive OE-Level vehicle coverage for more than 80 US, Asian and European vehicle makes
- Compatible with some add-ons: Oscilloscope-MaxiScope MP408 and Digital Inspection Cameras (MV105 and MV108)
- 【Advanced Diagnostic Scanner for ECU Programming】 MK908P has been designed to perform some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs and dramatically improve the cars' lifespan/performance. form some of the most complicated engine diagnostics and reprogramming in BMW and Mercedes Benz. With the jbox/J2534 VCI or BMW Ethernet Cable, you can edit the cars performance data, like adjusting RPM, fuel injection, etc. A professional car diagnostics scanner to save time/effort on repairs and dramatically improve the cars' lifespan/performance.
- 【Comprehensive Features】 Besides Coding and ECU programming functions, the scan tool supports reprogram keys, Bi-directional control, active test, ABS bleeding, complete capabilities for codes, live data, actuation tests, adaptations, prints out recorded data with Wi-Fi. Save the money cost in buying an additional expensive adapter. Warm tips Benz-14 & Chang'an-3 Adapters only for UK version, not US version.
- 【User Friendly】 The Live Data Stream displayed the real time PID data from ECU and the displayed data included analog inputs and outputs, digital inputs and outputs, and system status information broadcast. The graphic display greatly improved the readability and understandability of above parameters. This is definitely a perfect scan tool for enthusiasts interested in knowing how their car is running.
- 【Operate Easily】 The hardware can equal to a best rank android tablet in the market and that made the whole diagnostic procedure more quickly and precisely. Maxisys platform, cloud-based Maxisys provide a large amount of data about the diagnosis and repair advices, that's really helpful, whenever you encounter problems, you can find solutions from it.
- 【Compatible with Some Add-ons】 Combination with Oscilloscope Maxi Scope MP408 and Digital Inspection Cameras MV108, the power of this tool is amazing and the detail you receive about every component of the vehicle makes pinpointing a problem painless. Affordable combination of MS908P and TS601 supports TPMS programming, which turns into a powerful diagnostic tool.
Last update on 2019-06-18 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-06-18 / Affiliate links / Images from Amazon Product Advertising API