Customer Satisfaction Program 20M04 – Power Door Lock Actuator Failure – 2015-2019 Ford F-150, 2017-2019 F-250-F-550

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10198638

Manufacturer Communication Number: 20M04

Summary

In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.

 


June 30, 2021

Customer Satisfaction Program 20M04
Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles – Power Door Lock Actuator Failure

 

PROGRAM TERMS

This program extends the warranty coverage of the power door lock actuators to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through December 31, 2021.

This program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service Plan (ESP) may be eligible. Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Model Year Assembly Plant Build Dates
F-150 2015-2019 Dearborn March 12, 2014 through February 26, 2019
Kansas City August 11, 2014 through March 4, 2019
F-250F-550 2017-2019 Kentucky October 8, 2015 through March 5, 2019
Ohio February 5, 2016 through March 11, 2019

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.

NOTE: If a power door lock is inoperative due to an actuator failure, the customer will still be able to manually lock and unlock the vehicle using the door lock indicator located on the top of the door panel, or the door lock cylinder key.

 

SERVICE ACTION

NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program.

If an affected vehicle exhibits the condition listed above, dealers must perform Workshop Manual (WSM) diagnostics to determine the root cause of the failure. If a power door lock actuator is found to be at fault, dealers are to the reprogram the Body Control Module (BCM) software using Integrated Diagnostic Software (IDS) release 122.03 or higher and replace the affected power door lock actuator(s) using one of the three technical instructions (listed below as Procedure A, Procedure B, or Procedure C). The procedures have been developed based on vehicle build dates and Field Service Action (FSA) 18N03 repair status. This service must be performed at no charge to the vehicle owner.

Procedure A: Reference the table below to determine if the affected vehicle meets any of the criteria. Procedure A must be used for any vehicles that falls within the build date criteria in the table below.

Vehicle Model Year Assembly Plant Build Dates
F-150 2018-2019 Dearborn April 13, 2018 through February 26, 2019
Kansas City April 4, 2018 through March 4, 2019
F-250F-550 Kentucky April 22, 2018 through March 5, 2019
OHAP April 18, 2018 through March 11, 2019

 

Procedure B: This procedure applies to vehicles that have had FSA 18N03 previously completed, as shown in the vehicle warranty history.

 

Procedure C: This procedure applies to vehicles that have FSA 18N03 open in the vehicle OASIS menu.

  • NOTE: Safety Recall 17S33 must be closed prior to completing Procedure C.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner Letters are expected to be mailed the week of July 26, 2021. Dealers should repair any affected vehicles that experience issues with the power door lock actuators, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Vehicles with cancelled warranties are not eligible for this service action.

 

OWNER REFUNDS

  • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires December 31, 2021.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with power door lock actuator failures.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
6L2Z-78218A42-BeBay Right Hand Side Door Lock Actuator As required
6L2Z-78218A43-BeBay Left Hand Side Door Lock Actuator
FL3Z-16308-LeBay Front Doors Foam Kit (F-150 Built Prior to December 2016*)
FL3Z-16308-PeBay Front Doors Foam Kit (F-150 Built December 2016 or later and All F-Super Duty*)
FL3Z-16308-QeBay Rear Doors Foam Kit
FL3Z-1626494-FeBay Rear Door Latch Shield Kit
LL3Z-15264B28-AeBay Exterior Door Handle Cable Wiper Clip  (One Piece per Package)
XG-16eBay Motorcraft® Low Temperature Grease** MISC. OTHER

As required

XG-13eBay Motorcraft® Door Latch Grease**
XG-11eBay Motorcraft® High Temperature Grease**
TA-357 Customer Satisfaction Program 20M04 - Power Door Lock Actuator Failure - 2015-2019 Ford F-150, 2017-2019 F-250-F-550 | small light Motorcraft® High Performance Engine RTV Silicone
Obtain Locally Cotton Swabs/Q-Tips®
Isopropyl Alcohol
Brushes

 

TECHNICAL INFORMATION – PROCEDURES in PDF below

 


1 Associated Document

Manufacturer Communications

https://www.nhtsa.gov/recalls?nhtsaId=10198638

MC-10198638-0001.pdf 34491.54KB

MC-10198638-0001

 


NHTSA ID Number: 10199478

Manufacturer Communication Number: 20M04

 

Summary

On your vehicle, moisture and water entering a power door lock actuator housing could cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door.

 

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20M04
July 2021

https://www.nhtsa.gov/recalls?nhtsaId=10199478

MC-10199478-0001.pdf 105.098KB

MC-10199478-0001

 


 

SaleBestseller No. 1
Ford Genuine Ford 6C3Z-2521813-A Door Latch
  • Country of Origin : China
  • The Package Height of the Product is 3.0 inches
  • The Package Length of the Product is 11.0 inches
  • The Package Width of the Product is 7.0 inches
Bestseller No. 2
F4TZ-15219A65-A Door Latch Lock Assembly Front Left Driver Side for 1992 1993 1994 1995 1996 1997 Ford F350 F250 F150 Bronco LH Side Power Door Latch Lock Actuator Motor Cable Rod Kit F4TZ15219A65A
  • REPLACEMENT FRONT LEFT DOOR LATCH LOCK ASSEMBLY - Help to restore the vehicle's door lock to proper operation. If the driver side door on your vehicle will not lock or unlock a bad door latch assembly is likely the problem. Order and replace a new F4TZ-15219A65-A driver side door latch cable from Yinlowa, fix annoying door lock problem on your Ford F-150 F-250 F-350 Bronco including Years 1992 1993 1994 1995 1996 1997.
  • FITMENTS - For 1992-1996 Ford Bronco, 1992-1996 Ford F150, 1992-1997 Ford F250, 1992-1997 Ford F350. Please Check the Fitments and Replace Part Number before ordering, Thank You.
  • REPLACE PART # - F4TZ-15219A65-A, F4TZ15219A65A | This power door lock actuator has undergone extensive quality and safety testing to ensure reliable performance. It is engineered to provide a direct replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested.
  • WHAT YOU'LL GET - 1 x Front Door Lock Latch Assembly F4TZ-15219A64-A, 12-MONTH Warranty and LIFETIME Support. Any further question? please don't hesitate to contact us for a replacement. True hassle-free shopping experience 🙂
Bestseller No. 3
JSDAN F2UZ15266A46A F2UZ15264A64A Aluminum Door Latch Cable Repair Kit For Ford F150 Rear Door Cable Repair Kit F-150 F250 F350 E-series Ford Ranger Expedition (Four Cables-6 Standard 2 Locking Cam)
  • 【Compatible with】-- Compatible with 1992-2013 Ford F-150, F-250, F-350 | E-series Econoline Van E-150, E-250, E-350 | Ford Ranger Ext. Cab | 1997-2002 Expedition, Excursion, Navigator (rear door latch/liftgate) | 1997-2008 Expedition Rear Hatch |1997-2004 Mazda B-series Door Handle Latch Cable Repair Kit
  • 【Replace NO.】--Replace OE# F2UZ15266A46A F2UZ15264A64A.
  • 【Weight and Size】-- You can find this item's weight and size in the picture. Pls check Description and fitment to confirm whether our item fit your car,pls let us know once you need help,we will reply you within 24hours.
  • 【Package Includes】--6 standard ends and 21locking CAM ,totally 8PCS.
  • 【After-Sale Service】We Provide 2 Year Warranty, If There Is Any Problem With The Product, You Can Get A Full Refund, Please Rest Assured To Buy.
Bestseller No. 4
Unikpas Door latch assembly w/cable Rod compatible for Ford E150 E250 E350 RH Side Hinged door replace latch
  • 🚗 Compatible for Ford Econoline Van 1992-2014 (With RH Side Higned Door)
  • 🚗 Installation Position:Right Side Hinged Door (Right60% Door).
  • 🚗 Replacement Number(OEM Number):6C2Z-15431A02-AA.
  • ❗ Note:Include Cable/Rod,same as the product picutre.
  • 📧 In case you meet problem with our products, please contact us first before feedback and review. We will assure you will get the best solution and service. Your encouraging review and feedback really increase our service level and passion of work!
Bestseller No. 5
UNIGT 2 Pack Door Striker Bolts Set Includes Bushing Compatible with 1980-1997 Ford / 1987-89 Lincoln / 1981-90 Mercury Door Latch Lock Striker Bolts Replace E9AZ5422008A / 38448
  • Sold in pairs - This set of door striker bolts can work both sides on the ford/lincoln/mercury series, driver side, and passenger side, please check the fitment details below
  • Upgraded bushing included - Improving the outside diameter of the nylon bushing for the latch to completely close like new, no modifications needed
  • No more door rattles - If the door of your vans were rattling or wind whistling while driving down the road, this door striker bolt was exactly what you needed
  • Easy to install - Only needed a #55 star or #45 Torques bit will work well for the amount of torque it takes to tighten them, shut the door and leave set a few minutes molds the door latch perfect
  • Compatibility - Door Latch Striker Bolts Set For 1983-1993 Ford Mustang / 1980-1997 Ford F Series Trucks / 1975-1991 Ford E Series Vans / 1987-1989 Lincoln / 1981-1990 Mercury
Bestseller No. 6
TQPONLY Door Lock Latch Assembly | Compatible with 1999-2008 Ford F150 F250 F350 F450 F550 F650 F750 Excursion Lincoln Mark LT | Front Left Driver Side Replaces 6C3Z-2521813-A 3C3Z-2521813-AA
  • 【REPLACES PARTS】: The driver side door latch assembly replaces 6C3Z-2521813-A,3C3Z-2521813-AA,6C3Z2521813A,3C3Z2521813AA.
  • 【COMPATIBLE WITH】: Ford F150 Crew Cab Only 2005-2008,Ford F250 F350 F450 F550 SUPER DUTY 1999-2008,FORD F650 F750 2000-2003,FORD EXCURSION 2000-2005,LINCOLN MARK LT Regular & Extended Cab Only 2006-2008.
  • 【FEATURES】:The front left side door lock assembly can help your car return to normal operation, solve troubles for you, and add security to safety.
  • 【HIGH QUALITY AND EASY INSTALLATION】:The door lock latch assembly made from tougher, more durable material.Meets the original manufacturer's specifications and features.Direct replacement of the old worn one.
  • 【WARRANTY】: 1-Year Warranty. Please contact us by email if you have any questions. We will reply within 24 hours and help solve the problem!
Bestseller No. 7
TQPONLY Door Striker Bolt, Compatible with 1980-1997 Ford/1987-1989 Lincoln/1981-1990 Mercury Replaces 38448 E9AZ-5422008-A
  • 【REPLACES PARTS】: The door lock striker replaces 38448 E9AZ-5422008-A.
  • 【COMPATIBLE WITH】: Ford E-Series 1980-1991,Ford F-Series 1980-1997,Ford Mustang 1983-1993,Ford Specific Models 1980-1996.
  • 【COMPATIBLE WITH】: 1987-1989 Lincoln Town Car,1981-1990 Mercury Capri Colony Park Cougar Grand Marquis Marquis.
  • 【HIGH QUALITY AND EASY INSTALLATION】:The door striker bolt made of metal material,more wear-resistant and smoothly.Meets the original manufacturer's specifications and features.Direct replacement of the old worn one.
  • 【WARRANTY】: 1-Year Warranty. Please contact us by email if you have any questions. We will reply within 24 hours and help solve the problem!
Bestseller No. 8
A-Premium Door Latch Assembly w/Cable Compatible with Ford 1992-1996 F-150, 1994-1996 Bronco, 1992-1997 F-250/F-350, Front Left Door Lock Actuator Motor Cable Rod Kit, F4TZ15219A65A, F4TZ-15219A65-A
  • [Vehicle Fitment]: Compatible with Ford F-150 1992-1996 (Extended Cab Pickup/Standard Cab Pickup), Compatible with Bronco 1994-1996 (Sport Utility), Compatible with Ford F-250 1996 (Crew Cab Pickup), Compatible with F-250/F-350 1992-1997 (Extended Cab Pickup/Standard Cab Pickup), Compatible with F-350 1992-1997 (Cab & Chassis/Crew Cab Pickup)
  • [Reference Number]: F4TZ-15219A65-A, F4TZ15219A65A ---Please enter your vehicle information in the top left corner of listing and check our "Special Note" before ordering; F4TZ-15219A64-A Door Latch Compatible with 1994-1996 Ford Bronco, 1992-1996 Ford F-150, 1992-1997 Ford F-250, 1992-1997 Ford F-350
  • [Location]: Front Left Driver Side, F4TZ15219A65A power door lock actuator Not Fits the Engine for L6 4.9L; Replacemenr For 1994 1995 1996 Ford Bronco Front Left Door Lock Latch Assembly, 1992 1993 1994 1995 1996 Ford F-150 Front Left Door Lock Latch Assembly, 1992 1993 1994 1995 1996 1997 Ford F-250 Front Left Door Lock Latch Assembly, 1992 1993 1994 1995 1996 1997 Ford F-350 Front Left Door Lock Latch Assembly
  • [Function]: Ideal OE replacement A-Premium Front Left Driver Door Lock Actuator with Cable Rod. Taking the delicate technology design to match all specifications of the original parts. Made of top-quality performance and reliable construction. Simple installation and easy operation will save you much time
  • [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee. This F4TZ-15219A65-A power door latch lock actuator motor cable rod kit is ideal replacement to solve your problems such as door opening and closing failure and door lock rattling. We extremely value your satisfaction and strive to provide you with a good shopping experience. Any further question, please feel free to contact us at any time
SaleBestseller No. 9
Ford Door Cable Repair Kit Latch Lock Cable Ends Replacement for Ford F-series, E-series, Ranger, Expedition, Excursion, Navigator
  • 4 ends permanently repairs two cables, Installs in just Minutes and saves TIME and MONEY!
  • Made from premium grade polished billet aluminum 6061 T6
  • Make sure that the door, tailgates or window actuator of your car is a cable and the cable ends size is the same with our aluminum ends
  • Fits the 1998 to 2002 Lincoln Navigator, 1992 to 2013 F-Series truck (F-150, F-250, and F-350), 1992 to 2013 E-Series Vans (all), 1997 to 2003 Expedition, the glass and tailgate for 2003 to 2005 Explorer, 1992 to 2013 Ford Ranger, 1997 to 2004 Mazda B-Series Trucks
  • What you will get are 4 cable ends (3 Standard ends and 1 CAM style end) and 100% satisfaction customer care
SaleBestseller No. 10
unikpas Door Latch Release Cable Compatible for Ford F150 Bronco 1992-96 F250 F350 F450 1992-97 Driver&Passenger Door Repair Cable kit (2 Pack)
  • 🚗 Compatible for Ford F150 1992-97,F250 1992-96,F350 F450.Bronco 1992-1996.
  • 📐 Length:23.15 Inch (58.8 cm)
  • ❗ Note:Package included 2 Pieces Release cables.
  • ❗ Please carefully check the length if it's fits for your vehicle.
  • 📧 In case you meet problem with our products, please contact us first before feedback and review. We will assure you will get the best solution and service. Your encouraging review and feedback really increase our service level and passion of work!

Last update on 2024-02-16 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...