Customer Satisfaction

Customer Satisfaction Program 21B33 – Gateway Module Reconfiguration with As-Built Data – 2021 Ford F-150

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2021 Ford F-150

NHTSA ID Number: 10198614 Manufacturer Communication Number: 21B33   Summary In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant. Affected vehicles present the following symptoms: “Activate” button is not visible to customer when trying to activate vehicle via FordPass; Sync4 system displays the massage “vehicle hot spot feature … Read more

Customer Satisfaction Program 21B36 – Software Calibration Update – 2021 Ford Mustang Mach-E

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10198615 Manufacturer Communication Number: 21B36 Summary Some 2021 Mustang Mach-E vehicles may exhibit Bluetooth disconnection when the customer is using Phone as a Key to unlock or start their vehicle. The customer can still unlock and/or start their vehicle using the key FOB. The customer can also unlock their vehicle using FordPass or the … Read more

Customer Satisfaction Program 21B37 – PCM Calibration for Oil Minder Update – 2021 Ford F-150

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2021 Ford F-150

NHTSA ID Number: 10205722 Manufacturer Communication Number: 21B37-S1 Summary Certain 2021 Model Year F-150 Vehicles with a 5.0L Engine Powertrain Control Module (PCM) Calibration for Oil Minder Update Program Terms: The program expiration date has been extended through September 30, 2022. Follow Up Owner Notifications: Owner letters advising of the extended expiration date will be sent.   … Read more

Customer Satisfaction Program 20M04 – Power Door Lock Actuator Failure – 2015-2019 Ford F-150, 2017-2019 F-250-F-550

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2019 Ford F-150

NHTSA ID Number: 10198638 Manufacturer Communication Number: 20M04 Summary In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of … Read more

Customer Satisfaction Program 21B42 – Certification Label and Front Spring Mismatch to Order Guide – 2020-2021 Ford F-350-F-550 Ambulance & Wrecker Vehicles

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2021 Ford F-550

  NHTSA ID Number: 10201083 Manufacturer Communication Number: 21B42-S1   Summary All of the affected vehicles were built with front spring and front gross axle weight rating (FGAWR) below the customer expected value. The marketing Order Guide stated that on units equipped with Ambulance & Wrecker packages, customers would get up to 7000 lb front spring FGAWR. … Read more