Customer Satisfaction Program 20B38 – Automatic Transmission Replacement – 2020 Ford Ranger

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10180402

Manufacturer Communication Number: 20B38

 

Summary

Affected vehicles are identified in Attachment IV. Some of the affected vehicles may have a transmission case with shallow cut clearance surface for the Output Shaft (OPS) Seal. A shallow clearance cut may cause bearing failure, noise and / or OPS seal leak that may lead to transmission damage, eventually resulting in transmission failure.

 

1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD RANGER 2020

 

 


September 11, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B38
Certain 2020 Model Year Ranger Vehicles with a 10R80 Transmission
Automatic Transmission Replacement

 

PROGRAM TERMS 

This program will be in effect through September 30, 2021. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ranger 2020 Michigan July 28, 2020 through August 1, 2020

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

NOTE: All affected vehicles under 20U16 New Vehicles Demonstration / Delivery Hold – Advance Notice for Certain 2020 Model Year Ranger Vehicles with a 10R80 Transmission has been included in this Customer Satisfaction Program.  20U16 has been closed for those affected vehicles.

 

REASON FOR THIS PROGRAM

Affected vehicles are identified in Attachment IV. Some of the affected vehicles may have a transmission case with shallow cut clearance surface for the Output Shaft (OPS) Seal. A shallow clearance cut may cause bearing failure, noise and / or OPS seal leak that may lead to transmission damage, eventually resulting in transmission failure.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the automatic transmission assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Ford Technical Assistance Center prior approval is not required for automatic transmission assembly replacement under this program.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 28, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

ATTACHMENTS

Attachment I:Administrative Information
Attachment II:Labor Allowances and Parts Ordering Information
Attachment III:Technical Information
Attachment IV:Affected Vehicles VIN List
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B38
Certain 2020 Model Year Ranger Vehicles with a 10R80 Transmission
Automatic Transmission Replacement

 

OASIS ACTIVATION

OASIS will be activated on September 11, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 11, 2020. Owner names and addresses will be available by week of October 12, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC via the SSSC Web Contact Site.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20B38 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
  • Parts Handling Allowance: A parts handling allowance is being provided in lieu of part markup for transmission assembly. To claim the allowance, enter $330.00 as HANDLG in the Misc. Expense area of the claim form.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B38
Certain 2020 Model Year Ranger Vehicles with a 10R80 Transmission
Automatic Transmission Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace Transmission 4X2 20B38B 7.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Order Quantity Claim Quantity Part Number
Automatic Transmission Assembly 1 1 KB3Z-7000-A
Torque Converter Nuts (6 required, 4 in pkg) 2 6 W715618-S437eBay
Rear Driveshaft Flange Bolts (4 required, 1 in pkg) 4 4 W716344-S437eBay
Center Support Driveshaft Bolts (2 required, 4 in pkg) 1 2 W714780-S439 Customer Satisfaction Program 20B38 - Automatic Transmission Replacement - 2020 Ford Ranger | small light
Selector Lever Cable Bolts (2 required, 4 in pkg) 1 2 W700056-S450BeBay
Mercon ULV 1 quart as needed 1 qt XT-12-QULV Customer Satisfaction Program 20B38 - Automatic Transmission Replacement - 2020 Ford Ranger | small light
 

 

 

 

 

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

HANDLING ALLOWANCE

An allowance of $330.00 per repair is being provided in lieu of part mark-up.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 


ATTACHMENT IV

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B38
Certain 2020 Model Year Ranger Vehicles with a 10R80 Transmission
Automatic Transmission Replacement

 

AFFECTED VEHICLES

The following table contains a list of VINs for vehicles that were delivered to dealerships.

1FTER4EH7LLA63620

1FTER4EHXLLA60243

1FTER1EH1LLA61795

1FTER4EH2LLA68157

1FTER4EH5LLA67259

1FTER1EH9LLA60460

1FTER4EH3LLA60178

1FTER4EH6LLA64435

1FTER4EH8LLA60807

1FTER4EH7LLA62015

 


1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 20B38
September 11, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10180402

MC-10180402-0001.pdf 260.593KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [254.49 KB]

 


 

Bestseller No. 1
Automatic 10R80 Transmission Service Kit w/Filter & ULV Fluid Compatible with F-150 2017+ & 2018-2021 Expedition/Mustang/Ranger Gas & Diesel
  • Genuine Parts | Direct fit replacement | 7 quarts of Mercon ULV fluid
  • Comes with new transmission pan gasket | 2 year on all OE parts
  • Note: Basic drain and refill takes around 5 quarts. Each system is different and may need more or less fluid.
  • Fitment: See description for complete fitment list
  • NOTE: This kit will NOT work with 6R80 transmission. Please confirm your transmission before purchase.
Bestseller No. 2
Replacement Automatic Transmission Fluid ATF Kit Mercon ULV - Quart (also fits p/n XT-12-QULV-Set6)
  • ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
  • ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
  • ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
  • ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
  • ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
Bestseller No. 3
Replacement Automatic Transmission Fluid ATF Kit Mercon ULV - Quart (also fits p/n XT-12-QULV-Set9)
  • ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
  • ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
  • ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
  • ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
  • ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
SaleBestseller No. 4
Valvoline ULV Transmission Fluid 1 QT
  • Formulated with premium synthetic base oils to achieve low viscosity and minimize deposits
  • Provides excellent thermal and oxidation performance
  • Durable friction modifiers help prevent shudder
  • Advanced anti-wear technology to better prevent gear wear
SaleBestseller No. 5
Mercon Ultra Low Viscosity Fluid Automatic Transmission Fluid for 2017 F-150
  • Designed to deliver trouble-free, consistent performance
  • Right for your vehicle and lifestyle
  • Made from high-quality materials for ultimate durability
  • Manufactured to meet or exceed strict quality requirements
  • If you have any questions or need fitment information for your vehicle, please contact with us
Bestseller No. 6
TRIAX ULV ATF, Ultra Low Viscosity, Full Synthetic ATF for Modern High Performance Transmissions (5 Gal Pail)
  • TRIAX ULV ATF is a 100% synthetic product designed for the late generation high-speed automatic electronically controlled transmissions found in a variety of newer vehicles
  • Fully compliant with OEM requirements for applications requiring / compatible with Mercon ULV, Dexron ULV, WSS-M2C949-A or MB 2236.17, and other ULV applications in European and US cars, trucks and SUVs
  • High shear and oxidation stability for uncompromised long term shifting performance; excellent load bearing capacity for heavy duty applications
  • Very low pour point for outstanding performance and fuel economy during cold weather, down to -50 F
  • Prevents shudder, gear wear, sticking, and vibration; maintains optimal frictional stability for the full duration of its life; exceptionally smooth shifting and efficient torque transfer, even under severe loads such a towing or hauling
SaleBestseller No. 7
Motorcraft XT5QMC Mercon V Automatic Transmission Fluid - Case of 12 Quarts
  • Product Type:WIRELESS ACCESSORY
  • These are Transmission Fluids
  • Item Package Weight : 2 pounds
  • Item Package Dimension: 13" L x 11" W x 10" H
Bestseller No. 8
Motorcraft MERCON LV Automatic Transmission Fluid (ATF) **12 Quart Case**
Bestseller No. 9
Ford XT-10-QLVC 5 Quart Mercon-Lv Automatic Transmission Fluid 1 Pack
  • Ford XT-10-QLVC 5 Quart Mercon-Lv Automatic Transmission Fluid 1 Pack
  • -Make sure this fits by entering your model number. -Geniune OEM part
  • Geniune Ford replacement parts are a part of what keeps a vehicle looking and performing its best over the long term, something that the Ford company has always known. When choosing parts for your Ford vehicle, make the best choice: Use durable and affordable parts made specifically for the manufacturer of your vehicle. These genuine Ford parts are a fit for your vehicle. Ford OEM parts are the way to go if you want to keep your vehicle as close to its original condition as possible.
Bestseller No. 10
Replacement Automatic Transmission Fluid ATF Kit Mercon ULV - Quart (also fits p/n XT-12-QULV-Set11)
  • ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
  • ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
  • ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
  • ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
  • ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality

Last update on 2024-03-21 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...