Customer Satisfaction

Customer Satisfaction Program 21P22 – Software Calibration Update – 2021 Ford Mustang Mach-E

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2021 Ford Mustang Mach-E

NHTSA ID Number: 10209373 Manufacturer Communication Number: 21P22-S1 Summary Certain 2021 Model Year Mustang Mach-E Vehicles Software Calibration Update: In the interest of customer satisfaction, we are enabling dealers to apply select software updates that will be available via future over-the-air (Power Up) updates. The customer satisfaction updates include actions addressing downhill system fault, no start, handling … Read more

Customer Satisfaction Program 21B14 – Rear Toe Link Ball Joint Inspection – 2013-2017 Ford Explorer & Police Interceptor Utility

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2017 Ford Explorer

NHTSA ID Number: 10189755 Manufacturer Communication Number: 21B14-S1   Summary Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces; Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain field data and parts for testing. Ford is voluntarily … Read more

Customer Satisfaction Program 20B27 – Powertrain Control Module Reprogram – 2015-2019 Lincoln MKC & 2016-2019 Ford Explorer

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2019 Lincoln MKC

NHTSA ID Number: 10219034 Manufacturer Communication Number: 20B27 S1 Summary Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Supplement: Program terms will be in effect through August 31, 2023 This program is now eligible for mobile repairs   August 31, 2022 NEW VEHICLE DEMONSTRATION / DELIVERY … Read more

Customer Satisfaction Program 20835 – Rear Axle Drive Gear Ratio Mismatch – 2020 Ford Transit

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2020 Ford Transit

NHTSA ID Number: 10181987 Manufacturer Communication Number: 20B35   Summary Some of the affected all-wheel driver (AWD) vehicles were assembled with mismatched front to rear final drive gear ratios. AWD vehicles with mismatched gear ratios may exhibit front end shudder upon acceleration and/or the Traction Control System (TCS) may activate. If the TCS activates, an icon on … Read more

Customer Satisfaction Program 20B38 – Automatic Transmission Replacement – 2020 Ford Ranger

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2020 Ford Ranger

NHTSA ID Number: 10180402 Manufacturer Communication Number: 20B38   Summary Affected vehicles are identified in Attachment IV. Some of the affected vehicles may have a transmission case with shallow cut clearance surface for the Output Shaft (OPS) Seal. A shallow clearance cut may cause bearing failure, noise and / or OPS seal leak that may lead to … Read more