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NHTSA ID Number: 10205031
Manufacturer Communication Number: TSB160066
Summary
Touchscreen navigation system – arabic language – blank screen
FORD
:
2012 Escape Hybrid
2012-2015 F-550, Flex
2012-2016 Edge, Escape, Expedition, Explorer, F-150, F-250, F-350, F-450, Fusion, Mustang, Taurus
2015-2016 Transit
LINCOLN:
2012-2014 Mark LT
2012-2016 MKS, MKT, MKX, MKZ, Navigator
2015-2016 MKC
ISSUE
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Is the FDIM touchscreen blank with no backlight?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.
2. Remove the FDIM. Refer to WSM, Section 415-00.
3. Separate the FDIM from the APIM. Refer to WSM, Section 415-00.
4. Remove the fasteners on the top and bottom of the FDIM that secure the back cover. (Figure 1)
Figure 1
5. Carefully remove the back cover of the FDIM.
6. Inspect the ribbon cable connections on the FDIM to make sure all ribbons are properly seated and the locking tabs are properly locked in place. (Figures 2-4)
Figure 2
Figure 3
Figure 4
7. Inspect the small ribbon cables to make sure they are properly seated and the locking tabs on each side are flipped up. (Figures 5-6)
Figure 5
Figure 6
8. Reinstall the back cover on the FDIM. Keep the FDIM separated from the APIM.
9. Check the vehicle build date. Was the vehicle built on or before 1-Feb 2016?
(1). Yes – proceed to Step 10.
(2). No – proceed to Step 13.
10. Is the PICkit tool software installed on the PC?
(1). Yes – proceed to Step 12.
(2). No – proceed to Step 11.
11. Install the PICkit tool software.
(1). This procedure requires the installation of software from a CD-ROM. Make sure the PC you are using is equipped with a CD-ROM compatible drive and has a Windows based operating system. Once the software and Excel files are loaded onto the PC, the software installation process does not need to be repeated.
(2). Insert the PICkit tool CD-ROM into a Windows PC. If the program does not auto run, open the program manually from the start menu. Open the folder labeled Install within the list of files, then open the PICkit 2 folder and click the PICkit2 Setup file.
(3). Follow the on-screen prompts to install the PICkit tool onto the PC.
(1) Select a location for the program.
(2) Allow everyone to access the program.
(3) Agree to the terms and conditions
(4) Remove the PICkit tool CD and insert the CD-ROM labeled Excel file.
Find the Excel file labeled Gateway Module Program Update Matrix and copy it onto the desktop.
Remove the CD and continue with programing the FDIM.
12. Programing the FDIM using the PICkit tool.
(1). Open the Excel file located on the desktop.
(2). A list of vehicles with the appropriate navigation system and update file will be shown. Select the proper update file based on the vehicle being serviced and copy that file onto the desktop.
(3). Connect the emulator harness from the DM8 kit to the back of the FDIM. (Figure 7)
Figure 7
(4). Connect the USB cable from the emulator to the PC.
(5). Locate the PICkit 2 v2.61 icon on the desktop and double click to open the program.
- If the emulator is properly connected and the device will automatically be recognized when opened. If the device is not recognized, make sure the emulator is properly connected.
(6). On the PICkit 2 programmer screen, under the Microchip VDD PICkit 2 there will be a box with a number in it. The check box must be set to On and the numerical value must be set to 3.3.
(7). Click the file at the top left of the screen and select Import Hex.
(8). Select the Hex file you transferred to the desktop and click open.
- If the FDIM was properly programmed, the main PICkit 2 programmer screen will show the words Hex file successfully imported in the yellow box.
(9). Underneath the yellow text box, click the button labeled Write.
- Once the file is successfully written to the module, the box will turn green with Programming Successful displayed.
13. Reinstall the FDIM and APIM. Refer to WSM, Section 415-00.
93 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2012-2016 |
| FORD | ESCAPE | 2012-2016 |
| FORD | ESCAPE HYBRID | 2012 |
| FORD | EXPEDITION | 2012-2016 |
| FORD | EXPLORER | 2012-2016 |
| FORD | F-150 | 2012-2016 |
| FORD | F-250 | 2012-2016 |
| FORD | F-350 | 2012-2016 |
| FORD | F-450 | 2012-2016 |
| FORD | F-550 | 2012-2013 |
| FORD | F-550 SD | 2014-2015 |
| FORD | FLEX | 2012-2015 |
| FORD | FUSION | 2012-2016 |
| FORD | MUSTANG | 2012-2016 |
| FORD | TAURUS | 2012-2016 |
| FORD | TRANSIT | 2015-2016 |
| LINCOLN | MKC | 2015-2016 |
| LINCOLN | MKS | 2012-2016 |
| LINCOLN | MKT | 2012-2016 |
| LINCOLN | MKX | 2012-2016 |
| LINCOLN | MKZ | 2012-2016 |
| LINCOLN | NAVIGATOR | 2012-2016 |
1 Associated Document
Manufacturer Communications
TSB 16-0066
MC-10205031-9999.pdf 312.974KB
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NHTSA ID Number: 10183767
Manufacturer Communication Number: 16-0066
Summary
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
1 Associated Document
Manufacturer Communications
TSB 16-0066
MC-10183767-9999.pdf 312.974KB
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- LATEST DATA: A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. This map update covers hundreds of cities, counties and metropolitan areas in all 50 U.S. states and Canada. Latest 2025 version navigation accessories fits for Ford/Lincoln.
- COMPATIBLE WITH FORD MODELS: Fits for Ford (F-150 2013 - 2015), (EXPLORER 2011 - 2016), (FUSION 2013 - 2016), (EXPEDITION 2015), (ESCAPE 2013 - 2015), (EDGE 2011 - 2015), (FOCUS 2012 - 2015), (C-MAX 2013 - 2015), (ESCAPE HYBRID 2013 - 2015), (EXPEDITION XT 2015), (FIESTA 2014 - 2015), (FLEX 2013 - 2015), (MUSTANG 2015), (SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016), (TAURUS 2013 - 2015), (TRANSIT 2013 - 2015), (TRANSIT CONNECT 2014 - 2016).
- COMPATIBLE WITH LINCOLN MODELS: Fits for LINCOLN (MKZ 2013 - 2016), (MKX 2011 - 2016), (MKC 2015), (MKS 2013 - 2015), (MKT 2013 - 2015), (NAVIGATOR 2015).
- INSTALLATION INSTRUCTION: You need to check if the CCPU of Ford/Lincoln SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn vehicle off 2. Locate the SD card slot 3. Remove the old SD Card 4. Insert the new Navigatilon SD Card into the SD card slot untll it clicks 5. Start the engine to ensure the new Navigation SD Card is functioning. The word "Navigation" should appear in the upper right hand corner.
- BUY WITH CONFIDENCE: Press Navigation to access navigation functions. lf “Insert Nav SD Card" appears, this means the system doesn't recognize that the new card was inserted. Ensure the card is inserted all the way until it clicks. If for any reason you are not satisfied with your Navigation SD Card, we offer 24-hour, 100% satisfaction customer support services.
- ✅✅✅ Lifetime Service& Add to Cart Now!: Reliable, simple, and made to last, each Lucksky A15 Navigation SD Card comes with an absolute lifetime guarantee – that's our promise of enduring quality.
- ✅Compatible with Ford Navigation: C-Max (2013-2015), (Edge 2011/2015), Escape (2013/2015), Escape Hybrid (2013-2015), Expedition 2015, Expedition XT 2015, Explorer (2011-2016), F-150 (2013-2015), Fiesta (2014-2015), Flex (2013/2015), Focus (2012-2015), Fusion (2013-2016), Mustang 2015, Super Duty(F-250/FF-350/F-450) (2013-2016), Transit (2013 2015), Transit Connect (2014-2016)
- ✅Compatible with Lincoln Navigation: MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015
- ✅2025 A15 Newest System: The map includes the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This ford navigation sd card update is only available for SYNC systems that use SD cards for navigation. This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
- ✅Built-in Premium Chips: The ford navigation sd card is made of premium chips and 9 pins. It has 32GB of memory and high-speed data processing ability, which is not easily burned or damaged during use.
- Package Contents:You will get 1*2024 Latest Version A15 Navigation SD Card, Including USA and Canada.
- Fits For Ford Models:F150(2013-2015),Super Duty F250/350/450(2013-2016),Explorer(2011-2016),Escape(2013-2015),Expedition(2015),Mustang(2015),Transit(2013-2015),Transit Connect(2014-2016),Taurus(2013-2015).
- Fits For Lincoln Models:MKC(2015),MKS(2013-2015),MKT(2013-2015),MKX(2011-2016),MKZ(2013-2016),Navigator(2015).
- Plug and play:You just plug the A15 Navigation SD Card into the truck with space for storage with SD maps and it loads everything on its own.
- Quality Service:1 year manufacturer's warranty and 30-Day No Hassle Money Back,If you have any question please feel free to contact us.Maigoo provides you with the most satisfactory service.
- 【Compatible with Ford models】F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Escape, Escape Hybrid 2013-2015, Super Duty (F-250/F-350/F-450) 2013-2016, Edge 2011-2015, Focus 2012-2015, Flex 2013-2015, Fiesta 2014-2015, C-Max 2013-2015, Mustang 2015, Taurus 2013-2015, Expedition 2015, Transit 2014-2015
- 【Compatible with Lincoln Models】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2014-2016, Navigator 2015
- 【A15 Navigation SD Card】This SD card updates previous versions such as A14, A13, A12, and so on, providing expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This Ford navigation SD card update ensures that users have access to the newest map data, allowing for accurate and up-to-date navigation information.
- 【Easy to Use】Before replacing the SD card, ensure the engine is OFF at least 10 mintes. Insert the new card (label side up), then turn ON the vehicle. The system will update automatically—DO NOT turn off the engine until it’s complete. The update takes about 10-20 minutes, with no additional programming required.
- 【Navigation SD Card Warning】Do not insert the A15 Sync navigation SD card into non-vehicle devices, as this may damage the map data. Additionally, A15 Navigation SD cards are locked to the first vehicle once inserted and cannot be switched to another vehicle
- 2024 Latest Navigation GPS Maps SD Card A15: Navigation update 2024 Version A15 GM5T 19H449 AJ card compatible with Ford & Lincoln. The Ford navigation SD card map includes the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 United States and Canada.
- 2024 A15 Newest System: 2024 Latest Navigation GPS Maps sd Card A15 newest updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. Note: This ford navigation update card is only available for SYNC systems that use SD cards for navigation. Navigation System Map Updated for the United States and Canada.
- Compatible with Ford Navigation: C-Max (2013-2015), (Edge 2011-2015), Escape (2013-2015), Escape Hybrid (2013-2015), Expedition 2015, Expedition XT 2015, Explorer (2011-2016), F-150 (2013-2015), Fiesta (2014-2015), Flex (2013-2015), Focus (2012-2015), Fusion (2013-2016), Mustang 2015, Super Duty(F-250/FF-350/F-450) (2013-2016), Transit (2013-2015), Transit Connect (2014-2016), Taurus(2013-2015).
- Compatible with Lincoln Navigation: This 2024 latest maps A15 navigation SD card fits for many Lincoln Models, include MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015. Latest 2024 version navigation accessories fits for Lincoln.
- Note: Please check if the CCPU of Ford/Lincoln SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. √ If your Ford or Lincoln has the following text“Navigation” or “Insert Nav SD Card”on the central screen, the our A15 Navigation SD Card can be used. X If “Information” is displayed, this SD card will not be compatible with your car.
- ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
- Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- Compatible with Ford (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANG 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
- Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
- ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
- Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with Ford & Lincoln. Card can be used in 50 United States and Canada. Card is Compatible with Ford/Lincoln mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
- Navigation update Card Compatible with Ford: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
- Gps update SD Card Compatible with Ford: Focus 2012-2015), (Fusion 2013-2015), (Mustang 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
- SD Card is Compatible with Lincoln mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
- Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.
- 【Compatible with Ford】C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
- 【Compatible with Lincoln】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
- 【Map Coverage Area】USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- 【Easy To Install】Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
- 【Please Note】This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
SEOCONTENT-START
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. DEALER CODING BASIC PART NO. CONDITION CODE 10D885 12
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SEOCONTENT-END
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