July 20, 2015 TO: All U.S.Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 15B04 – Supplement #1 Certain 2013 and 2014 Model Year C-MAX Hybrid Electric Vehicles (HEV) 12 Volt Battery Test and Module Software Update REF: Customer Satisfaction Program 15B04 May 18, 2015 REASON FOR THIS SUPPLEMENT This program is being supplemented to include the offering … Read more
2013-2016 Fusion, C-Max, and MKZ Hybrid Electric – Remove Water Or Moisture Before Removing The SOBDMC Fuse Cover Prior to removing the Hybrid Powertrain Control Module (SOBDMC) fuse cover on 2013-2016 Fusion, C-Max, and MKZ Hybrid Electric Vehicles (HEV) direct shop air to both sides of the area near the top of the fuse … Read more
2016 Various Vehicles – Equipped With SYNC 3 And Navigation – French/Spanish Navigation Guidance Voice Prompts Incorrect Some 2016 Escape, MKC, Fiesta, Expedition, Navigator, Mustang, Transit, Focus, C-MAX, F-150, Edge, MKX, Flex, MKT, Taurus, or MKS vehicles equipped with SYNC 3 and navigation may exhibit a condition with the navigation guidance voice prompts not being … Read more
2016 Fusion/MKZ/C-Max – Rear Trunk Rattle – HV Battery Cooling Fan Operation Wind Noise – DTC P0A7E – FHEV Only – Built On 11/1/2015 And Through 12/7/2015 Some 2016 Fusion/MKZ/C-Max full hybrid (FHEV) only vehicles built on 11/1/2015 and through 12/7/2015 may exhibit a rear trunk vibration/rattle noise when traveling over bumps or a wind … Read more
2013-2016 Fusion/MKZ/Escape/C-MAX – Power Seat Track Is Binding/Seized, Grind, Squeal, Popping Noise, Or Is Inoperative When Moving Forward or Rearward. 2013-2016 Fusion/MKZ/Escape/C-MAX vehicles may experience binding, grinding, squealing and/or popping noise when the power seat is moved forward or rearward. Customers may also indicate the seat track is inoperative or may move on one … Read more
