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NHTSA ID Number: 10205031
Manufacturer Communication Number: TSB160066
Summary
Touchscreen navigation system – arabic language – blank screen
FORD:
2012 Escape Hybrid
2012-2015 F-550, Flex
2012-2016 Edge, Escape, Expedition, Explorer, F-150, F-250, F-350, F-450, Fusion, Mustang, Taurus
2015-2016 Transit
LINCOLN:
2012-2014 Mark LT
2012-2016 MKS, MKT, MKX, MKZ, Navigator
2015-2016 MKC
ISSUE
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Is the FDIM touchscreen blank with no backlight?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics.
2. Remove the FDIM. Refer to WSM, Section 415-00.
3. Separate the FDIM from the APIM. Refer to WSM, Section 415-00.
4. Remove the fasteners on the top and bottom of the FDIM that secure the back cover. (Figure 1)
Figure 1
5. Carefully remove the back cover of the FDIM.
6. Inspect the ribbon cable connections on the FDIM to make sure all ribbons are properly seated and the locking tabs are properly locked in place. (Figures 2-4)
Figure 2
Figure 3
Figure 4
7. Inspect the small ribbon cables to make sure they are properly seated and the locking tabs on each side are flipped up. (Figures 5-6)
Figure 5
Figure 6
8. Reinstall the back cover on the FDIM. Keep the FDIM separated from the APIM.
9. Check the vehicle build date. Was the vehicle built on or before 1-Feb 2016?
(1). Yes – proceed to Step 10.
(2). No – proceed to Step 13.
10. Is the PICkit tool software installed on the PC?
(1). Yes – proceed to Step 12.
(2). No – proceed to Step 11.
11. Install the PICkit tool software.
(1). This procedure requires the installation of software from a CD-ROM. Make sure the PC you are using is equipped with a CD-ROM compatible drive and has a Windows based operating system. Once the software and Excel files are loaded onto the PC, the software installation process does not need to be repeated.
(2). Insert the PICkit tool CD-ROM into a Windows PC. If the program does not auto run, open the program manually from the start menu. Open the folder labeled Install within the list of files, then open the PICkit 2 folder and click the PICkit2 Setup file.
(3). Follow the on-screen prompts to install the PICkit tool onto the PC.
(1) Select a location for the program.
(2) Allow everyone to access the program.
(3) Agree to the terms and conditions
(4) Remove the PICkit tool CD and insert the CD-ROM labeled Excel file.
Find the Excel file labeled Gateway Module Program Update Matrix and copy it onto the desktop.
Remove the CD and continue with programing the FDIM.
12. Programing the FDIM using the PICkit tool.
(1). Open the Excel file located on the desktop.
(2). A list of vehicles with the appropriate navigation system and update file will be shown. Select the proper update file based on the vehicle being serviced and copy that file onto the desktop.
(3). Connect the emulator harness from the DM8 kit to the back of the FDIM. (Figure 7)
Figure 7
(4). Connect the USB cable from the emulator to the PC.
(5). Locate the PICkit 2 v2.61 icon on the desktop and double click to open the program.
- If the emulator is properly connected and the device will automatically be recognized when opened. If the device is not recognized, make sure the emulator is properly connected.
(6). On the PICkit 2 programmer screen, under the Microchip VDD PICkit 2 there will be a box with a number in it. The check box must be set to On and the numerical value must be set to 3.3.
(7). Click the file at the top left of the screen and select Import Hex.
(8). Select the Hex file you transferred to the desktop and click open.
- If the FDIM was properly programmed, the main PICkit 2 programmer screen will show the words Hex file successfully imported in the yellow box.
(9). Underneath the yellow text box, click the button labeled Write.
- Once the file is successfully written to the module, the box will turn green with Programming Successful displayed.
13. Reinstall the FDIM and APIM. Refer to WSM, Section 415-00.
93 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2012-2016 |
| FORD | ESCAPE | 2012-2016 |
| FORD | ESCAPE HYBRID | 2012 |
| FORD | EXPEDITION | 2012-2016 |
| FORD | EXPLORER | 2012-2016 |
| FORD | F-150 | 2012-2016 |
| FORD | F-250 | 2012-2016 |
| FORD | F-350 | 2012-2016 |
| FORD | F-450 | 2012-2016 |
| FORD | F-550 | 2012-2013 |
| FORD | F-550 SD | 2014-2015 |
| FORD | FLEX | 2012-2015 |
| FORD | FUSION | 2012-2016 |
| FORD | MUSTANG | 2012-2016 |
| FORD | TAURUS | 2012-2016 |
| FORD | TRANSIT | 2015-2016 |
| LINCOLN | MKC | 2015-2016 |
| LINCOLN | MKS | 2012-2016 |
| LINCOLN | MKT | 2012-2016 |
| LINCOLN | MKX | 2012-2016 |
| LINCOLN | MKZ | 2012-2016 |
| LINCOLN | NAVIGATOR | 2012-2016 |
1 Associated Document
Manufacturer Communications
TSB 16-0066
https://www.nhtsa.gov/recalls?nhtsaId=10205031
MC-10205031-9999.pdf 312.974KB
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NHTSA ID Number: 10183767
Manufacturer Communication Number: 16-0066
Summary
Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
1 Associated Document
Manufacturer Communications
TSB 16-0066
https://www.nhtsa.gov/recalls?nhtsaId=10183767
MC-10183767-9999.pdf 312.974KB
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- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with Ford & Lincoln. Card can be used in 50 United States and Canada. Card is Compatible with Ford/Lincoln mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
- Navigation update Card Compatible with Ford: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
- Gps update SD Card Compatible with Ford: Focus 2012-2015), (Fusion 2013-2015), (Mustang 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
- SD Card is Compatible with Lincoln mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
- Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.
- ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
- Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- Compatible with Ford (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANG 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
- Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
- ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
- 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with Lincoln Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
- 【Compatible with Ford】C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
- 【Compatible with Lincoln】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
- 【Map Coverage Area】USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
- 【Easy To Install】Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
- 【Please Note】This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
- Compatible with Lincoln Models: MKS (2013-2015), MKT (2013-2015), MKX (2011-2015), MKZ (2014-2015)
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015)
- Latest data: 2024 navigation sd card a15 Map updates including ATMs, restaurants, fuel stations, miles of new roads, luxury hotels, Pet Shop, And new points of interest to help you find the services you need. whether driving around town or far from home.
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- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- 2024 B15 navigation Sd card available for MyFord Touch or for MyLincoln Touch SYNC systems that use SD card for navigation.
- 2024 latest version :B15 Navigation SD Card SYNC Navigation System Map Update for the United States and Mexico. Confident driving in unfamiliar or recently changed areas.
- Compatible with Ford Models: F15O (2013-2015), Super Duty F25O/35O/45O (2013-2015), Explorer (2011-2015), Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), CMax (2013-2015), Expedition (2015), Mustang (2015), Transit (2014-2015).
- Compatible with Lincoln Navigation MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
- Service:We strive to provide the best possible products and services to ensure customer satisfaction. If you have any questions or concerns, please feel free to reach out to us at any time. We value your feedback and are dedicated to resolving any issues promptly.
- Version A14 : 2023 U.S. And Canada Sync Navigation System Map Update, CCPU S.W Version:10212.10308.12058 Save your valuable time by updating with a USB stick, no need to visit your dealer.
- NAVIGATION SD CARD COMPATIBLE WITH FORD A14： F-150 2013 - 2015，C-MAX 2013 - 2015，EDGE 2011 - 2015，ESCAPE 2013 - 2015，FUSION 2013 - 2016，FUSION 2013 - 2016，EXPLORER 2011 - 2016，EXPEDITION 2015
- COMPATIBLE FORD NAVIGATION SD CARD: EXPEDITION XT 2015，FIESTA 2014 - 2015，FLEX 2013 - 2015，FOCUS 2012 - 2015，TAURUS 2013 - 2015，TRANSIT 2013 - 2015TRANSIT CONNECT 2014 - 2016，ESCAPE HYBRID 2013 - 2015，SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016
- A14 NAVIGATION SD UPDATED Compatible with Lincoln Navigation : MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)
- REPLACE PART NUMBER: GM5T19H449AH GM5T-19H449-AH.This update will only work on SYNC systems that use an SD Card for Navigation.
- 🚕 Latest Map Data：This GM5T-19H449-AG navigation SD card covers all maps and road information for the United States and Canada from 2022 to 2023. Let you not get lost on the intricate road! Note：Our map data comes from the latest data on the official website, and its updates always lag behind the actual calendar year. This is a normal phenomenon!
- 🚕 Applicable Car Models：The A14 navigation SD card is compatible with Ford：2013-2016 Super Dutv (F-250/F-350 /F-450), 2013-2015 C-Max, 2013-2015 Escape, 2011-2015 Edge, 2013-2015 Escape Hybrid, 2013-2015 F-150, 2013- 2015 Flex and more. It also compatible with Lincoln：2013-2015 MKS, 2015 MKC, 2011-2016 MKX, 2013-2015 MKT and more.
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- 🚕 Perfect After-Sales Service：We care about our valued buyers, and each of our car accessories are carefully tested and inspected before delivery. If you have any questions, our customer service staff will be happy to help you.
- Latest Ford & Lincoln Navigation sd Card A14 maps updated 2023 includes New Roads USA and Mexico Support sync System
- Compatible with Ford Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Explorer (2011-2015), Escape (2013-2015)
- Compatible with Ford Navigation: Focus (2012-2015), Fiesta (2014-2015), Fusion (2013-2015), Flex (2013-2015), Edge (2011-2015), C-Max (2013-2015)
- Compatible with Ford Navigation: Expedition (2015), Mustang (2015), Transit (2014-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
- Compatible with : Lincoln Navigation MKC 2015 MKS (2013-2015), MKT (2013-2015), MKX (2011-2015,) MKZ (2014-2015),NAVIGATOR (2015)
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. DEALER CODING BASIC PART NO. CONDITION CODE 10D885 12
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